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Business Profile

Sporting Goods Retail

Soccerpro.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase in the amount of $76.98 made on November 28, 2022 to SoccerPro .com. Promised delivery was 4-10 business days. We have attempted contact the company both via email and phone. An email was sent on Friday, December 16 and we have received no response. We have attempted to call on multiple occasions. We were on hold in excess of 30 minutes all times and even thought it prompted you to press 1 to leave a message, you are unable to do so. We would like the product delivered at the minimum, shipping to be reimbursed since it didn't arrive in the promised timeframe.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have sent you a follow up email explaining the reason for the cancellation/refund on your order. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

    Customer Answer

    Date: 01/28/2023

    Complaint: ********



    I am rejecting this response because:



    The order was placed in November.  We received absolutely no communication on the status of the order ever.  It was impossible to contact the company because the phone was never answered and there was no way to leave a message.  Our email messages were never returned either.



    Sincerely,



    ******* ******

    Business Response

    Date: 02/02/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We do apologize about your order, we have issued the full refund on your order on January 27th, 2023. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

     

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a youth soccer jersey and additional shirt from the ************* website on December 4th, 2022. The order indicated that the item would be shipped in 4-10 days and a confirmation email was received of the purchase. After not receiving the items or any shipment confirmation after 15 days the company was emailed with no response. Not able to get through on the phone either.

    Customer Answer

    Date: 12/22/2022

    Complaint ID #******** Items were received with no communication from the company.

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a PSG Messi jersey on 10/21/22. Website states customized jerseys ship within 10 business days. It is now 12/21/22 and I have yet to receive the ordered item. I cannot get anyone on the phone. I’ve left a number of voicemails without a callback. I’ve sent a number of emails and the only responses I have received is my shipment has been delayed. I cannot get a response on when they expect it to ship.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have emailed you a free return label if you do not want the jersey anymore, but we haven't had a response back from you. Let us know if you have any questions regarding your order. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother ordered this jersey from their site days ago and we have gotten no word back from them, or even a confirmation email saying it’s being sent. No one is picking up the phone, and their instagram comments are calling it a scam. There is no way this has a A+ on here and this is how they behave. We want a refund and they are not answering to the emails. It’s feeling way to sketch now being that other people are experiencing the same things. Was ordered on the 16th of December with no reply now what so ever. BBB please help us as it’s $110 down the drain at this point.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have accepted the chargeback on your order on January 6th, 2023. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of soccer cleats on 11-23-22 from Soccer Pro.com. My order number is #******. The order information was 7-10 day delivery.
    Today is 12/20/22. As of today I haven’t received them. I checked email for any information from Soccer Pro .com and saw nothing. So I tried to call Soccer Pro this morning and waited about 15 minutes before I hung up. I tried to communicate via email with Soccer Pro and both addresses failed.
    So their other option was to send an email. I tried numerous times but the address kept failing to go through. I paid $249.99 and at this late date I would prefer a refund to my credit card.
    Thank you
    ******* *******

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. I have cancelled your order and issued a full refund, please let me know if you have any questions. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase, up doing so the seller indicated I would have my order WITH IN 3 to 5 business days. The seller processed my payment immediately. After 5 business I heard nothing from the seller, I tried contacting the seller via email and phone, staying in hold 3 hours. I have heard nothing from the seller nor have I received my purchase. I am currently working with *** *** to recoup my money.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have cancelled and issued a full refund on January 1st, 2023. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a jersey on 12/7. The same day I have received an email confirmation. I have yet to receive any updates on the status of my order. I email the company múltiple times, unable to leave a voicemail as the mailbox is full and have waiting an hour plus on hold trying to connect to someone before giving up. There are multiple reviews about the inability to reach customer service. Is this company legit? Did I just loose over $130?

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped off your order on December 29th 2022 via **** and delivered on December 31st 2022. I have sent you a follow up email to see if you have any questions or concerns regarding your order. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a YXL Kids **** ***** ****** *** **** Jersy for $111.99 from SOCCERPRO .com on 12/4/2022 (Order #******-SP). I received an "Order Is In Process" email on 12/4/2022 which does not provide an exact timeframe for shipping. The email states to email ******************* or call at ************** if you need exact details regarding your shipping. After two weeks of waiting without any emails from SOCCERPRO .com regarding shipping, I emailed ******************. Since the initial email, I have emailed two other times and spent over two hours on hold waiting to speak with a representative. The lack of communication and customer service has been very frustrating. Since I have been unable to obtain shipping information, cancel my order, etc. I am hoping the Better Business Bureau with securing a refund.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. Your order was shipped on December 27th, 2022 and delivered on December 30th 2022. We have sent you a follow up email to see if you had any questions or concerns regarding your order. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $280 which included expedited shipping and received no confirmation or anything. Call and emailed at least 10 times without any response. A blatant disregard for the consumer. I want my refund but have no idea how and when I will get it. Really absurd

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. We have shipped your order on December 28th, 2022 and delivered on January 3rd, 2023. Once again, we do apologize for the delay and any inconveniences this may have caused. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

    Customer Answer

    Date: 01/27/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did finally receive the ordered items and happy with the final outcome. 

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a soccer jersey from this company two weeks ago. After getting a confirmation email, I have not received any other communication from them. I have tried to email them with no response. I have tried to call them and it always goes to a full voicemail. There seems to be no way to get an update on my purchase and no way to cancel my purchase, so I had to go to my credit card company to try and refute the charges.

    Business Response

    Date: 01/27/2023

    Hello,

    We do apologize for such a late response and lack of customer service during these past few weeks, we have been experiencing lots of changes along with the Holiday season and World Cup coinciding this year. Your order was delivered on December 30th, 2022 via ****. Once again, we do apologize for the delay and any inconveniences this may have caused. Here at SoccerPro we always strive to be better at what we do everyday and we thank you for your business. 

Soccerpro.com is NOT a BBB Accredited Business.

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