Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

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  TD Bank

  136 Margaret St Plattsburgh, NY 12901-2927

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  TD Retail Card Services

  3221 Route 27 Franklin Park, NJ 08823

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  TD Bank

  200 S Pendleton St Easley, SC 29640-3048

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  TD Bank

  104 S Main St Greenville, SC 29601-2711

Review Details

• Review fromMary F

  Date: 01/08/2024

  1 star
  Horrible Service. They dont care about the customer. All they care about is the money. Our car was stolen 1 day after we bought it. They harassed ** for their money which was coming from the insurance company and the service contract company. They got all their money except $111.44. GAP is going to pay it but they couldnt wait so they wrote it off and messed up my credit score. When I needed paperwork from them to send to GAP so I could get the balance, they kept saying that they would send it. Its been 3 weeks and they havent sent it, why because they lied. One of the employees told me they dont have the form to send me what I need. They lied because all I needed was an itemized statement showing how much was paid to them from the service contract.

• Review fromlAUREN A

  Date: 01/03/2024

  1 star
  I WOULD GIVE 0 STARS IF I COULD. THE WORST AUTO FINANCE COMPANY IVE EVER DEALT WITH. THEY ARE RUDE AND MAKE EVERYTHING EXTREMELY COMPLICATED, LIARS AND FRAUDS. DO YOURSELVES A FAVOR AND NEVER ACCEPT ANYTHING FROM THESE IDIOTS.

• Review fromJade G

  Date: 01/02/2024

  1 star
  Cant get a hold of them to get my car back been on hold for hours

• Review fromGayle M

  Date: 12/28/2023

  1 star
  I was financed for a car through TD Auto Finance, when I got the paperwork and realized my payment due date was the 20th of the month I called TD Auto Finance and asked if I could change my due date to the 27th of the month as that was the due date for my prior vehicle and fit into my budget. I was told yes. I was told you could only do it 1 time. I was told I would have to pay some interest for the 7 day due date change. The individual I spoke with told me it had been taken care of. When I made my first payment, I pay online on the 27th of July I did not see the added interest. Each month after July I thought my payment was due on the 27th and my payments were made within that time. When I went to make my December payment which was made on the 28th in my mind was 1 day late, but there was a notice of a pass due. When I called TD Auto Finance, I learned it was never taken care from the first call and that I had to wait until I was current to make the change and I would have to pay ****** in interest to make the 7 day change.

• Review fromMike S

  Date: 12/28/2023

  1 star
  I received a fraud text from TD Bank that alerted me to a declined purchase of $899 at a Best Buys in Willington DE, I live in ************. So I checked my account and found (2) purchase in ******** (1) at the same Best Buys for $499.98 and (2) at a discount liquor store for $121.98 in ********** ********, that were not authorized by me. I call the 800# on the card to open a dispute for both. I received a letter from TD Bank stating within a week stating that that card was in my possession during an in-person transition, the dispute was denied. I opened a second dispute emphasizing (1) they alerted me to the failed purchase of $899 (2) yes the card was in my possession but I don't live in ******** and didn't make the purchase (3) I did not authorize a third party purchase. My second dispute was denied. I was told I could file a third and final dispute but without additional supporting data expect it to be denied. Overall I feel cheated by a bank I've done business with since 2018. Looking for a new bank.

• Review fromMorris S

  Date: 12/27/2023

  1 star
  Horrible! This is my first experience and last. I made a payment online and they said it went towards the principal and not towards the loan therefore my payment is late. Customer service assured me the issue would be handled but 30 days later my payment still hasn't been applied. Im over this company already. Do better!

• Review fromAmanda J

  Date: 12/26/2023

  1 star
  I had been approved with ashleys furniture through TD Bank. When you submit an application, you have to double check your address as well as provide a state licensed ID. They input my address incorrectly and tacked on late payments to my account and sent it to the credit bureaus after I had called ******* to find out who to contact for the fact that I was not getting any bills yet. They resolved all but one late payment being reported on my account. I received letters after disputing several times and was told that I provided the incorrect address after proving that I did not in fact provide the incorrect information and they were negligent on inputting it correctly. I am never late on any of my payments to anyone and they have been the result of my credit score not being as high as it should be. I will NEVER be willing to use them again once I have this paid off. They shouldn't condone lying to customers and they need to take accountability to say, "hey I'm sorry that we fckd up, let's fix this for you" and instead they want to blame anyone else, even when they are sent documentation of proof that they are in the wrong. I honestly hope this company gets shut down for lying and being shady. Never in my life have I dealt with a company like this and I hope to the lord others don't have to deal with their negligence like I am.

• Review fromAbdur U

  Date: 12/20/2023

  1 star
  I frequently travel to ******. I have a TD Canada account. My wife is currently working a remote teaching job and having issues with receiving direct deposit payments. I went to this TD bank location and one of the managers, a young **************** build, with long hair in a ponytail and earrings spoke to me really condescendingly saying ****** and U.S are two different countries do you understand? I had simply stated that I have a TD Canada account, but because I am currently here in the U.S and had questions regarding direct deposit, if you are unable to help me, just simply tell me no, I am sorry we cant help you, because we do not have that capability. To patronize me, to insult me, why would I remain with TD Canada?

• Review fromMichael H.

  Date: 12/19/2023

  1 star
  I purchased a truck from td auto finance. I have had it for almost 1 year. I am self employed and respectfully request a deferred or extension on my payment for December. I was told by td auto that I would have to pay over $435 of interest before they can give me an extension. Iam current on my payments and payments are due on the 20th of the month.

• Review fromleonard r

  Date: 12/18/2023

  1 star
  td bank is a fraud itself i will be closing all my accounts with them soon yes i have personal and business accounts with them and long story short their fraud **** keeps making up a fraud locks up my account so i cant do business when it is me using the card they use some excuses they cant reveal raises red flags ( get to know your customers idiots)one flag was for a ******* purchase i did online for $76.00 they let the purchase go through ( so i have no idea something is wrong because there is nothing wrong ) then they lock up my account without me knowing when i go to use my card somewhere else i find out i cant use it !!!!so i call the number on the card after 45 minutes on the phone the lying lady on the other end says she unlocked the card! SHE LIED TO ME I FOUND OUT LATER IT WASNT UNLOCKED card still didnt work i had to go into the bank get a new card after the manager called them waste of alot of time and money there excuse is always did you check your text ?? im thinking hundreds of transactions every month how am i suppose to know which one they are going to flag ??do i need to check my text after every purchase i do if they had a question they should have called me by the time they did call me they still didnt help reporting them to all state and federal agencies for investigation on this bad pattern of business THEY CANCELLED MY CARD AND THEY CREATED THE ENTIRE PROBLEM WOW !! i hope they make them change there ways im also looking for CLASS ACTION SUIT !!! someone has to stop these ignorant people setting up these ai computer set *** or whatever they are using anyone want to join call me direct ************