Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was over 21 minutes on my parking and when I asked the attendant if I could pay the additional parking fee, I was told I had to pay the citation or file an appeal with the company. The citation cost is $63.00 and I feel that is quite costly fir being 21 minutes late. I did appeal it but I knew it was like spitting in the wind and it coming back hitting you in the face after reading all these other complaints on BBB site. This was our first time in Maine and I didn't know how there regulations worked on parking. I did not receive any type of receipt at the time of paying, only after time ran out and I git a citation. This business seem corrupt fining people so much money for a 21 minute parking violation. I would have gladly paid an extra hour if the attendant would have let me. But I see how visitors are treated by the way the attendant talked to me in regards to this situation. I feel they should go through some type of class on how to be polite and talking to a customer, instead of brushing you off to get back to gossiping to another attendant.

  

  Business Response

  Date: 09/13/2022

  Hello ************, 

  We are sorry that you had difficulty with you parking.  I reached out to your by phone this morning hoping to discuss this further.  Please feel free to contact us directly regarding your experience. Thank you. ************

  Customer Answer

  Date: 09/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

   

  I called and talked to a representative. **** and was told I was going to get reimbursed on my fine. I am now waiting to see if the adjustment comes thru on my credit card

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a lot on ********************* in ******** and went and paid directly in front of my vehicle to a parking payment station and paid the parking amount. Then I received a citation and after looking all around saw another parking payment location against the side of a building in the dark well away from my vehicle and very difficult to see. We are seniors and could not see this location and there was a payment kiosk directly on front of our vehicle that we paid into. We paid and put a receipt in our dashboard and received a ticket. We are shocked how confusing this is and feel this is not fair since we paid and still received a ticket.

  Customer Answer

  Date: 09/26/2022

  Hello,

  I have not heard from the business in response to my complaint. They ony say I cannot appeal and that the fine is increased by 40 dollars because we did not pay . They do not provide a phone number or a mailing address to contact anyone.I am attaching a picture of the citation and also of the payment I made to the meter directly in front of my vehicle by about 15 feet. There is no indication that this is not the correct meter. I paid and put the ticket on my dashboard. After receiving the citation I looked around the area about about 75 feet to the left next to the wall of a building which was not well lit I noticed another meter. There was no way to understand that the meter we paid was not the correct meter. ************ is about threatening and increasing the price and done not provide any contact information except to pay the fine. Please help this is just wrong.

                                 Thank you, *******************;

  

  Business Response

  Date: 04/25/2023

  Hello, thank you for reaching out to us. We would love to help; we ask all of our customers to reach out to us at www.uppglobal.com/faqs If you could please send us an email to ********************************** with the following information, proof of payment, the citation number and the state you got the citation in. We are asking for the information due to the images are not clearly seen. Once we have this information, we would be glad to further assist you. Once again, we look forward hearing back from you.

  Thank you

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. United Parking Parters intentionally violates their own appeal policy. My parking ticket states there is a 7-day time window for appeals. I was ticketed yesterday afternoon at 3:49pm on August 31st. Today is September 1st, and the online portal says my appeal window has closed, less than 24 hours laternot 7 days. I strongly suspect this is done intentionally to force those ticketed to pay, regardless of the fairness or accuracy of the ticket.2. United Parking Partners (***) has zero contact information listed on their website. The number offered by the BBB goes to a prerecorded message, hold music, and then hangs up. The recording mentions to resolve the ticket on their portal, but since there is no option to appeal, that is impossible. 3. At the time I parked to go to work, the parking kiosk was covered with a fabric covering, and was posted as out of service. I parked at 1:50pm. While on my shift, someone must have removed the "out of service" covering on the payment kiosk, and ticketed my vehicle at 3:50pm. I had no opportunity to move my vehicle while the signage was changed just 2 hours into my shift. 4. I am an employee of a local business, and regularly park in an employee lot that is connected to two lots owned by United Parking Partners (199 Main St. and 175 Main St). It might even be a part of the *** lots, there is no posted signage to differentiate between them. *** is renovating one of their connected lots (199 Main St.) so it's closed. Construction vehicles working on renovating the *** lot, parked in my employee parking lot, filling up the remaining spaces. So, I parked in the lot of ***********., attempted to pay at the kiosk, despite the fact that ***-hired vehicles were parking in my parking space, but it was out of service. As mentioned above, I was then ticketed when that fabric cover was removed during my shift.- In response to any of the 4 unscrupulous activities outlined above, I want *** to remove or refund the fine on my account.

  

  Business Response

  Date: 09/06/2022

  Hello, the area in which you were ticketed is only open to the public on nights and weekends and is permit parking only during the day which is why the meter would have been covered. Any construction is not connected with this company.  We do not own this location but we do manage it. We will look in to why you were not able to appeal. Any further issues that you may have please feel free to reach out to us directly at ********************* or ************.  Thank you for understanding. 

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in the *************** parking this past weekend and was double charged. I notified the attendant and he said it would take two business days to issue a refund. There is no refund and no sign of a pending refund. $42.80 x2 is nothing to shake off, especially since these dirt bags are ripping several people off daily given their poor reviews.

  

  Business Response

  Date: 09/02/2022

  Hello, 

  Please reach out to the office at ************ or send the last four digits of the credit card you used to to ********************* along with the date of purchase and we would be happy to refund the second transaction.  As a policy double transactions are always refunded. 

   

  Thank you. 

• Initial Complaint

  Date:08/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I parked on **************** in ******** Maine. I paid to park for 1 hour. Came back early, $63 citation on my car. The company was Unified parking partners. No one answers the phone at this business and they have no email.I did contact *************** who said it's a privately owned company and they get a lot of complaints about this company. Other people have also gotten citations for no apparent reason.

  

  Business Response

  Date: 09/06/2022

  Hello, 

   

  We are sorry that you had difficulty with your parking.  Would you be able to send me the last four digits of the CC that you used to pay for parking along with the citation number so that I can look in to this further for you?  We can be reached Monday - Friday 9 to 5.  *********************** ************  Thank you. 

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked inside lot on July 28, 2022. I paid to park and put the ticket on my window the lot was overgrown and *****. I parked in front of a park concrete stop. I did not have a citation on my car. Today I received a delinquent payment in the mail from Flparkingco. It was for $63 and said I parked in two spaces. I cant believe ******* would give these people a license to do business like this. By the way the only contact info is a way to pay the bill. This is dispicable!

  

  Business Response

  Date: 09/12/2022

  Hello, 

   

  I was hoping to connect with you regarding this citation. There was not enough information for me to search for your citation.  Would you mind sending me that citation number and I can look in to this for you?  Feel free to also reach out to us directly at ************.  Thank you. 

• Initial Complaint

  Date:08/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I received a parking violation ticket in the mail today from a private lot on ********** Beach. I parked my car there after paying $30 to park for a few hours on July 22, 2022. The ticket I received from ******* Parking Company is for littering for $50. I received the actual ticket on 8/23/2022 and it is already late and I cannot appeal and now the fine is $103.00. They have attached four photos to the citation that show a used diaper laying on the ground by my car. This was not us, we do not have babies and do not use diapers. I have uploaded all photos and the correspondence I received from ******* Parking Co. I appreciate any help!

  Customer Answer

  Date: 09/03/2022

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 09/06/2022

  Hello, I was able to look up your citation and it has been voided. This issue was resolved. Thank you. 

  Customer Answer

  Date: 09/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/19/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We utilized a parking lot service by ******* Parking Co *************) on August 6th, 2022.This was in the Treasure Island/***** Pass area. We accessed the lot and I went thru the process of purchasing one hour of parking at a cost of $7.70.After about 45 minutes we realized we would be there longer then a hour so I walked back to the lot to purchase another hour of parking. I had just used the machine so was familiar with the process. I could not get the all day parking option off of the screen and canceled and restarted 3 times. I finally thought maybe I was not remembering correctly and finally hit next hoping for more options but the machine charge me for $33.00 good until 2 AM. This of course frustrated me and I was going to dispute this charge. When we returned to our car I had a citation for $63.00, $43.00 if paid by a certain date. At this point I noticed a parking lot attendant issuing citations. I called him over to ask why I had a citation and told him what had happened earlier. He entered in my rental car license plate number and said it showed there were no purchases for that plate. I told him it appeared my card had been charged. He told me I could call after I could review my credit card. I could see the license plate from the machine and the odds of entering it in wrong twice seems quite slim to me. I reviewed my credit card statement after we returned back to ****************. I had a charge for $7.70, $33.00 and then $43.00 for the citation. I called the number for ******* Parking 3 times. The phone would ring for a while and then I would receive a greeting stating if no one has answered everyone must be very busy and I could leave a message but the answering service company would not be able to answer any questions concerning parking citations (appears to be a well utilized subject) and to contact via the internet address on the citation with your citation number which I no longer have.At this point the ******* Parking Company seems very

  Customer Answer

  Date: 08/30/2022

  I have not heard from the business in response to my complaint.

  You only get a answering machine and they state it will go to a answering service who cannot answer questions. They do not appear to want to talk to people. 

  My credit card company gave me credit for one of the complaints. 

  

  Business Response

  Date: 09/02/2022

  Hello, 

   

  We are happy to help you look in to this.  With the information that you provided we were not able to pull up any transactions for August 5th.  The pricing in that location is dynamic and does change based on time of day and it may have changed from an hourly rate to a flat rate. Could you please provide the last four digits of the cc that you used to to make those transactions?  Feel free to contact us directly at ************ and ask for *********  Office hours Monday - Friday 9 to 5.  Thank you. 

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is *************************, and Unified Parking Partners called to tow my car around 9:30pm on 8/12/22. It is a white ******* Macan with ******** plate number ALPJ85. I was parked in a parking lot off of ***************** behind Holy Donuts. The towing company informed us that UPP authorized this because my car was blocking a walkway, however there were no marked walkways around us, nor were there any signs stating that we could not block a walkway. There was also a car parked in front of where we parked. The only sign for parking there stated that we needed to pay for parking- which we did. I had to uber to the towing company to retrieve my vehicle late that night and paid $200 for a violation I did not commit. For reference I have attached pictures of all posted signs by UPP stating the terms of parking, as well as a copy of my receipt of payment for 2 hours of parking and the towing fee. I also need reimbursement for the parking ticket I got on top of the towing for invalid parking. I need an immediate reimbursement for my towing fee ($200) + the parking fee ($17) + parking ticket ($43) totaling $260. I called the number posted on the signs in the parking lot for UPP, and it was a disconnected line. Since that day, I have called the corporate office and email, and have had no resolution. My parking ticket number is ********, and it was issued in ********, Maine.

  Customer Answer

  Date: 08/29/2022

  I have not heard from the business in response to my complaint. Hello, my name is *************************, and Unified Parking Partners called to tow my car around 9:30pm on 8/12/22. It is a white ******* Macan with ******** plate number ALPJ85. I was parked in a parking lot off of ***************** behind Holy Donuts. The towing company informed us that UPP authorized this because my car was blocking a walkway, however there were no marked walkways around us, nor were there any signs stating that we could not block a walkway. There was also a car parked in front of where we parked. The only sign for parking there stated that we needed to pay for parking- which we did. I had to uber to the towing company to retrieve my vehicle late that night and paid $200 for a violation I did not commit. For reference I have attached pictures of all posted signs by UPP stating the terms of parking, as well as a copy of my receipt of payment for 2 hours of parking and the towing fee. I also need reimbursement for the parking ticket I got on top of the towing for invalid parking. I need an immediate reimbursement for my towing fee ($200) + the parking fee ($17) + parking ticket ($43) totaling $260. I called the number posted on the signs in the parking lot for UPP, and it was a disconnected line. Since that day, I have called the corporate office and email, and have had no resolution. My parking ticket number is ********, and it was issued in ********, Maine.

  

  Business Response

  Date: 09/02/2022

  Hello, 

   

  We are sorry that you had difficulty with your parking and certainly understand your frustration.  We have voided your citation and we can refund your payment for parking if you were to send over the last four digits fo the the CC that you used. In discussion with the area manager your vehicle was not parked in a designated parking area and was preventing other vehicles from leaving the parking location.  With no other way to reach you, your vehicle needed to be removed. The office is open from 9-5 Monday through Friday and there is an answering service for after hours. Feel free to reach out to us directly if you have any further questions. ************.  Thank you for understanding. 

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking monopoly in ********, Maine that does not give the option to park hourly at their meters, solely all day parking for 25$; I was there half an hour. There are misleading more/less time buttons on meter that do not work. Uniformed private attendants walk around causing intimidation to pay once parked regardless. I expect total reimbursement and/or this business to be dissolved. Countless negative reviews and bad practices described online. A private enterprise should not make money on public parking like this to begin with.

  

  Business Response

  Date: 09/06/2022

  Hello, 

   

  We are sorry you had difficulty with your parking.  The parking rates in the area you parked are dynamic and consist of both flat rate and hourly payment options depending on the day, time, and demand. Parking can be expensive in ******** especially during peak season.  Thank you for understanding.