Complaints
This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,742 total complaints in the last 3 years.
- 808 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband has an *** CD with US Bank. There is not a US Bank near us. We drove to *********, **, a 2 hour trip, on Nov. 13 and entered US Bank location at ******* to withdraw his ***. The rep said he did not know anything about ***'s. He made a phone call and was on the line 30 minutes with never getting anyone to help him. He said we could not receive the *** there and would need to call US Bank. We called and spoke with someone in the *** **** who said we needed to complete and FAX forms back. We never received the e-mail with the forms she promised to send. We called again and got a very helpful person, ***, who was in **********, **. He completed the form for ** and e-mailed the forms to us. My husband signed and we faxed in on Nov. 16. We called the next day to confirm and was told it would take 5 business days and at the latest the funds would be in our USB checking acct. by Thanksgiving Day. We checked this morning and the funds were not transferred. Today, Nov. 24 is the 6th business day. We called yet again and was told this time it might be Monday or Tuesday and it is still in processing and then will go into a "bridge" to be transferred. Each time we call, the story changes. Customers are not allowed to talk to the actual **** that handles this--only to the customer rep who answers the phone so the customer is on hold for long periods while the rep is contacting the **** with the answers. I asked to speak to a manager and was on hold and then told not available but would call. I received a call but when I answered, he hung up. I called the number back and the voice mail is for ***********************. I left a message but have received no return call. We never had this issue with State Farm Bank. Someone from USB needs to contact us and take ownership of this problem and make the transfer. We have been trying for 12 days now to withdraw ***.
Business Response
Date: 11/28/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am deeply concerned about the sharing of my nonpublic information with credit bureaus and the resulting inaccuracies on my credit report. This situation has caused significant financial and emotional distress.Under 15 USC **** Section 602, I have the right to financial privacy, and I expect my information to remain confidential.Furthermore, 15 USC **** Section 604(a)(2) states that a consumer reporting agency cannot furnish account information without my written instructions, which I have not provided.I have identified inaccuracies on my credit report from U S BANK N A, impacting my financial well-being. I request these inaccuracies be corrected promptly.Lastly, please remember 15 USC 1666(b), which prohibits treating payments on a credit card account as late under certain circumstances.For reference, my account details are as follows:Account Number: ****************I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws regarding my information.Failure to address these issues may compel further legal action. I anticipate your prompt response and resolution to these concerns.Thank you for your immediate attention to this matter.Sincerely,*********************Business Response
Date: 11/28/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, and thank you BBB for allowing me to air my grievances against US Bank. I filed a dispute charge with US bank after visiting a restaurant where a tip was added after we left.( I left a cash tip the tip was added by someone after we left- not approved)I did attempt to reach out to this restaurant however was given the run around, and as a last resort filed the dispute charge with US bank. I did the paperwork and before I could send the papers back in the mail, US bank reversed the dispute before receiving the paperwork back. The day before I phoned into US bank and spoke to a banking rep and explained how living where we do, the postal service has been running very late. US bank did not allow me enough time to return the paperwork before closing out my dispute. Allowing me to be scammed money. Even if it was just a few dollars nevertheless US bank allowed me to be scammed. I no longer wish to bank with US bank, I want this complaint to show on US banks bbb profile. Id like to close my charge card as US Bank allows its customers to be ripped off. Thank you *****************************Business Response
Date: 11/28/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 11/29/2023
I am rejecting this response because:
Typical corporate boiler plate response from US Bank. Ill be moving my complaint to the office of the comptroller.I do want to thank the BBB in attempting to resolve this matter.
Kind regards.
*****************************; PN;
Business Response
Date: 12/01/2023
Tell us why here...We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:11/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************!!!Got 2 cards as gifts each worth $500. Website provided was horrendous to register the cards.never loads or shows any info. One lucky day could register cards and used $320 on one card in a store. But unable to use the $180 as it keeps getting declined. The other card with $500 while was registered somehow is now in an inactive status and cannot be used. Provided card copies and ************* to different fax numbers as per the customer sey but never heard anything back. This is. ************ and needs to be in a class action law suit. If I let I knew how to raise one. This company needs to shut down and Kroger should be sued to for selling these cardsBusiness Response
Date: 11/28/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I am a US Bank customer and Ive been a customer for more than six months and Ive been trying to apply for loans through my personal bank, which is US Bank and for some reason when I receive a denial letter, it says the same thing every time which is insufficient funds or overdrafts. For that reason, I have spoke to U.S. Bank customer service relations, loan, consultants, and branch, managers and consumer department and they all guided me from phone to phone department to department person to person for two days straight total people I spoke to was ***************************************************************************************** Everyone was unprofessional and trying to influence me to just let it go and keep banking. They dont know whats going on. *** asked to speak with multiple departments Ive tried to speak with underwriters *** tried to speak with corporate office and its just doesnt work. Im a loyal bank customer , I have two incomes coming in as direct deposit. *** never had an overdraft and *** never had a situation where they were insufficient funds in my account due to any transaction. So, from my understanding, when I submit a loan application through the system, the system automatically puts me in the denial section based off the information that the system has, which is the information on the denial letter, which is also incorrect, because like I said, I spoke with multiple people from multiple departments and levels of supervisors. They all have verified that they dont see no such thing on my account whatsoever and they also dont know why the loan application keeps automatically denying me because they are verifying from the denial letter in my account that the information is miss reading me when I submit an application I think its very unprofessional and I think its a system error that needs to be addressed. I wonder how many people this have happened to I know that I meet all the requirements. I just want a loan!Business Response
Date: 11/24/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 11/27/2023
I am rejecting this response because:
I want to know why I cant be approved when I meet all criteria.Business Response
Date: 12/01/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:11/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought tickets to see a show and when we went to the ************* show we were informed that the ticket vendor we used was not one they recognized. So I paid $477.13 and was unable to see the show and myself and my family was turned away. I notified the bank the next day before it went through and was told I have to let it go through first . I was given the money only to have it taken back on my payday with no warning , to me that is considered stealing. Now here we are a month and a half later and I still have not been reimbursed . I have been lied to and told all I can do is wait and so much has happened because of this theft.Business Response
Date: 11/24/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 12/02/2023
I am rejecting this response because:
I was never informed by any means of contact via mail , phone , email or any other form of contact that they claimed I was notified by. When this money was taken without any notification it left me with no money for anything since I was unaware it was going to happen and my new puppy had become severely sick and we thought he was going to possibly die due to a blockage and basically had to hope and pray he would be OK since I had no money to take him in for treatment. This in my opinion is not a way to do business with customers who's money you have access to and just decide to steal money because you can. I will taking this to the full extent of the law including changing banks and notifying others to the actions of this bank. $475 is a lot of mo ey to me and I feel so wronged by this business who's federally insured , but has access to my money anytime they wish. I am so not satisfied with this outcome since I had to miss work as well as call in to the fraud department and it cost me half a day of work as well as fees that I also had to pay so this is not over. The pain caused to me and my family will never be excused or ok with me. US bank has caused me unforgivable pain that I will never forgive. Ever !!Business Response
Date: 12/06/2023
A response was mailed on 12/5/23. Please allow time for the letter to be delivered by the *****Initial Complaint
Date:11/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a credit card with US Bank that I've kept well up to date. I've never missed a payment. Always pay early, never late. I started with a credit limit of $2000 and I hoped to keep this as my #1 credit card to eventually get that credit limit raised even more so I always made sure this card was 100% to standards. Randomly without warning, they dropped my credit limit to $500 for absolutely no reason and it's absolutely CRUSHED my credit score dropping it almost 75 points. It makes absolutely no sense why they'd lower my limit when I've never missed a payment, always pay early, and have always used the card responsibly. If anything I was expecting a credit limit raise. I'd like to think this would be a mistake and get my credit limit back and even rewarded by a raise since I have used it very responsibly.Business Response
Date: 11/22/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 11/27/2023
I am rejecting this response because:
Emailing me privately is ignoring the situation at hand. I simply want my credit limit back. I've again, never missed a payment, never carry a balance for longer than 30 days and always pay in full. 100% no reason to drop my credit limit. I'm always responsible and pay my dues.
Business Response
Date: 12/01/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:11/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is regarding gift card services. Twice now we have been gifted cards and both times they were instantly flagged for fraud. Upon calling to resolve, the company gives you directions to submit front and back of gift card as well as a copy of photo ID via fax. Once you have submitted thw documents the tell you to give them five buisness days to review and re issue the card which then can take up to 15 buisness days in the mail to get to you. This was false. You have to call back after the 5 days and tell them you want it re issued. The second time I am currently still dealing with. They twice told me my fax was not dark enough and needed to be sent again. Since then I have made sure it was dark and all features can be seen clearly. Upon calling back they said it was not noted yet. To call back in two days then call back in another couple days. Today I spent the morning back and forth only to be told the reason was I did not provide a ID number I was never given to begin with. This company is the worst I have ever dealt with and are still not issuing the gift card. It feels like a scam where they charge the buyer to issue the card and then flag it so they can charge the card holder another fee to re issue the card. All calls have been recorded with them and every time they give me different or new information and tell me to send it again and wait again. I have confirmation of all faxes sent. And they have all calls recorded. I am frustrated to be gifted money I cannot use.Customer Answer
Date: 11/21/2023
It is not a complaint against the bank itself but the gift card services branch of US Bank. My desired outcome is for them to issue the gift card and for a complaint to be on file to warn other people.Business Response
Date: 11/22/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a week late with my card payment. I never received a bill in the mail. When I realized I never received a bill, I went online and paid the past due plus the new amount that was JUST billed. A week after that I receive a letter saying they lowered my available credit. I never received a letter or notirfication when the payment was due and have NEVER been late with a payment in 20 years. This affects my credit score and I do not take that lightly. The bank could have sent a reminder before such a drastic measure. I tried to talk to someone at the bank but was told I had to reapply for more credit so they could do a credit check (again affecting my credit score) when I asked to speak to a manager they said I couldnt when asked for an address to send a letter they said there was non.Business Response
Date: 11/21/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Initial Complaint
Date:11/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a gift card that was hacked and I have been trying to resolve the issue for almost 2 months now. I have sent all necessary correspondence that was requested and a description of the charge that was made to the gift card. I called today 11-20-23, spoke with 5 different people in 5 different departments, all of them said they wish they could help, but it was not their job. The amount of money is $***** charged to card # *******************, this was charged by Amazon transaction # **** **** **** 203 TR5K S7SZ. This charge was not made by me or my girlfriend. I am seeking reimbursement of the aforementioned $ *****. I have an Amazon card that I use only at Amazon, my girlfriend uses her own credit card.Business Response
Date: 11/21/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.Customer Answer
Date: 11/21/2023
I am rejecting this response because: I have not been contacted by this business period. I first contacted them on 9-29-23. I was told by them that I was not the registered owner of the gift card in question. I did not understand how that could be, as I was then and am still in physical possession of the disputed gift card. I was checking the balances on our gift cards. We used said gift card at Outback Steak house on 9-11-23, On 9-16-23 a charge was placed by Amazon for $48.00. I faxed them US bank a photo copy of my state issued drivers license, copies of the front and back of the card that was used for the fraudulent transaction, on 10-10-23. On 10-16-23 I called them at ************, the number on the back of the card. I spoke with ****** and then Bre her supervisor. I had given them 3 ways to contact me. I called on 11-20-23, spoke with ***** was hung up on, then I looked up the fraud ***** spoke with *********, she tried to transferred me to an bank branch, I got ***** (fraud **** again) she gave me another number I got ***** in card holder services and finally ******* in the gift card ****. All of them said that they could not help me. I gave them all the ******************************************************************************* any of their systems. I also gave a few of them the card id number I got when I made the first call, again no luck. Let me reiterate, I initiated the claim on 9-29-23, today's date is 11-21-23. I have been contacted or updated on this matter from them at all. I am very disappointed in the lack of action and communication from them on this subject. I understand that $48.00 is not a lot of money to them, however it is to me. I am on Social Security Disability Income and do not have extra funds laying around. I am very frustrated at this point because no one thinks it is their job to do anything in regards to this matter. How would you feel?Business Response
Date: 12/01/2023
We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.
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