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Business Profile

Sporting Goods Retail

Soccerpro.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on December 22 I ordered a *********************** home jersey and received a confirmation of the order on the website; however I have received no email confirmation despite repeated efforts to reach the company by email and by numerous attempts to reach the company's customer service phone number. Furthermore, I have received no shipping information and it is now 5 business days past the date of my order. I am suspicious that this company is operating fraudulently since I can get no response by email or by phone and have alerted my credit card issuer to dispute the charge.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped your order off on December 30th, 2022 via **** and delivered on January 3rd, 2023. We understand your frustration and we will continue to better ourselves as a company. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 



    Customer Answer

    Date: 01/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with soccerpro .com on Dec 1 for a USMST Adams jersey. My order number is #******-SP. The transaction amount is $125.49 and was charged on Dec 2 and has cleared my bank account. Since then, I have not received any updates on my order. I have reached out via email to on Dec 19 and through ******** several times. On ******** messenger the only response I have received is computer generated and says to send an email. I have tried to call the number on their website, and I have been unable to talk with anyone. There voicemail system is not taking any messages either. I have not received my order or a refund as of today. I really would like to resolve this issue.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped your order off on December 28th, 2023 via ***** 2-day shipping and delivered on December 30th 2022. We understand your frustration and we will improve as a company to have better communication to help resolve issues more efficiently. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

     

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for 2 day business shipping on 2 separate pair of cleats , for neither one did i receive an email confirming my order. it's been more than 2 days and i still haven't heard from that whatsoever. I want to know when they'll get here and if I'll get reimbursed my expedited shipping.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped off both of your orders on December 28th, 2022 with your expedited shipping. We understand your frustration with the delay on your order, but I have refunded both of you expedited shipping charges. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

     

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a soccer jersey on 11/28/22 for $101.99 as a Christmas present. Received an order confirmation but never received my item in the mail. I've tried calling customer service and have sent several emails but haven't heard anything from them. Would like my money back if I will not be receiving my jersey.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. I have sent you a follow up email explaining all the details on your order. Please let us know if you have any questions. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 



  • Initial Complaint

    Date:12/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 11th I ordered a jersey for my son for Christmas. I was aware that a customized jersey can take 3 days or up to 10 to ship. I received a confirmation upon order and that is it. It has been 15 days and I have not received a tracking number, the order still shows as “processing”. I have emailed the company twice with no response. I am worried that I will never receive my order which was $150+ AND a Christmas gift.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We shipped your order out on December 29th, 2022 via **** and delivered on December 31st, 2022. We sincerely apologize for you order taking so long and for not having it completed by Christmas. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

     

  • Initial Complaint

    Date:12/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a soccer jersey on 12/4/22 via online soccerpro .com website. The website said it would shipment from 4-10 business days. They charge my credit card without even shipping the jersey. I emailed them on 12/17, 12/19 and called plus replying on their ******** social media page. No response. Can't leave a voice mail because the box is full. I disputed this charge on my credit card and sent a cancellation request to the address listed for soccerpro .com. Order # ******-SP. All the reviews from their ******** page and comments have the same issue, order products but no shipment of order or customer service.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have cancelled your order and issued a full refund on December 27th, 2022. Once again, we do apologize for any inconveniences this may have caused. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 



  • Initial Complaint

    Date:12/23/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jersey from soccer pro on Dec 4, 2022. I got an email saying that they had charged my ******, but no other information about the order. I have called three times during business hours, no one answers and the call goes to voicemail which is full and not taking any messages. I also tried to email their customer service and did not get a response. Order on site just says processing which is what it has said for 18 days now. Today, when I tried to access my account to get info to upload about my order, I can no longer access it. I do have ****** confirmation though.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have cancelled your order and issued a full refund on January 4th, 2023. We sincerely apologize for not being able to fulfill your order in a timely matter. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/23/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a soccer jersey from the website on 11/26/22. I was informed that it would be shipped within 8 to 10 business days. I never received any updates on my purchase, other than the initial confirmation email. I have tried to contact the customer service line more than five times, and never receive an answer from a person. I have sent multiple emails to the customer service Center, with no response. I am becoming concerned this business is fake, and they took my money with no intention to send the product. I have also contacted my credit card company, because I have no confidence now that this company will send the product. I would like the Better Business Bureau to look into this to protect other consumers from paying to a website that does not appear to be real. Also, now I am left without a Christmas gift for my son. I want a full refund, and I want this company investigated.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have cancelled and issued a full refund on your order on January 19th, 2023 per your request. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 


  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a jersey for a friend on 12/5/22. It was expected to be delivered 12/13/22. It never arrived. We called twice and waited on hold for an hour before hanging up. Then we sent two emails - one on 12/15/22, and one on 12/20/22. No responses to either. Finally we filed a dispute with our credit card company.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped your order on Janaury 5th, 2023 via ****. We have sent you a follow up email to see if you have any questions or concerns on your order. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/22/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order on Dec 1 2022. It was charged to my account and I got a processing email. I had hoped to have this for Christmas but nothing has been sent and not further email was given with a tracking number.
    I hope to receive the items still if possible.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped off your order on December 28th, 2022 via **** and delivered on December 30th 2023. Once again we do apologize for any inconveniences this has caused. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

Soccerpro.com is NOT a BBB Accredited Business.

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