Reviews

This profile includes reviews for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  UnitedHealth Group

  9900 Bren Rd E Mn008-T-615 Consumer Affairs Minnetonka, MN 55343-4402

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  UnitedHealth Group

  6300 Highway 55 Minneapolis, MN 55427-4946

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  UnitedHealth Group

  12125 Technology Dr Eden Prairie, MN 55344-7312

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  UnitedHealthCare of New York

  2 Penn Plaza 7th Floor New York, NY 10121

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  United Healthcare of Pennsylvania Inc

  1001 Brinton Rd Pittsburgh, PA 15221

Review Details

• Review fromChristoph S.

  Date: 09/27/2022

  1 star

  Christoph S.

  Date: 09/27/2022

  If I could I would give them negative stars. This company is like dealing with the mob. I have had migraine since I was 8 years old. Been on every medication under the sun. 3 years ago my Neurologist gave me Emgality to try. For the first time in almost 30 years I was migraine free. Even on multiple medications I had constant migraines before. Was taking so much Tylenol and Ibprofen that I developed 7 ulcers, been hospitalized, missed work, etc. Emgality basically did a 180 on my life. But now, every time I try to fill it I have to battle Optum RX. 3 days after I got my prior authorization approved by them they "removed it from the coverage list". Went to refill and was told, we need medical history of medications you've tried, how many migraine days you have, oh and theres a new medication out so you will have to try that first.I told them, I have a cabinet full of every medication known to man for migraines what is the deal. Even after my dr sent all needed documentation I was told i would have to try the new medication first. Why i asked, its cheaper. So now I have to go back to suffering and side effects all so they can save some money (they think, but wont when I am in the hospital every week billing them for it). Just to go back to the ONE thing that has been found to work the past 3 years.These people are soulless scum bags. They do not care about you, your health, or wellbeing. If it saved them a dollar they would let you spend every moment of your life in pain.

  UnitedHealth Group

  Date: 09/28/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227.
  
  
  Sincerely,
  
  Consumer Affairs Advocate
  
  
  NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.
  

• Review fromAmber D

  Date: 09/27/2022

  1 star
  Unbelievable incompetence. I have to use their specialty RX services. They have been hounding me for payment before an invoice was sent. I finally got them to send me an invoice to my correct email (they found one I haven't used for years, somehow) and the invoice lacked a remittance address or information on how to pay online. Yet, they keep calling to ask me to pay over the phone. This business has red flags written all over it and I'm going to do everything in my power to find another company to supply the prescription I need. It's shameful. I still have not received a proper invoice in the mail yet I'm sure they'll keep calling to ask for my credit card info. Seriously, do better. It's not okay to harass me because of your clear incompetence. Zero stars if I could.

• Review fromMolly B

  Date: 09/27/2022

  1 star

  Molly B

  Date: 09/27/2022

  Wouldn't even give them one star - they only care about money. I signed up for two months of gap coverage insurance while I was waiting for my new employer's insurance to kick in. I spoke to MULTIPLE representatives who repeated back to me the terms - TWO MONTHS of coverage. Then, I open the paper contract, the one I verbally agreed to over the phone, only to find out that they, on paper, set the term for SIX MONTHS. This was a total bait and switch! They were hoping I wouldn't notice they had set it for six months so they could continue to withdraw money from my account. They allege that they record all phone conversations, I would love to hear those played back so they can hear how fraudulent they really are. This company should definitely be cited for fraudulent activity!

  UnitedHealth Group

  Date: 10/03/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant. Should you have any questions or comments, please feel free to contact GoldenRule at ************ during normal business hours.

• Review fromJennifer D

  Date: 09/26/2022

  1 star
  The most incompetent and inadequate customer service department I have ever experienced. United Healthcare forced us to use them for a prescription. Getting that first Rx took weeks of calling to check up on it, and going round and round with various employees. When it came time to refill, we started the process a month ago b/c we expected delays. The doctor approved the refill the next day. Rx never came, despite emails being sent to us with an estimated delivery date. It wasn't until we called and asked (and talked to the most incompetent people ever, using an awful system), that we found out the order had been canceled. It's now a month later. We've talked to them nearly every day, aside from weekends. We still do not have the Rx. So they are 0 for 2. The supervisors are a little better at comprehending your situation, but you must be willing to hold 45 mins to talk to one. We got a voicemail today to call back, and we did, and no one could tell us what they wanted. No one could tell us why our order hasn't shipped yet, only to know that it's processing. The order number I got Friday is now gone, and there's a new one today, Monday. They like to say, "rest assured" but the only thing you can count on is that you can't believe a word they say. I've never been more disgusted with a company, and that's saying a lot.

• Review fromMary C

  Date: 09/26/2022

  1 star

  Mary C

  Date: 09/26/2022

  Only positive about Bind (Surest) insurance are the pleasant customer service reps. I've had this ********************** for two years. It is VERY difficult to navigate and has been costly. If you're thinking of trying this insurance be aware that the out of pocket *** is only for copays! That was never disclosed to me and I would have never purchased this insurance had I known this game changing piece of information. Any type of surgery is considered an "add on premium" and the "premiums" don't go toward out of pocket ***. I had surgery, paid thousands for the "premium" and none goes toward out of pocket cost. So, if I have the unfortunate event of needing another surgery (knee, shoulder, hernia, etc.), I would be billed several thousand more dollars. Not worth it! Also, after getting an unexpected bill I filed an appeal and was denied. Binds (Surest) answer was unacceptable to me so I tried a second appeal. They claim they never got it so I gave up. Also, if you want reliable out of pocket quotes you have to do all of the leg work and gather CPT codes from your provider and call Bind for a reliable quote. The app and website has listed inconstant prices for providers and procedures and is misleading. Very disappointed with coverage and will not renew my contract or recommend this company to anyone.

  UnitedHealth Group

  Date: 10/05/2022

  Thank you for expressing your concerns, and allowing us the opportunity to assist in this matter. Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond publicly. However, we have connected directly with this member and resolved their concerns to the best of our ability. If there are any additional questions, please feel free to contact us.me

• Review fromMatthew G.

  Date: 09/26/2022

  1 star

  Matthew G.

  Date: 09/26/2022

  Every few months Optum Specialty Pharmacy finds a new way to deny my medication refill, and is extremely unhelpful in resolving the issue, or effectively communicating what the real problem is and how to solve it.

  UnitedHealth Group

  Date: 09/27/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.Sincerely,Consumer Affairs Advocate NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.

• Review fromGrant G

  Date: 09/24/2022

  1 star

  Grant G

  Date: 09/24/2022

  Had two doctors appointments that resulted in an insane bill of $516. One of the bills was over $300 for a basic physical which is nuts. I was on a payment plan making payments and they sent my bill to collections anyway. I called the horrible call center that's filled with some of the dumbest, rudest employees you'll ever interact with in your life. The guy I spoke to said my bill hadn't gone to collections. This wasn't true because I still had a $283 balance and the balance had gone down to zero and I had just gotten a call from a collection agency and I don't have any other bills that could possibly be in collections. I demanded to speak with a supervisor. He put me on hold, said his supervisor was busy, then told me he had already spent too much time with my call and wouldn't connect me with his boss. When a customer demands to speak with a supervisor it's not a question, the employee is supposed to do as they're told. I have talked to this guy before, somebody with a foreign accent who's very rude and this isn't the first time he's refused to connect me with his boss. It's a horrible, horrible doctors network. Go somewhere else. If you go there they'll make you sorry. Guaranteed.

  UnitedHealth Group

  Date: 09/26/2022

  Thank you ******************** for reaching out to us. We are sorry to hear about your experience with our billing processes. Please reach out to our Patient Experience team at ************ so we can gather some additional information from you and research this further. Sincerely, The Patient Experience Team

  Grant G

  Date: 09/26/2022

  I've already called your customer service department multiple times, dealt with your rude employees who can't or won't help me and who refuse to transfer me to a supervisor. I'm done. You've wasted enough of my time.

• Review fromPamela M

  Date: 09/21/2022

  1 star

  Pamela M

  Date: 09/21/2022

  Horrible company to deal with. They tell you one thing and do another. Very incompetent people. Tried to change the address on a medication sent out and they *************** it up even though I called them 4 times about it! If I could, I would give them 0 stars!!!!!!

  UnitedHealth Group

  Date: 09/22/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee.
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at 800-343-4227.
  
  
  Sincerely,
  
  
  Consumer Affairs Advocate
  
  
  NOTICE: This communication may contain PERSONAL and CONFIDENTIAL information and is intended only for the use of the specific individual(s) to which it is addressed. It may contain Protected Health Information that is privileged and confidential. Protected Health Information may be used or disclosed in accordance with law and you may be subject to penalties under law for improper use or further disclosure of the Protected Health Information in this communication. If you are not an intended recipient, you are hereby notified that any unauthorized use, dissemination or copying of the information contained in it or attached to it is strictly prohibited. If you have received this in error, please securely destroy it and immediately notify the sender. Thank you.
  

• Review fromJasmine F.

  Date: 09/21/2022

  1 star

  Jasmine F.

  Date: 09/21/2022

  I just received a simple annual female pap smear and gynecology exam from a provider whom I was directly connected with by a UMR representative via phone and email list of in-network providers. I only saw the provider because they were referred directly by my insurance and would have been better off paying out of pocket than through insurance. When called, UMR offered zero responsibility nor apology and told me that I was responsible because the provider is out of network. Nothing they say can be trusted and it puts clients who need just basic healthcare in great financial stress. This is the second time I have been held responsible for simple services after being told by UMR representatives that the service and provider were in network and 100% covered. They are committing fraud and I will NEVER use them again. Its a true shame that they arent held accountable for their negligence.

  Jasmine F.

  Date: 09/21/2022

  I just received a large bill* for the annual exam.

  UnitedHealth Group

  Date: 09/27/2022

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.Should you have any questions or comments, please feel free to call UMR during normal business hours

• Review fromBARBARA B

  Date: 09/19/2022

  1 star

  BARBARA B

  Date: 09/19/2022

  THIS COMPANY IS KEEPING ME FROMGETTING MY MEDICINE. THEY KEEP COMING UP WITH EXCUSES, THEY BOUNCE ME FROM 1 PERSON TO ANOTHER ,AND THEY NEVER GET BACK TO ME AS TO WHAT IS HOLDING UP MY MEDICINE

  UnitedHealth Group

  Date: 09/29/2022

  UnitedHealthcare has not been able to identify the member. We have sent an email for additional information. Once the requested information is received, we will gladly review and provide assistance.