Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

UPP Global, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my citation on 3/24/2024 in zone 7276-****************, I arrived at the lot at 5:57pm. I received the citation at 5:59pm. I attempted to access the website to pay the parking fee while in my car however, the website would not load. I then gathered my belongings and walked across the street to connect to the internet in the place of business that I was headed to. Once I got onto the website I saw that the parking was going to cost me $15 for 2 hours, I promptly exited the building to move my car. This all happened in less than a minute. I have a screenshot of me attempting to pay and then a photo of the time I re-entered my car to prove the time stamps, which I provided to UPP Global in my appeal. They original denied the appeal, which I did not accept and they're now offering a discount of a $23 fine as a "one time discount," I do not accept. The parking attendant was clearly sitting in the parking lot watching me struggle to use their website to pay and did not make themselves known to assist and then promptly stuck the citation on my car and took off from the premises within a literal minute. This behavior deserves to be called out so that existing and future customers can be informed before choosing to do business with UPP Global and parking in their lots.

  

  Business Response

  Date: 04/11/2024

  Hello, called the ****** we talked the citation was voided and she is happy with the outcome.

  UPP Support

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse regularly parks and pays the $1 meter fee at a UPP Global location in ************. We have records of over 50 transactions over the last 9 months and have never received a citation from UPP Global. On March 29, 2024, UPP Global's payment system failed to process payment due to an error with their payment system. Due to the many successful payments on prior dates, this was not discovered until returning to the vehicle and finding a citation for $63. We checked the history in the mobile phone browser which clearly shows the attempt to pay and the process terminated on a page saying "Can't open page". We submitted an appeal through their website appeal system including screenshots of the browser history and a list of over 50 transactions from our credit card provider showing an established record of payment and an offer to pay the $1 standard fee that was unpaid due to their payment system error. UPP Global denied the appeal and offered a discounted fine of $27 and no further option to appeal. The discount offer appears to be an implicit admission of error on their end while still pressing me to pay the fine; knowing that the great majority of customers will not continue to fight this egregious behavior as doing so would incur a greater cost than paying the fine. This behavior deserves to be called out so that existing and potential customers can be informed before choosing to do business with UPP Global.

  

  Business Response

  Date: 04/03/2024

  Hello, we called the ****** and voided the citation, the issue was on the 3rd party payment system. The ****** said he will retract what he wrote.

  UPP Support

  Customer Answer

  Date: 04/03/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:03/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received a citation. We paid the parking fee. Now more than a month later Im receiving this notice.

  

  Business Response

  Date: 03/28/2024

  Hello, we are waiting for the customer to give us a call back and also provide us with the citation number as well..

  UPP Support

  Customer Answer

  Date: 04/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **********************

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a parking citation this afternoon on March 4th, 2024. I paid at the designated machine with my credit card and a copy of the text I received as acknowledgment is listed below. I also included a copy of the citation. It look like I got the citation 4 minutes after I paid. I believe this is a scam to get tourists to pay unnecessary fees. I'm not a tourist.

  

  Business Response

  Date: 03/07/2024

  Hello, please note the citation was voided out already, please note the customer text the wrong location to pay. The citation was still voided out for them.

  UPP Support

  Customer Answer

  Date: 03/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:03/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were issued a parking citation and are now being dunned for delinquency in payment by ******* Parking Company. We arrived at 7:45 pm and there was no attendant and no means of paying. The citation was issued at 7:54, so apparently someone was on duty but not available to us. We were the only car in the lot. Felt like a set up. The delinquency letter implies some unknown penalties and fees for nonpayment.

  

  Business Response

  Date: 03/05/2024

  Hello, I reached out to the ****** she is happy and I have applied a discount to help her out.

   

  UPP Support

• Initial Complaint

  Date:01/16/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife is disabled and requires a wheelchair for transportation. We have historically parked in the a parking lot, formerly run by the City of ********** ** at the corner of Bow and Penhallow Streets. The lot was recently purchased by Unified Parking Partners with a sign at the entrance to the lot indicating that the lot was now private and parking rules may vary from city parking rules. The sign did not advertise that the City ordinances regarding parking for Handicapped individuals no longer applied, so that both these and Veteran drivers have to pay. While the payment rule in and of itself is not illegal, the fact that the lot previously respected the City ordinances and this was not explicitly noted as a change at the entrance to the lot, constitutes deceptive advertising, intended to maximize profits from accidental parking violations from HC and Veteran individuals that don't realize the rules are different without explicitly going to the kiosk, which is the only place where this notification is issued. The lot will lose business as a result of bad publicity in this regard and is dodging the due diligence in regards to notifying drivers of the change as as a result. This complaint seeks a refund of the initial fine and to require UPP to notify drivers of the change at the lot entrance, so that drivers that have not previously had to pay, don't end up paying disproportionate fees through citations. As noted, this constitutes deceptive advertising by non-disclosure. The sign at the entrance has been changed recently to only to reflect the availability of monthly passes, which is a further watering down of any notice that the parking rules and enforcement have changed. A disclosure of the lot's current private ownership status and restrictions from City Ordinances should be available for full disclosure to reasonable drivers acting within knowledge of otherwise standard parking allowances for their condition or status.UPP Cit. #********

  

  Business Response

  Date: 01/17/2024

  Hello, thank you for reaching out to us. We would like to mention you can contact us by calling ************ or by email us at *********************************** Please note the lot you parked in is a private lot not managed by the city. In our lots. Since you mentioned you were unaware of this, we are more than happy to refund your money and void your citation for you. Please keep in mind if you are parking in one of our lots payment is required. Upon getting your placard the ********* parkers know they can only use them on city property not private. As mentioned, we have voided the citation and refunded the amount back to you. Please allow 3 to 5 days for the money to return to your account. We hope you will be happy with this outcome. One last thing if you were to have any further issues in the future, please make sure you are reaching out to us directly. 

  Customer Answer

  Date: 01/26/2024

  Better Business Bureau:
  
  I have reviewed the response submitted by the business in regards to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

  The business declined to discuss clarification of their signage at the entrance to their lot with the proviso that they have an understanding with ********************** that the ************** that issues handicap plates and placards informs recipients that private lots are exempt from City ordinances regarding exemptions for special status for parking  within the city regarding payments and locations.   The problem with this reasoning is that with ********** being a tourist destination, probably upwards of 90% of the cars parking in the subject lot are not from ********** or near environs, and so  will not be aware of the City notification.  The City Parking Authority might well be apprised that they are being  used in this  fashion.

  Regards,
  
  *************************

• Initial Complaint

  Date:01/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to ***********************. I pulled into a spot. I texted the # to pay. They texted my a link to pay. I paid $8 for an hour at 11:46 AM on 1-13-24. I have screen shots of this and **** charge on my credit card at 11:46. They give me ***** citation at *****. I have screenshots of everything to prove this. This company is a scam. I paid for an hour and got ticked little 5 minutes after I paid. My citation #******** and will be happy to show anyone proof that I paid. On the back it says if don't pay they can affect your credit rating, vehicle registration, licence renewal and ability to rent a care. If this happens I plan to take legal action, social media action and investigative news. I have all receipts proving this. DO NOT HIRE THIS COMPANY TO Mange your parking because they might get you in a lawsuit.

  

  Business Response

  Date: 01/15/2024

  Hello, thank you for reaching out, we would like to inform you that this citation was voided shortly after you received it. The citation system should have sent you an email and it might have gone to your spam box. We are sorry for the confusion, and we hope this helps you out.

  UPP Support

  Customer Answer

  Date: 01/15/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Preston

  You voided my wrongful citation because I made a lot of noise about it.  Someone like my 79 year old mother wouldn't.  She would just pay the citation to avoid all those threats.  You either have a problem with your system or you willfully scam people.  You have a system that currently collects the parking fee and a citation fee unless the person makes noise about.  So how many haven't made noise and you have scammed them?  I think a government agency should investigate you and an investigative journalist.
  

   

  

  Business Response

  Date: 01/16/2024

  Hello, please note, we have addressed the ******, and the citation was voided out right after getting it. Sometimes there is a delay between parkers payment and the backend system. We would like BBB to know we have helped the ****** like we help all of our parkers. 

  UPP Support

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UPP Global is a parking enforcement entity for private parking lots. I received a citation that has zero governmental authority to be issued demanding payment for allegedly parking in a lot past my expiration time. However per their own website and FAQs if a parking meter does not allow for adjustment to time then the lot is considered flat rate and patrons have until 2 am to move their cars. Theyve not honored their own terms. Per the citation my cars time limit expired at 9:45pm. The car was moved shortly after per my own account as the event I attended ended around that time. This so called company has refused to work cordially and eliminate the citation even after provide proof of payment and them failing to follow their own FAQ. You cannot demand compliance if you dont follow your own conditions.

  

  Business Response

  Date: 12/19/2023

  Hello, I have spoken with the ****** and have adjusted his citation to reflect one hour of extended parking. ***** has agreed to withdraw his complaint.

  UPP Support

  Customer Answer

  Date: 12/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have encountered multiple cases of predatory practices with this company. The latest is the most egregious. I parked in one of their **********, ** lots on Friday, 12/15/23 at 7:07PM. While I was at the kiosk paying, one of their attendants approached me and asked which car I parked, to avoid giving me a "citation". Literally, I hadn't even completed the transaction and he was circling like a vulture. I paid for three hours, 7:07PM to 10:07PM. I returned to my car at 9:55 PM to find a "citation" for an expired meter that was issued at 8:52PM. I consider this predatory at best and harassment at worst. Unfortunately, and not surprising, UPP Global is not BBB accredited, so I will also be filing a complaint with **********************.

  

  Business Response

  Date: 12/19/2023

  Hello, we have reached out to the ****** and have voided his citation. We have also told the ****** we would have our *************************** reach out to him as well as speak to our team about procedure. I have informed the ****** sometimes there is a delay with enforcement being able to see the payment. I have mentioned to our customer we value his business and his concerns.

  UPP Support

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, 12/10/23, I parked in the parking lot of UPP Global ******** parking (location at **************************************************) and I attempted to pay for parking (although there is no sign as to the cost of parking per hour at this location). In ********, parking lots/meters are free, but I still attempted to pay for parking just incase. When I went up to the meter, I entered my license plate in, and the meter stated $0.00 because it was a Sunday and that I did not have to pay. When I came back to my car, I was issued a $63.00 ticket by UPP Global. I appealed my ticket on 12/10/2023 (writing the same statement as above) and UPP Global stated my request was denied because they had many people pay for parking that day without any issue. They did discount my ticket, however, why would they discount my ticket if I'm in the wrong? I shouldn't owe any money to this parking company. If you look on their ****** reviews, there are numerous complaints of this company scamming people.

  

  Business Response

  Date: 12/12/2023

  We hope this message finds you well. We wanted to inform you that our team diligently attempted to reach out to the customer in question on two occasions via telephone, unfortunately without success. Subsequently, our administrative team engaged in an email correspondence with the customer, addressing her reported payment difficulties at the city meter, which was apparently out of service.
  Our administrators provided assistance by reducing the parking cost to $23.00, demonstrating our commitment to resolving the issue in a fair and considerate manner. It is important to note that in cases where a meter is non-operational, parkers are encouraged to utilize alternative payment methods such as the ** code or text-to-pay option.
  We wish to emphasize that our administrative team has the capability to verify whether payments were made prior to or after a ******** visit to a particular location. The records indicate that numerous payments were successfully processed at the mentioned location.
  We pride ourselves on addressing all customer concerns promptly and comprehensively. Our customers have multiple channels to reach us, including email, phone, and online chat. While it is our policy not to provide free parking, we exercised flexibility in this instance by reducing the cost to accommodate the customer's situation.
  It is essential to reiterate that, in adherence to our signage, all parkers are expected to make payment. If a ****** encounters difficulties using the designated payment methods, we recommend calling our office ************ for assistance. Despite the noted challenges, our team has gone above and beyond by reducing the cost, even considering the circumstance where the customer left her car in the lot without payment.
  We appreciate your understanding and cooperation in this matter.
  Sincerely,
  
  UPP Support

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am asking to not have to pay the parking violation (or be threatened that it will affect me trying to register my car) due to my attempt to pay on 12/10. In addition, I would be willing to pay $3.00 which is a typical cost ($1.50 per hour at a ******** parking meter) to have this case be closed. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 12/13/2023

  Hello, thank you for the reply, unfortunately we would not be able to offer that rate. The rate you are asking for is what the city charges for their parking rate.  We have lowered the amount for you to reflect what parking was.

  UPP Support

  Customer Answer

  Date: 12/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  What is your hourly rate for ********? There are no costs listed on the meter. Online it says $6.00 an hour for ********? If so I can pay that for my time at the parking lot. 

   
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********