Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,570 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Stellantis has an obligation to its customers to have parts available for their vehicles. I have 2019 Ram 1500 with ****** miles. This vehicle is not that old and does not have high mileage. The torque alternator needs replacement. I have had my vehicle at ***** ****** Surprise Chrysler Jeep Ram ************** with TJ since February, 26th 2025. The Dealership or ********* has not been able to give me an estimated arrival date of my part. Meanwhile, my truck is inoperable. There seems to a be a breach somewhere. It is unacceptable that Stellantis can let this happen and offer no solution. I need this part shipped to my dealership.
Customer Answer
Date: 03/25/2025
Ram 1500 VIN: *****************
Business Response
Date: 03/26/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23109795

Our File: 92482379

Thank you for forwarding the complaint from **** *******. According to our records case ******** the case manager sent the following eamil on March 25, 2025.
Good Morning,

Hope you are doing well,

I can understand your concern completely. We are working with our internal resources to source the part at the supplier level. As soon as I get any new updates I will reach out to you.
Thank you for your time, and allowing Ram the opportunity to work with you.

Regards,

******* | Ram Case Manager

Phone- ************: Ext. 5140999.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/26/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My patience and their best efforts do not put the alternator kit in my truck. Communicating with me, while appreciated and expected, does not fix my problem. I am not an unreasonable person, in fact, most people enjoy my company. I understand automobile parts fail. It is a part of life. I get it. However, what I do not understand, nor accept, that my truck has been out of commission since February 26th, 2025 and in this months time I cannot be given any estimated date. Additionally, no explanation pertaining to details as to why there is a shortage of part as not been shared. Did every alternator kit fail at the same in the ***** Did manufacturing stop? Is manufacturing happening with this part? Is this because of the currentt political environment in regards to trade and tariffs with ****** and ******? I don't know. I am left with "we are doing our best" and my imagination to how much longer this going to negatively impact me and my family.
However, asking your customers to just accept that their vehicle is undriveable for an infinite amount of time, but don't worry...we are trying falls flat in terms of a response that gives the consumer any confidence that this will be fixed soon. Meanwhile, I am out of my vehicle for work, medical appointments, coaching not only my kids but the community, and my towing needs. Additionally, I am making payments on a vehicle that I can drive for who knows how long.
There has to be alternator kit somewhere in the *************, ******, or ******* But it in a box and ship it. Thank you.

Regards,

**** *******
Business Response
Date: 03/26/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23109795

Our File: 92489805

Thank you for forwarding the complaint from **** *******. According to our records case ******** the case manager is working with the supplier to mitigate manufacturing impacts.

The supplier is behind due to tooling issues.

Once there is an ETA the case manager will notify the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/27/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This response does not put a an alternator kit in my truck. I will not accept anything less. There is no accountability. This breach is putting me and my family a position it should not be in. Not to count the hundreds to maybe thousands of other families this situation of not having parts is effecting. I will not accept anything less response other than we have your part and here is your tracking number.

Regards,

**** *******
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FCA US LLC issued safety recall C4B for my vehicle which causes a potential failure of the hydraulic control unit, which can cause ABS, ESC, and traction control failures. The loss of ABS/ESC/Traction control may cause a vehicle crash without prior warning. Therefore, the vehicle is not safe to drive and there is no solution for this recall. My vehicle has been garaged at an authorized dealership since 2/13/25. The dealership does not have a courtesy vehicle that I can use, so I am required to rent a vehicle at my own expense and wait 30 days for FCA US LLC to reimburse me. The weekly rental cost is approximately $600 weekly, and this is causing financial hardship for my family. I asked FCA US LLC to pay for the rental upfront and they have refused to do so. This brings my total monthly expense for the vehicle to $3400. I have attempted to reach out to their corporate office and the calls route back to their customer care department. Their customer care department provides the same solution over and over. When a manager is requested, they place me on hold for more than an hour without transferring the call. Eventually, the customer advocate hangs up while I'm holding for a manager. FCA US LLC does not have any effective contact channels for their corporate office other than sending a letter to a PO Box. It does not appear that they have any intention on servicing consumers fairly and effectively. Their customer care department is supported at an overseas location, and they do not have the ability to escalate problems to the ************, ******** office.
Customer Answer
Date: 03/24/2025
VIN. *****************
2018 Ram 3500
Business Response
Date: 03/24/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23099847

Our File: 92461042

Thank you for forwarding the complaint from Euknesha ***********. According to our records case ******** has been escalated to a case manager.

I have sent a note to the case manager asking for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/24/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

Escalation to a case manager does not resolve my issue. During previous calls to customer care, I was escalated to a case manager and no one contacted me. The company has their customer service center supported by an overseas location. I think overseas support is fine. However, this center doesnt communicate with the US office. They dont seem to have any decision making authority to handle customer escalations. The customer care center is very unprofessional and they never place mangers on the line when requested.
I am requesting the a rental be provided by this company and paid upfront.

Regards,

Euknesha ***********
Business Response
Date: 03/26/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23099847

Our File: 92482075

Thank you for forwarding the complaint from Euknesha ***********. According to our records case ******** the customer was sent the following email on March 25, 2025.
Dear Ms. ***************************** from ****************** I hope this message finds you well. Please accept my sincerest apologies for the delay in our response and any inconvenience caused by the lack of communication from one of our specialists

After carefully reviewing your case and contacting the dealer, weve confirmed that two out of three safety recalls have already been addressed. The only remaining recall is the Safety Recall: C4B Hydraulic Control Unit, for which the remedy is currently unavailable.

We issued this recall out of our commitment to your safety and recommend that you complete the repair as soon as the remedy becomes available. However, please rest assured that you can continue driving your vehicle safely in the meantime.

As per the dealership's recommendation, your vehicle is safe to drive, and there is no need for a rental vehicle at this time. While I understand the importance of this matter, we are unable to make any exceptions regarding rental vehicles at this stage. We truly appreciate your patience and understanding as we work to resolve this issue.

Thank you again for your understanding of our guidelines, which are in place to ensure fairness to all of our customers. If you have any further questions or need assistance, please don't hesitate to reach out.

Best regards,
********
RAM ************* Advocate

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 03/26/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This email response was sent to the business today:
Hello ********,

I request that you keep this case open as this issue is not resolved. I spoke directly with the dealership today, specifically the Lane Manager, *****.

He stated the repair solution did not originate with the dealership, it was done at your request, Chrysler/Ram.

***** said a part for a Ram ********************* my Ram 3500. He informed me that this solution does not meet the quality standards required to lift the safety recall.

He also informed me that the Ram 2500 HCU that was installed, is not compatible with the Ram 3500 HCU software that is programmed in my truck. When asked, he stated that they have no means of testing the safety and reliability of the mismatched HCU and software.

In your emails, you are deferring to the dealership to confirm the truck is safe to drive. However, they are deferring to you, as this remedy was applied at your request.

I request that Chrysler/ Ram provide a detailed explanation of how the mismatched part and software will work safely and effectively. Furthermore, I request that you share the test results that prove such. Finally, if you stand behind this alternative solution, I request that you amend the safety recall instructions, and send a formal communication to me and all impacted Ram 3500 customers, requesting that they obtain this alternative solution at a local Ram dealer.

I will not be Chrysler/Rams guinea pig or test dummy. You are fully aware that this truck is capable of hauling thousands of pounds. I ask that Chrysler/Ram guarantee my safety and the publics safety as well.

*** Shackelford

Regards,

Euknesha ***********
Initial Complaint
Date:03/21/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been contacting consistently over recall and being compensated for gas and inconvenience since October. They keep saying they are sending me money to help. I have yet to receive anything. The struggle on paying a premium price and gas on jeep that is suppose to be hybrid is ridiculous. Now They dropped MSRP on the 4xe 20% and the jeep is virtually worth nothing what I paid and I am locked in a lease with negative equity of at least $14,000. How is this fair? Why cant they just buy it back? I mean everytime I call the have an excuse and now its been almost 5 months. At this time I would like a buy back or refund of payments since recall. Now not only is recall supposedly fixed there is a class action lawsuit again saying the software update didnt work as should of. So I dont think Its fair these customers and myself live in fear of these ********************** fires. Would you be comfortable knowing your toddler sits in the back seat on the battery?
Business Response
Date: 03/21/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23097369

Our File: 92448513

Thank you for forwarding the complaint from **** *********. According to our records case ******** was closed on March 7, 2025. the customer was sent the following email:
Hi ****************************** hope this message finds you well.

I wanted to give you an update regarding the gift card issue since your gift card has been approved on our end. I understand that this has taken longer than expected, and I sincerely apologize for the inconvenience. Unfortunately, we encountered some technical difficulties within our system that have delayed the distribution of the Gift Cards.

Please rest assured that our team is actively working with the back office to resolve this matter as quickly as possible. Once the issue is resolved, we will prioritize sending them out immediately.

Additionally, I will be forwarding your email address *************************** to our team for further assistance with your specific gift card inquiry.

Thank you for your patience and understanding during this time. Additionally, we will be closing your case for now but if you have any further questions or require additional help, please do not hesitate to reach out.

Best Regards,
Aire
Jeep Customer Care

The customer will need to reach out to the case manager with her concerns.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/21/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

**** *********
Initial Complaint
Date:03/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2022 Ram 1500 has been in the shop since 02/10/2025 with a bad cam shaft. This is the second cam shaft needing to be replaced in less than a calendar year ( the first being fixed under warranty). I was getting no where with the dealership so I created a case with ********* ******** has been avoidant and unwilling to provide a reasonable resolution and often dont return my calls or just refer me to the dealership. While on the phone today 03/20/25, I was called a ******* ***** by a ram care case manager because I accused him of not doing enough to help me. I have had to take vacation days from work, cancel vacation, and make no less then 5 trips ( 45 min each way) into the dealership just to get updates on vehicle progress. Each time I was given a different excuse and after a month and a half, no vehicle.
Customer Answer
Date: 03/21/2025
Vin number is *****************
Business Response
Date: 03/21/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23096372

Our File: 92445903

Thank you for forwarding the complaint from ***** ****** . According to our records case ******** on March 20, 2025 the customer was advised **** we are trying to expedite the part need for repair. The customer asked for a Supervisor.

The task for the supervisor was set for a call back today March 21, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/21/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

My complaint is no longer just about the part needed for repair. It now includes the way I have been treated by your support team, including the use of profanity towards myself. I missed the call from ****** the supervisor and she did not leave any call back information in her voicemail. I called in to customer care and they refused to transfer my call to her voicemail. They state I must wait for her to call me back on Monday. I find this unacceptable.

Regards,

***** ******
Business Response
Date: 03/31/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23096372

Our File: 92523102

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the service advisor advised on March28, ************************************************************************** Monday.

It is also noted that the case mabnager will follow up with the customer on March *******.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2023 Jeep JLU Rubicon Diesel: case ******** Started w/ typical problem of Service Axle Locker which is usually oil getting in the sensor. Replacing 4 sensors normally fixes the issue. Not my experience. Jeep is on the 5th attempt to fix w/ the latest being replacing the front axle - on backorder with no eta. Originally I was told they were replacing the transfer case. I called to verify as that seemed odd to me. They then stated it was a ************* was the front axle."*** ******, I have looked into the case and see here there was a misprint on what was being replaced by the dealership. I see the front axel will be replaced. I have yet to retrieve the part number from the dealership and once I obtain it I will reach out to you with an ETA Thank you ****** ||| CRT Specialist "Work Orders:Oct 15 - 17th - 3 days - R/O 6210772/1 Jan 8 - 17th - 10 days (13 days total) - R/O 6211869/1 Jan 24 - 29 - 6 days (19 days total) - R/O 6212085/1 Feb 18 - March 3 - 14 days (33 days total) - R/O 6212406/1 March 12 - ? - currently 8 days (41 days total plus they stated I won't hear back for a week so a minimum of 48 days) - R/O 6212681/1 I was told that Jeep "might" offer a buyback (wording was a higher compensation w/ an additional discount) but they will not start those discussions until the jeep is repaired? After 4+ attempts & no repair eta I need to wait for a possibility it might be fixed? In the meantime I have to front the money for a rental & continue to make car payments? Also they are not sure that this will actually fix the problem. I have purchased 7 Stellantis vehicles in the last 12 ********** wife purchased 2 more Jeep Wranglers Unlimited. The lack of urgency & the lack of trying to do the right thing frustrates me more than the issues. Not having a vehicle hinders people in more ways than Stellantis knows. I had to rush my 1 1/2 year old dog to the emergency vet at 4 am (will provide proof) without a car - that dog is no longer with us.
Customer Answer
Date: 03/20/2025
VIN is 1c4jjxfm2pw517862
Business Response
Date: 03/20/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23090947

Our File: 92436871

Thank you for forwarding the complaint from *** ******. According to our records case ******** on March 19, 2025 the customer was sent the following email:
***,

We are currently monitoring the progression of the part needed to repair your vehicle. We are working with our internal resources to source the part at the supplier level. In the meantime please continue to be patient and understand that we are working on improving the *** for you as promptly as possible.

Please keep in mind any and all ***'s provided are tentative. With this being said, I am dedicated to working for you and with you to ensure the priority necessary to obtain this in a timely manner, As soon as I have any further updates I will provide those to you as well.

Right now our part updates do come in weekly, I will reach out to you next week with an tentative ETA, as right now, there is nothing concrete in my system.

Thank you again, and I will check in with you in 5 business days

****** ||| CRT Specialist
Stellantis Customer Retention Team Specialist
************||| EXT: 5078 ||

I do see the customer emiled the case manager back with some questins, i have sent the case manager a note asking her to respond to the email.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/20/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

a) their reply states the part is on backorder with no eta (possibly tomorrow)
b) they have already stated the other 4 repairs would fix the issue and have not. This shows there is a defect that they can not determine with 100% accuracy what the fix is
c) They sold a faulty item. I should not have to pay for the time it takes them to troubleshoot/determine the issue which is what I am having to do by paying my monthly car payment and rental car costs.

Again, none of this should be directed to my **** ******, who has been wonderful with communication. It falls more on the parent company who shows no loyalty to consumers and is using an outdated, compassionless method of dealing with faulty, inoperable vehicles which they are well aware of.

Regards,

*** ******
Initial Complaint
Date:03/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This dealership has displayed unprofessional conduct in its treatment of clients. In end of April 2023, we leased a Grand Jeep Cherokee for 24 months, but encountered significant delays as the dealership took two months to initiate the paperwork. They had to change my contract several times due to their lack of professionalism. We had paid downpayment including the first month lease, and the dealership took that money to themselves and did not count it towards my loan. Then, I had to go in person to go pay the month of June lease in person at the dealership because of their paperwork delay. On March 15, 2025, during our consultation with *** ****, we experienced condescending and inappropriate behavior, as he repeatedly pressured us towards expensive options beyond our financial means. Additionally, we discovered discrepancies in our payment history, where a prior lease payment was overlooked by the dealership, resulting in an unjustified extra charge of $526 from the bank. Despite returning on March 18, 2025 to address and resolve these issues, the dealership continued to demonstrate unprofessionalism and offered no resolution. Every time we visited this location, we end up waiting for them for hours with unresolved issues.March 17, I called the bank to try to resolve this issue, first representative ******* told me she can't help me, then second representative ****** mentioned that there will be a complaint and be sent to the higher *** but we did not hear anything back from the company. Consequently, we now seek to return the vehicle due to the ongoing difficulties and unsatisfactory treatment experienced. The car is in pristine condition and with mileage under the requirements of the lease, we look forward to returning it and ending this business with this company completely.
Customer Answer
Date: 03/19/2025
The leasing bank has received all 23 payments from my end of the contract and is only counting 22 out of my payments. I tried to resolve this issue by calling the bank, going to the original dealership and I got nowhere and no response from either. Bank representatives claim they sent to higher **** and I received no correspondence while the car dealership did not want to help and no resolution occurred. I would like to be done with this lease contract and end this business with both these companies as the customer service is unfair and horrible. Both companies are profiting off my time and money and seek to obtain further money unfairly to the consumer. I am so disappointed in the ethics and treatments from both companies who are not listening to their own customers. The car itself had various recalls and issues already, it was not worth all this money hassle and business difficulties.
Customer Answer
Date: 03/20/2025
VIN is *****************
Business Response
Date: 03/20/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23084158

Our File: 92440544

Thank you for forwarding the complaint from ****** ******. According to our records there are no open or closed cases for this customer.

The customer will need to contact US ************* ************** and have a case create

Without a case we are unable to help the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I contacted customer service before and they did not help. The company is trying to send us back and forth without a resolution. That is why I submitted a complaint through here.

Regards,

****** ******
Business Response
Date: 03/21/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23084158

Our File: 92446130

Thank you for forwarding the complaint from ****** ******. According to our records there are no open or closed cases for this customer.

The customer will need to contact US ************* ************** and have a case created. Ask for a case created for dealer compaint and you need a case manager to help you work with the dealer for a resolution.

Without a case we are unable to help the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 03/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

This company could try to reach out to the customer and fix this problem instead of not taking any accountability for their mistakes and their dealership mistakes. This is very unprofessional and not helpful. Please fix your mistakes.

Regards,

****** ******
Initial Complaint
Date:03/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2021 Ram 1500 truck that I bought brand new from the dealership in 2021. On 2/27/25, I was driving 73 mph on the highway when the truck unexpectedly shut off. The steering wheel became stiff. I narrowly avoided a possible FATAL accident by coasting to the side of the road in heavy traffic. The truck had to be towed and *** could only get it to the closest mechanic, who was not a *** dealer. The truck was stuck there but thankfully they were able to diagnose the issue and repair the truck. The issue was a faulty module that had corrosion inside. the Module is located INSIDE the vehicle behind the back seat. It appears the back window had leaked and water was able to get into the module. This is a KNOWN issue with the truck come to find out. There is no recall on this though, even though it is extremely dangerous and possibly life threatening. I contacted *** customer care in hopes of reimbursement since this is a faulty product and no cause of my own. They said they will not reimburse me the ****** because the vehicle doesn't have a warranty and it wasn't fixed at a dealer. I could not get it to a dealer because the faulty part made the truck inoperable and had to be towed to the closest place! I had no choice of getting it repaired where I did. I'm simply asking to be reimbursed for this faulty part. *** should also get a recall out on this part and the leaking window. It could be a life threatening situation for anyone driving these trucks. I also sent *** customer care photos of the corrosion on the module and billing/invoice paperwork.
Customer Answer
Date: 03/18/2025
The *** is 1c6srfjt2mn800809
Business Response
Date: 03/19/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23081781

Our File: 92427335

Thank you for forwarding the complaint from ***** ******. According to our records case ******** the customer was sent the following email:
Dear ***** ******,

Thank you for allowing ***************** an opportunity to address your concern. Our primary focus is your satisfaction.
We appreciate your time and effort in bringing this matter to us. Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reason/s:

-The vehicle is outside of its warranties and does not currently have any active Service Contracts
-The parts requested for reimbursement are not covered under the recall repair.
-Repair were not completed at certified Stellantis dealership.

As much as quality service is our concern, please be informed that there are certain guidelines and qualifications that we need to meet in order to grant your request.

If you have any questions, please feel free to reach out to our ************* team directly ************ and they will be happy to answer any further questions that you may have. Please don't hesitate to contact us for any other concerns. Thank you for your continued business with RAM Automobiles.
We look forward to your continued business with us, and we appreciate you reaching out to us today.

Sincerely,

******** *****
*****************

The customer has stated he will be seeking legal action, at which time we will open a new case for the concern to be addressed.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 03/19/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The response is the same I got from Ram customer care. My response was I will be forced to take legal action if I cannot get this resolved. The part on the truck is faulty and it should not matter if its past warranty. This is a serious risk to life when the part fails. This should be a recall already but your company has failed to create one. Will you create one when someone dies because of this? I narrowly avoided a very serious accident when the part failed and my truck shut off while I was traveling on a highway at a high rate of speed. Its DANGEROUS. I also had no choice of where to get this fixed. The truck was dead and had to be towed to the closest shop. If a Ran dealer was nearby I obviously would have taken it there. The part failed, stranded me, almost caused a very serious accident, and your concern is that its past its warrant and I didnt have Ram fix it? How about some loyalty to a customer who spent a lot of money buying your brand?

Regards,

***** ******
Business Response
Date: 03/20/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23081781

Our File: 92434945

Thank you for forwarding the complaint from ***** ******. According to our records case ******** Upon thorough review and consideration, we regret to inform you that your request for reimbursement has been denied due to the following reason/s:
-The vehicle is outside of its warranties and does not currently have any active Service Contracts
-The parts requested for reimbursement are not covered under the recall repair.
-Repair were not completed at certified Stellantis dealership.

We understand the customers frustration, his concerns for this issue have been documented.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/20/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

You are just forwarding previous emails saying the same thing. You are not attempting to resolve this in any manner.

Regards,

***** ******
Initial Complaint
Date:03/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Jan'25, I took my car to a nearby Jeep dealer for service (replaced battery and fixed 95B recall) and rented a car as the dealer doesn't have a loaner car. I submitted the rental expenses for reimbursement. Someone from Jeep called ******** reached out for related documents. I sent her all the requested files and then no more response from her. I called Jeep customer service regarding this, customer service told ******** to follow up with me. ******** asked for more documents and I emailed her what she asked. Then she disappeared again. Also Jeep told me I'd be getting $100 gift card to compensate 95B, which I have never received. I followed up a few times and they only told me I'll receive it one day in the future without further details.
Customer Answer
Date: 03/18/2025
*****************
Business Response
Date: 03/18/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23054231

Our File: 92416962

Thank you for forwarding the complaint from Wenfeng Nie. According to our records case ******** I have sent a note to the case manager asking for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/18/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

The case manager ******** hasn't been helpful with the rental reimbursement (she always ask for something first and then completely disappeared) and no one hasn't been able to help on the $100 gift card for 95B recall. I'd like to get the issues resolved this time, rather than repeating the same process again and again thanks

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

Wenfeng Nie
Business Response
Date: 03/19/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23071183

Our File: 92427427

Thank you for forwarding the complaint from Wenfeng Nie. According to our records case ******** the remaining rental reimbursement has been sent for review.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 03/19/2025
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

I've been hearing the same status since January and it's been staying the same status. Also I was told i will be receiving a $100 gift card in early January and I have never received either.
Regards,

Wenfeng Nie
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I purchased my 2011 Dodge Nitro, I also purchased a ************ package that included paint and leather protection, as well as rust and underbody protection. Recently, I noticed some rust on the hatch and the rear driver-side door.I have been working with my local Dodge dealership and received a repair quote from their autobody shop back in January. However, since that time, the service manager has been delaying any repairs because he does not know how to submit a claim through the Mopar MasterShield program.I have made several attempts to contact ************ with no results. I have also visited other dealerships in the area, but none of them have heard of the MasterShield warranty ********** resolve this issue, one of two things needs to happen:Someone from headquarters needs to contact **** ****** at the ********* Dodge dealership *************, ********************* and explain how to process a claim under the Mopar MasterShield warranty.I receive a refund for the warranty, as it is not being honored by Dodge dealerships, despite being a Chrysler Mopar warranty.The last eight digits of my VIN are BW568132.
Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I leased my 2018 Jeep Sahara unlimited brand new. I had it for about 4 months then the weather got cold and my radio and heated steering wheel started not to work when it was 31 degrees and under. I contacted the dealer and they got it in to see what was going on. Well here I am now, I have bought my lease out and still having this problem 5yrs later still cant listen to my radio in the cold months and even more problems now my screen freezes and I cant control it at all. I had recently contacted customer service to help with this again since it was cold. she recommend I contact my dealer and probably need a radio change, are u kidding me! I am now on 4 case numbers 3 new radios and no fix yet . This new case was closed before my service writer at my dealer ship could call and let her know that isn't the problem and explain what they have already done. I think this is horrible and someone should be able to find out the issue and fix it, it is now becoming nice outside so the issue will not happen so another year of this not getting any closer to being fixed. going on 6 years with the same on going issue. SMH this is my 3rd jeep and will definitely be my last if I cant get this issue fix. It has never been this bad to get things resolved and this is my 1st brand new jeep maybe that was where I went wrong.
Customer Answer
Date: 03/12/2025
***************** here is my vin I also have videos that I took on my phone. all my service work for this was done at Charlies Dodge in Maumee **** S is the service writer for me and has handled all my visits .
Business Response
Date: 03/12/2025
Better Business Bureau of Detroit & *********************;

*********************************************************** 100

********************-4163

BBB case 23048365

Our File: 92370008

Thank you for forwarding the complaint from ***** *****. According to our records case ******** was closed on Febraury26, 2025. The cased manager tried to reach the customer and the dealer with no response.

Cases close after 24 days of no activity.

Currently there is no open case for the customer.

I advise the customer to contact US ************* ************** and have a case created if she would like to pursue this matter. The vehicle will need a recent diagnosis witin the last 14 days of the call.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis *************

Customer Answer
Date: 03/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. This has gone on for 4.5 years it needs to remain open for great amount of time to resolve the issue. It is now passed the cold months so I'm sure there will be an on going with all this. A new case needs to be opened for this one as well
Regards,
***** *****
Customer Answer
Date: 03/27/2025
I have reached out to the Dealer and have done what I was asked to do to be emailed and told I am out of my Mopar warranty and that I am now going to be responsible to fix a huge issue that has case numbers for 4+ years supporting my complaint. this is what I received this morning absolutely no support for this on going issue since 2019 when lease was purchased

(We understand that this is a repeated issue but currently you don't have an active basic warranty for this repair. We reached out to ********* DODGE CHRYSLER JEEP RAM for more information to see if this repair would be covered under Mopar warranty or not. At my end, we do not authorize repair, you need to work with the dealer on this concern)
Business Response
Date: 03/31/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23048365

Our File: 92522698

Thank you for forwarding the complaint from ***** *****. According to our records case ******** the case manager is working with the dealer.

The case manager has noted they will reach out to the dealer on April 2, 2025.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/01/2025

Complaint: 23048365

I am rejecting this response because: I received and email from my case file person on 3/29/25 stating I am out of warranty and that it is my responsibility to fix it ! I'm sorry this is unacceptable this has been an ongoing issue with my jeep since I purchased my lease 4+ years ago with case numbers to prove it and Charlies hasn't been able to fix it yet. I don't feel as it is now my responsibility to fix something that they haven't been able to. I have talked to my service *** and the electrician at Charlies and they believe they now know what it might be. I just had a radio ***laced not even 1.5 yrs ago and 2 more before. I have been more then patient with this issue and have been with out my jeep numerous times to try and resolve this issue.

Sincerely,

***** *****

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