Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Meijer, Inc. has 321 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Meijer, Inc.

  2929 Walker Ave NW Grand Rapids, MI 49544-6402

  
• 

  Meijer, Inc.

  1611 Hilliard-Rome Rd. Hilliard, OH 43026

• 

  Meijer Express

  130 S Gary Ave Bloomingdale, IL 60108-2243

• 

  Meijer, Inc.

  3822 Colonel Glenn Hwy Fairborn, OH 45324

• 

  Meijer

  3610 Bremen Hwy Mishawaka, IN 46544-6500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Products were damaged

  

  Business Response

  Date: 07/10/2023

  On 7/5/23, an email was sent to the Customer asking for more information concerning the issue. Waiting on a response from the Customer.

• Initial Complaint

  Date:06/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21 we went in to ************** *************** ******* meijer location. We paid $226 worth of groceries. It said our card declined but we ran in through credit and it was fine. We realized they took the amount out twice. When we called the store they said to come to customer service, we did that the manager was very rude and said there is nothing she can do we have to call a different phone number. When we did the the lady said it was the store job to give us our money back. Needless to say we are still out of money and we have bills coming up. No one we help and all we are doing is getting the run around from the store and customer service number.

  

  Business Response

  Date: 07/05/2023

  As of today, 7/5/23, we reached out to the Customer to further gather details concerning the double charge issue. This situation was resolved and we issue a $30.00 courtesy coupon for the store experience.

  Customer Answer

  Date: 07/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** on wednesday i went to Meijers and spent 2 hrs selecting items. Got to the register and the cashier rang ****** up. I put in my debit card and she said it did not work. So i tryed it again..still did not work. At that time i pulled out my charge card..then that didn.t work due to Meijers system. So we were drugged to the service desk (im 78 yrs old and my legs are aching) after all this we were instructed to try the first debit card..still was told..not working. So i tryed our other debit card (same bank& account) and it finally took. On our way home my husband checked the bank to see if we were charged more than once. Well....yes it was charged 3 times for the same order. The manager was rude. Would not refund us. Said corperate office has to resolve it.i will take a few days! Im upset!!

  

  Business Response

  Date: 07/11/2023

  On 7/10/23, a voicemail was left for the Customer to provide more information so we can further assist with this issue.

• Initial Complaint

  Date:06/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer was messing up my scripts and refuse to call the insurance company because ***** was going to authorize the claim and ***** refuse and said the systems 14 days but Cigna system said I could fill it on the 13th instead of the 20 and I am allowed to have 2 libre 3 sensors ever *********************************************************************************** 72 hours and it's been 90 hours and I call to follow up and ******* was rude and said I have to give them a other 72 hours and to call back. Only thing I got was a email from their front line manager who has no control of the pharmacy.If I waited I would have gone 24 hours without monitoring my blood sugar because Meijer wanted to wait till the last day ithe sensors expire because they don't keep anything in stock and I would 24 hours without monitoring

  

  Business Response

  Date: 06/20/2023

  Thank you for reaching out. We have sent your concern to the Pharmacy area for further review.

   

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20200669
  
  I am rejecting this response because

  : Because they have not reached out

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 07/25/2023

  As of 7/24/23, the Pharmacy Area was reaching out to this Customer for further information concerning this issue.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20200669
  
  I am rejecting this response because:
  The pharmacy manager has been very unprofessional in calling my doctor and slander me by saying I have threatened her and all other pharmacy in the area. Inhave statements.from all pharmacy in stating that they have never talk to ***** and that I need to get a lawyer because she has no release in talk to my doctor  because the relationship was terminated  also I have statements from the safety manager from my job in which he heard her threatened me in stating she won't let.me get my prescription filled. *******  legal team investigate and found that ***** was told ******* pharmacy they are not aloud to fill my scripts and they have the recording of the call. Also Amazon pharmacy has documentation that she tried to get them transferred back. Meijer refuses to stop their manager from doing this and is not being investigating for harassment and stalking . 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled an insulin prescription with Meijer Pharmacy on 2/26/23, but the pharmacist refused to accept my GoodRx coupon. I didn't know what to do about it at the time and I needed insulin, so I just paid the price they asked for. I've since learned that the pharmacies are contractually obligated to honor the prices on GoodRx. I've attached the current GoodRx coupon for my prescription, although I believe the price when I made the purchase was closer to $85. Initially the pharmacist tried to charge me over $300 for the prescription, but I did manage to get the price down to $273.47. I've also attached the screenshot of this purchase price from the website, but it won't let me pull up the pdf of the receipt. I can provide more information about the prescription on request if they need to confirm the purchase in their system. I would like a refund of the amount that was overcharged, as well as an apology for overcharging patients for lifesaving drugs.

  

  Business Response

  Date: 06/20/2023

  Thank you for reaching out. We want to ensure your concern receives the proper attention. The Pharmacy area will be taking a further look into your concern.

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20187640
  
  I am rejecting this response because:

  The response says they're looking into it, but so far I have not received any contact from the company or any type of resolution.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Meijer.com for a grocery delivery, I never received my order. I spent over a phone back and forth trying to get a refund on order #********* and then told it was under investigation because the picture they had was the same as the picture from a previous order. 1. All of the apartment building around be have different outside numbers but the inside is set up the same from apartments 1 through 8. I tried to explain this and they argued with me and did not give me a refund. They were rude, kept me on hold after getting transferred three times to the wrong people to get no answer. I cannot even reorder the groceries because everything I had on my EBT card was mainly used for these groceries, so now my kids and I have to struggle to make meals because we have no groceries. They made me feel horrible and like I was a liar and had no empathy for my situation. I am sitting here crying because I do not know how to feed my kids now. I use deliver because right now I cannot medically drive.

  

  Business Response

  Date: 06/14/2023

  On 6/14/23, a full refund back to the card use for payment to order 883311026 for $114.85 has been applied. An email was sent to the Customer to inform of this change. 

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/21/23 at Store 147 Purchased Amazon kids fire 7 for $109.99 Upon arriving home and unpackaging the device, I found it was unresponsive to touch. The device powered on and that was the extent of usage prior to repacking and placing the item back in my car.5/22/23 I returned with the receipt and the device, explained the screen was unresponsive and I wanted to return the item. The store manager, took the device out of the package, inspected it, verified the screen was unresponsive and then stated they could not return it per store policy. I stated that was an amazon tablet that comes with a 2 year worry free guarantee. Amazon guarantees the product and if you're not 100% satisfied you can exchange or return the item for a full refund during the first 2 years. He said he didn't believe me and I responded with you'll learn something today. He was immediately offended by my response. At my request, he phoned the district supervisor, ********?* While in front of me and on the phone he mocked our conversation to ******** and eventually asked her if this was going to be a one time approval for quality service to a customer or was this the policy, reiterating my comment that "he would learn something". Shortly thereafter he ended their call and advised he would not return/refund the item due to it being opened but they would exchange it. I have limited space but total lack of professionalism this day from both managers. ******** advised more product would be in on 5/28/23.For the next 2 wks I called daily, stopped in weekly and the item has been out of stock. 6-6-23 Phoned store, MGR. ***** (******** out of town), item still out of stock. Advised he would put in a (2nd request) for market director **** to contact me. Initial request w/******** on 5/22/23. Meijer is an authorized reseller of the amazon kids tablet, they should honor the warranty. I no longer trust Meijer or this items availability in their stores. Their professional conduct was a disappointment.

  

  Business Response

  Date: 06/14/2023

  On 6/12/23, the Store Director was able to be in contact with the Customer and offered to exchange the tablet. 

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/6/2023 Ordered online with the app for pickup. When I arrive to pickup the order I am told my credit card was declined clearly a them issue since the app was also broken and I used the card earlier and again after this visit and the authorization from them is still sitting on the card as I type this. So a girl comes to the car asks if I have a different card. I give her a different card. At no time was I informed that this order would be changed from an online order to a in store order and that the only way to rectify any issues would be to got to the store to the service desk. Had I been informed of this I would have cancelled the order. So she takes my card comes back with my thing and gives me a receipt which was charged in two orders because of a mistake. She assures me I was not over charged or charged twice so I went home wihtout really examining it as I had ice cream melting from the other store which I used the same card they said was declined at. because I had been waiting 30+ mins for them to resolve their issues. I get home check the receipt I see I was charged for items I cancelled as they were unacceptable substitutions and over charged for other items. They will not solve this issue for me over the phone say I have to come to the store. The reason I order online is that I can hardly walk I cannot come into the store. I want a refund for the items I did not receive and for the overcharge or I will dispute the charges. The amount owed to me is ***** That is the overcharged and the charge for items not received plus sales tax. I want that amount refunded to me. They can refund it or my CC company will. I am not paying for things I did not receive.

  

  Business Response

  Date: 06/13/2023

  On 6/12/23, Customer was contacted and offered a courtesy coupon of $30.50 in place of a refund which the Customer accepted. 

  Customer Answer

  Date: 06/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/5/23 at approximately 13:49:23, I purchased four $20 Battlenet Blizzard gift cards. I didnt realize at the time, but I had been wrongfully charged sales tax on these gift cards. I realized after redeeming them on Battlenet and tried to make a purchase, only to be taxed again that something was awry. I called Meijer **************** at 3:31 and told them that I needed to talk to the manager, I explained to them that I had been charged tax on a gift card, but that they should not have been taxed. They refused to connect me to any manager, stating that I would have to try to sort it out with the girl in charge of the gift cards. I spent approximately 14 minutes on the line, hearing the call being bounced around their call center. Finally someone answered, she stated that she wasnt even from that store, and that she was in charge of internet sales. I explained to her what had happened, and she asked me to wait and then hung up on me. I didn't know at the time of purchase that there are federal laws preventing businesses from charging tax on gift card purchases.

  

  Business Response

  Date: 06/14/2023

  Customer came in this week to the store and was provided a refund for the tax that was charged. 

  Customer Answer

  Date: 06/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Meijer has been over charging me I've had tried to reach out to them since Oct 15th 2022.I went on there website and used there form to contact them several times,but of course they won't send me a copy of it and lie and was ignoring me or claim they never gotten any emails from me.So I started calling and emailing them and they blow me off.They stole government EBT money in the amount of $2,126.00.EBT said that it's government money and illegal to steal and refuse to refund state money.it does not matter when it was stolen.ir reported I've have tried to get my refund ,but they intentional ignore ** customers(see ******** of hundreds of fraudulent charges by meijer) .then claim.oh you should of contacted ** sooner.I have .so I expect the $2,126.00 to be refunded back to my EBT card effective immediately.