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Health Insurance
UnitedHealth GroupThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.1/5 stars
Average of 1,304 Customer Reviews
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Review fromKatherine W.
Date: 08/10/2022
1 starThis is a formal complaint about OptumRxs mishandling of my prescription order placed 21 July 2022. OptumRx operates a faulty website and application that creates duplicate accounts and then puts prescription orders on hold. I experienced this with OptumRx over a year ago while covered by UMR with a ********* employer, and that duplicate account was not tied to any professed confusion about mailing addresses. OptumRx was not confused about my mailing address, because prescriptions placed by a second MD after the as yet unfilled order were immediately processed and delivered. Additionally, OptumRxs customer service personnel are under-trained and apparently unaccountable to OptumRxs management for keeping their commitments to solving the problems that they create. A less determined and resourceful customer would have given up far sooner than I and may not have tried to source the medications elsewhere. In cases where OptumRxs unresponsiveness wears their customers to the point of abandoning the medication, harm can be caused. It is clear that OptumRx, as a company, is not concerned with their obligation to do no harm to those to whom it should dispense medications. OptumRxs technology failures are likely systemic and have been allowed to languish for at least a year, if not longer. If their system can cause duplicate accounts for me when covered by two different insurers in two different states more than one year apart, I can only wonder how many other such instances have occurred and how many patients have suffered as a result of OptumRxs obvious lack of investment of time and resources. As you investigate, I urge you to consider the needs of OptumRxs elderly patients, and/or those with limited internet access who rely on the customer service team for help, and to take appropriate action to compel OptumRx to examine its failures objectively and dedicate the efforts necessary to treat its customers with the care they deserve from a pharmacy.Review fromBrian W
Date: 08/08/2022
1 starThey continue to jerk my family around, the worst prescription company I have had the misfortune of hearing about. Avoid if possible.Review fromHeidi B
Date: 08/06/2022
1 starHeidi B
Date: 08/06/2022
This company is preditory.I cancelled my policy 2 times over the past 3 months and they continue to take a "auto withdrawal" from my bank account. I've had to call and they will not give me a refund.They always say the refund will be prorated and I don't get anything back, but thry take anothet premium out again the next month.This is a horse c*** company that is morally bankrupt. STAY AWAY FROM UNITED HEALTH GROUP IF YOUR SMART.UnitedHealth Group
Date: 08/16/2022
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant Should you have any questions or comments, please feel free to contact GoldenRule at ************ during normal business hours.Review fromLauren K
Date: 08/05/2022
1 starI would give them no stars if possible. After holding up my IVF prescriptions for weeks, they were finally delivered without my needles the day before I was scheduled to start. After telling them my needles were not received, they shipped a new order to be delivered 3 days after my scheduled start date to the wrong address. I will be seeking a way to fill my prescriptions without them.Review fromKelly T
Date: 08/05/2022
1 starKelly T
Date: 08/05/2022
The company is not upfront about all the fees or what the fees cover. I would not use this company in the future unless everything is out in the open for me to make a educated decision.UnitedHealth Group
Date: 08/22/2022
UnitedHealthcare has not been able to identify the member. We have sent an email for additional information. Once the requested information is received, we will gladly review and provide assistance.Review fromjennifer C
Date: 08/05/2022
1 starjennifer C
Date: 08/05/2022
Worst company ever! Had shoulder surgery that was covered because I met my in network deductible. They decided they weren't covering the $210 sling I was sent home in and they were putting it to my out of network deductible. Won't cover my prescriptions from CVS that I have been going to for 18 years. I tried the pharmacy they said was in network and I went 3 weeks with swollen eyes because the pharmacy didn't want to order the medicine because it was expensive and they wanted to make sure they got paid. I wish there was a place to report them and they would be investigated.UnitedHealth Group
Date: 08/09/2022
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at **************************************** Affairs Advocate Authorization for Release of Health Information Members Full NameDate of BirthMember or Subscriber ID # __ Members Street AddressCityStateZip Code I understand and agree that: this authorization is voluntary;my health information may contain information created by other persons or entities including health care providers and may contain medical, pharmacy, dental, vision, mental health, substance abuse, HIV/AIDS, psychotherapy, reproductive, communicable disease and health care program information;I may not be denied treatment, payment for health care services, or enrollment or eligibility for health care benefits if I do not sign this form;my health information may be subject to re-disclosure by the recipient, and if the recipient is not a health plan or health care provider, the information may no longer be protected by the federal privacy regulations;this authorization will expire one year from the date I sign the authorization. I may revoke this authorization at any time by notifying UnitedHealthcare in writing; however, the revocation will not have an effect on any actions taken prior to the date my revocation is received and processed. Who May ******* and Disclose my Information:I authorize UnitedHealthcare and its affiliates to receive from or disclose my individually identifiable health information to the following person(s) or organization(s): _________________________________________________________(Full Name of Person(s) or Organization(s))_________________________________________________________(Full Address of Person(s) or Organization(s))Type of Information to be Disclosed: ?I authorize disclosure of all my health information including information relating to medical, pharmacy, dental, vision, mental health, substance abuse, HIV/AIDS, psychotherapy, reproductive, communicable disease and health care program information; or ?I authorize only the disclosure of the following information: ___________________________________________________________________(Type of Information) Purpose of Disclosure:?My health information is being disclosed at my request or at the request of my personal representative; or ?My health information is being disclosed for the following purpose:___________________________________________________________________(Explain Purpose)************************************************************************_________________________________________________Signature of MemberDate __________________________________________________Witness Signature (For ******** Residents Only)Date Please note: If you are a guardian or court appointed representative, you must attach a copy of your legal authorization to represent the member and complete the following:Guardian or Representative: NamePhone Number __ Street AddressCityStateZip Code _______________________________________________________________Signature of Guardian or RepresentativeDate (For ********** and Georgia residents only) I understand that I may see and copy the information described on this form if I ask for it, and that I may receive a copy of this form after I sign it.PLEASE MAINTAIN A COPY OF THIS FORM FOR YOUR RECORDS AND RETURN IT TO:UnitedHealthcare Attention: Consumer Affairs ******************************************************* ********************************Review fromVick R
Date: 08/04/2022
1 starThe worst experience ever, Do NOT Do NOT use Optum Rx I waited a month and spent countless hrs. and phone calls to get my medication and the have no clue what they are doing. If I depended on my prescription to live, I would be dead What a waste, bad service, bad company, bad follow-up I have no idea how or why they are still in business I asked my doctor to redirect my prescription to my local pharmacist.. SMHReview fromBrandon S
Date: 08/04/2022
1 starBrandon S
Date: 08/04/2022
If I could give zero stars I would. I signed up with this company over a week ago, and they had no problem taking my money, but refused to assist me in logging in or register to use my insurance. I spoke to 8 different customer service reps, none of which were competent or helpful. I was misgendered and called the wrong name multiple times even though they had all my information already. I have to file a charge back with my bank since they refuse to work with me or refund the money they stole. It's been an absolute nightmare. I believe this company purposely targets people with disabilities and takes advantage of them. They are liars and thieves. I should have done more research before buying, live and learn. Buyer beware!UnitedHealth Group
Date: 08/12/2022
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to you regarding these concerns. Since you provided a copy of the complainants description of the complaint, we have responded directly to the complainant Should you have any questions or comments, please feel free to contact GoldenRule at ************ during normal business hours.Review fromDanielle M.
Date: 08/04/2022
1 starDanielle M.
Date: 08/04/2022
Definitely the worst insurance companies!! My mother has been waiting almost 4 weeks for a prescription. Apparently united health can decide the cost is too high and will cancel your prescriptions. However, they wont bother to call and tell you that!!! So she waited 3 weeks for it to arrive and finally called them to find out why she hadnt received it. Thats when they told her they had canceled it! That was 4 days ago and she told them to overnight it. The rep said they would. I told her to call the next day and the rep she spoke to the day before never entered it in the computer. So she told the new rep to overnight it. Still didnt arrive. She called today and they said it will arrive tomorrow. However, I checked the tracking and it still hasnt shipped. Only a label was created which means she wont get it for 2 more days. Tried to speak with a supervisor and he didnt seem to care at all. Said he couldnt speak to me about her account. I understand that but I wasnt asking him to give me any info. Just wanted him to make sure it ships today!!! He wouldnt give me his real name and is in another country, probably *****. He was a totally jerk! Im disgusted but this company. They should be put out of business. Im going to report them to the local pharmacy board!DONT EVER GET INSURANCE WITH THEM!!!!UnitedHealth Group
Date: 08/22/2022
UnitedHealthcare has not been able to identify the member. We have sent an email for additional information. Once the requested information is received, we will gladly review and provide assistance.Review fromNancy L
Date: 08/04/2022
1 starNancy L
Date: 08/04/2022
Terrible! Supposed to help people but deny a ******** approved medical procedure. If they were in a customer,s position dealing with pain etc. they MIGHT think about what is right before being so quick to deny. This has happened to many customers and should not be allowed. We are paying for services and not getting them.UnitedHealth Group
Date: 08/05/2022
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollee’s correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review.
Sincerely,
Whitney L.
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