Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/23, I parked at their lot in ******************. We went to a restaurant directly across the street. We were there not more than 90 minutes, yet I was billed $44.00 as if I was parked there all day. I know they had an attendant that was taking pictures of license plates every hour, so they had to know I was not there all day. I don't mind paying for the service I got, but it seems they overcharged me.

  

  Business Response

  Date: 04/20/2023

  Hello, it would appear you parked in a flat rate lot. All of our meters let our customers know the cost, from there you would hit accept to charge your card for the rate given by the meter. We would be more than happy to look into this for you more. Please reach out to ********************************** and include the citation number, the last four of the card used for payment and the state it happened in. Our contact information can be found at www.uppglobal.com/faqs

  Thank you

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 22nd, 2023, I parked a car in the Unified Parking Partners garage in **********, **. I went to the kiosk to purchase parking time. I put my card in but never got a slip showing that the transaction went through. When I returned to the car - after attending to my business - I found a parking citation on the window of the car. I paid the parking ticket that day via my grandson's phone. Because I was not sure my transaction had gone through, I waited until my bank statement came in to confirm prior to fighting the ticket. Attached is the proof of payment for the parking ticket for $43.00 and a photo of my bank statement showing the transaction at the kiosk and the debit to my account for the ticket I paid. While my kiosk attempt and payment of the ticket was on 3/22/23, my bank statement shows a processing date of 3/24/23. I would like to be reimbursed for the $43.00 ticket I paid as I had, in fact, purchased parking time via the kiosk.Thank you.***************************.

  

  Business Response

  Date: 04/19/2023

  Hello, we would be more than happy to assist you with your citation. Please send in your citation number and the last four of the card you used to pay for parking. Please let us know how much you paid. Please keep in mind our customers should always reach out to us before deciding to go through the BBB. Please see the following ways to reach us, Phone ************, email *********************************** or by going to our site and using the chat system. Once you have sent us the proper information, we will look right into it for you.

   

  Thank you so much for your time

• Initial Complaint

  Date:04/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for parking at the lot machine near ************** in ********** and was charged $17.50 for 3 + hours but only received a phone text receipt. Upon returning to car after 2 hours I had received a print out of a citation for $63 stating I hadnt paid. I appealed and sent proof of payment I had received via text message and proof my credit card had been charged. Appeal was denied but citation was discounted to $23. I paid it, then my husband read online that the citation company is scamming people and the citation is a fraud. Had to cancel my credit card and dispute the transaction.

  

  Business Response

  Date: 04/13/2023

  Hello, thank you for reaching out to us. We are very sorry to hear you were having issues with your citation. Upon looking into the matter, it looks like we were waiting for the following information, The state it happened in, the last four of the card and the citation number. We use this information to validate your time stamp. We can assure you this is not fraud in anyway. If you could please send us the requested information, it would help us validate your time. Please keep in mind we are here to help our customers. We have chat, email and phone support so we may help all of our customers.

   

  Thank you so much for your time

• Initial Complaint

  Date:04/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 29, 2023 I received, in the mail, the first communication from ** Parking ** that I had an outstanding parking citation. (Citation ******** issued 02/26/2023 )Prior to the above communication I had no idea I had a parking violation. Never found anything on my windshield never received an email never received anything in the mail other than on March 29.From the photo they sent me it was clear that I was in fact in violation, all though not intentionally.I was happy to pay the original fee of $60 but do not believe I should be paying a $30 late fee since I was never informed of the violation. Had I been informed I would have paid it promptly.On March 30, 2023 I paid, with my credit card, the $60 original fee and $30 late fee.I am respectfully requesting that my $30 late fee be imbursed to me.Thank you for your help in this matter.*********************************

  

  Business Response

  Date: 04/06/2023

  Hello, 

   

  Feel free to reach out to our office at ********************* or ************ for assistance. Have a good day. 

  Customer Answer

  Date: 04/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:03/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/17/23 at approximately 4:30 PM I parked in a private parking lot in ********, ** managed by FL Parking ** (a private company with no municipal affiliation). I entered payment information in an automated collection touchscreen system including license plate and credit card payment information. The screen responded that the fee was $25 for parking until 1:00 AM, but did not provide a receipt. The machine was apparently faulty as the payment was not processed, and I received a citation for $63.00 issued at 5:48 PM on 3/17. I appealed the citation on March 17 when I returned home and noted the circumstances above, and offered to pay the original $25.00 fee but not the citation amount as the collection device was faulty. The appeal was denied on 3/20 with no explanation. This company is clearly engaged in predatory practices as the citation is designed to look like a legal municipal/governmental citation (which it is NOT), and the ** attorney general has stated that this private company cannot force collections. I am willing to pay the original parking fee but not the citation amount as I should not be penalized for a malfunctioning fee collection machine.

  

  Business Response

  Date: 03/28/2023

  Below was reh rspone that was sent to you in regards to your appeal -

   

  
  Status Appeal Date Settlement Date Reason Appeal Comment Response Reviewer
  Declined 03/17/2023 08:12 PM 03/20/2023 08:34 AM Meter was broken I entered my license plate number and inserted my credit card at the collection station at @5:00 PM. The station instructed to remove card and messaged stating a fee of $25 for parking until 2:00 AM. No receipt was issued, and I did not enter the information again as I did not want to be double charged. I returned to the car @6 PM and had been ticketed with a $43 fee. The collection machine appears to be malfunctioning, as the person ahead of me also could not get a receipt. I am certainly willing to pay the original $25 fee online if this ticket is adjusted to that amount, but I will not pay $43 because of a non functioning collection machine. Hello, thank you for reaching out to us. In order to help you further could you please send us the following information: <br /> -Citation number<br /> -The state you got the citation in<br /> -The last four of the card used to pay for parking<br /> -Amount you paid for parking<br /> You can send this information to *********************

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  This response in nonsensical and appears designed to be a nuisance for the following reason: all of the information requested was included, or part of my initial appeal which was denied. I could not even file the appeal without entering the citation number, and as the citation issuer, the company already knows the state and exact location where the citation was filed (**********, *******). They requested last four digits of the credit card used and the amount paid, but the appeal clearly stated that the digital payment entry machine was not functioning properly, and the transaction was not recorded and my charge account not billed. I did not know that until after I had been issued the citation and penalty charge for nonpayment. I offered to pay the original assessed parking fee of $25.00 but not the additional citation fee assessed, because the failure of the collection machine to charge my account was not my fault. 
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 04/06/2023

  Hello, feel free to reach out to us directly at ********************* or ************.  Thank you. 

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

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  Business Response

  Date: 03/15/2023

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• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

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  Business Response

  Date: 03/15/2023

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• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a parking citation by ** Parking ** in ********** ** on 3/12/2023. I paid via credit card for a 2 hour period beginning at approximately 4:30pm. I was pulling out and leaving the parking lot at 6:05pm. I checked out from the restaurant at 5:54pm ( receipt uploaded). This firm as numerous BBB complaints filed against them. I am requesting full relief from this citation as it is not accurate and is a scam. I am available to further this situation with you. if you need additional information please contact me. Thank you for your assistance.

  

  Business Response

  Date: 03/14/2023

  Hello in order to assist you further please contact our office during business hours at ************.  Appeals can also by submitted by going to the website listed on the ticket. Have a good day. 

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had family visiting to the area and decided to go to the beach with them. I parked in a unified parking run lot. I started my alloted time at 3:05, which was good until 7:05. I paid a premium price to park ($26.40), and still got a ticket from United parking. I was issued a $43 ticket that quickly turns to $103. Not only did I pay their fee, and had time left, I get to have this illegal ticket damper my mood all night, with threats of Liens of my license and title, diminished credit and the revocation of the ability to rent Cars. I should not have to go through an appeal process when I paid and am just trying to have a nice time at the beach, with my visiting family. I will not park in anymore Unified Parking lots anymore, as this is unacceptable. I have submitted my proof and hope to resolve this. They don't even put any contact info on the ticket to contact them. I shouldn't have to dispute a ticket, they should DO THEIR JOB.

  

  Business Response

  Date: 03/15/2023

  Hello, 

   

  We were able to pull up your citation and transaction.  It appears that you exceeded your allotted parking time which would have led to a citation being issued. Have a good day. 

  Customer Answer

  Date: 03/15/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  If I am over the allotted time then why does my photo of my parking receipt show me having until 7:05pm? Obviously something is fishy and I was illegally ticketed; either due to incompetence or your machine is faulty. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 03/16/2023

  Hello, 

  154_106TH-1_TI_STEALTH Card 1086 - 154 106th Ave 2023-03-11 3:06:34 PM ***** LP8$HR2MINF **** LP8$HR2MINF 414709*7584 f8f2fd2cd9439978 c28d8f1c-76a9-f580-a955-6ce92112d75c
  e0090710-b4fa-48ba-aa98-446ae91bb36b Z957VV 2023-03-11 6:05:51 PM

   

  We have voided this citation and will double check this meter today. If you have any further issues please reach out to us directly at ************.  Thank you. 

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9th, I parked at the parking lot near Daiquiri Deck in ********, **. The parking lot charged roughly $7/hour, with a 2 hour minimum. When using the digital meter present on the lot we paid roughly $15 at 5:24, and the machine said our parking was good until 8:24. While this was an additional hour than we had paid for, we trusted the machine, and went on our way. When we returned to the vehicle at roughly 8 o'clock, we found a parking citation (Citation # ********) for $63 on our hood. Due to the deceit and discrepancy from the digital meter, we were issued a citation. I believe this should be corrected by removal of the citation, and reimbursement of the parking costs due to the additional time we've had to spend trying to reconcile this predatory (operating in an elderly community and advertising false rates/times) business behavior.

  

  Business Response

  Date: 03/10/2023

  Hello, we are actively looking in to the possibility of this issue. Your citation has been voided. Have a good day. 

  Customer Answer

  Date: 03/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************