Complaints
This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 353 total complaints in the last 3 years.
- 113 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Meijer didn't refund me an item I returned there yesterday which was the It flrl jgger #***********, $10.80. I am very disappointed they didn't refund me for the jogger pants. I also wasn't able to return 17 cans because customer service didn't answer my phone call. I would like an $11.45 refund for the returned jogging pants.
Business Response
Date: 03/20/2023
On 3/10/23, the Store Director was going to be looking into the situation further and then going to be reaching out to the Customer to resolve the issue.Customer Answer
Date: 03/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:03/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
03-08/2023 Today I walked into meijer in ********* ** looking for some fish, i seen SO MANY dead and dying fish and as a fish rescuer, i offered to buy one half of the price as the quality of life these fish have are zero. I watched several lay at the bottom of the tank still breathing. I called the director and she told me they dont sell sick fish to people. When its a known fact all fish from meijer, petsmart, any other big chain, is from mass breeders. Which means any illness or deformity can come from these fish. I should not have to pay full price for sick fish as no one should. If someone is able to take on the care of a fish dying they should sell it half price also they shouldnt have dead fish at the bottoms of their tanks because what makes you think it would make us purchase them? I see bettas dying here, all sorts of tanked fish, everything. Its neglectful, and all around money greed. Im not stupid Ive been fish keeping for over 10 years.Business Response
Date: 03/13/2023
On 3/8/23, ******** called and was able to speak with the Store Director. Customer was able to express what was going on to the Store Director. The Store Director explained to the Customer could not sell the fish at half price. This is something that just can not be done.Initial Complaint
Date:03/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an online order for delivery on 3/5/23 for 4 containers of ice cream. Placed order at 8:45.At 9:45 my debit card was charged for ***** and wwbsite said order had been delivered.As of 10:42 Ive not received an order. Called Shipt 2+ times only to be put on hold forever. So I want a refund for the amount I was charged for the items I never received, PLUS a $15.00 gift card for my trouble. This happens often with Meijer online delivery orders and Im very tired of it. *** spent hours and hours calling and so forth, and I feel I should be compensated for inconvenience and all the long times Ive been on the phone about this.Business Response
Date: 03/14/2023
On 3/7/23, we verified for delivery order ********* showed a charge for $19.11. We did process a refund and informed the Customer by phone. We apologized and issued a $15.00 mperks coupon for the experience.Initial Complaint
Date:03/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on feb 28 2023. The order never arrived. I called on 2/28/2023 and was told I would be receiving a refund. I received nothing i also filled out on the website that the order never arrived and have received 0 response. Your customer service is clearly lacking, and it is so disappointing because I shop and Meijer several times weekly. I need a refund or a redelivery of the order number *********. Also order number ********* I am missing items MIO mango, ********************************************************************* and nothing we will ever eat. I tried to return these to the store and was told I could not return them. Thank you.Business Response
Date: 03/14/2023
On 3/9/23, we sent an email to the Customer apologizing for the recent experience with delivery. We were able to verify on order #********* all funds were refunded in full on 03/03/2023. On order #*********, a refund was completed for $18.43 back to the card used for payment on 03/07/2023 for the missing items on this order and to allow 3-5 business days for the refunds to fully process. As of today, 3/14/23, no response from the Customer.Initial Complaint
Date:03/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i bought a element tv from meijer's and when i tried to program it it would not work i called the element company they tried things too and said it was defective . i called meijers and told them that the tv was defective i also told them it was a gift to me. i did not have a reciept to return it cause it was a gift and they would not exchange it for me they were rude and hung up on me.Business Response
Date: 03/14/2023
On 3/8/23, we called the Customer to obtain the store location of who gave him the ** for a gift so we may forward their concern to the store for his BBB complaint. Advised him to call us at ************** and provide this case number and let us know the store location so we may forward it to the Store Director. As of today, no response.Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reference complaint #********. You said Amazon isn't responsible because the Amazon gift card was bought at Meijer department store. So I assume Meijer is responsible for returning my $150 since I bought the gift card at Meijer.Business Response
Date: 03/13/2023
On 3/8/23, we trying reaching out to the Customer by phone to obtain gift card information. As of today, 3/13/23, no response back from the Customer. We will try reaching the Customer by email.Customer Answer
Date: 03/14/2023
Complaint: 19516170
I am rejecting this response because: They did NOT call and leave a message. I did reply to the email they sent on 3/13 and gave them the gift card and receipt information.
Sincerely,
*****************************Business Response
Date: 03/20/2023
We have received the requested information and researching so this can be corrected. Once things have been resolved, we will reach out to the Customer.Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Online website has different price than instore. Store is refusing to fill order to price ordered online. All I want is store to complete order. No refunds.Business Response
Date: 03/01/2023
On 2/28/23, Customer called into ************* and explained what happened. Upon further research, the Peeps Easter Soft Bunny 8" 4 assortment were individually sold separately. The Customer was issued $50.50 in courtesy coupons for the misunderstanding and inconvenience that this has caused.Customer Answer
Date: 03/08/2023
Complaint: 19513224
I am rejecting this response because:It was explained to Meijer that there was no option to select the bunny individually and the description clearly states 4 assorted colors for the single price. It is not the customers fault for a website error. I did not accept the $50 credit and still wish the company to complete the order.
Sincerely,
*************************Initial Complaint
Date:02/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the second time recently Meijer has used the old bait and switch pricing via their app. The first time around, I had to call/ email repeatedly to get them to figure out the issue (a coupon for free delivery wasn't applied) and issue a refund. The next time I went to place an online order, the same thing happened again. I have done the online order because coupons being offered are ONLY available for online orders. You place the order, they quote one price, and then once the order is delivered they change the total without any ability to explain why. They refuse to tell me why the amount changed, but just said that it can happen. These are simple orders, where I know there were no substitutions or price differences. I have ordered larger orders from them where there'd be no way for me to know if they were engaging in bait and switch pricing, but I'd imagine this is a large scale issue here since it's happened to me 2x in a row. I won't be using their online delivery service any more as they not only steal additional money after the issue is received but they then fight you tooth and nail for any explanation or to correct the charges. I'll give them a bit to respond, but have documented the price I was quoted and will be disputing the charge with my credit card if I don't hear back soon. Since they can't explain to me why the price changed, I don't see them being able to explain it to my CC company. Order # *********, I want a refund for the price difference and an explanation of why this won't happen again. This is a violation of anti-trust laws, no matter what you put in the fine print.Business Response
Date: 02/28/2023
On 2/22/23, we sent an email out to the Customer apologizing for the experience that happened. Further review was completed and a refund was issued for $67.31. We also explained a further breakdown of the estimated total appeared. As of today, 2/28/23, no response from the Customer.Initial Complaint
Date:02/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a pickup grocery order to be picked up on Feb. 6, 2023. When I arrived the employee told me his handheld device was not working and that I would have to come inside to pay at customer service. I went in to pay at the customer service desk and was assured my online order would be cancelled and I would not be charged. The next morning I saw two charges on my bank account, one for the online order and one for the inside point of sale order. I called Meijer that morning and was told to send a screenshot of the double charge to their customer care email. I did this. I hear nothing back, so the following afternoon I called them and asked for an update. I was told the refund had been processed and I would receive it within 3-5 days. 6 days later I still had not received the refund, so I called Meijer's customer care again. I was told they didn't understand why I had not received the refund and they would check into it and a supervisor would be reaching out to me. I never heard anything back from them. I called again a couple of days later and was told another refund had been processed, and was given a new date. I waited the 3-5 days and still did not receive the refund. It has now been two weeks since this occurred, and I just spoke with another representative who told me a new issue date, the `18th, and that it would be another 3-5 days before I receive this refund. I asked to speak with a supervisor and was told the supervisor would not speak with me. I just want my money refunded and to move on from this. I have spent countless hours on the phone trying to get this resolved and am so upset that Meijer seems so nonchalant about having my money.Business Response
Date: 03/01/2023
This Customer was charged another charge for $69.73. We were able to refund this Customer in the store location on. We also issued the Customer $70 in courtesy coupons due to the inconvenience this has caused.Initial Complaint
Date:02/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The following products are being charged a bottle deposit (10 cents), but their machines don't accept the bottle returns Stewarts Orange Cream Soda (glass)Coke with Coffee (Mocha) (can)I lost about a dollar. The same is true at Krogers and other places.Business Response
Date: 03/01/2023
On 2/20/23, the Store Director was very thankful this was brought to their attention and escalated this bottle return situation to leadership.
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