Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28th, 2023 my son and i decided to go to the beach. you could not find parking anywhere, we found a spot, i quickly pulled in and parked my car. i told him to go to the parking meter and pay for parking. my son returned and stated mom its $55.00 to park here i said HECK NO!! lets go!! i packed my stuff right back in the car and left immediately. Monday I saw there was $55.00 fee from **. Parking *** that was in a processing state. i proceeded to check my bank tuesday and saw it was still processing. Wednesday 05.31.23 i checked it again and saw the charges hit my account. I called the **. Parking *** explained to the gentlemen the situation, I told him i asked my son to pay, he came back told me the amount and it was way to expensive so i left. i told him my son stated he did not confirm the parking and that we did not stay. I asked if he could please refund the money as we did not utilize the parking space. he said he would not refund and pretty much too bad. I said sir, you can not refund this to me out of good faith and common courtesy? i did not park in the parking lot as it was way to expensive - he flat out told me no again and proceeded to tell me there is no refund. I didnt stay - $55.00 is ridiculous - all i want is for them to do the right thing and refund me for services I did not receive. Thank you

  

  Business Response

  Date: 06/16/2023

  Hello, could you please provide us the last four of the card that was used during the time of parking. Once we have this information, we will look into the matter further.

  Thank you

• Initial Complaint

  Date:05/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking at the kiosk with a credit card and the license plate number of the vehicle. I returned before the allotted time was up. Today a month later, I got a letter in the mail stating that my truck was parked in violation. Tomorrow is the deadline for the fine escalation. I never received a violation notice on the truck on that day. This is such a scam to extort not only the parking fee, which I paid, but the fine and the chance that tomorrow the fine will be escalated. An absolute Fng scam to say the least.

  

  Business Response

  Date: 06/20/2023

  Hello, please keep in mind all inquiries regarding citations should be sent to *********************************** If you could please send us the last four of the card and the citation number, we will look into this for you right away. Thank you

  Customer Answer

  Date: 06/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I'm not satisfied with their reply. I'm not chasing after them... They can contact me directly at **************** re: ** tag PTT I32

  I've attached the receipt that shows the violation number and the fine as paid. The issue at stake here is the fact that I DID pay to park there. I received NO indiction of a violation at the time. Only at the last possible day "before fines are escalated" does their notice show ** in the mail. That is a scam practice to get people to "pay-up"! 

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 06/26/2023

  Good morning, we have issued a refund to the ****** for *****, please allow 3-5 business days to go back into their account. We have also voided the citation for the ******.

   

  Thank you

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by the parking attendant at UPP Global North Beach Parking that the rate to park in the garage was the same rate as on the street so I may as ********* in the ********* trusted the employee was telling me the truth since he works in the lot and I should be able to rely on his information as accurate. When I left the lot, I learned the price was much higher than the price on the street and the lot was in fact much more expensive than parking on the street. I was told a lie by a parking lot employee. Had I been told the truth, I would have parked on the street. I am a federal government employee and I will report this to the highest level of every state, local, and federal agency that protects my rights as a consumer.

  

  Business Response

  Date: 06/01/2023

  Hello,
  
  Upon the customer's arrival at the lot, we duly informed them and as they entered, they passed by a prominently displayed sign indicating the parking rates. Subsequently, the customer expressed their belief that they could have parked closer to the beach for the price stated. Despite our attempts to provide clarification, the customer ************************* adamant and shifted blame to our employee for the parking cost.
  
  We reiterated to the customer that it is the customer's responsibility to verify the ********************** rates. When we informed the customer about passing the sign displaying the rates, they claimed that our employee was obstructing their view of the sign. However, it is important to note that the sign is both highly visible and prominently positioned, ensuring it can be easily seen by customers.
  
  The customer requested to speak with the regional manager.Following this request, the regional manager promptly contacted the customer and endeavored to explain that it is the customer's duty to verify the pricing.However, the customer disregarded the manager's explanation and insisted on having the parking cost set at the same rate as street parking. Moreover, the customer made reference to their acquaintances and implied that this issue would be addressed by the many people he knew in the government. Furthermore, he mentioned the presence of recording devices in their vehicle.

  Customer Answer

  Date: 06/01/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Kent

   

   

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a parking spot in ****************** to grab food quickly,and no signage was to be found that stated that it was an all-day parking fee only. I provided these pictures to the *** parking company as proof. When I put my credit card in to pay for the one hour that I was going to be there, they charged my card for an entire all day $33 fee. Once I pushed next in order to change the time, it charged my card $33 automatically. They are liars and thieves and lied about the situation and the machine

  

  Business Response

  Date: 05/23/2023

  Greetings,
  
  As previously mentioned, our parking meters offer a comprehensive service beyond mere billing for parking. To initiate the process, customers are required to input their vehicle's license plate number and proceed by selecting the "next" option. Subsequently, they are presented with the cost section, which provides information regarding whether the parking lot operates on an hourly basis or offers a flat rate for all-day parking. In the case of the latter, customers have the choice to either accept the rate or utilize the cancel button available on all of our meters, allowing them to opt out of parking at that specific location. It is important to note that our meters do not automatically charge the customer's card.
  
  The card is only charged when the customer consciously presses the accept button, which is situated in the final step of the process. Once this action is taken, the customer's card will be charged according to the rate displayed on the meter. Additionally, our system enables parkers to request a text receipt for their transaction. All pertinent rates are prominently displayed on our meters, empowering our customers to make an informed decision before proceeding.
  
  Thank you for your attention.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Working an event across the street at The **********.Parked there for convenience.Im in @ 9 am Out @ 6:30 pm Was charged $99.00 on my card.I have parked there before for the day for far less than 1/2 that.Stay away from these rip off artists.

  

  Business Response

  Date: 05/11/2023

  Thank you so much for taking the time out of your day to speak with us. We will issue a refund for you. As mentioned, you might have missed the sign letting you know the cost of parking. In the future the cost will be a max **** of $50 as mentioned. Thank you for allowing ** to help you. Have a great day.

  Customer Answer

  Date: 05/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:05/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased parking at their lot ******************************************************** at 9:25 am on May 1, 2023, transaction no. ****** from meter 03022044-3022044 and placed the receipt on my dashboard as instructed. My parking was valid until 11:59pm but at 10:18 am I received a ticket in the amount of $56.00 for allegedly not paying for my parking. These people are scam artists.

  

  Business Response

  Date: 05/08/2023

  Hello, I am sorry but are company's service area is not on **************, please remove the BBB complaint.

• Initial Complaint

  Date:05/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to pay at the parking lot behind Pirate's Square, ************************************************************. Neither the two point-of-sale machines nor the text payment functions via cell phone worked and a have their message saying so. (attached). But yes, there was a ticket for $63.

  

  Business Response

  Date: 05/01/2023

  Hello, thank you for reaching out. Please send your citation number to ********************************** please include the citation number as well. If parking could not be paid for, the vehicle would receive a citation for staying in the lot. Our lots are very clear, and we let our parkers know payment must be made in the lot at all times.

  Thank you.

• Initial Complaint

  Date:04/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  25 April 2023. Used the pay by plate parking at *********** at approximately 2 pm. It was a 30 dollar fee. I entered my plate number and it told me I was good until 2am on the 26th. The pay meter said no receipt would be given, so no proof to place in the widow. After only walking the shops we returned to find a citation for $63 on the widow. Sure appears like a scam system to ** with no recourse.

  

  Business Response

  Date: 04/27/2023

  Hello, could you please send an email to ********************************** with the last four of the card and the amount you paid along with the state you received it from. Once we have this information, we can assist you further.

  Thank you

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was getting out of the car. I was gathering a credit card to pay. I was moving slowly because I have a hurt ankle . A young woman walked up to the car from behind and put a ticket on the window. I told her I was getting the credit card and I would move the car. She stated she couldnt cancel the ticket, because she *********. Citation number #********

  

  Business Response

  Date: 04/21/2023

  Hello, we would love to help, please send us an email to ********************************** with the last four of the card and the amount you paid. Also, please note we ask all our parkers to reach out to us first before contacting the BBB. Please find our contact information here: www.uppglobal.com/faqs

  Thank you

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/14/2023 I parked at ************* to have lunch with relatives accompanying us from ********** and my son who was on his lunch hour from a business in ********. I tried to use my credit card in a meter, then my wifes card the cards werent working, we tried the meter on the other side and again no luck. I then moved to another space and again could not get either meter pointing at the space to accept a couple different cards. The parking area was full so I couldnt keep moving my truck. We went and had lunch and of course we returned to find a ticket. I have no issue with paying for parking and there should be a phone number on the meter to call if problems arise, I dont have the parking app so that wouldnt have helped in the moment. I used my credit card to pay for lunch and at a parking garage at another location in ******** the same afternoon so it is not the issue.

  

  Business Response

  Date: 04/20/2023

  Hello, please note, our answers to our customers questions can be found here www.uppglobal.com/faqs We ask all of our customers to please reach out to us first. If you could please provide the following information we would love to see how we could assist you. Please provide the citation number, we also ask you submit this information to ********************************** with the state as well. 

   

  Thank you

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******