Complaints

This profile includes complaints for UPP Global, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UPP Global, LLC

  496 Congress St Ste 213 Portland, ME 04101-3419

• 

  UPP Global, LLC

  PO Box 8341 Madeira Beach, FL 33738

• 

  UPP Global, LLC

  199 Main St Burlington, VT 05672

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited a restaurant in ********** and used the pay parking lot across the street. I entered my license plate number in the pay kiosk and paid the fee with my credit card. The machine did not provide a receipt but accepted my payment. 2 hours later I returned to find a citation on my windshield. The attendant could easily checked the machine to verify payment. It is clear this is nothing more than a scheme to steal from tourists!

  

  Business Response

  Date: 03/07/2023

  *****, 

   

  This matter was resolved. The following message was sent to you at 10:16am on March 6th via our support team:

   

  Good Morning,
  
  It appears that the license plate number was entered incorrectly upon payment. We have voided this citation for you.
  
  Thank you

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our Grandchildren to ***** Pass **. on 2/24/23 and parked in ** Parking lot (private) put our credit card in the meter which gave us till 7:53 they put a citation on our car at 6:35 with a picture of our car and license number with a fine of $63.00. We paid on **************** $17..60 and we called **************** to verify that they charged us for that amount for the time of 7:53. We were told that this is a scam that has been going on in these private parking lots but never the less we were very upset and we refuse to pay $63.00 when we have a receipt and were in the right.

  

  Business Response

  Date: 03/07/2023

  Hello, 

   

  We are sorry that you had difficulty with your parking. Please feel free to contact us directly and we would be happy to look in to this for you. Please also note that any citation is able to be appealed by going to the website listed on the ticket. ************.  Have a good day. 

• Initial Complaint

  Date:02/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company hired a person who waved at ** on the street and suggested that we park in this paid parking lot in downtown ********, telling ** it's only 6 dollars for two hours and after 8pm it's free. We were surprised to find at the automatic pay booth that it's actually $6 per hour. It was about 6:30pm. We paid $12 plus taxes. After we return to the vehicle at 9:00pm, we found a citation on our windshield with a fine of $63.00. The "citation" stated that "the plate number is not registered in our system, no ticket on the dashboard" but we had placed it right there on the dashboard on driver's side with the correct license plate number on the ticket! We have paid the fine and we request a refund.

  

  Business Response

  Date: 03/07/2023

  Hello, we are sorry you had difficulty **** your parking. The parking receipt clearly states that parking is valid until 8:27 PM.  All of our managed locations are pay to ******* hours per day. Feel free to reach out to us at ************ if you would like to discuss further. Thank you. 

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my vehicle in a designated parking area behind the gym I have been a member of for more than 3 years. When I came out there was a "parking citation" on my windshield issued by ** Parking *** for $63. I was not illegally parked; in fact I park there nearly every time I visit the gym, as do other members and even employees of the gym. This looks like a scheme to defraud unwary patrons.

  

  Business Response

  Date: 02/20/2023

  Hello, all citations are able to be appealed by going to the website listed on the ticket or by reaching out to *********************. 

  Customer Answer

  Date: 02/20/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/16/23 got a Citation #******** from ** Parking *** for non-payment at **********************. People in front of me used the payment station and left throwing their hands in the air. I entered my license plate # and credit card. Screen displayed Remove Card. No receipt or confirmation # was given. Returned <2hrs and had a citation on windshield. Appealed online. Appeal denied. Clearly the Pay station is not operating properly. Since this lot was nearly empty on a crowded street, I suspect locals are aware of the situation. Tourists are vulnerable. I payed the $43 fine online and will dispute the charge.Willing to pay the $15.80 fee originally displayed at the pay station.

  

  Business Response

  Date: 02/20/2023

  Hello, 

   

  WE are sorry you had difficulty with your parking.  Please feel free to reach out to us directly at ********************* or ************ if you would like to discuss further. 

  Customer Answer

  Date: 02/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/26 we paid to park at **************** in ******** *******. When we walked out from dinner there was someone writing us a citation. We advised that we already paid. She said ok and left. We never received a citation. However, we subsequently received a late notice in the mail stating we did not pay the citation in time. However, we never received a physical citation and we were not in violation as we paid for parking. This is a bit of a scam on this company's part. The letter also stated we were past the date of disputing. I have the credit card statement where we were charged. Based on the previous reviews, this is par for the course for this company. I would like the company to check their system to show payment and cancel the charge and late charges. It is citation. ********.

  

  Business Response

  Date: 02/14/2023

  Hello, 

  We were able to find your transaction.  It appears when you entered your plate you entered it incorrectly so your vehicle registered as a non payment. We have voided this citation.  In the future please contact us directly and we we would be happy to assist you.  ************.  Thank you. 

  27 S Orange_***_Stealth Card 1242 - 27 S Orange 2022-12-26 4:16:19 PM ***** AP1 ***** LP6$HNOMAX 515676*6294 ea52fec8e7dc4b9b 702bb7ef-6ea7-0948-bf1d-ba0a6c50b933
  264e4cf9-29f8-4e6c-ae00-446278b947c0 BD58TL 2022-12-26 6:15:44 PM

   

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/8/23 I visited an establishment on Main Street in ******** arriving at approximately 6:45 PM. I parked in a space not far from Cest La Vie Pastries. I paid for 2 hours of parking at the kiosk right in back of where I parked. Its approximately 15 feet from the driver side door. The receipt said Treasure ***** ** ********* paid $13.20. We stayed less than the allotted time and upon returning to vehicle, I had a parking citation on the windshield. The time of the ticket is 6:57 PM so I had ample time left in my two hours that I paid to park. I appealed the citation to ** Parking **mpany and provided them with credit card receipt showing proof of payment. The appeal was denied without any explanation. ** Parking ** received my payment as the transaction was posted to the credit card on 2/10/23 so they definitely received payment. ** Parking ** can confirm the payment that I see/sent them and my citation appeal should be granted.

  

  Business Response

  Date: 02/14/2023

  Hello, 

   

  We are sorry that you had difficulty with your parking. Upon further reveiw it appears that your issue was resoled on 2/13/2022.  It does appear that the payment made at a meter at an adjacent lot and not the lot in which you parked which would register to enforcement as non-payment. If you have future issues, please contact our office at ************.  Thank you. 

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parked for 12 minutes waiting for a customer at ************ Lot A in ******* ** at *********** Restaurant. Charged $9.73 in the dead of the Winter. No parking attendant. Called and was explained that only 10 minutes has a courtesy period- so in essence charged $9.73 for 2 minutes. Total rip off- way to upset the locals here. Very poor customer service with absolutely no empathy, especially towards another local company. Will be writing a letter to ******************** as well.

  

  Business Response

  Date: 02/03/2023

  Hello, we are sorry that you had difficulty with your parking. The lot is pay to parked and is well marked.  THis is a closed faciility and you would need to take a ticket to enter and pay upon exit. This is standard preactice in the parking industry.  If you would like to reach out to us at ********************* we can connect you with the ** area manager to discuss. HAve a good day. 

  Customer Answer

  Date: 02/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  You did not listen to the original issue. I drove in to pick up a customer and drove out within 12 minutes and was charged $9.41. That is absolutely unacceptable business. There should be someone at the gate. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 02/08/2023

  Thank you. We understand your position. Please feel freee to contact us directly if you would like to discuss further. 

• Initial Complaint

  Date:01/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a citation from United Parking Partners, for parking at an unmarked space at ******************, on the evening of 1/21/23. All down the opposite side of the street were do not park signs, and spread along the side I parked were intermittent spaced UPP signs and kiosk. There was nothing posted directly where I parked. There was nothing indicating that ALL spaces were available ONLY through UPP, along that side of the street. I have informed the Porthole ************ page that I will never again bring the $160+ spent at their business, after this experience with UPP. I will go out of my way to tell all to stay away, and take your business elsewhere. I am a local and will spread the word. As for paying the citation #********, ratcheting up the fee continues the insult.

  

  Business Response

  Date: 01/31/2023

  Hello, the area in which you were parked is equipped with appropriate signage indicating that it is pay to park. IF you did not pay to park your citation would be valid. All citations are able to be appealed by going to the website listed on the ticket or by emailing at *********************.  If you could provide proof of payment we would be happy to review this with you. Have a good day. 

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We parked last evening, January 27, 2023 at a parking lot that had signage indicating it was a for pay public lot. We were pleased to pay but when we attempted to use the payment receptacle on premesis the box was sheathed in cloth with a sign indicating payment would not be taken for parking. Shortly after we left a citation was issued demanding payment of $43 by ****, $63 by **** and $93 thereafter. The citation carries a picture of our cat taken at 4:41 pm. we had reservations for dinner at 4:45 pm. We could not have avoided the fine since we couldn't pay due to the actions of Defendant. They charge violations far in excess of any amount that could have been collected for parking alone; quite a business model. I bet they hope nobody is able to pay. Citation number ********

  

  Business Response

  Date: 01/26/2023

  Hello, 

   

  We are sorry that you had difficulty with your parking. The parking lot in question was closed to public parking and for permit parking only at that time that citation was received as indicated by the signage on the covered pay station. All citations are able to be appealed by logging into the website printed on the ticket. We will look in to updating signage to prevent future confusion. We have gone ahead and voided this citation.  Have a good day. 

  Customer Answer

  Date: 01/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************