Complaints

This profile includes complaints for Meijer, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meijer, Inc. has 321 locations, listed below.

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• 

  Meijer, Inc.

  2929 Walker Ave NW Grand Rapids, MI 49544-6402

  
• 

  Meijer, Inc.

  1611 Hilliard-Rome Rd. Hilliard, OH 43026

• 

  Meijer

  1355 N. Lexington Springmill Rd. Mansfield, OH 44906

• 

  Meijer Incorporated

  9905 Dixie Hwy Louisville, KY 40272-3943

• 

  Meijer, Inc.

  3822 Colonel Glenn Hwy Fairborn, OH 45324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Meijer store located in **********, ******** has an employee working for their store who has been warned multiple times against sexual harassment against other people. The employees name is ***********************. Although these complaints have been brought up by not only store employees but also outside sources, Meijer continues to employee this person. ***** has harassed another girl to the point of tears. He has also bullied others and had confronted my husband and pointed to another girl and said "I bet you want to f&$k her, don't you dude? Why don't you just go do it?" This was after my husband repeatedly telling ***** that he is married and would never do that to his wife. The managers at the ********** Meijer could careless who confronts them about these matters. They apparently do not care about the harassment from their employee's. Something needs to change before they lose valuable business.

  

  Business Response

  Date: 02/20/2023

  On 2/14/23, the Store Director tried reaching out to the Customer by phone and also sent an email to resolve the issue. As of today, 2/20/23, no response from the Customer.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Without notice or explanation, Meijer abruptly changed its customer service policy and refused to provide me with a credit for spoiled grocery items, and also refused to allow me to even speak to a supervisor.I have been using Meijer curbside pick-up since March 2020, as I am 68 and high-risk for Covid due to cardiac issues. I've placed 65+ online orders and spent thousands of dollars on Meijer groceries. A few times I've received damaged or rotten groceries, and been very satisfied with the customer service--I've called the ********************** customer service line, sent photos when requested, and been given online coupons in the amount equal to the cost of the bad items. Yesterday, after I picked up my order and was nearly home, I received a call from the store that they'd forgotten to load one of my bags. I had to drive back to the store a second time (which has happened a few times before). When I unloaded the 33 grocery items, I discovered nearly all the shallots were rotten (completely soft) and that 4 eggs were cracked. I called the customer service line, and after being on hold for quite a while, was told my only recourse was to return the items to the store. I explained I do not go into stores due to Covid risk, and also that I'd already driven to the store twice. I asked what the problem was, why was there a change in customer service policy, and if I could speak to a supervisor. I was told there was no problem but that I had to take the items back to the store, and she refused to transfer me to a supervisor, or any other representative. She refused to explain why there was such an abrupt change in their customer service policy. I was left uncompensated for the rotten and damaged grocery items. This is absurdly poor customer service--refusing to provide something like a $6 credit on a $112 order to someone who has spent thousands on Meijer groceries over the past 3 years, and attempting to coerce them to risk their health.

  

  Business Response

  Date: 02/16/2023

  On 2/6/23, we apologized and were able to assist the Customer by phone and issue $15.50 courtesy coupon for the issue.

  Customer Answer

  Date: 02/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every Meijer brand milk product I buy spoils prior to the date of expiration printed on the carton. I am not the only one that is complaining about this. I see many many complaints of this on social media. I don't know if they don't know how to keep milk cold in their coolers because they set it to warm or what but I sure hope you figure it out.

  

  Business Response

  Date: 02/09/2023

  Per Customer, the Customer did speak with the Store Director a few days ago. The store was aware of the product quality issue. Advised the Customer we will document his concern and thanked him for taking the call.

• Initial Complaint

  Date:01/24/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ********* Never delivered. Shipt shopper notified immediately. No response. Meijer has satisfaction guarantee policy. Picture sent by shopper showing delivery on wrong porch. Now says they are reviewing to see if I get a refund. Furthermore, this order contained life sustaining products.

  

  Business Response

  Date: 02/07/2023

  On 1/26/23,a refund for this order was processed on 01/23/2023.The amount was $46.16. The Customer should have received the refund.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the meijer app for delivery and the estimated total was $15.77. Once the order arrived I was charged $28. I called to find out what caused the difference and customer service could not answer or offer a solution. This is bait and switch pricing, I was charged nearly doubled what I ordered. I'd like a refund of the difference. I wouldn't have ordered the items at $28, especially after having to tip for delivery.

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the Meijers app on 1/6/2023. The order was subsequently cancelled, but a pending charge remains on my credit card. I have called Meijers multiple times, always being told charge should drop by end of the day, it never did. Finally, I called on 1/11/2023 and spoke with a supervisor who said that they couldnt do anything about it. The change remains pending.

  

  Business Response

  Date: 01/18/2023

  On 1/16/23, we called and left a voicemail for the Customer. We were trying to verify if there was still a pending charge of $4.95 from the Order *********. We will send an email. As of today, we have not heard anything from the Customer.

  Customer Answer

  Date: 01/18/2023

   
  Complaint: 18722496
  
  Meijers,

   

  The $4.95 pending charge has finally been removed from my credit card. 
  

  To be clear, this complaint was never about four dollars and ninety five cents, it was about all of the time I had to spend getting this erroneous charge removed from my card. I still dont understand why this wasnt done immediately and why I had to make multiple follow up calls with Meijers.

   

  Though the charge has finally been dropped, my time has still been wasted in resolving this issues. I would like a credit added to my Meijers account for the wasted time.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be removed from meijer mailing list. Any and all future mailings. I have a 30 year mortgage not going anywhere for a long time. I do not shop at meijer and I never will. Or I would have already done so by my age now. Just an FYI. So please do not contact me anymore, or it would just be considered harassment. Simply remove my address. Thanks in advance

  

  Business Response

  Date: 01/10/2023

  This Customer has requested that the Business not reach out. The Business has removed this Customer from the mailing list.

  Customer Answer

  Date: 01/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a BBB complaint against Shipt regarding a delivery that I received no communication throughout that resulted in multiple out of stock products, costing me $6.95 in delivery fees where I had originally been quoted roughly $75 for $132 worth of products with free delivery that was nullified due to out of stock items and no communication. I ended up paying $80. ***** agreed to a refund but to contact Meijer. Meijer responded by telling me I received a coupon for a service I will never use again and I am not entitled to any sort of refund. They recommended I switch to "no substitutions" to prevent further issues even though they originally refused to help me because that was what I had selected on that day.. Shipt's shopper cost me money, Shipt passed the buck, and the Meijer customer service supervisor refused to refund me the requested amount. I even asked if they would at least refund the delivery charge and they were very **** and dismissive. Absolutely horrendous customer service on **********************'s part. I honestly can't tell if it's Meijer or Shipt I should be upset with at this point. My Shipt BBB complaint number is ********. Attached is *****'s response from the complaint. The amount requested was calculated by adding up out of stock product prices, as I paid for significantly less product for a higher price because of the shopper's complete lack of communication. As I stated in my Shipt complaint, not wanting random substitutions put into my cart is not an excuse for silence on the shopper's end, and at the very least I should receive my originally requested amount in the Shipt complaint. If I didn't have COVID when I placed this order, it would have been immediately returned to the store as the supervisor suggested this morning. I was unfortunately not able to do this.. because I had COVID!

  

  Business Response

  Date: 12/28/2022

  On 12/27/22, we tried contacting the Customer by phone and left a voice message. We sent the Customer an email apologizing and thanked the Customer for the feedback. We did issue a refund for the delivery fee of $6.95 and explained the refund could take 3-5 business days. As of today, no response from the Customer.

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/22 I made a return to the Meijer store and explained to the associate that I've received a replacement credit card since the initial purchase because I lost the original card, but that **************** told me I can still do returns to that card information because their system will recognize it. The associate did not even try or offer me to have it credited back to my old card info (they don't require a swipe, it automatically goes back to the credit card when they scan the barcode on the receipt). She called her manager and the manager told her I could only receive store credit so I reluctantly agreed but I called AMEX to confirm that I could do a return although I have a replacement card and was told yes it should have been fine., just like it has been at other stores I've recently had to do returns at with this same situation. I was told by another associate that the girl who did the return could have credited my credit card but just didn't feel like it. So when the manager finally arrived after having to have someone try to contact her again, she said now that they've given me store credit there's nothing that can be done even AFTER I told her the situation in detail. I tried calling Meijer customer service and the individual working from home didn't have a corporate number to give and said I could only handle the matter with the store manager *****, who I had already explained that she said nothing could be done. This is absurd to say the least. They treated this like it was an abnormal situation that couldnt be handled at all when in actuality it could have. I would like the refund I QUALIFY FOR instead of the store credit wringfully given to me.

  

  Business Response

  Date: 12/27/2022

  On 12/26/22, the Store Director contacted the Customer to go into the store to resolve the issue.

  Customer Answer

  Date: 01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They were able to just refund me cash instead. I hope going forward the employees at customer service  will actually listen to the customers when they are trying to explain things. I am glad it was able to be resolved.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 Brita water filters, on shelf was $17 dollars and some change, register rang them up at $20.99!!! Almost $4 dollars difference each!!!!!!!!!! They are scamming customers!!!!!!!

  

  Business Response

  Date: 12/27/2022

  On 12/22/22, the Store Director tried reaching out to the Customer by phone, but had to leave a voicemail. The Store Director is waiting to hear back from the Customer, to try and resolve the issue. Customer has not responded back as of today.