Complaints

This profile includes complaints for US Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  US Bank

  Minneapolis, MN 55402-7000

  
• 

  U S Bank

  830 N Court St Medina, OH 44256-1719

• 

  U S Bank

  222 E Smokerise Dr Wadsworth, OH 44281-8277

• 

  U S Bank

  2226 State Rd Cuyahoga Falls, OH 44223-1430

• 

  U S Bank

  600 South Ave Tallmadge, OH 44278-2828

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank Account - ************ - ******** *********** Inc.Started in May I have requested access to the bank account many many times. I still do not have online access.I have been told I am not on the account before, even though I am the person who runs and who started the business. I have signed documents to confirm this after the fact to get the account fixed. Waited months to have it fixed. I have spent tons of hours trying to get access to my account. US Bank can not give me basic account ************************* to my own account. I have talked to managers in the call center and people in branches. ********************* from ************, ** said it would be fixed but it wasn't/ Their manager left me a message saying in 48 hours it would be fixed, but it still isn't. US bank shouldn't be able to stop me from accessing my own money.

  

  Business Response

  Date: 11/21/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/24/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

   

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two **** gift cards purchased at Kroger store in *************. There was $100.00 cash placed on each card. That is a total of $200.00. **** Card # ******************* purchased 10-2023 balance on card is $37.68) Card # ******************* purchased 11-2023 balance on card is $100.00 We tried to use both cards at various locations. The above, first card, let me charge several food products, then it froze up. The second, above card, immediately froze up and would not let us purchase any items.After many many calls to **** USA Inc. *************), Kroger customer service *************)and several attempts to resolve this issue online, we gave up. Both cards were locked by someone.

  

  Business Response

  Date: 11/21/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location **************************************************************************. ***** I signed up a month a ago at the bank for overdraft protection and there would be a fee. So, I signed up for it. So, I overdraft a couple of times and they were covered. I get paid and my check is direct deposited. I went to the *** and it showed that I did not have any money. I came home and I called them and I spoke to a lady and she said there has to be charges but I pay a fee every month for this protection. I was placed on hold and then I hung up. I pay $2.00 every month for this protection. I want my money money back because I pay over draft protection.

  

  Business Response

  Date: 11/20/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express grave concern about the sharing of my nonpublic information with the three credit bureaus by U S BANK. This action has resulted in grossly inaccurate information on my credit report, causing significant financial and emotional distress.Under 15 USC **** Section 602, I have an unequivocal right to privacy regarding my financial information. Moreover, 15 USC **** Section 604 A Section 2 explicitly prohibits a consumer reporting agency from furnishing an account without my written instructions.Additionally, according to 15 USC **** B, a creditor cannot treat any payment on a credit card account as late for any purpose. Account number ************ highlights the gravity of this situation.I urgently request a thorough investigation into these matters and immediate corrective actions. Your prompt attention to this issue is crucial to rectify the inaccuracies and alleviate the distress caused.

  

  Business Response

  Date: 11/17/2023

  Tell us why here...We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son purchased a $100.00 gift card, from Krogers Market Place, *****************************************************************, for me to use on a trip. Attempts to use the card failed and I called the company, US ************************ They advised the card had a $100.00 balance and to wait an hour and try the card again. I waited, tried the card again and I still was not able to use the card. I gave the card back to my son to take back to ****** to get a refund and they would not refund his money. I then went to ******* **************** and attempted to exchange the card for another possibly functioning gift card. At Krogers, my card would not work. The customer service worker, *****************************, contacted the company, verified the card had $100.00 on it. ******* followed the instruction given by the Bank helpline number and the card still would not work. The helpline was useless as I had called them twice prior to this and none of their suggestions worked for the card use. I then asked ******* if I could get a refund from ****** as that is where I bought the card and she said she was unable to refund my money for the purchase even though I had all the purchase and supporting documentation. The value card balance inquiry was done on 11/11/23 and the card is noted to have $100.00 dollars on it. The card was purchased on 10/03/23.The helpline phone number for the card is **************, which has been useless in trying to resolve this issue. ****************** did call the company and gave me a case number, ********, but wasn't able to refund money I paid to Kroger for a card I can't use.

  

  Business Response

  Date: 11/15/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 29, 2023 I received a text from the US Bank Fraud regarding possible fraud charges made on my credit card issued by US Bank. I reached out to the Fraud Unit and explained that I did not make or authorize the charges and that the card was in my possession and has never been shared with anyone. The fraud agent put a stop on the card and requested a new one to be sent to me. The issue that started this claim was a $436.99 charge made to GOOGLE*Zynga *** on 7/29/2023. I explained that I have made charges to this vendor through ****** Play previously however my last charge was made on July 18, 2023 for $109.24 on my US Bank credit card. The fraud investigation was started, My Claim # is C-********-240.I worked with the Fraud team and over time the amount grew over $7,000. I received a call one day and was told ****** disputed the charges and that I had been "friendly frauded" by ***********************************, my daughter. My daughter has never had access to this credit card, the credit card number or been given authorization to use it, I asked her if she made any charges on my card and she said absolutely NOT.I attempted to reach out to ****** multiple times to dispute this issue with them but have never been allowed to speak to anyone with enough authority to even answer my questions. After much back and forth with the US Bank Fraud Unit I am now receiving over $7,000 charges plus interest added on monthly. These are charges that I did not make or authorize and I do not feel I should be charged for. The charges started from 7/29/2023 and go through dates into August. I asked the Fraud team what next steps I might have to dispute this issue and was told to file a complaint with US Bank, attention Office of the President and they would review the fraud team's work and respond to me. On 9/28/2023 I faxed a letter to them and when I did not receive a response I mailed a copy to them on 10/27/2023. To date I have not received a response from US Bank.

  

  Business Response

  Date: 11/15/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/20/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father had a charge card with them and after informing them of the death still allowed charges on his card. Their customer service was horrible and was one of the worst customer service experiences I have ever had. Even after informing them of my Dad's passing they were still rude and unapologetic. Never get your charge card from ELAN FINANCIAL SERVICES out of ******** !!

  

  Business Response

  Date: 11/15/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was advised that with the whole life policy we were getting for my wife, if there were ever an issue we would be refunded our premium. after two years of payments, on time. We had to change things to fit our insurance and budget. So we canceled our life policy with them but ***** now says he never told me that. I would not have purchased the policy otherwise. I was deceived and taken advantage of being new to purchasing life insurance. I just want to be refunded like i was told i would be in the event that something like this happened.

  

  Business Response

  Date: 11/15/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 8 **** gift cards at $500 each and the information was stolen. A report was immediately made with the police and with the gift card provider. I was sent gift cards to replace the stolen cards and as they were activated each indicated that they had a balance of $500, but when attempting to use them they are declined (all cards and at different venues). When I attempted to call to find out what was going on, I was treated rudely and hung up on, when the representative could not understand what I was asking about and became angry. To send cards (embossed with my name, to make it harder to steal) and then not only not be able to use them - but if I try to check on-line it asks to reset the **** which was supposed to be impossible according to the company when I activated the card, makes me feel like this is another scam - they want information they already have or do not need in order to correct the issue. **** referred me to this bank.

  

  Business Response

  Date: 11/14/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/15/2023

   I am rejecting this response because:
  

  Just waiting - they stated they are looking into it and will respond by mail directly. Not resolved yet, but I am, of course, okay with them looking into it.

  
  

  

  Business Response

  Date: 11/16/2023

  We received your concerns and are in the process of researching and responding. To protect your privacy, a response and any described enclosures will be mailed to you directly.

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a deposit of $5000 through an ATM machine on 11/8/2023 around 7:00pm, I know the deposit would go in until 11/9. My receipt acknowledges my deposit & shows I had the funds available. On 11/10 I checked my account online & it shows my deposit but was not in my balance. I called their customer service & was told I needed to stop at the bank. I did at an US bank in *********, ********* were unable to help ****** was told I needed to call where I set up my account over 30 years ago. I called the location on Excelsior Dr & talked to a manager & was told nothing could be done & needed to wait 7 days, which be 11/16. The hold was put on by the ******* was given a phone # to call. I did call & she was unable to tell my it was on hold. This is my ********* cant use it. I was a victim of fraud a few months ago & I am trying to get caught back up. I borrowed $5000 from my 401k account & the check came from them. I have not been able to pay my rent for this month & other bills. I would like to know why there is a hold on my check or my funds. My bank account shows the $5000 bring deposited & added to my account balance. There was no statement on my ATM receipt that the check would be held for a ************** on my online account. Everyone said I would get a letter explaining why, so far no letter. This is my ********* want to use it to pay bills.

  

  Business Response

  Date: 11/14/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 11/14/2023

   I am rejecting this response because:
  
  Today, 11/14, I received a letter from USBank stating the funds are generally available no later than the seventh business day after the day of my deposit, which means no available until 11/17/23.  Also, it states if you did not receive this notice at the time you made the deposit and the check you deposited is paid, we will refund to you any fees for overdrafts or returned checks that resulted solely from the additional delay that we are imposing.  To obtain a refund of any such fees or further information, please contact US Bank 24-hour banking at ************.  At US Bank we appreciate the trust you have placed in us as your financial partner and we are committed to ensuring the most secure, efficient & timely processing of your transactions.  We are delaying the availability of $5000 from this deposit.

  The problem is, I need to pay my rent in full.  I am know being assessed $35 in late fee.  Also, it reflects on my rental agreement with my Apartment Complex.  
  

  In August, they accepted a check for $3000 with no issues.  Even after I explained the knew the financial place listed on the $5000 check, it was still delayed.  The check came my 401k account.  
  

  in addition, I would like letter on US Bank letterhead which I can provider to my Apartment Complex and my credit card companies, stating the delay in payment to them was not my fault.  Also, I would like the late fees refunded to me besides the ones you agreed to refund in the letter received.  If US Bank is holding a check for any reason, I should been notified right away.  Why is it that no one could tell my check was on hold?  I spoke to five people on 11/10 & no one knew why.  I do not agree with policy, if that is what you call it & this is not the way to treat someone who has had their account with for almost 40 years. 
  

  As of today, my funds are still on hold.  This is not acceptable. 
  

  *******************

   

  

  Business Response

  Date: 11/16/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 12/01/2023

  I have not received any information via the ** Mail from US Bank

  

  Business Response

  Date: 12/02/2023

  We received your concerns and are in the process of researching and responding.  To protect your privacy, a response and any described enclosures will be mailed to you directly.

  Customer Answer

  Date: 12/16/2023

   I am rejecting this response because:
  
  I have not received any information from USBANK.  
  

  ****

  

  Business Response

  Date: 12/20/2023

  A response was mailed on 11/27/23 and again mailed and emailed on 12/20/23.  Please allow time for the letter to be delivered by the *****