Business Profile

Auto Manufacturers

Stellantis

Headquarters

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Complaints

This profile includes complaints for Stellantis's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,571 total complaints in the last 3 years.
531 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2023 I purchased a new Jeep Compass from ******** Chrysler Jeep Dodge Ram Plano (*****) with the expectation of driving a reliable, safe vehicle. Unfortunately, coming up on year two, I have experienced persistent electrical issues that have led to the following: on 12/21/24 both batteries died without warning, I paid ******** to replace them. The sunroof wouldn't completely close anymore. Then on 12/26/24 there were multiple notifications for things needing to be serviced- service control arm, service gear shift, etc. I set out to take it back to ******** but as I was driving the steering wheel locked and caused me to hit a curb/fence. The vehicle malfunctioned before and during this incident causing a serious safety hazard and ultimately resulting in damage to the exterior and other critical components. However, ************************************************* stated "we can only suggest that you refer this matter to your insurance carrier." My records will reflect that I am not a neglectful owner. I keep up with required services and do not use the vehicle for commercial use. Ive owned 2 Jeeps over the last several years and this one is the first to have issues. Despite several attempts to resolve this matter with ******** and Stellantis customer service team, I have not received a satisfactory resolution. The pressure from the body shop and the delays from Chrysler have only added to my frustration. As a result, I am now left with a damaged vehicle and have incurred significant, unexpected repair costs. I am not at fault, their vehicle failed me. I gave them the opportunity to make this right for their long-time customer before escalating. Given the serious nature of these issues, I am requesting the following: Immediate 2nd opinion inspection and repair of my vehicle at no cost to me Reimbursement for all associated costs incurred as a result of the electrical issues caused by the vehicle A formal investigation into the recurring electrical problems with the Jeep Compass
Customer Answer
Date: 04/07/2025
Hello! I am responding to your request for more information. The VIN is *****************.
Business Response
Date: 04/08/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23170362

Our File: 92599039

Thank you for forwarding the complaint from ****** ******. According to our records case ********was closed on March 7, 2025 and the customer received the following email:
Dear Ms. ******************* is in further acknowledgement of your recent email regarding the Jeep Compass identified in the subject line above.

We have reviewed your most recent correspondence, as well as the balance of our file and we are unable to glean any additional information that would allow us to change our previous position.

Our investigation involved a thorough examination of your vehicle and the photographing of all critical areas. The vehicle systems were checked very carefully for proper operation. The inspection revealed that there was no attestation of manufacturing responsibility associated with this event. We found no evidence of a malfunction with the throttle system, braking system, steering system or any other factory vehicle component or recall had contributed to this event. Based on the conclusion of our investigation, we must again respectfully decline any further assistance in this matter.

We can only suggest that you refer any damage sustained during this event to your insurance carrier. Should they feel a manufacturing responsibility exists, they have full subrogation rights under the terms of your policy including any applicable deductible.

If you believe there is an operational defect with the electronics or any other component in your Jeep product, we recommend contacting any local authorized Jeep dealership to arrange an appointment for proper diagnosis.

Our dealerships have the factory training, equipment and information available to them to diagnose and correct problems with our vehicles. Should your dealer require factory assistance they may contact our Technical Operations Resource Group (STAR) or contact their regional Business Center.

Thank you for allowing us the opportunity in reviewing this matter with you.

Sincerely,

Special Investigations

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/08/2025

Complaint: 23170362

I am rejecting this response because: while that is a more elaborate response than the one they sent me, it is similar. Here is the response I sent to them (to which there was no follow up response):
Hello,

I hope all is well.While I respect the decision made, I believe that the denial was issued in error and does not account for critical details not addressed regarding the cause of the damage. I am formally disputing the denial of my claim regarding the electrical failure and subsequent damages to my Jeep Compass.

You referring me to ".any local authorized Jeep dealership to arrange an appointment for proper diagnosis" is the reason this case is being escalated. I am not being heard at this level. Is ******** not an authorized Jeep dealership? I provided the name and contact information of the person handling my vehicle there.

Cause of the Damage:The damages to my Jeep Compass were directly caused by an electrical failure,which I have thoroughly explained in my initial claim submission. Your investigation concluded there was "no attestation of manufacturing responsibility associated with this event" but does not address the multiple notifications for things needing to be serviced so soon and without cause: service control arm, service gear shift, malfunctioning sunroof, etc.The electrical failure was the sole cause of the damages and there was no external factor or mismanagement that contributed to the issue.

I respectfully request that you reconsider your decision to deny my claim. The damages to my vehicle are significant and directly attributable to the electrical failure outlined in my email. Please let me know if you require any further information or documentation to assist in the reconsideration of my case. I look forward to your prompt response and a fair resolution of this matter. This is my final attempt to find a resolution at this level.

Sincerely,

****** ******
Business Response
Date: 04/09/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23170362

Our File: 92609415

Thank you for forwarding the complaint from *************************. According to our records case ********was closed on March 7, 2025 and the customer received the following email:
Dear Ms. ******************* is in further acknowledgement of your recent email regarding the Jeep Compass identified in the subject line above.

We have reviewed your most recent correspondence, as well as the balance of our file and we are unable to glean any additional information that would allow us to change our previous position.

Our investigation involved a thorough examination of your vehicle and the photographing of all critical areas. The vehicle systems were checked very carefully for proper operation. The inspection revealed that there was no attestation of manufacturing responsibility associated with this event. We found no evidence of a malfunction with the throttle system, braking system, steering system or any other factory vehicle component or recall had contributed to this event. Based on the conclusion of our investigation, we must again respectfully decline any further assistance in this matter.

We can only suggest that you refer any damage sustained during this event to your insurance carrier. Should they feel a manufacturing responsibility exists, they have full subrogation rights under the terms of your policy including any applicable deductible.

If you believe there is an operational defect with the electronics or any other component in your Jeep product, we recommend contacting any local authorized Jeep dealership to arrange an appointment for proper diagnosis.

Our dealerships have the factory training, equipment and information available to them to diagnose and correct problems with our vehicles. Should your dealer require factory assistance they may contact our Technical Operations Resource Group (STAR) or contact their regional Business Center.

Thank you for allowing us the opportunity in reviewing this matter with you.

Sincerely,

Special Investigations

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:04/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a new Ram Rebel on 02/10/2025. It was advertised with front and rear animation lighting. It does not have this lighting. I originally thought something was just wrong with it but was told by the dealer that the truck is not equipped with it even though it is listed on the window sticker. I originally emailed **************************************** on 3/15/25 and got no response. I then emailed him again and copied *************************************** on 3/24/25. Still no reply. This is a clear UDAAP violation and false advertising. I want this made right. Either have the lights installed like they are supposed to be or refund me the amount it would cost for the lights and install. I attached my window sticker clearly stating I should have them.
Business Response
Date: 04/04/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23157246

Our File: 92566914

Thank you for forwarding the complaint from **** ******. According to our records case ******** a case has been opened and sent to a case manager.

Once the case manager has reviewed the case they will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My 2020 jeep wrangler has a broken "instrument panel cluster". Jeep currently has a recall for 2020 jeep wranglers for same exact issue replacing the instrument panel cluster. They said my car is not on the recall list. Why? It's a 2020 jeep wrangler with the exact same issue. It's very dangerous and I can't see any of the diagnostics such as the gas gage, tire pressure etc. Obviously, it's a common problem with a bad part and its costly to repair. I've owned jeep for the last 40 years .......i guess i may be changing that
Customer Answer
Date: 04/03/2025
Jeep 2020
*****************
Business Response
Date: 04/03/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23155083

Our File: 92559819

Thank you for forwarding the complaint from ***** ********. According to our records case ******** upon looking at the customers VIN number, there is no recall on her vehicle for this concern.

This repair wil be an out of pocket expense, due to this VIN number not being listed under the recall.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/04/2025

Complaint: 23155083

I am rejecting this response because: my cars problem is the same problem as the recall on the same make, model and year of the cars recalled so I don't understand why they won't fix my car's issue. They recalled jeep wrangler 2020 for faulty instrument panel cluster which is the EXACT my problem on my jeep and the EXACT make model and year of my car, jeep wrangler 2020....so I'm not happy with them not repairing it... unacceptable

Sincerely,

***** ********
Business Response
Date: 04/04/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23155083

Our File: 92567759

Thank you for forwarding the complaint from ***** ********. According to our records case ******** the case was closed on April 3, 2025.

The customer was advised that her vehicle does not have the recall showing. Recall are VIN specific and her VIN is not listed in the recall.

The customer can repair the vehicle and keep all receipts. If another recall for this issue arises and her VIN is affected, she will be able to submit her recepts for reimbursement.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/04/2025

Complaint: 23155083

I am rejecting this response because: although it may not be a vin number listed on their recall list, it is the same exact problem that they are required to fix. Their recall list is for a jeep wrangler 2020 broken instrument panel cluster and my car is a jeep wrangler with broken instrument panel ....same thing! How do I go further to have them repair my jeep?

Sincerely,

***** ********
Initial Complaint
Date:04/02/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased this car on 5/28/2024. A recall was issued in September 2024, and a repair unavailable until December 2024. I had it promptly repaired. After the repair, my car began experiencing repeated *********************** Vehicle System warning lights and infotainment screen glitches. After speaking with multiple dealerships and having the vehicle examined in person to perform diagnosis, no one has been able to duplicate the issue and help me, despite my continued experience of these issues. I underwent an arbitration hearing to hopefully reach a settlement with Stellantis on 4/1/2025 after sending them copious evidence of the issues I'm having and my claim was denied and closed without a settlement being reached. I have filed a complaint with the ******************* and am filing this complaint as well to hopefully reach a viable solution.
Business Response
Date: 04/03/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23151976

Our File: 92554763

Thank you for forwarding the complaint from ********* *******. According to our records case ******** the customer has initiated a non-binding customer arbitration.

I have sent a note to the case manager for anupdate.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Initial Complaint
Date:04/01/2025
Type:Sales and Advertising Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased as 2021 Dodge Ram on August 30, 2023 from ******* in *********, ********. As of today, the vehicle has been in the service department for 66 days. The most recent we had to have it towed on February 12, 2025 and Fox Dodge in ******, ******** still has the vehicle. We are being told the *** Module we need is on National back order with no ETA. The delivery price was $43,629 and I put a down payment of $25,000. The vehicle has been in the shop 3 times so far. I tried to resolve this myself with Stellantis but I am not getting anywhere. I have a case manager and his supervisor involved but as of today, nothing is resolved.
Customer Answer
Date: 04/02/2025
Hello,
Thank you for being so responsive.
The VIN is *****************.
Also, in 2024 there was a safety recall for the *** control module. We did take it to the dealership for the recall and they were supposed to fix this problem but it appears it was not fixed.
Business Response
Date: 04/03/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23147289

Our File: 92560250

Thank you for forwarding the complaint from ******* *********. According to our records case ******** the case manager is working on getting the partsfor repair to the dealer as quickly as possible.

When the case manager has an update they will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/04/2025

Complaint: 23147289

I am rejecting this response because:
I have been told several times that the part that I am waiting on has no ETA. Or if they do provide an ETA, it is not correct. I was told by the case manager supervisor that the part would be delivered to the dealership on March 19 and it was not delivered. Also, I was told by the supervisor that they would reimburse me for the Ram payments and the cost of the rental car. I have asked for the status of this reimbursement and as of today, no response from them. I feel I need to be reimbursed for February, March and April's truck payments. And as of today, the rental car is due back on April 15. I have zero faith that the truck will be returned to us by April 15.
And it also bothers me that their response was they will cover the cost of this repair. I had to fight with the dealership about that as well because at first I was told this would not be covered so I had to fight with them in order to cover it. I even bought the additional warranty.
I just want the vehicle repaired, returned to us and for them to cover some of these expenses that they said they would pay for.

Sincerely,

******* *********
Business Response
Date: 04/04/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23147289

Our File: 92568010

Thank you for forwarding the complaint from ******* *********. According to our records case ******** the case manageris working with the supplier to get the parts for the repair.

A supervisor tried to contact the customeron April 4, 2025and the call was disconnected. **** supervisor will try again to contact the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/04/2025

Complaint: 23147289

I am rejecting this response because:
****** (the Stellantis **** keeps saying she is trying to call me. I have no missed calls from her and no voicemails. Yesterday, I called Stellantis and spoke to ****. I told her that ****** cannot get a hold of me and she is having issues calling my cell phone. **** put me on hold, called my phone number and I answered. **** said she would reach out to ****** again and ask her to call me. My cell phone is ************. Or better yet, can they give me ******** number to call? It seems like her number is top secret because no one will give it to me.

Sincerely,

******* *********
Initial Complaint
Date:04/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a new Jeep grand Cherokee 4xe 9/21/24. First day in the shop was 9/30/24 and I have had countless problems ever since. Ive dealt with Jeep Corporate to no avail. My vehicle falls under the ** Lemon Law and Jeep, *** knows this but theyve been extremely difficult to work with. My vehicle has major flaws and will eventually end up hurting, injuring someone or worse. I have been fighting with this company for a buyback for many months now and they are not cooperative. I have a ** Lemon Law attorney who honestly seems to be just as useless because hes not been the least bit helpful and he doesnt even respond to us. I need help to deal with this situation. Please. Ive contacted the ***************************, submitted a complaint with them. Of course no one has contacted me. Today, I submitted a complaint to the ***************************. Im begging for someone to help me with a buy back. This vehicle should not be driven or on the road but its my only mode of transportation. I am a disabled individual with lots of drs appointments so driving is necessary. But it seems weve been in a cycle of nonsense with *** and nothing is getting done which is only causing more stress and frustration on myself and my family. Please help me.
Customer Answer
Date: 04/01/2025
As requested VIN #:
*****************
Business Response
Date: 04/02/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23146146

Our File: 92545353

Thank you for forwarding the complaint from ***** ******. According to our records case ******** was closed on March 25, 2025

As Mrs. ************ she is represented by an attorney, she will need to a letter of representation and the claim details to the following address for us to properly address her concerns.

Stellantis
P.O. Box 21-8004
************, **
48321

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a 2017 Chrysler Pacifica Hybrid Platinum with only 50K miles, I have taken it to 2 seperate Chrysler certified dealerships and they are unable to fix it. I would like Chrysler to purchase back this car as I have not been able to use it the last year.
Business Response
Date: 04/01/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23141924

Our File: 92532215

Thank you for forwarding the complaint from **** *******. According to our records case ******** has been escalated to a case manager on March 31, 2025.

Please allow the case manager 5 business days to review the case.

Once they have reviewed the case, someone will reach out to the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/01/2025

Complaint: 23141924

I am rejecting this response because: I was told by **** at Chrysler Cares on 3/11/25 at 10:40 that I would be contacted in 24 hours, it has been 10 days.

Sincerely,

**** *******
Business Response
Date: 04/03/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23141924

Our File: 92559914

Thank you for forwarding the complaint from **** *******. According to our records case ******** has been escalated to a case manager.

I have sent a note to the case manager asking for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/04/2025

Complaint: 23141924

I am rejecting this response because:
* on 3/11/25 10:40 Called **** at Chrysler Cares - ************ and I was told I would be contacted within 24 hours... no one contacted me
* on 3/17/25 contacted chrysler on chat - case # ******** - ****** Belle said I'd be contacted in 2-3 business days, no one contacted me
* on 3/20/25 contacted chrysler on chat - case # ******** - ********* *** - never heard back from anyone
* on 3/24/25 contacted chrysler on chat - ***** ********* Case number ********, said they were assigning me to someone - never heard back from anyone
* on 3/31/25 contacted chrysler on chat - ****** Belle case # ******** as of 4/4 I still have never been contacted by Chrysler

Sincerely,

**** *******
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle has had 2 major safety recalls requiring me to not charge my vehicle or park near my home. My vehicle required major repairs before ****** miles. The brake system needed a full flush, The transmission pump failed and had to be replaced including the fluid, the engine stutters. The hybrid system failed which kicked me out of regenerative braking while driving, Almost resulting in an accident. After not having my vehicle for a week, I returned to the dealer and retrieve my vehicle. I got about 5 miles away from the dealer service center and the vehicles hybrid system failed again. I returned the vehicle to the dealer again, and the hybrid wiring harness now had to be replaced. So another week of not having my vehicle. And now the news of this vehicle exploding in different areas of the country is enough. My kids are sitting on a literal bomb, as the battery sits in the cabin under the back seats.
Business Response
Date: 04/01/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23139221

Our File: 92532130

Thank you for forwarding the complaint from ****** ******. According to our records case ******** the case maanager spoke with the customer on March 31, 2025 and closed the case.

The customer was advised that we would not be able to continue with a buyback at this time. We will continue with the repairs.

The customer became upset and disconnected the call.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/02/2025

Complaint: 23139221

I am rejecting this response because:

1. I did not get upset and disconnect the call.
2. I was offered to be connected to the arbitration department, and I stated that I did not want to go through lawyers.
3. I will escalate the matter if need be.
4. If my children, wife, myself, or my property are injured or damaged I will definently get lawyers involved.
5. I am trying to do this amicably, however I have no problem expressing my concerns publicly, either in front of or in the vacinity of any stellantis property. As well as including signage on my personal vehicle and applying for permitted boycotting outside of local dealers. There is a whole group willing to participate.
6. You sold me a dangerous and faulty vehicle. I will be contacting the *** that noted I got upset and hung up, lying in documentation should no be permitted. I hold all receipts and recordings.

Sincerely,

****** ******
Business Response
Date: 04/02/2025
BBB case 23139221

Our File: 92545682

Thank you for forwarding the complaint from ****** ******. According to our records case ******** the case manager has advised that we will continue with repairs for this vehicle.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/02/2025

Complaint: 23139221

I am rejecting this response because:
There have been extensive repairs to an unsafe vehicle, I would like to move forward to the *********************** It has become apparent Stellantis is purposely avoiding corrective action.

Sincerely,

****** ******
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a new 2025 Rebel in August 2024 from Napleton Clermont ************************************************ the vehicle was a "managers special" with 2015 miles on it. After the fact I noticed the vehicle pulled to the right. Within the next two months had it back at the dealer 4 times to try to solve the problem, each time was told different possible problems and multiple alignments done to try to solve the problem by the dealer. On 12/28/24 took it to a local dealer near where I live and was told alignment was off again. After that I have had two cases setup with *** trying to get someone else involved, now each time I have called it goes to some "call center" where the language barrier seems to be a problem. I have a case # ******** set up and was supposed to drop off my vehicle again today (3/31/2025) at a local dealer but the case manager assigned to this has never responded back to me...his name being "******" I guess, again the call center and language barriers. I left a voicemail for him on 3/27/25 and no response, so I did not drop off my truck and was not able to obtain a rental which I was told by another call center associate that is what my case manager would take care of. I am looking to have someone in the "US" from Stellantis / FCA / Ram contact me in order to try to resolve this issue. My local dealer stated they can not longer do anything as my truck is supposedly aligned correctly, but now the steering wheel is tilted to the left. Not sure if the original dealer did something to the vehicle when it was used by their personnel and before sold off as the "managers special"
Business Response
Date: 03/31/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23138483

Our File: 92526609

Thank you for forwarding the complaint from ******* *********. According to our records case ******** has been escalated to a case manager for review.

Please allow two business days fore the case manager to contact the customer.

********************** will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/01/2025

Complaint: 23138483

I am rejecting this response because: The case manager that was assigned this case has not returned my call and this was assigned to them roughly 7 days ago. Again this all goes thru some call center which seems to be located outside ****************** Again, I would like a case manager or someone within ***************** to handle this matter.

Sincerely,

******* *********
Business Response
Date: 04/01/2025
Better Business Bureau of Detroit & *********************;

****************************

Suite 202

********************

BBB case 23138483

Our File: 92537205

Thank you for forwarding the complaint from ******* *********. According to our records case ******** the case manager has noted that due to the vehicle not being at the dealer the case will be misdirected.

I advise you to make an appointment with the dealer and call **************** ************** upon arriving at the dealer .

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/02/2025

Complaint: 23138483

I am rejecting this response because: Again here we go with different stories all over the place. I was originally told the case manager would reach out to me in order for them to provide a rental car for me as well. Now you want me to drop it off at the dealer and then call and god knows what story I would be told then by whomever I talk to in what part of the world. Why cannot someone reach out to me on the phone first and discuss this issue......again not from a call center overseas...!!?????

Sincerely,

******* *********
Business Response
Date: 04/03/2025
Better Business Bureau of Detroit & Eastern Michigan

****************************

Suite 202

********************

BBB case 23138483

Our File: 92560079

Thank you for forwarding the complaint from ******* *********. According to our records case ******** has not been updated.

I have sent a note to the case manager and supervisor asking for an update.

Stellantis will continue to honor any future repairs necessary per terms of the active factory warranty.

Best Regard,

***

T0103P4

Stellantis Customer Care

Customer Answer
Date: 04/08/2025

Complaint: 23138483

I am rejecting this response because: Well any response there from any case manager?? This process is getting ridiculous. Again I don't understand why someone affiliated with Stellantis / *** located in the ************* can't reach out to me via phone call.

Sincerely,

******* *********
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a warranty with chrysler on my 2019 ram 1500 I put my truck in for repaires at *************************** in ***************** . the problem were 1) center air vens not working 2) nosies **ming from fromt end when making hard turns or stopping 3)load noise when traveling on the highwayat 65mph the bill came to $4639.17 and I was told it was not under warranty they said the noise i was hearing was the e torque and that was norrmer for the truck but I never heard it before then I had to have my truck towed to the shop I call the warrenty ** because towing is part of the warrenty I was told my warranty was canceled but if I paid for the towing they wounld get my warranty **rrected and paid for the towing and any other service that was **vered so i paid the tow service and was not paid back the dear ship that worked on my truck did a great job and was **ver under warranty this is Darcars of silver spring md the firist service was on 02/07/2023 milage was ***** the se**nd service was on 02/23/2024 milage was ***** i was told my warranty was canceled on 12/30/2023 the only way iknow my warranty was canceled was because my truck had to back in for service and it was for the e torque sys the ** never told me my warranty was canceled untill i called the service and was send them service work to be paid for by the warranty my warranty started on dec 9 2020 and exp date was feb 21 2027 at the milage of ******. i have send all my service work to them and tald to them numbers time and not gettin any were I am not Shure i have a warranty with them I do not trust them now
Customer Answer
Date: 04/10/2025
1c6crfbtokn759186

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