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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 451 total complaints in the last 3 years.
    • 119 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a card holder for many years. I accepted extremely high fees for a credit card that offers $700 limit. I simply forgot to make the payment that was due on April 6th, 2024. I was charged a $41.00 late on 04/06/2024 and my payment due on May 6th is now $140.00. I will not pay that. I am being charged a monthly fee of $12.50. I closed my account. I called into customer service and asked why the payment was nearly triple the normal and I asked if the late fee could be credited back.******************* In fact in January I made a two hundred payment by accident and the refused to credit that back to me. They sent an email stating that I didn't pay which was false. I payment two $97.00 payments.I want a refund of the late fees the $41.00 and any other late fees that I have paid forgetting a payment is not a crime. I also want the $12.50 monthly fee credited back. Once these two items are done. I will pay the balance - the account balance should fall to under $400.00. They also will not report me late to the credit bureau. The company was also engaging in telephone harassment -they were calling my cell phone 10 times a day.

      Business Response

      Date: 05/10/2024

      Hello,

      Please see the attached response.

      Thank you,

      Customer Answer

      Date: 05/13/2024

      Complaint: 21630408

      I am rejecting this response because:

      i paid the account there is a zero balance i would like a refund in the form a check for those fees -the account is not paid in full and closed.


      Sincerely,

      *****************************

      Business Response

      Date: 05/20/2024

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:04/25/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Milestone Credit Card. This institution is backed by the bank of missouri. this credit card company is illegally holding customers funds for an additional 7 days before providing credit. Meaning that it takes them half a month to credit a check payment but they only accept check payments. so pretty much if you pay your balances monthly you only have access to your card 2 wks out of every month. now they say its per their discretion but its has happened twice and ive only had the card 4 months. this should be illegal that gives the bank a wk of funding that goes unaccounted for. they say its padding to make sure payment post but something tells me its padding to make their monthly quotas to be more than what the bank actually has then once the paper work is completed and they do what they need to with the money in a wk then they credit customers accounts

      Business Response

      Date: 05/03/2024

      May 3, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received April 25, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:04/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a card with Milestone cc and had nothing but issues. I never recieved a new card I requested and had to quickly move due to a domestic situation. I have never in my adult life had requested of me the items they requsted juat to get a new card which made it virtually imposssible to get a new card. I had no choice but to cancel the card and when I requested a settlement amount, I was told an email was sent for tp do this, which I never got, and that the system automatically generates these I asked that they as a company can not provide a resolution and that a machine basically does it? I was told yes. Terrible customer service and ability to resolve anything.

      Business Response

      Date: 04/30/2024

      April 29, 2024


      Better Business Bureau
      *****************************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *************************

      To whom it may concern:

      We are in receipt of your correspondence received April 15, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with charter communications, I do not have contract with BK OF MO/TV, they did not provide me with the original contract as i requested.

      Business Response

      Date: 05/21/2024

      Attached, please find our response to complaint ID ********.

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with charter communications, I do not have contract with TBOM, they did not provide me with the original contract as i requested.

      Business Response

      Date: 05/03/2024

      Attached, please find our response to Complaint ID ********.

      Thank you.

    • Initial Complaint

      Date:04/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Aspire/ Bank of Missouri. I do not have a contract with ***************** Systems. They did not provide me with the original contract as requested. They are in violation of 15 USC 1692c(c)

      Business Response

      Date: 04/22/2024

      Hello, 

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debt collector engaged in abusive, deceptive, and unfair practices of the ***** which it prohibits. They furnished this account that we didn't agree upon and I didn't sign an agreement on. A legal contract is signed by two parties and I did not participate in any of it. More so, they didn't follow the proper procedure in notating my dispute of the account, which is a direct violation of 15 USC 1692e(8), which makes this unfair practices. According to the ***** Im entitled to ***** dollars per violation and clearly they violated my rights.I demand this company to delete this account from all 3 credit reporting agencies and compensate me for the violations or I will have no choice but to forward this to my litigation attorney who has advised me that the fact that they didnt notate my account on my credit report as consumer disputes as a violation that I am able to *** them under.

      Business Response

      Date: 04/26/2024

      April 26, 2024


      Better Business Bureau
      ************************************************************************************************


      RE: Better Business Bureau Complaint ID: ******** - ************************

      Dispute **********************

      On April 2, 2024, The Bank of Missouri ********** received a complaint from your offices, on behalf
      of the consumer identified in ID ******** (the customer).

      We are reviewing the consumers concerns, and a response will be sent directly to the customer; the
      customer should allow 5-7 business days to receive the response in the mail from *********

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.
      Customer ******************* Services
      ********************

    • Initial Complaint

      Date:04/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with charter communications, I do not have contract with BK OF MO/FA, they did not provide me with the original contract as i requested.

      Business Response

      Date: 04/19/2024

      Attached please find our response to complaint ID ********.

    • Initial Complaint

      Date:03/30/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The Bank of Missouri. I do not have a bonded contract with *********** Solutions. They did not provide me with original contract as requested.

      Business Response

      Date: 04/19/2024

      Attached please find our response to Complaint ID ********.

    • Initial Complaint

      Date:03/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with The Bank of Missouri. I do not have a contract with The Bank of Missouri. They did not provide me with the original contract as requested.

      Business Response

      Date: 04/09/2024

      April 9, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***************************

      To whom it may concern:

      We are in receipt of your correspondence received March 28, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

      Business Response

      Date: 04/09/2024

      April 9, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** ***************************

      To whom it may concern:

      We are in receipt of your correspondence received March 28, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    Bank of Missouri is NOT a BBB Accredited Business.

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