Reviews

This profile includes reviews for TD Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TD Bank has 1387 locations, listed below.

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  TD Bank

  10 Great Falls Plz Auburn, ME 04210-5915

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  TD Bank

  75 Rockefeller Plz New York, NY 10019-6908

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  TD Retail Card Services

  1906 Lincoln Highway Edison, NJ 08817

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  TD Retail Card Services

  617 Lafayette Ave Hawthorne, NJ 07506-2419

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  TD Retail Card Services

  2200 Route 66 Neptune, NJ 07753-4062

Review Details

• Review fromKelly C

  Date: 12/13/2023

  1 star
  This company has very deceptive business practices! The staff can't give you a straight answer or do they know who handles what in their own company. I have been overcharged and penalized and "Fee" fined for owing nothing! I have had my credit affected with negative ratings because this company can't do that they say they are going to do! DO NOT do business with this company who handles all of ******* credit business!!!

• Review fromRaheem S

  Date: 12/09/2023

  1 star
  I saw transactions on my account that I did not authorize or use my card for and I called thrice and filed disputes. They credited me their so caller temporary credit and too it back leaving my account in overdraft and then they are gonna tell me that after investigation the transactions were approved due to successful signing in on websites. How are you going to tell me what I use my card on? This bank is a thief and Im not paying any over draft fees for transactions I did not do.

• Review fromJose S

  Date: 12/09/2023

  1 star
  TD Bank on ********************************************** Every week they turn the service off on there ATM machine,sometime for 3 days ,early or late costumer are unable to withdraw our money...they making money with our money and we even get monthly fee and we can't even use our money....someone investigate this bank pattern,Thanks

• Review fromMatt H

  Date: 12/06/2023

  1 star
  Website looks and functions like it was made with Geocities. Their system was unable to process my payments and I was assed a $25 fee for their systems mistake, they refunded one fee but not the other. Terrible experience, very hard to get on the phone, customer service reps are not help. Not advisable to do business with. I called 14 times about a payment not processing and was assured by reps each time that everything was done correctly, going as far as confirming the *** information I provided and pay other banks with and then assessed me fees even though their system made the mistake. Easily one of the worst banking experiences I have ever had. If you want basic customer service and to have trust in a bank, this is not the one to use.

• Review fromDustin K

  Date: 11/29/2023

  1 star
  TD auto finance is a rip off. We got our payoff on a truck and sent it in to ********* off and never received title. So 2 months went by and I call them on it and they tell me I owe ***** in interest charges even after I received my final statement showing we owe a zero balance. They set on a ****** check for a month before processing it then tell me I owe interest because of it.

• Review fromEd R

  Date: 11/21/2023

  1 star
  So if you go into a TD Bank with a personal check from the bank but you are not a member they are requiring under a new policy as of September 2023 that you give up your full Social Security number to this ******** bank. What is the reason for this? I am not opening an account i gave you the two forms of ID but yet you now are forcing people to give up their full Social Security number? So it ends ** in ****** somewhere? This is a security issue No i will Not give u my SS# foh

• Review fromTeresa K

  Date: 11/11/2023

  1 star
  Wouldn't remove my fraud charges. Said the card was present even though they are the ones that called me about suspected fraud. They don't receive mail. I used the address on their letterhead returned undeliverable. Went to a branch had them email my dispute to the fraud department. They never responded. Now 8 months later they call me numerous times a day trying to collect. They have impacted my credit rating. If you have one of their credit cards cancel it.

• Review fromVictoria R

  Date: 11/06/2023

  1 star
  I had the worse experience ever at a bank branch! TD Bank in ********, **. I went in requesting a credit card, and after giving them all my personal information and waiting for a quick response the teller, gives me a high five and says I did it, I got you a credit card for $12,000. I was very excited to have gotten my credit card, which that's why I went to the bank. An emergency came up and I urgently needed it. After I get the credit card, I walk over to the *** machine with one of the associates, and she explains to me how to withdraw money with the credit card without a PIN!!!! We are waiting for another customer to finish her transaction, and when it's about to be my turn I turn around and ask the TD Bank associate, who is xxxx? (don't want to write his name). She calmly said, "Oh, that's another customer's ********************** card", in lieu of "Oh, we are so sorry we gave you someone else's credit card!?". Then, we go back inside, and they have to start the entire process again, so I asked but I already gave you all my personal information, what happened? How did I get someone else's credit card? The response was "it printed the previous customer in the system" WTF??? What ever happened to the personal information I gave them? I didn't get the credit card in the spot, it is pending. Needless to say, I left devastated. Horrible experience. No one came to me to apologize for the colossal mistake. Scary to think they can mix up customers information. ************ de Togores (I give a one star, because it doesn't let me give 0)

• Review fromLeslie F

  Date: 10/21/2023

  1 star
  This company is straight up thieves! Of course disputing an amount they are still going to favor themselves. I will never buy anything that uses this company again! I advise any and all that consider financing anything from them to stay far away. I'm going to report this company up as high as I possibly can. I can't stand a thief or a liar!

• Review fromMichael P

  Date: 10/19/2023

  5 stars
  This review is actually for the South Beach branch on ********************************* but BBB doesn't have them listed as an option. My car got towed in SoBe and in a rush/panic to get my car back I left the *** without grabbing my money, got a block away, and realized my mistake. Came back to the *** and it was of course gone in only 60 seconds. My bank (***** Fargo) tried to help but their hands were tied. Tired and frustrated I spoke with *****************************, the Assistant Manager at that location. ******* has been nothing short of an ****** he put in requests to have the *** counted, and the videos from that night reviewed. These may be all part of his job description but what really elated me was his communication and follow through. I was ready to kiss that $300 goodbye but ******* stepped in and made sure I was well taken care of.This message is for ******* if you ever see this. Thank you does not seem to be enough. I am genuinely grateful from the bottom of my heart for your level of customer service, your precise communication, and your exemplary kindness throughout this process. Thank you!