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Business Profile

Internet Services

Speedconnect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB has recently received complaints concerning service interruptions and difficulty reaching the business by phone or email. These complaints are currently pending as BBB awaits the business' response.

     

    BBB continues to inform the business of communications from its customers. We encourage consumers with unresolved issues to file complaints with BBB at https://www.bbb.org/file-a-complaint and the Michigan Department of Attorney General at https://secure.ag.state.mi.us/complaints/consumer.aspx.

Complaints

This profile includes complaints for Speedconnect's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Speedconnect has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been trying to cancel our internet services with SpeedConnect for account number ***** located at address ********************************************************************* for several months and when calling their number at ************* or emailing ****************************** we get absolutely no response. They continue to send us bills and we need this to stop. The internet service through SpeedConnect has been awful over the past year. Please help ** to cancel our service with them.The invoices come from TPT SpeedConnect, PO Box ******, ************* 80163.The online portal they have on the invoice does not work as well ******************************************! Please help ** to cancel our service with them asap!

    • Initial Complaint

      Date:10/31/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried contacting end of July 2023 to cancel service August 7th 2023 . Couldn't get person on phone, just recording no one available to take call ************ no matter what time or day...same thing. Sent them letter with **** stating to cancel my service, no reply and have continued to **** continues. Have sent letters, emails , tried phone number at least 30 or more times, still being billed. Was told they quit servicing Micigan months ago but continue to bill customers.

    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Speedconnect is my internet provider. I have not had service for at least a week straight. I have called customer service multiple times on multiple days & have tried all 3 options, sales, tech support & billing. Tech states issues with service in my area. In all 3 options the automated voice says no one available & hangs up It does give options for a "portal" that does not recognize my email & won't let me reset & an email which I sent an email to last week & have only received the initial automated response email about "a ticket" being created. I am being billed automatically to a credit card monthly for a service I am not getting by a company I can not reach. Please help. FYI the Web site says you must cancel service via the telephone which is what makes the customer service ph # not having a msg or hold option that much more distressing to me.

    • Initial Complaint

      Date:10/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday, 10/20/23 I had rain gutters installed on my house. An installer accidentally ran a s**** through my internet cable. I called this company to arrange for repair but their answering system said all support techs were busy and told me to access their website or send an email. The website offers no option to request service. Only the "Pay My Bill" page. I arranged to have another ISP come install internet service. Then I sent an email to this company explaining the situation while there was still time for them to repair the cable and I could cancel the new install. As of this date, 10/27/23, I still have not been able to contact them and have not received a response to my email. I have always paid my bill a day or two early and never missed a payment. A payment will be due on the 10th and I don't want to pay it. But I don't want to damage my credit as I have worked hard to establish a stellar rating.

    • Initial Complaint

      Date:10/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to cancel my service at elmwood road in ********* from speedconnect and cannot get thru,Have been trying for 3 weeks and have filled out support tickets and now have a bill for service

    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      can't get ahold of my current internet provider, speed connect. I want to cancel service and their policy states can only be done by phone. Doesn't matter if i press option for sales, billing, or tech support, message say no agent available. I am considering not paying next bill, but i don't want to incur late fees or have my credit be affected.

    • Initial Complaint

      Date:10/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to contact this vendor by phone since 10/4/2023. I want to cancel my service and their policy is it must be done by phone. I have tried the following ********* ******** ************* ************* *************** They offer 3 options to be transferred to: Sales, Technical Support, and Billing. NO ONE EVER ANSWERS THE PHONE!!! No message options. I want this service disconnected and since the provider does not allow this option on the website I will continue to be charged monthly because of the cancellation by phone ONLY policy. I have tried sending emails and have not received any response.

    • Initial Complaint

      Date:10/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to help my mother in law *******************************, disconnect her speedconnect account. The only phone number I can find ************, hangs up after telling us that operators are not available. The only way they allow you to disconnect is by phone. ******* is moving and there are no tv sets left at her home. It is very dishonest that we must contact them by phone but they do not pick up the phone. We have been trying to disconnect 4 days now.........

      Customer Answer

      Date: 10/20/2023

      My husband has been trying to contact this company as well.  He found a support email on ******** and received the following response.  If you have an email address you would like me to forward the original response email to, please let me know.  Please note that is directs us to the same phone number that tells us no representatives are available and hangs up on us.  Not one of the 3 of us have been able to reach anyone by phone to this day.  My mother in law is still being charged for a nonexistent service with no way to cancel

       

      "Re: Working Phone Number [12217]
      To Whom It May *************** style="outline: none !important;">This message is to inform you that we have opened a ticket in our customer management system to address your issue.
      If you need to communicate with us further regarding this issue, please reply specifically to this email as it will allow us to better manage the information flow and effectively troubleshoot your issue. Tickets are tracked by email thread, so sending a new email, even with the same subject, will generate a new ticket.

      Our Technical Support team responds to all emails in the order they are received. For faster assistance, we recommend you call us at **************. Submitting multiple tickets or replies via email will not speed up response time.
      Our *********** is open Monday - Friday, 9AM - 7:30PM Eastern Time.

      Regards,
      TPT SpeedConnect Support
      *THIS IS AN AUTOMATED RESPONSE*

      Customer Answer

      Date: 10/27/2023

      Is there nothing we can do to resolve this issue?  Still no way to contact anyone to disconnect the service ******* is still being charged for.  We try the number often but have had zero success.  Any suggestions??  I have never seen anything like this and feel helpless to help her.

    • Initial Complaint

      Date:10/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel Speedconnects internet service but cant reach them. Their web page says cancellation must be made by phone but every time I call office is closed.

    • Initial Complaint

      Date:10/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried to cancel speedconnect but they are unreachable via phone and email I have read other complaints with the same complaints I just want to cancel and not be billed in the future.

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