Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

UPP Global, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two days in a row given a citation when I paid both times. Attached my payment for This past Saturday . Honestly I feel I need a refund and the citations removed. They need a better system and you need officers not so ready to issue tickets. Once I can live with but twice in two days is excessive. I moved my car and found another parking spot They are refusing to issue any refund saying their sign says if you park there you agree to pay. I did this but then they issued a citation for non payment ten minutes later. I enclosed proof but I moved my car as I was sick and tired of getting a citation. I found a parking spot on the street. They said I would need another receipt to show I moved my car. But its free parking. I just am tired of big companies trying to bully people and not living up to the services they claim to Provide but when they mess up (twice) they no longer want to help customers. They still attack them and wont refund a simple 8 dollars.

  

  Business Response

  Date: 11/21/2023

  Hello, it was nice talking to you today, we have refunded the **** back to you, please allow 3-5 business days. Please make sure you make payment right away after entering the lot. 

  Again, it was a pleasure.

   

  UPP Support

  Customer Answer

  Date: 11/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last evening we parked in zone ****-***************************************************. At the parking lot we were only able to pay for a maximum of 2 hours of parking . Due to the traffic in this area and being a handicapped individual. There were no other spots available. We were on vacation in this area. My permit number is *******. I had no other recourse but to park in this area. We had literally arrived back at are spot within **** minutes beyond the 2 hours and noticed a parking ticket. Citation # ********. We were shocked as the meter did not allow us to purchase anymore time than the 2 hours, and navigating through the heavy crowds delayed us to our getting to our spot. It was so expensive to park in that spot to begin with and then we received a fine for $63.00 we were appalled. And if not paid within a certain time. The fine went to $93.00. We feel that we should not have received a fine and would like to report this matter.

  

  Business Response

  Date: 11/01/2023

  Thank you for reaching out to us here at UPP.  Please keep in mind if any ****** goes pass the time, they paid for they would receive a citation. Citations will not be the cost of parking just like the city. We have checked our system and would like to inform you there was activity before and after you. We understand delays might happen returning to your car. Please keep in mind You would want to reach out to us directly by calling ************ or by email at *********************************** When you started your BBB complaint you would have also seen a message that ask parkers to reach out to us direct. Please keep in mind it would be our company to help resolve any issues you might have during parking. We do value all of our parkers and try to accommodate as best as we can. Please note we are happy to take care of you this time for going pass the time you paid for. Please keep in mind to keep an eye on your time to avoid future citations. As mentioned, your citation has been voided.

  UPP Support

  Customer Answer

  Date: 11/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:10/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked ********************************************* 10/13/23 next to a parking meter labeled zone **** and activated ParkMobile app 6:18pm. Kept the parking time active until return with 5 minutes remaining on the app. Found citation on the car for $68 alleging it was a **** zone. Deep in the same lot was a kiosk with that zone. A pay sign was at the street level pointing in the direction of the closer meter (which was also in line with the distant kiosk). Phone calls to the customer service number on the citation that night and the next day give a continuous busy signal. They claim if you pay within 3days you only pay $35.50 but fines escalate thereafter (an obvious hook to have you give up and hurry up to pay. THIS IS A BLATANT SCAM and unless they make it more clear which zone youre parking in, they have no right to issue such citations and the city should shut it down.

  

  Business Response

  Date: 10/19/2023

  Thank you for getting in touch. We wanted to bring to your attention that our meters are distinctively labeled with our company name, "** Parking **** as opposed to the city meters which bear the "City of" marking. We regret any confusion caused by the presence of both our meters and the city meters in the same vicinity. Unfortunately, we are unable to process city payments through our systems.
  In this situation, we recommend contacting the city directly to request a refund for your payment. If you could provide us with your citation number, we would be more than willing to explore any other possible avenues to assist you further.
  Please be assured that our meters are explicitly marked with our company's name, and we are committed to finding a resolution for your issue. We eagerly await your response.
  Furthermore, when you initiated your BBB complaint, you may have noticed that the BBB system encourages direct communication with us for *****************. We truly value each of our customers and acknowledge that unforeseen incidents can occur.
  For your convenience, please refer to our contact details below:
  Phone: ************ Email: **********************************
  Our operating hours are from Monday to Friday, 9 AM to 5 PM EST. Additionally, we have a dedicated call center for after-hour support. Kindly mention the BBB if you choose to reach out to us via phone or email.
  We are dedicated to resolving this matter promptly and are looking forward to assisting you further.
  Best regards,
  UPP Support

  
  

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/30/2023 at 3:38pm, I parked my car, plate number ** HRW304, in a lot controlled by UPP Global. The address of the lot is ******************************************************. I used their kiosk to pay for 2 hours of parking. The kiosk indicated the cost per hour was $6, plus a 10% surcharge. I selected two hours of parking, inserted my credit card, completed the transaction, and was then informed that my total for two hours was $22. I feel that this business is committing fraud and preying on tourists - it's foliage season in ** and many people visit. I would like a complete refund to my credit card as a good faith gesture from UPP Global and a promise from them to address this PROBLEM! They give a bad name to **.I will continue to pursue this matter until resolved.

  

  Business Response

  Date: 10/02/2023

  We wish to inform you that a thorough review of your payment inquiry has been conducted. As part of our commitment to transparency and customer satisfaction, we have promptly reported the details of our interaction to the Better Business Bureau (BBB).
  To provide clarity on the matter, the initial parking rate was established at $20 for a duration of 2 hours, inclusive of applicable taxes. Furthermore, any additional hour beyond the initial period incurs an additional charge of $6.00.
  In addition to addressing your payment concerns, it is worth noting that our organization encourages patrons to share photographic evidence of their parking experiences. Furthermore, we have engaged with one of our dedicated administrators who had the privilege of assisting you earlier today.
  As part of our standard protocol, we kindly request that customers allow up to 24 hours for us to thoroughly investigate and resolve any reported issues. This timeframe allows us to conduct a comprehensive assessment and ensures a fair resolution to all complaints.
  We also encourage all of our valued customers to reach out to us directly, as this enables us to promptly and effectively address their concerns. Rest assured, our parking meters are equipped to display the precise cost of parking, ensuring transparency for all our patrons.
  Thank you for your understanding and continued patronage. Please provide the last four digits of the card used to pay for parking so that we may issue a refund of the payment made.
  Sincerely,

  UPP Support

• Initial Complaint

  Date:09/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a "citation" regarding my vehicle parked in two spaces. This citation is timestamped 6:56PM. My payment text is marked 6:52PM. Where is this parking attendant hiding? The parking lot is gravel so no parking spaces were marked. What is this company's gimmick? Wait for vehicle owner to walk away and write up some citation demanding an "early payment" to receive a discount? The flcitations.com website looks very shady. I do not feel comfortable adding my credit card information only to have my information stolen and then I have to deal with bogus charges on my bank statement. In all, if this company wants to write citations for parking spaces they need to do a better job of marking them in the first place!

  Customer Answer

  Date: 10/12/2023

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 10/16/2023

  Hello, thank you for reaching out, Please note for the future please reach out to us direct, Our information has been provided to you in the beginning of the BBB process. If you could please send us the citation number we would be more then happy to look into this for you.

  Regards UPP Support

  ************, **********************************

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/29/23 I received 2 parking citations while parked for the day in ******* Maine, zone **** *******************, plate Maine 9688YN.The area is marked "24 hr parking" and I payed with a credit card, however I had received 2 citations for "expired meter" when I returned to my car at the end of the day.Citation #******** at 4:43 PM, and Citation #******** at 11:14 AM Nowhere is there a physical meter or any signage saying parking is hourly and must be re-payed hourly. I attempted to call the phone number listed, but was told by the automated system it was after business hours (approx. 5:10 PM). I left a voicemail as the system suggested and requested a call back. I never received said call back.I don't find it reasonable that an area posted as 24 hr parking and has no physical meter would charge a fine for being parked there over an hour. If parking needs to be re-payed hourly, that fact needs to be clearly posted.

  

  Business Response

  Date: 09/20/2023

  Hello, *** thank you for your time as mentioned we have taken care of the citation for you. Thank you for your time.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLACE IS A TOTAL SCAM ITS ALL THE SAME STORY PARK AND PAY THEN GET ISSUED A FEE 10-20MINS LATER. IT MAKES MAINE AND THE **************** LOOK LIKE C*** TO DO THIS TO THE LITTLE BIT OF TOURIST THEY GET!

  

  Business Response

  Date: 08/08/2023

  Thank you for reaching out and letting us know about your experience. If you could please provide me your citation number and the last four of the card used to pay for parking, I will gladly look into this for you right away. Thank you so much for your time,

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a parking ticket however there were no "No Parking" signs in the area. I took video and pictures showing that there were no signs. FL Parking ** is scamming people by not displaying "No Parking" signs and then trying to give fake tickets to get the car owner to pay illegal fees.

  Customer Answer

  Date: 07/17/2023

  Better Business Bureau:
  
  My specific case has been resolved because they removed the actual fine of the ticket, however the company is still breaking the law by giving tickets for not abiding by ******* law (Florida Statute ******) with parking lot signage:

  Florida Statute ******:
  If there are no curbs or access barriers, the signs must be posted not fewer than one sign for each 25 feet of lot frontage. b. The notice must clearly indicate, in not fewer than 2-inch high, light-reflective letters on a contrasting background, that unauthorized vehicles will be towed away at the owner's expense.
  
  You can see the attached picture that the company giving tickets is not abiding by ******* Statute ****** because the signage is not correct. This company should be sued and shut down as they are illegally giving tickets.

  Regards,
  
  *****************

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The parking at ***** Pass is certainly not customer friendly. Instead of having one company handling the pay by plate kiosks like other smart venues JP uses have several. This means if you move parking places, the next space may run by a different vendor. There is no clear messaging to let customers know of the parking vendor change. Beware or you may receive a citation from UPP Global. They are extremely devious and have info printed on the citation that I have brought to the attention of the ** Atty ******** attention. I was told the amount of the citation would be reduced and asked for it in writing. I asked for a phone number to their corporate headquarters. I have not received either. I want this cleared.

  

  Business Response

  Date: 07/06/2023

  We deeply regret to learn about the difficulties you encountered during your parking experience. We would like an opportunity to assist you in resolving the matter. Kindly consider contacting us via phone at ************ or by email at *********************************** We would like the chance to rectify the situation. Please mention BBB when reaching out. Thank you for your time

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am *****************************, a handicapped individual. On Friday June 23rd, 2023. Myself and my partner that is also handicap attended a church Buffett in ********* *******. When we arrived at the site the church parking lot was full. We decided to park in a spot next to the Cemetary. We displayed our Hadi capped placard in the window. We were in the church for 20 minutes as we took our food with us. When we got to the car there was a citation for parking on our windshield for $*****. The citation said if paid within 3 days you would get a 33% off. or if paid after 30 days the fee would Dubble to $126.00. Failure to pay could result in bad credit, suspension of your license and your registration. We approached the person that was issuing the citations and he said he only doing his job and walked away. I paid the citation in order to get the 33% off and then decided to report this to BBB *******. I am handicap and my placard was in full site. Is there a law stating that people with handicap plates/placard park free? I didn't see a machine to get a parking ticket. I just feel that a ***** parking ticket for 20 minutes is a bit much. Can you lease assist me in this manner?

  

  Business Response

  Date: 07/06/2023

  Thank you so much ***** for speaking to me on the phone. As mentioned, I have refunded your money and voided the citation for you as a one-time courtesy. If you ever need further help, please contact us here ************ or email *********************************** Thank you for your time