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UnitedHealth GroupThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,307 Customer Reviews
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Review fromChelsea M
Date: 05/15/2025
1 starChelsea M
Date: 05/15/2025
I needed to consolidate two of my Optum accounts. Which should've been an easy job on part of Optum, took many hours of work, many phone calls, and eventually a certified letter to threaten Optum that if they did not help me I was going to report them to the ************************** I spent over 10 hours trying to get my two accounts consolidated. Unacceptable way to treat a customer who has been with ***** for many years now. The call center is full of people you can't understand (poor English) and when you ask for a supervisor it's still the same issue. They are hard to understand every time you ask a question, you get a different answer.UnitedHealth Group
Date: 05/19/2025
To Whom It May Concern:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.
Sincerely,
Consumer AdvocateReview fromCasey A
Date: 05/14/2025
1 starCasey A
Date: 05/14/2025
What a garbage excuse for health insurance under United Healthcare PPO. I had to visit the hospital last year (5/28/2024) to be exact, and I have spent literally an hour of nearly EVERY SINGLE DAY since then trying to get in touch with them. Ive emailed records, faxed records, mailed records, and they are still claiming to not have to cover a charge AFTER I paid over $3,500 to meet my deductible and theyre currently trying to stiff me with over $30,000 in bills and claims and every time I call my paperwork is mysteriously missing. You should all feel so ashamed of yourselves. Making money off of sick people and making our lives a living h*** to get the help we need, deserve and pay a ton of money for. As a doctor, I will avidly be advising my patients to steer clear of this sorry excuse of a company.UnitedHealth Group
Date: 05/15/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
Sincerely,***** *.
Review fromTom E
Date: 05/09/2025
1 starTom E
Date: 05/09/2025
I would leave a zero if I could. I have been working on a bill from oct of 2023. It was miss applied as out of network but should have been in network according to their own guidelines. in sept of 2024 they told me it was taken care of. Today in may of 2025 I get a collections notice. Now way to get in touch with the insurance company to talk to them about it.The worst company I have ever dealt with.UnitedHealth Group
Date: 05/12/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call *** during normal business hours at ************.
Review fromJustice B
Date: 05/08/2025
1 starUnited HealthGroup/Optum. I began working as a contractor in the ******* location under **** ******** since December 2, 2024. On March 27th I decided to leave the company as I felt mistreated and talked down to by your supervisor, I was treated as a child (28 years old) for one mistake. Your supervisor put me in two meetings regarding this issue and forced me to verbally recite your guidelines and "Assurance Statements". Within this same week multiple team members stepped up and confirmed they had had similar experiences and one even left as well. After this incident with my complaints of mistreatment, ******** *** reached out to apologize on behalf of the staff, team, and Optum for how this was handled and offered me what all contractors dreamt of, A full time position. After speaking with ******** *** and **** Stencil (Both supervisors) on April 7th, we had come to an agreement to bring me back to ***** as a fulltime employee, under a new supervisor, and we talked about expectations from myself and my expectations from them. It was a great meeting, we had laughs, we expressed gratitude for everyone's understanding and willingness for second chances, and everyone's hard work and dedication to proving what had happened was an isolated incident. One question that came up was regarding how leaving this position has affected me fiscally, I explained that missing even one week of work in ********** can be very stressful and makes things difficult. I have been unemployed now for 45 days holding on to a promise made by the same people who asked for a second chance with me, I was told my offer was rescinded for my curiosity regarding the pay. I asked about an original payment offer and what was brought back to me was a rejection of employment. I feel strung along, hurt, abused, and mostly disrespected by the establishment who claims they put people first. But with a company that denies so many claims of healthcare why would they support their claim of keeping their word.Review fromJohn G
Date: 05/08/2025
1 starJohn G
Date: 05/08/2025
I had UnitedHealthcare for years under a PPO plan. I have been struggle with knee issues for years - having to see several knee specialists. Last year, there was a subtle change, that they have a "service" to help with orthopedic issues. Turns out, the "service" is a total dishonest ripoff. The "service" is to limit the provider list to a very small set of surgeons that are covered to perform knee surgeries. So even though my knee surgeon is listed as a provider and has been provided covered surgeon for years, he is not covered to perform the knee surgery. Instead this list of like 7 providers in my area, which are orthopedic surgeon, not knee specialists are the only ones covered to perform knee surgeries. What a dishonest business practice, my PPO with listed covered providers is is a lie. The centers of excellence are anything but and have left me heartache broken without a path forward until I can find new insurance next year.UnitedHealth Group
Date: 06/04/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
Sincerely,
****** *.Review fromMary W
Date: 05/06/2025
1 starMary W
Date: 05/06/2025
Day 1... called uhc customer service 20 mins before closing with a process question. I needed to know the best way to proceed with my care plan... someone answered put me in hold for 22 mins then transferred me to another company... who had nothing to do with my question. Day 2... called uhc bright and early. Young foreign man answered and transferred me to an entirely different company... who also told me I needed to speak with uhc ************ 2... called *** customer service again. Asked to speak to a supervisor. The young man sounded like the same guy but probably not... told me that he would not transfer me to a supervisor. Then put me on hold and transferred me to my healthcare provider .... who told me that I need to speak to ******* ***** called uhc customer service proceeded to flirt with the customer service agent (different guy named ***). Originally, he too seemed rushed and completely uninterested. But, as I turned on the charm he softened his attitude. Then transferred me to the first company from the previous night. Can't make this ****** 2... Call number 5... I tell them that I am a provider. Experienced woman answered. I explained my situation and apologized for calling the provider line. She answered my question in 20 seconds flat and gave me 2 very agreeable options to proceed in my health journey. Fire the entire incompetent "member advocate" team (aka customer service call center).UnitedHealth Group
Date: 05/07/2025
This will acknowledge receipt of your complaint to the BBB, complaint number ******. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.
Sincerely,
Consumer AffairsReview fromStacy S
Date: 04/25/2025
2 starsStacy S
Date: 04/25/2025
In the beginng, I thought United health care was great, they covered all my presciriptions and ** visits just like the *** I spoke to said they .From October last yr until march this ye they did but then ***** rooled around and they **opped coverage of one of my life saving prscriptions, my dexcom G7 which warned me at night when my glucose level **opped below 70.. no i have to wake up every 3 hrs at night and check my glucoswlevels it fell to 42 night before last and i could have died if i had not done a finger stick and reacte ******** covers the dexcom and United healthcare still **opped coverage on me.. i dont understand why they would do that.. maybe ******** will have some answers.I sure hope so.Gos bless you all ..UnitedHealth Group
Date: 04/29/2025
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
Sincerely,******** *.
Review fromTony Schmitz
Date: 04/24/2025
1 starTony Schmitz
Date: 04/24/2025
Extremely Disappointed with **********'s Lack of Flexibility and Poor Customer Service...I recently attempted to transfer my *** funds from ********** to a Fidelity *** via a trustee-to-trustee, in-kind transfer. The majority of my HSA balance is invested in a ****** HSA platform that ***** manages. However, despite multiple conversations and a clear request from ****** for a simple release authorization letter, Optum refused to provide one.Instead, I was told Id be required to liquidate all of my investments, move them into cash, and then request a transfer a process that can take weeks or even months, potentially forcing me to lock in unnecessary investment losses due to current market conditions. When I requested escalation or offered to pay a fee to receive the required letter, I was repeatedly stonewalled with scripted replies and no resolution.The **** (from outside the **) I spoke with were courteous, but clearly had no authority or flexibility to help, and management was inaccessible. The rigid policies and lack of adaptability at ********** have created a deeply frustrating customer experience. Ive lost trust in their ability to serve as a responsible HSA custodian and will be closing my account following liquidation of my stock holdings.If you're looking for a customer-friendly HSA experience with investment flexibility, I strongly urge you to consider other providers. This experience has convinced me that Optum prioritizes policy over people and your investments may pay the price.UnitedHealth Group
Date: 04/28/2025
Hello **** *******,
Consumer Affairs is in receipt of your comment on customer review posted on ********************** on April 28, 2025. We would like to help, but we need some additional information.
In order for us to conduct a thorough investigation, please provide us with the name that appears on the account, address, and date of birth.Once we have this information, one of our representatives will be in touch to provide the necessary assistance.
Thank you for your cooperation, and we look forward to receiving the necessary information to help us better assist you.We attempted to send you an email correspondence but the email provided is undeliverable. Please send an email to **********************.
Regards,
Optum Consumer AffairsTony Schmitz
Date: 04/30/2025
I was reached by email initially by ************** with Optum Consumer Affairs on 4/28/25 and I quickly responded to their request for additional information. I was subsequently reached by email by "***** C" (Complaint Investigator w/ | Optum Consumer Advocacy Team) the next day 4/29/25. ***** C responded: "At present, there is no additional action or information needed from you to process your Transfer of Assets to Fidelity. I will reach out to Bank Operations to see if there is any way to expedite the processing. Once the funds are on the way to Fidelity, I will reach out to you with the expected arrival date for the funds."I'm not sure why you stated that "We attempted to send you an email correspondence but the email provided is undeliverable." ...since I did indeed receive and subsequently reply to several e-mails.Review fromNicole B
Date: 04/11/2025
1 starNicole B
Date: 04/11/2025
************** is horrible. I am not sure why they are allowed to do business and manage funds for a federal savings ********** is time someone really looks into their practices and ethics as an overall company.UnitedHealth Group
Date: 04/14/2025
To Whom It May Concern:
Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to the Better Business Bureau regarding these concerns. Since your letter provided a copy of the consumers correspondence and/or a description of the issue, we will be responding directly to the consumer.
Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ************.
Sincerely,
Consumer AdvocateReview fromThomas M
Date: 04/06/2025
1 starThomas M
Date: 04/06/2025
Scam scam scam do not get this health insurance you will waste your money they pay for nothingUnitedHealth Group
Date: 04/08/2025
This will acknowledge receipt of your complaint to the BBB, complaint number ******. Thank you for bringing this issue to our attention. Unfortunately, we are unable to find a policy for you in our system. Please provide us with your member information. After we receive this information, we will investigate your issue.
Sincerely,
Consumer Affairs
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