Reviews

This profile includes reviews for UnitedHealth Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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UnitedHealth Group has 524 locations, listed below.

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  UnitedHealth Group

  9900 Bren Rd E Mn008-T-615 Consumer Affairs Minnetonka, MN 55343-4402

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  UnitedHealth Group

  6300 Highway 55 Minneapolis, MN 55427-4946

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  UnitedHealth Group

  12125 Technology Dr Eden Prairie, MN 55344-7312

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  United Healthcare of Pennsylvania Inc

  1001 Brinton Rd Pittsburgh, PA 15221

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  United Healthcare of Pennsylvania Inc

  2900 Smallman Street Pittsburgh, PA 15201

Review Details

• Review fromShawn M

  Date: 03/26/2025

  1 star

  Shawn M

  Date: 03/26/2025

  Theres a reason why theres always a huge queue alllll the time. They find any reason not to cover claims, horrible company.

  UnitedHealth Group

  Date: 04/04/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to you regarding this review. Since this review provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee regarding this review. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
  Sincerely,

  ********** *.

• Review fromEverleen R

  Date: 03/25/2025

  3 stars

  Everleen R

  Date: 03/25/2025

  *** canceled transportation to and from doctors appointments! And now are sending emails about getting preventative care!! I'm thing of going to *********************************!!

  UnitedHealth Group

  Date: 04/07/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee and the resolution will be sent in writing. I have attached the appropriate authorization form for the member to complete if they would like a copy of the resolution shared with the BBB.
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
  Sincerely,

• Review fromVesile Y

  Date: 03/25/2025

  1 star

  Vesile Y

  Date: 03/25/2025

  I have been battling with *** for over a year. Despite having submitted all the necessary documentationincluding irrefutable proof via screenshots and fax confirmationsmy claim remains unresolved. *** continues to deny my claim, citing missing documents, even though I have provided every piece of evidence they requested. have already hit my deductible and maxed out my out-of-pocket expenses, yet *** persists in claiming that I owe patient co-payments for services that should be fully covered. The fax number provided on their website for claims submissions is invalid. When my healthcare provider attempted to fax the supporting documents, they were informed that the number does not work. This deliberate misinformation appears designed to ensure that crucial documents never reach the appropriate department, thereby stalling the claims process. Eventually, my provider found an alternative way to submit the documents, but the damage was already donea year of delay and inaction followed.Every time I call UMR, I am forced to retell my entire story to a new representative, who then promises that my claim is in progress or under review and that an escalation email has been sent. However, as soon as I hang up, nothing changes. The repetition of these empty assurances is not only exhausting but also demonstrates a complete lack of accountability and coordination within **** customer service.**** deceptive tactics exploit the goodwill and trust of their customers. As someone who has lived on three different continents, I have never encountered a health insurance system as disorganized and unresponsive as ****. I am posting this review on the Better Business Bureau website to warn others about the unacceptable delays, inconsistent communication, and apparent intentional misdirection employed by ***. Potential customers deserve transparency, prompt service, and genuine carequalities that *** has sorely failed to demonstrate.

  UnitedHealth Group

  Date: 06/04/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
  Sincerely,

  ****** *.

  
  

• Review fromMarquise W

  Date: 03/25/2025

  1 star

  Marquise W

  Date: 03/25/2025

  This is by far the worst healthcare carrier in the country. The monthly premiums are high on top of the deductible. For what theyre asking h*** I might as well die.

  UnitedHealth Group

  Date: 04/04/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee. 
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.

  
  Sincerely,
  
  ****** *.

• Review fromDavid G

  Date: 03/22/2025

  1 star

  David G

  Date: 03/22/2025

  The negative reviews are true. United Health Care will deny needed medical surgeries/procedures even after several appeals. Please do not choose United Health Care if you value your health. The solid 1 star review should be all you need to know.

  UnitedHealth Group

  Date: 04/04/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA), I am unable to respond directly to this submission regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
  
  Should you have any questions or comments, please feel free to call me. I can be reached during normal business hours at ******************************.
  

  Sincerely,
  
  ******* *.

• Review fromKevin D

  Date: 03/11/2025

  1 star
  I too was scammed by a healthcare sales person who told me this was an excellent insurance with at a minimum catastrophic coverage ( if needed.)
  Not thinking I would need it. I bought in and then fell and broke my kneecap coming out of the shower. I was only in the hospitala day and a half because I insisted on leaving and the injury itself was horrific requiring three screws to put the kneecap back but the bill was 2,000 and the insurance paid 3250. Yes, that's all folks. I contacted the agent who sold it to me and he said he quit selling it in April 2024. Terrible company. Basically worthless if ever needed. Don't get scammed and be sure and ask for the certificate list of procedures/coverage and how much they pay.

• Review fromKELLY L

  Date: 03/10/2025

  1 star
  I CANCELED MY POLICY. THEY QUOTED MY ONE PRICE AND BILLED ME FOR A DIFFERANT PRICE. THEY DID NOT DISCLOSE HIDDEN FEES.
  BAIT AND SWITCH.
  NEVER TRUST THIS COMPANY.

• Review fromJoseph “ Dale” C

  Date: 03/08/2025

  1 star
  United healthcare calls my elderly mother-in-law Way too much
  Today I tried to get the rep to take her off any calling list and call me instead, but he insisted on talking to her
  She lives next-door to us so it wouldn’t just very easy for me to go get her
  She is very hard of hearing and since they call so much, she won’t answer the phone, which makes it very difficult for us to call in And check on her
  The original Service rep said that I could talk to his supervisor, but we were cut off
  I’m working customer service for many years and I would have to describe the United health care. Customer service as very poor!!!

• Review fromMelissa W

  Date: 03/07/2025

  1 star
  Optum Rx is the worst pharmacy I have ever dealt with. I'm not even going into details, because United Healthcare doesn't care, and doesn't do anything to improve it. If there is a fb page called "Optum Rx Complaints," it might be time to think about what you as a company are doing wrong

• Review fromAlan G

  Date: 01/14/2025

  1 star

  Alan G

  Date: 01/14/2025

  Once again I was unable to get anything done on the GEHA and/or *** website. GEHA directed me to *******. *** directed me to GEHA. For 40 years my wife and I have been able to access all our information on the GEHA website. NOW IN 2025, THEY HAVE CHANGED EVERYTHING. When asked to give a survey review, they asked on a scale of "zero to ten" give a rating. I said "ZERO". Then it said they could not process my complaint. THEY NEED TO LEAVE THINGS ALONE IF THEY AREN'T BROKE.OR MAYBE DO SOME QUALITY CHECKING AND GET RID OF ALL THE PROGRAMMERS AND MANAGERS WHO THINK THEY KNOW WHAT THEY ARE DOING. !!!!!!!!!

  UnitedHealth Group

  Date: 02/05/2025

  Due to the protections of the Health Insurance Portability and Accountability Act (HIPAA),I am unable to respond directly to you regarding these concerns. Since your letter provided a copy of the enrollees correspondence and/or a description of the issue, we will be responding directly to the enrollee.
  
  Should you have any questions or comments, please feel free to call GEHA/UMR during normal business hours.