Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,570 total complaints in the last 3 years.
530 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2021 Jeep 4XE, which has been a lemon since day 1. I also own a 2023 Jeep 4XE, which has been fine except for the normal recall work. My 2021 Jeep 4XE has had nonstop recalls since I had it built, along with numerous issues. A few examples would be a vapor leak in the gas tank, rear differential sensors, and now my check engine light is back on for the 5th time with no front turn lights working. The fuses and wiring have been checked. The vehicle only has 35k miles on it and is 3.5 years old. I have had to use nine personal days off work, sitting in the lobby waiting on rental cars, diagnostics, and repair. I have yet another high-voltage recall scheduled for 3/10 to address that recall a 2nd time. Last year, I also mentioned that the high-voltage pack has lost significant charging capacity. The most I can charge at once is 8.43 kw hours with 12 miles of range. My 2023 Jeep still gets the same capacity and range as day 1. The ****-***** service advisors are great, but this is a tired act with constant issues since the day that I picked my new Jeep up. I have been a loyal Jeep customer and expect more. I have purchased four brand new Jeeps since 2017, including a Jeep JL in 2017 and a Jeep Gladiator in 2020. Those vehicles were terrific. I want all these issues fixed and do not want my 2021 Jeep 4XE back until everything is resolved. I also want someone at the corporate level to take ownership and do right by me. I spent 130k on these 2 4XEs alone and expected better. I have never modified my Jeep and everything is OEM. The vehicle is also garage kept. Please help. Thank you
Business Response
Date: 03/06/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 23025586

Our File: 92314918

Thank you for forwarding the complaint from ** *****. According to our records case there are no open or closed cases for this customer or concern.

I advise the customer to contact **************** *************** to have a case created.

Without a case we are unable to assist the cuatomer.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/11/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I am requesting to speak with the Vice President of customer service. That was an absolutely terrible response from the business. She was more worried about a case and quoting per the terms of your warranty, while also misspelling customer.
You could clearly look at the numerous amount of times my vehicle has been to the dealer for warranty repair. You have all the information you need. The correct response should have been wow *** very sorry for the nonstop problems. We take great pride in our product and reputation and will do whatever it takes to resolve your issues. Instead I receive an email more worried about a case number and quoting terms of the warranty.
My Jeep is currently at the dealer for yet another high voltage recall and it was determined the batteries were bad. Another set has been ordered but my Jeep issues are far from over. Please have someone return my call who actually cares and has the ability to make a meaningful difference.
I was also advised by customer care someone would reach out within 48 hours for my case and that never happened either.

Regards,

** *****
Business Response
Date: 03/12/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 23025586

Our File: 92368596

Thank you for forwarding the complaint from ** *****. According to our records case ******** has been sent to a case manager.

I sent a note to the case manager and supervisor asking them to contact the customer to hear his concerns with this vehicle.

I am sorry for the frustration and inconvenience this is causing the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/23/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I was contacted by a supervisor of customer care to offer a contract for additional coverage on my vehicle. I was advised I would receive a call back on 3/21, however I have not heard back.
My vehicle is still at the dealership for high voltage battery replacement. I would not like this case closed until my vehicle is 100% completed and ensured there are no further issues that need to be addressed. I would also like to review the customer care contract being offered and review that before considering this matter closed. Thank you

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

** *****
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had repeated issues with the rear differential and PTU on my 2016 Jeep Cherokee since 2022. Both were replaced multiple times under CPO warranty. On 7/22/24, I took my vehicle to Armory Dodge in Albany, NY, after hearing a noise indicating PTU failure. The part was under warranty but on backorder. I was told it was safe to drive and was never updated on the status. I had to call for updates on 9/28/24, 11/18/24, and 1/6/25. The dealership said it wasn’t their job to track the part and offered no answer on liability if further damage occurred.

On 1/20/25, my rear differential failed while turning out of a driveway. Armory Dodge told me to call Chrysler, where I opened a case and scheduled a diagnostic appoint at Armory Dodge. On 1/24/25, the mechanic Chris confirmed the failed PTU, left unaddressed, caused the differential failure, but I was denied written documentation until an invoice was made (this was later provided by Nick Miller on 1/31/25 pushing this request).The dealership said they couldn't cover it and corporate had to approve coverage. No loaner vehicle was provided, so I had to rent one. I escalated the issue to Jeep customer care on 1/24/25 and, despite multiple follow-ups, Chrysler didn’t respond with a definitive answer, in which they denied responsibility, until 2/11/25. They said they wouldn't cover the issue because they vehicle was not under warranty and the mileage at 107,00 was too high. Chrysler refuses to provide written documentation of their decision. Armory Dodge estimates repairs at $4,688 before tax. This failure resulted from Chrysler’s delay, and they should be responsible. They should not warranty the PTU if they do not have a prompt turnaround for fixing cars. They should also notify customers that driving with a failed PTU WILL cause further damage and potential harm, for which they have no intention of taking responsibility.
Business Response
Date: 02/26/2025
Better Business Bureau of Detroit & Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076-4163

BBB case ********

Our File: ********

Thank you for forwarding the complaint from ******** *********. According to our records case ******** the customer contacted US CUstomer Care asking to speak with a supervisor on Febraury 25, 2025.

That task has been set up and that call should go to the customer today.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

*******

Stellantis Customer Care

Customer Answer
Date: 03/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I was not called when you indicated. Not until the following day. Though I was told that the case would be reviewed again, there was no clear timeline provided apart from "it takes a long time." I was told it was up to the warranty department of if they will cover the repair, but it isn't certain because the rear differential was out of warranty. However, this ignored the actual claim that the failure to repair the warrantied PTU caused the rear differential failure. I was also told I will never get anything about their decision to cover or not to cover the repairs in writing becuase it was proprietary information, which lack transparency and erodes trust. I don't feel comfortable closing the case until there is an actual resolution, not more stalling. They have stalled on this nearly a month and a half, while I'm paying for a car that is not usable.

Regards,

******** *********
Business Response
Date: 03/04/2025
Better Business Bureau of Detroit & Eastern Michigan

26777 Central Park Blvd., Ste. 100

Southfield, MI 48076-4163

BBB case ********

Our File: ********

Thank you for forwarding the complaint from ******** *********. According to our records case 91946788 the case manager is working with the dealer.

I have sent a note to the case manager for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

*******

Stellantis Customer Care
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Case Manager has been stating that he can't reach the ****************** Manager and that he has sent emails and no response. I have sent him multiple emails that he hasn't responded to and later he states he hasn't received any emails. I believe that the trouble began when I complained about them having my new truck more than ************************************* July and more than 30 days in September to replace a running board and this was just the last 2 occasions. I told him that based on the number of recalls and the failure to repair problems with the Infotainment System and the taillights because they were intermittent even after providing them with videos of the problem that I would file a claim to warranty the whole truck. Since then he claims he can't receive the emails from myself and the dealer so he can't provide refunds unless they are sent individually with 1 receipt at a time attached so I did that. The latest episode is to replace a faulty part in the steering column. I took the truck to the dealer to replace the part and waited 6 weeks and he told me that I had to pick the truck up on January 24th because he no longer wanted to provide the rental until the part came in to the dealer. the part came in to the dealer on February the 3rd and both Brooklyn (Service Supervisor) and I sent him emails that the part came in and was ready. He didn't respond until the 14th of February and then he said that he was expediting the part. I told him the part has been here since February the 3rd and he said he can't authorize the repair and rental until Brooklyn (Service Supervisor) can give him the exact number of days it would take to complete the repair and he hasn't had a response from her and until then he will not authorize the repair and won't reimburse me for the $733.77 rental charge and so I am still in limbo and not driving my truck. There are a lot of deer crossings so without bright lights it is unsafe to drive at night no taillights sometimes too
Customer Answer
Date: 02/21/2025
The truck VIN is *****************
Business Response
Date: 02/24/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22972775

Our File: 92223953

Thank you for forwarding the complaint from Wendello *******. According to our records case ******** there are no new updates on the case.

I sent a note to the case manager for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/24/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: The Case Manager has refused to provide resolutions based on an Exact Schedule that must be provided by the local dealer who is like all dealers behind on work and cannot give a specific number of hours to repair vehicles currently on their schedules.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

Wendello *******
Business Response
Date: 02/26/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22972775

Our File: 92250336

Thank you for forwarding the complaint from Wendello *******. According to our records case ******** the case manager tried to reach out to the customer and left a voicemail with call back information.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/26/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I explained in my response that I have a health issue and am unable to speak on the phone. The email I sent to ******* clearly stated that. Hopefully I will be able to talk by Monday. But I just dont understand the lack of oversight. I attempted several times to send an email because they were being blocked but I know the last one I sent explained my health condition but the VA treatment is working. The problem is obviously that this Manager ******* is refusing to authorize the completion of the repairs. So if it is ready to be authorized it seems to me that an email stating that would be sufficient.
[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

Wendello *******
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is so much ****, I have to replace a brand new axle on my 2015 Jeep wrangler, it only has ******* miles, endless repairs on ball joints going out, Im having to return the Jeep back to the bank because of course I owe more than what the Jeep is worth so Ill have to file bankruptcy, depending on your response , Im going to leave negative reviews about jeeps at every dealer I can find,
Customer Answer
Date: 02/20/2025
*****************
Business Response
Date: 02/20/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22967304

Our File: 92205850

Thank you for forwarding the complaint from ******* ****. According to our records there are no open or closed cases for this customer for this issue.

I advise the customer to contact US ************* ************** and have a case created with his concerns.

Without a case being created we will not be able to assist the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 02/21/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
This is a bunch of crap! Get ready Im going to leave negative reviews at every jeep dealership I see, of course I knew that was your answer! Stupid piece of c*** warranty! The truth is Jeeps are c*** the axle broke at only ******* miles! You should fix that for free, instead I cant afford a brand new axle I guess it really is true Jeeps are absolute crap! Im going to have to file bankruptcy to turn the Jeep back in to the bank, you people dont care about your product ok get ready to take a hit on negative reviews

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

******* ****
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new 2023 Jeep Grand Cherokee 4Xe in October of 2024, which has been back at the dealership twice now for issues. The first issue was a recall on the battery, issues with rattling while driving, and the car dying on me and leaving me stranded. The car was towed to the dealership where it took nearly a month to repair and they had me pick up the car despite them still waiting on the part to fix the open recall. I returned the car to the dealership the following week to have the recall fixed and also with continuous issues with rattling while driving. The car is STILL at the dealership with no end in sight. I opened a case with Jeep corporate and the advisor told me she escalated my case to the buy back team and it was approved. A new representative called me and informed me my car was NOT eligible for buy back. The new representative has been collaborating with myself and the dealership. I spoke with him this week and was advised they were waiting on a part which would be here this week. I then called the dealership the following day and was told there was no *** on the part. I have owned several car brands and have never had this many issues with a car and they refuse to buy it back.
Customer Answer
Date: 02/19/2025
*****************
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22958392

Our File: 92188686

Thank you for forwarding the complaint from ******** *****. According to our records case ******** on February 17, 2025 the case manager spoke with the customer. The customer was advised that the dealer has the parts and we are expecting to finish the repairs sometime this week. Parts were delivered on February 14, 2025.

The customer was advised that we did review his request at this point, we would not be able to meet his request for proactive repurchase but we will definitely review our options including monetary compensation after repairs are done. Customer said he did visit the office of attorney general. The case manger asked if he has engaged an attorney. Customer said no he has not.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/19/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Hello, yes you are correct the case manager advised me the parts were at the dealership and that the car would be repaired this week. I reached out to my service advisor a few days later, where I was advised the parts were on back order, and there is NO *** on when it will arrive.
The fact that stellantis will not buyback a clearly defective lemon vehicle is absurd. I will not accept any resolution at this point except a buy back.

Regards,

******** *****
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case22958392

Our File: 92189496

Thank you for forwarding the complaint from ****** ********-*****. According to our records case ******** I have sent a note to the case manager asking them to reach out to the customer so he can voice his concern.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/19/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Honestly this is unacceptable at this point and Stellantis should buy back this lemon. I have heard of Stellantis buying back cars from others for less issues.

Regards,

******** *****
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2020 ram truck has been in the shop for over a month and a half. *** has not been able to get parts for the vehicle, which has cost me a couple thousand dollars in rental charges. I called Ram Stellantis and asked for them to help me with rental expenses due to the fact that this front differential part needed should only take half a day to install, there neglect on having the parts manufactured for a common everyday part that 99% four wheel drive trucks have is astoundingI shouldent have to chose between getting to work or feeding my children! This is rams fault my truck shouldnt be in the shop for almost 2 months. Rams customer service has been non existent, almost impossible to get ahold of, and disregarding the fact that there parts issue is costing me thousands and its not my fault, why am I being penalized for rams inability to take care of a newer ram service issue thats very common. Even the dealership cant believe it. The truck is at keer automotive new ************ the case number with ram is ******** I have always chose ram to get me up and down the road and now Im stranded due to there mismanagement of parts and manufacturing, with no regard for the consumer who paid ****** for there vehicle wether theres 2 miles or ******* miles parts shouldent take this long, and if they do they should be willing to help.
Customer Answer
Date: 02/27/2025
2019 Ram Ram 1500 *****************
Business Response
Date: 02/27/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22957774

Our File: 92257116

Thank you for forwarding the complaint from ****** *********. According to our records case ******** on February 21, 2025 the case was closed.

I have sent the case back for further review. Once a decision has been made a case manager will contact the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/27/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Again this shows me that they dident even read the complaint, just skimmed over and once again did not take time to read and understand the situation, this is horrible! They would know that this has nothing to do with the warranty coverage I have warranty coverage, the issue is not the parts being paid for its the fact that because of there mismanagement of the parts not being available it cost me over ***** dollars out of my pocket for something that should not happenI have kids to feed and a family to take care of, and to be told if I had a couple thousand less miles they would help me really?!!!! This is insanity that I had to drain my money to get a rental that I should have never had to get for the time I did, this is not my fault, how can one of the largest manufactures use bail out money from tax payers Im one of them, and still owe 9 billion back that hasent been paid and to leave me stranded with a bill like this because of a parts supply issue is just gut wrenching! This is not what I signed up for when I put my trust in ramand for the lady I talked to said there was no Further escalation is crazy, Weres the accountability and the responsibility to your loyal customers.

Regards,

****** *********
Business Response
Date: 03/03/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22957774

Our File: 92284573

Thank you for forwarding the complaint from ****** *********. According to our records case ******** on Febraury 17, 2025 the case manager advised we cannot reimburse for the rental as the mileage is too high.

On February 18, 2025 a supervisor spoke with the customer and advised the same and that case would be closed.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/03/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Again the issue here is that there inability to secure parts in a timely manner is what cost me a couple thousand dollars, if the part Dident take almost 2 months to come in we wouldn't be having this conversation, whether the truck has 2 miles or ******* miles there was no parts available and it ultimately led to me having to pay out of pocket for a rental.
This is the issue at hand no regard for the customer and the issue that have been out on me and my family for rams inability to secure parts for a common vehicle problem especially with 4x4 capability. Its not my fault stellantis and ram cant secure parts for there vehicles on the road, if Im going to put my trust in a company when they drop the ball they should help there customers, whether I had 2 miles or 100 it is irrelevant I still would have been without a vehicle for almost 2 months.
I shouldn't have to choose between getting to work and feeding my children, if they had a normal supply chain on parts this would not have happened, I cant make ram have parts available and secure suppliers, thats rams responsibility. When my wife had a **** this wasn't even a debate they replaced a whole engine for her without debate, sounds like theres no empathy with ram anymore and they dont value there customers, only customers there valuing are those with a factory warrantythank god I had a extended warranty or this whole venture would have cost me over ***** dollarsthis is not acceptable, and ram shouldn't even be aloud to conduct business if this is how they are going to treat the customers that invested money and resources into there brandbut it was ok for *** to also accept the bailout money and also still owing over 9 billion to American tax payers. **** is looking more and more appealing maybe even *******
Even the dealership thought this was ridiculous, the problem is your running everything through a foreign call center were nobody speaks English, but the upper mgmt can hide in there offices while myself the customer was stranded for almost 2 months waiting on a part that should have been there in 2 days.where is the customer service, were is the pride in your brand? The pride to take care of the very people that built your brand ? You think its ok to take food off of my childrens table because you as a company are having financial problems and, lack of empathy to help a loyal customer ? What a joke ? Im assuming Im gonna have to also take this to social media, *******, and start making videos. And spend every moment I have in calling out the process at stellantis and ram on how they treat people!

Regards,

****** *********
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I BOUGTH A ************* 2021 EXTENDED WARRANTY TROUGH MOPAR STELLANTIS AND TRANSSMISION BROKE ON AUGUST 15/24 THEN I SEND IT TO *************** JEEP-RAM AND HAS BEEN THERE SINCE THEN CAUSE MOPAR DONT HAVE PARTS TO FIX IT , I ASK THEM FOR RENTAL VAN AND MY CASE MANAGER ****** SAID I HAVE TO GET RENTAL ON MY OWN AND THEY WILL PAY ME $60.00 PER DAY. I RENT FIRST IN ENTERPRISE FOR 7 WEEKS BUT THEY TOOK TO LONG TO MAKE A PARTIAL PAYMENT IBY OCTUBER 29 I HAD PAID ALREADY ALMOST $4,000 IN RENTAL WITHOUTH PAYMENT BACK FROM MOPAR BESIDES OF THAT I SUBMITED SEVERAL TIMES THE RECIVES, THEY FRUSTRTED ME I DECIDED TO RENT MY SON TRUCK CAUSE I CANT KEEP UP PAYING RENTAL FEES UPFRONT, NOW I RENTED THAT TRUCK SINCE OCTOBER 30 UP TO NOW FEB 18/25 AND BALANCE FOR THAT IS $6750 FOR 16 WEEKS , ALSO THEY HAVE REMAINING BALANCE FROM FIRST RENTAL . I NEED YOU TO HELP ME GET PAYMENT ASAP AND GET MY VAN TO GET FIXED
Customer Answer
Date: 02/19/2025
Vin number is *****************

case number 90987962
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22957628

Our File: 92189349

Thank you for forwarding the complaint from ****** ********-*****. According to our records case ******** on October 18, **************************************** a copy of the ***** The Repqair order was not sent in so the reimbursement was declined.

The customer can contact US ************* ************** and have a new case created if he has all the required documents.

On Febraury 14, 2024 a case manager sent the customer an eamil advising they are working with the supplier for the part, there is no ETA at this time.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 02/20/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below: I have submitted myself and mall of Georgia ram dealer all proper paperwork, their response is the same as they just did (no ETA for parts ) I need them to pay me for rental for all this weeks and I need my van repaired asap has been 6 months (really?) no transmissions and lot new ram cargo vans in the market, please BBB help me solve this is unacceptable that a big company because of their lack of responsibility can send a small business like me out of business, they think everyone has money to pay upfront for rentals.

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

****** ********-*****
Business Response
Date: 02/20/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22957628

Our File: 92202086

Thank you for forwarding the complaint from ****** ********-*****. According to our records case ********, I have sent a note to the case manager to review the rental documents and reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/26/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]. Hello I have left many voicemails to case manager ****** and he hasnt called me back at all.

Regards,

****** ********-*****
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an extended warranty from Chrysler Extended Warranty for my vehicle on January 13, 2025. When I needed repairs, my claim was denied under the excuse that my issue was ‘pre-existing,’ even though this was never disclosed when I purchased the policy.

After a dispute, they agreed to reimburse me but failed to return the full amount owed, shorting me by $110. Despite multiple attempts to resolve this, they have refused to provide a full refund.

This appears to be a deceptive business practice—taking payment for a service that does not function as advertised and then refusing to fully reimburse customers. I am filing this complaint in hopes of holding the company accountable and preventing further consumer harm.
Customer Answer
Date: 03/14/2025
Thank you for your efforts in reaching out to Stellantis regarding my complaint (ID: ********). While I appreciate the attempts to resolve this matter, Stellantis has not provided a satisfactory resolution, and at this point, I am escalating my request to demand a full reimbursement.

When I first purchased the Extended Warranty in January 2025, Stellantis failed to provide any receipts, warranty contracts, or documentation. I paid them under the assumption that I had an active warranty, but they never sent me any confirmation of coverage.

I originally paid $285 + $110 for the extended warranty and an inspection fee. Stellantis refunded me the $285 but not the $110. At first, they even refused to refund me the $110. Later, after speaking to someone else, I was told that I would receive the refund—yet over a month has passed, and I still have not been paid.

This repeated delay, along with their lack of accountability, has left me no choice but to demand full reimbursement of the $2,485.54 I had to pay out of pocket because they failed to provide the warranty I purchased.

Additionally, I use my vehicle for work, and during the time my car was being serviced, I was unable to work for an entire week. This caused significant financial loss, further adding to the damages I incurred due to Stellantis’ negligence.

Stellantis did reach out to me recently, but instead of addressing my refund, they tried to offer me the warranty again. I declined their offer, stating that I would only consider it if they fully reimbursed me for my $2,485.54 in expenses. Since that conversation, they have not responded further or attempted to resolve the issue.

It has been far too long without a proper resolution, and Stellantis’ refusal to act in good faith is unacceptable. I am formally requesting that my complaint be escalated, and I urge the BBB to take further action against Stellantis for their failure to honor their commitments and their repeated lack of response.

Additionally, I ask that their failure to resolve this issue be reflected publicly on their BBB profile to warn other consumers about their unethical practices.

Please let me know the next steps I can take through the BBB to ensure that Stellantis is held accountable. Thank you for your time and assistance.

Sincerely,

**** ********

Ph:************

************************
Initial Complaint
Date:02/15/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car has been in the shop to get fixed since 12/13/2024. The part thats needed is a Clockspring. The autobody cant release the car to me since this part is on back order. I called stellantis and their parts department ..their attitude is pretty much tough luck, make your payments and we will tell you when the part comesweather its 1 month or 10 monthswe are not going to defer any payments this is your problem. Well very poor behavior by the company and leaves a bad taste in the consumers mouth. Terrible company.
Customer Answer
Date: 02/18/2025
You asked for the *** number. Here is the vin
*****************

my car is not fixed and stellantis still doesnt care. They only say tough luck it is your problem. I am paying for a lease that Im not even using the car.
Business Response
Date: 02/18/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22945160

Our File: 92182096

Thank you for forwarding the complaint from ***** ********. According to our records case ******** the parts have been shipped to the dealer.

The customer was advised on Febraaury 12, 2025 to send in 1) Proof of repair, the Repair order from the dealership.

2) Rental invoice

3) Proof of payment

Repair order or invoice stamped paid in full

Credit card receipt

Credit card or bank statement detailing payment

Register receipt (if paid cash)

None of these documents have been received from the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/18/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]- This is the first time Stellantis has responded to my complaint and I have never received any response on 2/12/2025 as the company is falsely claiming to do so! There was no communication that the part was sent. I have received no communication or proof that the part was event sent. Where is the tracking number? Where is the address to which the part was sent? Was there even a reference number attaching the part to my vehicle / VIN?

Regards,

***** ********
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22945160

Our File: 92189955

Thank you for forwarding the complaint from ***** ********. According to our records case ******** on February 12, 2025 the customer was sent the following email:
Good Morning,

As per our conversation, to review your request please submit your documents for reimbursement, below is the list of documents we need to move forward;

1) Proof of repair, the Repair order from the dealership.

2) Rental invoice

3) Proof of payment

Repair order or invoice stamped paid in full

Credit card receipt

Credit card or bank statement detailing payment

Register receipt (if paid cash)

If you need help submitting them, please contact me, and we will work together to attach them to your file.

If you have any questions, please contact me directly.

Best Wishes,

Raj

JEEP Case Management

Phone ********** - ext: 5140297

Monday - Friday 8:30 am - 5pm EST

On February 17, 2025 the parts were delivered to the dealership.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/19/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I understand your email now. What is the proof that the part was sent to the dealership or the auto body shop? Where is the tracking number. These are just games being played now and its upsetting. What was the tracking number for the part thats needed? Thanks
Regards,

***** ********
Business Response
Date: 02/19/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22945160

Our File: 92193840

Thank you for forwarding the complaint from ***** ********. According to our records System Update:[OMC# ******** Order# $DA012 FOR PN: ********AA IS RESOLVED] This means the part has been delivered.

I advise the custromer to contact the dealer for the repair status of his vehicle.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/27/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]. Part received by the auto shop to fix my car, thanks but I was promised that I would be reimbursed for 10 days rental while my car was waiting for the part that your company didnt have. It was a known fact that the car was being repaired at a autobody shop and the dealer was just the middle man to get the part and then handing it over to the autobody shop. Now everyone is back tracking and saying the reimbursement cant happen b cause the car was at the autobody shop and not the dealer. This is going against everything and unfair

Regards,

***** ********
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a brand new Jeep vehicle back in 2023. Vehicle has had multiple malfunction and has been taken to the delearship for multiple repair. Vehicle has shut off multiple times at major highways almost causing major accidents. First incident Vehicle turned off and steering wheel got locked, Vehicle had to get towed. Recently the vehicle turned off 2x on the highway, putting myself and other people around me at risk. This is a huge safety concern. The Vehicle was taken to the delearship and was advised they currently don't have a repair and advised Vehicle cannot be driven. Jeep customer service has been the worst customer experience i ever had. I wasn't offered an alternative or a solution. They advised a repair is going to be done but there is no time frame. I am stuck making payments but no with no vehicle. Case manager cannot provide me with a rental. If I wanted a rental I have to pay out of pocket. Jeep is putting my life and others at risk. This is a huge safety concern and nothing has been done about it. The Only response I get from my case manager is "I'm sorry" . I have been treated poorly with no solution. No one has been able to help. This has caused me emotional distress. I need an answer ASAP!!
Customer Answer
Date: 02/18/2025
My vehicle vin number is *****************
Business Response
Date: 02/18/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22943040

Our File: 92181458

Thank you for forwarding the complaint from ***** ******. According to our records case ******** has been sent to a case manager for review.

Please allow 5 business days for the case to be reviewed.

Once a decision has been made a case manager will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/23/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Stellantis has denied to buy back the vehicle after admitting vehicle should not be on the road and it's a risk for me and those around me

Regards,

***** ******
Business Response
Date: 02/24/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22943040

Our File: 92224796

Thank you for forwarding the complaint from ***** ******. According to our records case ******** on Febraury 21, 2025 the case was noted that there has been a STAR case opened for this vehicle.

The case manager has to wait on the decision from that inspection.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 02/24/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This vehicle has broken down multiple times and numerous repairs where done. I don't know why Stellantis is still trying to push this car back on the road. Vehicle has put my life and others' lives in risk multiple times. I no longer trust it, and I don't feel comfortable driving it anymore. I am requesting this vehicle to be off the road. It is NOT SAFE, and it's not reliable. A vehicle that turns off 3x on the highway on different days after repairs were made, should not be on the road.

Regards,

***** ******
Business Response
Date: 02/25/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 22943040

Our File: 92235418

Thank you for forwarding the complaint from ***** ******. According to our records case ******** is still under review with a case manager.

I have sent a note to the case manager to contact the customer, the customer will need to express their concerns to the case manager.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

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