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Business Profile

Jewelry Manufacturers

Jostens Inc

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Jostens Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jostens Inc has 39 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 106 Customer Reviews

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    Review Details

    • Joshua P

      Date: 04/01/2024

      0/5 stars. Ordered a diploma frame 4 months ago. This company sent me the wrong frame. When I asked for a replacement, it has been months. They keep saying they are escalating the issue and to keep waiting for a tracking number. I have been told itd arrive March 5th, March 25th, March 28th, and now April 8th. They keep saying it sjipped but they have no tracking number. My *** app shows no package in route to me. This company is a scam and they have horrible business practices. They lie and cheat.

    • Amy P

      Date: 02/27/2024

      Ordered a ring 1 month ago made 2 payments as well as a 400 dollar graduate pkg for my child who is now jot going to graduate. Called to cancel something they haven't even made and I owe them more money and receive no products? This is the WORST company ever. And have the market cornered.

    • Barbara C

      Date: 02/16/2024

      I purchased a class ring from Jostens with a Lifetime Warranty, resizing is specifically stated as part of the warranty. I recently sent it back for resizing. They could not resize my ring because they say the process by which mine was made is no longer available. The new design is very unattractive so I declined to have my ring resized (remade) in the new style. I noticed their warranty is now listed as limited even though mine was unlimited (supposedly). I was very disappointed in the company, apparently the changes in the process are cheaper on their end.

    • Jenifer J

      Date: 01/04/2024

      Charged my account fraudulently again after the item was already paid in full and asked for a screenshot of my personal bank account records to prove it. Refused to refund my account and forced me to contact my bank to deal with the matter. I would give zero stars but I am forced to rate them. Do not give them your debit card.

    • Rhonda C

      Date: 12/07/2023

      I would like to warn others about deceptitve practices when ordering graduation cap and gown. A cap and gown "unit" includes, cap, gown AND TASSEL at a cost of $33.00. It is never explained on the order form or website that the "cap and gown unit" also comes with the tassel. Therefore, you are lead to believe that you need to also order the tassel separately at the cost of $22.00. You end up with two tassels, almost double the price, and no way to get your money back for one of the tassels when you realize the unit came with a tassel. Our high school only contracts with one graduation company, so we have no other choice but to buy from Jostens. In addition, the ordering system was confusing and difficult and lacks modernization.

    • Benjamin G

      Date: 12/07/2023

      Cancelled an order. Two weeks later the charges come out of my account STILL. Call to find resolution, no record of my order but yet money is still coming out. W9304800 JOSTENS!! I will not rest until I get my money back. Now I have to close a bank account to ensure you never steal from me again. Thanks for putting a damper on our Christmas you crooks.

    • Fu U

      Date: 12/04/2023

      Horrible company. Crappy products, photographers, and customer service. Very rude, unprofessional and very unorganized

    • Riley N

      Date: 11/30/2023

      Horrible company that does not care to fix its own problems

    • Demian L

      Date: 11/16/2023

      very rude and dismissive over the simplest things. They act like we arent trying to give them hundreds of dollars

    • Tracy S

      Date: 11/11/2023

      Ordered graduation invitations and never received. I called and told them to cancel order since graduation was over. They can't do that I was told. Months and months later still have never received! What a racket!!! I wish I could give them less than one star.

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