Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notice of parking violation received 5/14/2024. Violation issued 01/22/2023. #********. Over 1 year later! Rental car issued parking ticket. Location not specified. Picked up car at 4:41 PM on 01/22/2023 at ********/*****************. Violation at 05:24 PM. 43 elapsed minutes. Drove directly to *********** **********. 20 minute drive by ******* but I'm from out of town on unfamiliar streets. Was probably at front desk registering with car in HI Lot. Have ticket info, but no location. Not paying until location identified.

  

  Business Response

  Date: 06/10/2024

  Hello, the ****** called us back and he is going to call the rental company. Seems to be some confusion with the rental company. We are going to wait for the customer to call us back at this point. 

  Thank you

  UPP Support

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday evening May 24, 2024 I used a parking meter space operated by UPP Global in **************, ** and paid $10.57 for one hour. On Sunday evening on May 26, 2024, I used the same parking lot but was charged $47.08 even though I was only parked for 20 minutes. I tried to cancel the transaction but the meter did not allow it. I contacted UPP Global in the hopes of obtaining a partial refund but they were uncooperative and they kept telling me that they were a private run company and they can charge whatever they want to. Prior to contacting UPP Global, I contacted the town of **************, ** thinking that the parking meter was operated by the town. Carolina ***** informed me that I was not they one that has complained about UPP Global and they even told me that UPP Global is a very shady company

  

  Business Response

  Date: 06/07/2024

  Hello, thank you for reaching out. We have confirmed that all of our lots, as well as our meters, display very clear language as far as pricing, location of available parking, and everything necessary between so that our customers are well informed. The city town hall representative in charge of parking has confirmed for us that they are in fact not giving anyone false information about the location of our lots or city lots. This is apparent in the site maps that are available to the public.
  Additionally, as a privately owned company, we reserve the right to charge for parking whatever rate is appropriate. This variable pricing is based on the traffic to our lots, and can also change due to events and holidays. 
  We at UPP Global strive every day to work with parkers in any way to create a positive parking experience, and take very seriously any concerns that our parkers may have.

  Thank you for your time

  UPP Support

• Initial Complaint

  Date:05/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/24/24, I parked in ********. I paid $27.50 with my credit card for 3 hours of parking. Despite this, I received a ticket for $63 just 35 minutes after making the payment. Upon researching, I discovered that this issue is quite common, with numerous complaints filed with the Better Business Bureau (BBB). It appears to be a scam, as the company issues tickets to every parked car without verifying their payment. They even offer a 30% discount for early payment of the fine, attempting to intimidate people into paying quickly. This unethical practice is clearly their profit mechanism. This company should either be closed down or heavily fined for their actions. I suggest fining this company $63 for every unjust ticket they issue. Otherwise, they will not change! Additionally, the parking fees are ridiculous: a 3-hour minimum with a mandatory 10% tip! What service are they providing? The tickets?

  

  Business Response

  Date: 05/28/2024

  Hello, we have reached out to the ****** and found his payment. We informed him the meter batched out his payment after a period of time. We also told him this is why enforcement gave him a citation because they could not see the payment. The citation has been voided.

  UPP Support

  Customer Answer

  Date: 05/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Tao Fu

• Initial Complaint

  Date:05/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharge for parking. Parking still paid. Parking limit not up yet received a ticket for ***** in addition to what I already paid. No one to talk with. No one to show I paid on the app and still had time.

  

  Business Response

  Date: 05/28/2024

  Hello, thank you for reaching out. Could you please provide the citation number, the state you got the citation in and the last four of the card so we may look up your payment and help you resolve your citation right away. We did leave you a voice message as well. We can be reached by email at ********************************** or by telephone at ************ please mention BBB. Thank you so much for your time.

  UPP Support

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i parked in downtown ***** , ** on 5-19 for 1 hour and like 10 minutes the rates were not shown/posted anywhere after I paid , it showed in the screen that I was being charged $35.00 for 2 hours the maximum valet rate in that area for valet parking is around $20.00 for the entire day and about $1.50 per hour this is a scam to make money

  

  Business Response

  Date: 05/21/2024

  Dear [Customer's Name],
  
  Thank you for contacting us. We'd like to bring to your attention that our rates are prominently displayed on all our meters, we have shared the same information with the Better Business Bureau. Our meter system guides customers through a clear three-step process: firstly, inputting the plate number, secondly, displaying the corresponding rate for selection of time, and finally, confirming the transaction with a final screen displaying the rate and time once more. This information was also provided to you upon submission of your email inquiry.
  
  Furthermore, it's important to note that we are a private parking company, as indicated by signage across all our lots. Please be aware that valet and city rates may differ. Our meter system is designed to empower customers with transparent information, enabling them to make informed parking decisions. We've structured our screens into a three-step process to minimize any confusion for parkers.
  
  We greatly value your feedback and strive to provide excellent service to all our customers. It's worth noting that the cost is displayed on the second and third screens to allow customers the option to cancel at any point before confirming the transaction. Additionally, our system requires confirmation via the 'confirm' button in order to process the payment; charges are not automatically applied.
  
  Thank you once again for your time and understanding. Should you have any further questions or concerns, please don't hesitate to reach out to us.
  
  **********************************
  
  
  

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid at a private parking lot yesterday 4/28/ 2024 and *********************. Paid for a total of five hours of parking. The citation says it expired one hour after getting there. And then somehow over an hour drive home ended up with a ticket on my windshield in the morning the next day up. Scam!

  

  Business Response

  Date: 04/29/2024

  Hello, we called the ******, and her citation was voided by one of our admins, the citation was issued for a mis type in the plate from the ******.

  UPP Support

• Initial Complaint

  Date:04/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/27/24: ******************* **. Paid $22 for parking, returned to car within the 2 hr timeframe, have credit card receipts that fee was paid, parked appropriately. when returned to car 2 citations. 1 for expired/non payment, 1 for using up 2 spaces, both were printed @ 6:31pm so on a payment for 2 hrs they are already ticketing for expired timescam # 1. It was very clear to both myself and my company in tow that I was parked in a proper physical space for 1 car scam #2. These citations then give you 3 days to pay then it goes up $20 each time, to a *** of $83 along with the threat that non payment could affect your credit and stop you renting a car or renewing your license or registration. This is nothing short of harassment and intimidation, I have emailed the City of Wilmington who wash their hands becuause they are a private company, but I have also written to the Attorney General of **************, this has to stop, its fraudulent. I want all citations voided and I want it in writing!

  

  Business Response

  Date: 04/29/2024

  Hello, the ****** reached out to one of our admins who assisted her. The issue was the ****** mis typed her plate he explained this to her and also explained and voided out her other citation for double parking. 

  UPP Support

  Customer Answer

  Date: 04/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Florida Parking Company has been buying property and setting up predatory parking fees and methods of collection. My first experience with them was Feb 1 2022 and the second, Feb 1 2024 both at CB's Outfitters Siesta Key.The first was a parking lot behind CB's where they bought an old bank, torn it down and built a parking lot. Visit one, equipment was not working after many attempts, and neither was the phone number listed to call, but their ticket issuer was working as one appeared on my rental car. I sent them a letter and their reply was to bill my rental car company, at a 20% premium.Visit two was at the same place as visit one, this time I was told by CB's where to park (a different lot) because it was a Sunday. I returned to another ticket. I complained to CB's but mailed a check to the address on the ticket within a week 2/6/2024. I received the envelope returned to sender last week 4/10/2024. I received an electronic charge plus 20% on my card from the rental company today 4/18/2024. I am disputing it but would like BBB and my next step will be Florida's Attorney General to stop this company in its tracks! It seems very illegal and extremely predatory.I have all documents and will be pleased to share. $105.00 x 2 trips

  

  Business Response

  Date: 04/19/2024

  Hello, we called the customer **** and saw there was some frustrations. The rental company paid his citations, we decided to send **** ***** dollars as a gesture for his frustrations. CB gave **** false information causing him to get a citation in our lot. We would love to see **** again and provided him with our email and corporate number. **** will be sending an email with his address so we can send him ***** as we promised. We hope to see you again **** and thank you for allowing us to work with you.

  UPP Support

• Initial Complaint

  Date:04/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently parked at a UPP Global lot on 4/12/24 located at ********************************************. We pulled into the lot and noticed the Lot Attendant on a ***************** Bike he had the printing device/ citation writer on his belt. He watched us scan the barcode on the parking sign stating PAY HERE thats why I didnt talk or deal with the attendant. We paid ***** for two hours and received a text stating paid at 6:40 pm. We exited the lot and walked downtown. While walking downtown the same lot attendant ran my wife and I off the sidewalk with his electric bike. I never spoke to the attendant so not sure why he did this. When returning to our vehicle at approximately 8:30 pm I noticed a citation on the windshield it was written at 6:42 pm. Two minutes after we paid. I believe this is a Scam tactic for UPP Global. The attendant tried to write the citation before we could pay on the app. The citation was for ***** for Nonpayment/ Expired. My wife and I were on vacation and to deal with this type of Scam is totally uncalled for.

  

  Business Response

  Date: 04/17/2024

  Thank you for getting in touch. Our records show that you submitted an appeal on the 12th, which was approved. Subsequently, you contacted the BBB a few days later. It's important to note that there is no fraudulent activity occurring, and the BBB will confirm that we respond to all customer inquiries.
  Furthermore, our system automatically sends an email notification when an appeal is approved. If you have any questions or need assistance, please feel free to reach out to our office at ************ or contact us via email at *********************************** Once again, your citation has been voided.

  UPP Support

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were ticketed for an expired meter on April 12 at ***********, *************, **. at 5:45 PM. We arrived at the lot at 5:00 PM for dinner at ************ and I Paid $33.00 for 2 hours of parking at that time. This amount was deducted from my credit card. When we returned at 6:30 PM, I found a ticket that was issued only 45 minutes after we arrived. We would like to have this dismissed. The Ticket was # ******** for $63.00.

  

  Business Response

  Date: 04/15/2024

  Hello, we have found your payment due to a mistype in the plate. We have voided the citation out for you.

  UPP Support