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Business Profile

Collections Agencies

The CCS Companies

Headquarters

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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for The CCS Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

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The CCS Companies has 5 locations, listed below.

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    Customer Complaints Summary

    • 3,817 total complaints in the last 3 years.
    • 1,116 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has ignored my previous complaints and letters sent 60 days ago.------------This company is reporting 3 unauthorized, misleading, deceptive accounts and failed to provide any documentary evidence. -----Alleged reporting balance on the 3 accounts are $144 ,$183 and $218.--- --This may be a violation of --the ***** and my consumer rights.--------This unfair business practice has caused harm to my credit, credit denial, stress and anger.-------I am demanding the following: -- ---------Please provide the contract I have with you.---Please provide the full payment history and move out statement----Please provide documentary evidence that gives you the legal right to collect---Please provide documentary evidence on why I owe You?----Break down how you came up with that amount you claim I owe?---Did you buy the single account or was it a bulk sale?--#All response to this matter must be made through the BBB portal ONLY... Do NOTmail me ANYTHING, DO NOT Call ME#-

      Business Response

      Date: 06/25/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 1392 Amount Disputed: $403

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a letter from your office regarding an alleged debt connected to the account listed below:*********************** CORPOR Account Number: 2087****Im writing to dispute this debt and request that you provide proper verification as required under the Fair Debt Collection Practices Act (15 U.S.C. 1692g). Until you are able to verify this debt with supporting evidence, it should not appear on my credit ********* addition, under the Fair Credit Reporting Act (15 U.S.C. 1681e(b) and 1681i), I request that you delete this account from any ********************** reporting unless and until it has been verified.Please also stop all collection efforts while this matter is being investigated. That includes not contacting me or any third parties, and not sharing any information with credit bureaus. If anything negative has already been reported, you must inform the credit bureaus that the account is in disputeor remove the information altogether while this is under review.Your next communication should confirm either:That you couldnt verify the debt and are closing the matter (with written confirmation that nothing will be reported on my credit); or That you believe the debt is validalong with copies of documents that prove Im responsible, such as the original agreement, account history, and related records.Also, please do not contact me by phone. All communication should be sent to me in writing only.Please confirm in writing that youve received this notice within 14 days.

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************, I do not have a contract with CREDIT COLLECTION SERV, they did not provide me with the original contract as i requested.Opened date : 12/15/2024Account number : 135286XXHigh credit : $174.00 Correction to my credit report. I demand this account be removed from mycreditreport

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I honestly dont get why CREDIT COLLECTION SERV is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ***** Amount Disputed: $877

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a formal complaint against Credit Control Services, Inc., regarding an account they are reporting on behalf of ******************. The account in question is listed as a collection account with a balance of $152, marked as past due as of August 2024.After reviewing my records, I do not believe this debt is valid, nor do I have any recollection of entering into a financial obligation with ******** that would result in collections. I have not received any services or products from ******** that would justify this ********* accordance with my rights under the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA), I previously requested that Credit Control Services, Inc. provide verification and supporting documentation of this alleged debt. Specifically, I asked for:A copy of the original signed agreement or contract bearing my signature;A full itemization of the charges leading to the claimed balance; and Documentation showing the legal transfer or assignment of the debt from Allstate to Credit Control Services, Inc.Unfortunately, I have not received a response or the requested information. Without verification, it is concerning that this account has been reported to the credit bureaus, especially given the potential negative impact on my credit standing.I am asking for the Better Business Bureaus assistance in facilitating a resolution. I respectfully request that:Credit Control Services, Inc. provide all documentation verifying the validity of this account; or If they are unable to do so, that the account be removed from all consumer credit reporting agencies and no further collection attempts be made.I am confident this matter can be resolved quickly and fairly. I appreciate your time and support in addressing this situation and ensuring compliance with all applicable consumer protection laws.

      Business Response

      Date: 06/26/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to ongoing inaccuracies on my credit report caused by this company's reporting. These errors are negatively impacting my credit score and financial stability, despite my repeated attempts to resolve them directly with the company.Given that these issues remain unresolved and continue to harm my credit, I am reaching out to the Better Business Bureau for assistance in ensuring a prompt and thorough review. I kindly request that this company either correct or remove the inaccurate items from my credit report. Thank you for your attention and assistance in resolving this matter.Details of the account involve are as follows;Account Name: ******************************************* SERVICE (Original Creditor: ALLSTATE FIRE CASUALT IN. CO) Account #: 2472**** Date Opened: 03/01/2025 Balance: $210.00

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm submitting this formal complaint regarding a derogatory account being reported by Credit Collection Services, account number 85**,** opened on 12/29/2020, with a balance of $0.00. This account is still showing up negatively on my credit reports, despite having a zero-dollar balance, and despite repeated disputes requesting its verification and removal.This is misleading, inaccurate, and in direct violation of my rights under the Fair Credit Reporting Act (FCRA). Under 15 U.S.C. 1681i(a)(1)(A), credit reporting agencies are required to conduct a reasonable reinvestigation of disputed items, and under 15 U.S.C. 1681i(a)(5)(A), they are obligated to remove any information that is inaccurate, incomplete, or cannot be verified. A collection account with no remaining balance, reported as derogatory, serves no legal or factual purpose and unfairly damages my credit standing.Despite my multiple attempts to obtain a clear explanation or documentation from both Credit Collection Services and the credit bureaus, I have received nothing but vague responses or form lettersnone of which satisfy the ***** verification requirements. If Credit Collection Services cannot provide full and original validation of this debtincluding the original creditor name, billing details, and signed agreementsit must be removed in accordance with 15 U.S.C. 1681g and 15 U.S.C. 1692g of the Fair Debt Collection Practices Act (FDCPA).The continued presence of this account has caused real-world consequences, including higher interest rates and denials for credit. If this issue is not immediately resolved by either providing proper documentation or removing the account, I will escalate this matter to the ************************ (***), ************************************ (****), and pursue my rights under 15 U.S.C. 1681n for willful noncompliance.

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dispute this debt with *******************, as I have no contractual agreement with Credit Collection Services. I respectfully request that this collection be removed from my record immediately.

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this letter from collections, I dont owe Allstate no money, they are up set that I left them to many mistakes with this office , I have insurance through another company, so I expect this to be cleared up. If it doesnt Im going to file a complaint with the consumers department.

      Business Response

      Date: 06/24/2025

      This office confirms
      receipt of the dispute submitted by the consumer. Please note that our office
      will respond to this dispute with the consumer directly.

    The CCS Companies is BBB Accredited.

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