Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

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  TD Retail Card Services

  617 Lafayette Ave Hawthorne, NJ 07506-2419

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  TD Retail Card Services

  2200 Route 66 Neptune, NJ 07753-4062

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  TD Retail Card Services

  236 Sicklerville Rd Williamstown, NJ 08094-1502

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  TD Bank

  2918 N Main St Anderson, SC 29621-2759

Review Details

• Review fromStephen C

  Date: 04/12/2024

  1 star
  They don’t make auto pay easy and if a bill gets missed they don’t send you an email or letter. They also don’t send you anything when you open an account such as a new car loan so you have to go figure out yourself how to start paying bills. They also will call you as a debt collection agency saying you’re past due even if you’ve made payments and have payments scheduled. I thought my last auto lender was bad but this company is the absolute worst.

• Review fromJen R

  Date: 04/11/2024

  2 stars
  While their customer service agents are nice my experience is due to the fact that my Zelle account has been wrongfully suspended since 3/29/24. I have contacted their 800 number 6 times, went physically to the branch that I began my checking account with, and even contacted ***** personally. No one can tell me why Zelle has been suspended. This is ridiculous

• Review fromMatthew L

  Date: 04/06/2024

  1 star
  Wash allowed to cash a check as a non customer and was not informed of at non customer fee of 10$ to cash the check.Returned a week later and was told I would need to pay a non customer fee of $10 to cash my check.If they have a policy it should be enforced across the board, if employees are allowed to follow rules when its convenient for them, they should not be working in the banking industry.

• Review fromMark R

  Date: 04/03/2024

  1 star
  Reading the reviews of TD Auto Finance on the first screen of this website, I couldn't agree more with the reviewers who gave the lowest possible rating (reviewers should be able to give a NO star rating). In December ('23), I paid off my car loan of $24,000, and a month and a half later, I was called and asked to return the title they had sent me, but I had never received it. The reason given for their request was that they told me they never received the payoff money. I logged onto my checking account and verified that the check was cashed by TD Auto Finance six days after I mailed it to the payoff address. Upon calling their customer service line, I was told by the representative that my bank had to fax a copy of the canceled check so they could verify the check had been posted. I then requested to speak to a supervisor. After explaining the situation, she placed me on hold for about 15 minutes. When she got back on the phone, she told me the payoff money had been allocated to the wrong account! Unbelievable. Also, when I had called in, I was told that my payments were $1,500 in arrears, plus they added a $75.00 late fee. So, I asked that the supervisor call me back once the dollars were applied to my account, and when my late payments and the penalty were removed. She never called me back. So, I had to call back two days later to check on the status of it all. My account now had a zero balance. It's amazing that I had to manage all of this, that they never called me back, that they never took ownership of the problems. Now, I'm trying to **** down my title. I just spoke to them and they claim they never had the title! Amazing, the incompetence and absolutely horrific customer service.

• Review fromOme T

  Date: 03/21/2024

  1 star
  I am so saddened to have to write this review. The ************* TD Bank branch location staff should be retrained or replaced. TD Bank should be ashamed.

• Review fromBrenda M

  Date: 03/21/2024

  1 star
  After paying off my loan in December they signed my title over to an unrelated lien holder. I have been on the phone with them 5 times since receiving my new registration in January with someone else as the title holder. I am unable to talk to the title department and after speaking with a general supervisor the last two times I was told 'there is no one higher up to talk to'. They do not have access to what the title department is doing besides general notes. I was told twice someone would call me back and no one has. This week, out of the blue I received several *** documents that they partially filled out and notarized, filled with errors, including one page having a completely different car listed and one page saying this is for a vessel. I received no call backs or instructions on what to do with these documents. When I spoke with the *** and talked through each document, they said they are useless because 1) all the errors and 2) TD Auto is not the listed title holder so they can't say they are transferring it to me! Now I have to contact the third party lien holder myself and work this out with the ***. This company's customer service is perhaps the worst I've ever experienced and the cost is that legally I don't have the title to my own car.

• Review fromDarnashley E

  Date: 03/18/2024

  1 star
  This is the worst bank but thats what you can expect. Ive cashed checks before and this bank made it so difficult I had my social security card and my passport and she stated thats not two forms of ID incompetant ignorant bimbo

• Review fromImani K

  Date: 03/15/2024

  1 star
  The assistant branch manager ********************************* is a a disrespectful racist, with a disrespectful teller whom works under her and they crack jokes in their native language about customers! Today I went into the branch and attempted to withdraw cash from my account and was refused service and even had the police called on me. When I initially inquired about making the withdrawal she told me to have a seat while back office reviewed everything. I told her I would stand and wait and from there she began rolling her eyes at me. I let her know I didnt care about her attitude and shes being very unprofessional. After speaking with the regional manager on the phone and getting no where I turned back to ******************** and asked how much long would back office take to review the requested withdrawal and she lied to me and said she spoke with ******* (the regional manager who I was on the phone with) and theres nothing she could do. I told her she was lying and didnt talk to him and thats when a disrespectful teller decided to try and raise her voice and argue with me saying they heard the conversation. I told them no you didnt hear the call you heard what I was saying, its no way you could hear what he was saying her response was SHUT UP! The manager started to speak to her in Hindi and she left the branch. Its hard enough to trust a bank with your funds with so much nonsense going on in the world and this TD Bank did not make me feel comfortable at all! They wrote all of my account information on a piece of paper and took it to the back, theres no telling what was done with that paper and they refused to give it to me when I asked. She then told me to leave or she would call the cops and she did. After an hour of waiting the cops showed up and I waited for them strictly to receive a report number so all of this is documented. TD Bank should educate their employees on laws and also hold some sort of training where they learn to keep their personal feelings at home!

• Review fromSteven G

  Date: 03/14/2024

  1 star
  Stay away from these ***** pinchers. Signed up for online recurring payments after being helped by cus service rep or account manager rep only to find out 3 months later and 40 dollars late fees a month on a 53 month bill with no fault of my own. My credit went down 100+ points and only tell me they can help me with a one time, click. You are responsible for my late charges and taking late charges off my credit. Let alone I had to call 3 times to not get a pretend supervisor. Was told no supervisors work after 5 p.m. Just was being a citizen trying to keep revolving credit by purchasing a phone from ******* financed through Td. I will be disputing with the credit bureaus. They advise me I see that you put your checking account information in, duh 53 month payment suppose to coming out. Should of just payed cash. Got burned. Never again

• Review fromDennis P

  Date: 03/12/2024

  1 star
  I purchased a truck and financed through T.D. later paid off the load by means of trading it in for a car. Since then, the loan has been paid off. Seeing as how I no longer own the truck I canceled my warranty for a total refund in excess of $2300. The dealer, as a standard of operation, has to send the refund check to T.D. Auto Finance first to ensure there is no remaining balance on the loan. There is no tlremaining balance on the loan so it should have come to me after the bank. T.D. Auto Finance reps (4 of them so far) have denied me any information regarding the whereabouts of my check. They recieved it back in January 29th. Today is March 12th. I justbwant my dang money. There is no one to reach out to who has tools to help gather the necessary information for me to get my check. Very frustrating.