Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 10 years ago, I requested Curbside to change the ownership of my account to my family member, but they never completed the update. After I moved, my family took over paying for the account; however, they were not allowed to change the ownership, which has caused ongoing issues.Over the past few years, the quality of service has significantly declined. Now that my family wants to cancel the service, Curbside is refusing to process the cancellation due to the unresolved ownership issue, despite this being their responsibility to address years ago. However, they gladly took payment from a "non-owner" of the account despite their unwillingness to help resolve my family member's concerns and requests.When I contacted customer service recently, they did not verify my identity to ensure I was the correct person to discuss the account until we had already started discussing the account information (approximately 2-3 minutes into the conversation). I was also informed of a 30-day cancellation notice, a policy that was never communicated to my family despite their repeated calls. Adding to the frustration, my call was disconnected, and the representative did not call me back. **************** wait times regularly exceed 20 callers, making it almost impossible to resolve issues promptly.This entire experience has been unprofessional and frustrating. I cannot recommend this company based on the poor service quality, lack of accountability, and inadequate customer support.

  

  Business Response

  Date: 01/07/2025

  Curbside waste does apologize about your issues but I see no account in your name nor the address you left we will have management give you a call to try to resolve any issue you may have thank you 

  Customer Answer

  Date: 01/08/2025

   I am rejecting this response because:
  
  My account is under my maiden name and my previous address. Ive returned Theresas call and left her a message with the information that is on the account associated with the account name and address. As mentioned in the initially inquiry, this account should have been updated to my family members name when I moved which I called to allow them to update upon moving out. 

  

  Business Response

  Date: 01/08/2025

  Curbside waste has spoken to the  customer and has resolved the issue thank you 

  Customer Answer

  Date: 01/09/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spoke with Curbside and they were able to provide me a resolution. The representative was helpful and empathic. 

  Thank you.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curbside Waste has failed to provide the services that I am currently paying for. They failed to pick up my trash today, 12/31/24, last week on 12/24/24. They also failed to pick up my trash when I missed having my bin on the curb prior to the truck going by when they told me they would send a truck out within 24 to 48 business hours. They also failed to pick up my trash another time in November, I don't recall the exact date. Since they have failed to pick up my trash two weeks in a row over the holidays, my trash bin is now overflowing and I cannot add any further trash to my bin and I need it removed. When speaking with the representative today, I asked to speak with a manager to get a timeframe on when they would be able to pick up my trash and she told me that it again be 24 to 48 hours before someone will be able to get out to the house. I then asked for a refund and she told me should could not do that. I asked to speak with someone that would be able to do that and she said that they were not available. I informed the person that I would wait for the person to become available. She informed me again that is not possible and then hung up on me.

  

  Business Response

  Date: 01/07/2025

  Curbside waste does apologize about the issues you have had management has reached out and will again please respond thanks 

  Customer Answer

  Date: 01/11/2025

   I am rejecting this response because:
  
  I have not been able to speak with anyone in management. They attempted to call me once and left a message after reaching out to them multiple times. They have yet to return my call at this point and I will not close this complaint until management makes a reasonable effort to speak with me. 

  

  Business Response

  Date: 01/24/2025

  Curbside waste management will reach out again we do apologize we our missing each other thank 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 3 months Curbside has missed one week of trash pickup each month. I have a Monday trash pickup. Each time I have to call their customer service *************) and they schedule another day to pick up that same week. I have asked for a manager to assist with the recurring missed trash pickup and no manager has yet contacted me. Curbside missed my trash pickup on Monday, December 23, 2024. I called CS and they scheduled the next day Tuesday, December 24. They did not pick up the trash as scheduled. I called their **************** line again. This time they scheduled a pickup on Thursday December26, again they did not pick up the trash. I called CS and was told the workorder was altered and they were picking up on Friday December 28. No one from Curbside called/emailed me about this change. On Friday, December 28 at 2pm the trash had not yet been picked up. I called CS and was put on hold while they confirmed with the driver that a trash pickup was still happening. CS told me the driver was still enroute and would be there by 6:30pm. Again there was no trash pickup. ** has never offered a credit adjustment or any compensation for these missed trash ********** is inconvenient and time consuming for me to keep moving my trash out for multiple scheduled pickup days and calling CS with no resolution. No manager, or anyone from Curbside has called/emailed me to resolve the missed Monday trash pickups.

  

  Business Response

  Date: 01/04/2025

  Curbside waste does apologize about this and appreciates you bringing this to our attention we will have a manager reach out to get you taken care of and make sure we fix the problem thank you 

  Customer Answer

  Date: 02/04/2025

   I am rejecting this response because:
  
  I had a missed garbage pickup on Dec 23, 2024. I called Curbside to reschedule a pickup for the next available day, Thursday Dec 26, which was missed. I called and they stated that pickup was cancelled and rescheduled for Friday Dec 27 - again it was missed and canceled by Curbside. I was not notified of either canceled pickup. I called and requested a credit to my account as my next normal schedule pickup day would be Monday, Dec 31. They stated a $5 credit was put on my account. I filed a complaint with the BBB because this has become a recurring missed pickup every month. My complaint was responded to by Curbside that a manager would be contacting me. I have never received a call, letter, text or email regarding this issue. I received my February bill with no credit on the account. On ****** I called and was told there is no credit noted on my account and a missed pickup is only $3 credit. I requested a manager and was told I had to schedule a call back with a manager. Again, I have not received a call, email, letter or text to resolve this issue.
  

  

  Business Response

  Date: 02/05/2025

  Management has spoken to the customer and the issue has been resolved thanks 

  Customer Answer

  Date: 02/05/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We did not sign up or agree to use Curbside Waste as our waste collector, however, they dropped 3 garbage bins off in our yard and after numerous attempts asking them to pick them up they have not done so.

  

  Business Response

  Date: 12/31/2024

  Curbside waste has no account set up for you and does apologize we have reached out and waiting on your response thank you 

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curbside Waste dropped off three garbage cans on my property on 12/14/2024. I contacted them on 12/16/2024 after confirming with neighbors that the canisters did not belong to them. Curbside stated they would have them removed. The following day they were still not removed. When I contacted them again the following day they refused to remove them until 01/07/2025. I asked to speak with a manager and they said one wasn't **********'s outrageous that I'm expected to hold onto their property for over three weeks and that they refuse to come collect their items that were never requested.

  

  Business Response

  Date: 12/19/2024

  Curbside waste does apologize about this and will reach out ASAP to get this matter taken care of thank you 

• Initial Complaint

  Date:12/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my service for several months. Called several times and sent physical letters to their address as well as their PO Box. All letters have been returned to sender. When I call, I usually spend 45 minutes to 2 hours on hold before speaking with someone who claims I have to pay a $200 cancellation fee per my contract. I have asked to see this contract and if they can send it to me. They say it requires management to do so and will take ***** business hours. I have never received a copy of this contract I am supposedly under. All attempts to speak with someone who is actually based here in ********* are futile. While this is happening, I am still paying for a service I am not using so good for them, I think this is the point of their terrible customer service.

  

  Business Response

  Date: 12/16/2024

  CURBSIDE WASTE WILL HAVE MANAGMENT REACH OUT TO ASSIT WITH THE ISSUE THANKS 

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave a deposit of $20 to a doorknocker in July, 2024 I cancelled the contract within 3 business days and was assured the deposit check would never be cashed. It was cashed 4 months later. I have been calling to get a refund for over 2 months, during which I was promised many times that the check was in the mail, only to find out the $20 was credited to my account, for future billing, which will never happen. My account has been closed in July, 2024. I cannot get anyone to send me a refund for a check that should not have been cashed to start with.

  

  Business Response

  Date: 12/19/2024

  Thank you for reaching out management will reach out to get this taken care of we do apologize about this thanks  

  Customer Answer

  Date: 12/19/2024

   I am rejecting this response because:
  Curbside Waste did reach out to me, but gave me the same promise they'd given me 6 times before, that a check will be issued. I've been hearing this promise since Oct. 2024. I have not received a refund, and will not close this complaint until I do. 
  
  

  

  Business Response

  Date: 01/07/2025

  Curbside has reached out to customer and is working with management  to take care of the matter thanks 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Curbside Waste about 3 months ago. In that time, they have not once picked up our recycling without us having to call them several times on the week of pickup. Even when we call them for pickup, they sometimes don't pick it up. We have gone one month without recycling pickup now. When we called last week after they didn't pick it up, they said they would send someone to pick it up and have a manager call us by 12/2/24. No one has called us and no one picked up the recycling. We have left several messages with the only people we can speak with requesting a manager to call us, and no one has ever called. When we said we were going to go back to our old waste management company, they said we were going to have to pay the cancelling fee of ******. Being they didn't honor the contract, we should not have to pay anything. This has been the worst experience I've ever encountered.

  

  Business Response

  Date: 12/12/2024

  Curbside waste does apologize about the situation and will have management reach out today to try to resolve the pickup issues thank you for reaching out 

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2024: Christmas tree never picked up. Cut to size and put out on 12/26. Several calls and assurances it would be picked up but was not.2022-2024: Many missed pick **** December 2: missed pick up. The entire block. Put on hold for 30 minutes. Disconnected at 4:30 on the dot. No resolution.

  

  Business Response

  Date: 12/12/2024

  Thank you for bringing this to our attention we will have management reach out to get this issue resolved thank you 

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pick up for my compost was missed back in August. I called and they assured me I would get a maximum possible refund on my next statement. I had to pay $45 for it to be hauled away, because I needed the container for more compost. THERE WAS NO REFUND ON MY NEXT STATEMENT. I again called and she assured me it would be on the next statement. I just received the next statement again NO REFUND!!

  

  Business Response

  Date: 11/27/2024

  Curbside waste does apologize about this and will have a manager reach out to get this resolved thank you  

  Customer Answer

  Date: 12/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.