Complaints
This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,812 total complaints in the last 3 years.
- 1,103 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why CREDIT CONTROL SERVICE is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $606
Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:06/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with CREDIT COLL plus they did not provide me with the original application like I asked.Account No: ******* Amount Disputed: $117Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
****** ****** ******************************************* Credit Collection Services **************************** RE: Validation Request for Alleged Debt Account # ******** or ******** To Whom It May Concern:This letter is being sent to you pursuant to the Fair Debt Collection Practices Act, 15 U.S.C. 1692g, which states that I have the right to dispute the validity of the alleged debt and request verification. I am writing in response to the collection accounts recently reported to the credit bureaus and appearing on my credit report dated May 23, 2025, under the names Credit Collection Services for the original creditor 06 ************** required by law, I respectfully request the following:Validation of the debt including a complete accounting and breakdown of the amount claimed.A copy of the original signed agreement or contract that proves I have a legal obligation to pay this debt.The name and address of the original creditor if it differs from your agency.Proof of your legal right to collect in my state (*******) and your license number.A copy of any judgment, if applicable, obtained against me.Until this validation is provided, I request that you cease all collection activities and remove this item from my credit report. If you cannot validate the debt, you are required by 15 U.S.C. 1692g(b) to cease collection efforts and remove the information from any and all credit reporting agencies.Please be advised this is not a refusal to pay, but a request for validation. This letter shall serve as notice that any further reporting of this debt without validation will be viewed as a violation of the ***** and my rights under the **** (15 U.S.C. 1681).I request that all communications be in writing. You may respond to the address above.Sincerely,****** Deneil ******Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The account balance includes rollover fees not authorized in the initial agreement.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently reviewed my credit report and noticed a collection account that I do not recognize. This account has been reported to all bureaus, but despite my previous requests, it has not been removed. I have no contract or dealings with the company associated with this account, and I have never heard of this collection before. Under the Fair Debt Collection Practices Act (FDCPA) 15 USC 1692, it's illegal for a collection agency to report false information to the credit bureaus. This unverified information is damaging my credit score and causing me a lot of stress. I'm asking you to remove this account from my ********************** report immediately. The credit bureaus should verify any information before it goes on my report, and not doing so is against the law. Thanks for your help with this.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***************** Disputed: $270,$163Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a victim of identity theft coz when I received my credit report last few weeks ago, I found out that there were unknown addresses there that I never lived in, accounts that I never opened, inquiries I never made, and even variations of my name such as ******* *******, ******* L *******. So I have contacted the creditors to make them know of the breach. I also found these accounts that I believe not mine:Acct name: ********************** COLL (Original Creditor: 06 ALLSTATE PROP CASUALTY CO)acct no. 2348****date opened 03/27/2023 balance $477.00 Acct name: ********************** COLL (Original Creditor: 06 INFINITY ************** COMPAN)acct no. *******date opened 07/19/2023 balance $255.00 Acct name: ********************** COLL (Original Creditor: 06 GEICO SECURE CO)acct no. *******date opened 11/10/2023 balance $1,345.00 Acct name: ********************** COLL (Original Creditor: 06 PROGRESSIVE)acct no. *******date opened 06/24/2023 balance $1,586.00 I am not liable for these debts and I do not have a contract with:Company: CREDIT COLLECTION SERVIC Address: **************************** Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to the bureaus and the authorization for release of information. I also filed complaints thru CFPB. Please delete these accounts from my ********************** report at once. Any questions or concerns I can be reached at ********************************************** and email at ************************* I need a response from the company.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:06/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* ***** ******************************************************************* ************** ************************************************************* Dear Transunion I have thoroughly reviewed my credit report and I would like to inform you of the inaccuracies it contains. I am requesting, under the provisions of the ****, 15 USC section 168ii, that you investigate these account. I am requesting that you provide validation of this debts. True validation should not be simply verifying the original creditor. Validation must have the requisites to enable it to be recognized and enforce by the ****** ****** v. Midland Credit ****************, the courts said, during a dispute and subsequent investigation, with the original creditor, collection or a credit bureau, that the original creditor or collector must provide account level documentation. That means an original contract or similar proof; not just a printout of the payments that were made. It does not suffice.Provide me with the following:A copy of the original contract you alleged I signed An accounting of how payments were applied. The interest that was added along with any ancillary charges. Identify the original creditor. Prove the statute of Limitations has not expired. Provide verification or copy of a judgment if there is one. Provide licensing information that allows you to collect in my state.Per the ***** 1692G, all collection activity must cease until validation is supplied. Collection activity includes credit reporting. Per the ***** this should not be reported to an CRA until validation is provided.If you fall to comply to this request to investigate and delete 30 days from the date of this letter, I will be forced to file a complaint with the ***** I will avail myself to pursue all my rights of private action under the ***** and or the **** where appropriate.Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
will respond to this dispute with the consumer directly.Initial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are disputing a charge from ********************** as we canceled our service and were charged for another month. The charge was disputed with ******** and they attempted to communicate with Orbitel...there was no response from them. Case of dispute was permanently closed. We have called the ************ phone number several times as we have not heard from them...but no one ever answers our calls!Business Response
Date: 06/24/2025
This office confirms
receipt of the dispute submitted by the consumer. Please note that our office
responded to a similar dispute with the consumer directly.
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