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Business Profile

Bank

Bank of Missouri

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bank of Missouri has 28 locations, listed below.

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    Customer Complaints Summary

    • 452 total complaints in the last 3 years.
    • 120 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I discovered incremental charges to illegimate internet sites on my credit card statement over the past few months. I called and they sent the proper paperwork to complete, which I did. They denied my claim even though I had supporting documentation. I appealed through the process they indicated and never hear anything. I called the number they listed and got put into a circular system that never let me talk to a person. I have left 3 messages and sent 3 emails to follow=up and no one has contacted me via either channel. I am appalled that a company like this attached to a seemingly reputable bank would treat a customer like this. They have effectively stolen my money and refuse to discuss it with me by ignoring me.

      Business Response

      Date: 04/18/2024

      April 11, 2024


      Better Business Bureau
      ***************************
      ************************

      RE: Better Business Bureau Complaint ID: ******** *****************************

      To whom it may concern:

      We are in receipt of your correspondence received March 28, 2024, regarding the above-named individual. We are
      reviewing the consumers concerns, and sending a response directly to the consumer. Please allow 5-7 business days
      for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer ******************* Services
      ********************

    • Initial Complaint

      Date:03/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this **** with charter communications, I do not have contract with TBOM/VT, they did not provide me with the original contract as i requested.

      Business Response

      Date: 04/12/2024

      Attached please find our response to complaint ID ********.

    • Initial Complaint

      Date:03/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing these accounts from my credit report. Please help meinthismatter. ---------- BK OF MO - 1/12/2022 - 431732027106****,__ BK OF MO - 10/10/2017 - ****************, ------------

      Business Response

      Date: 04/12/2024

      Attached please find our response to complaint ID ********.

      Thank you.

    • Initial Complaint

      Date:03/25/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I found an email stating a new card was coming my way as the bank was bought out by Bank of Missouri and my credit card was no longer active as of February 26th. I reached out to Continental Finance to see where my card was.It was found that the address on file was incorrect.The person I spoke to took my new address and said the card was on the way.Two weeks passed and was advised by Supervisor Lazine that the agent should not have taken my new address over the phone as the process is to email [email protected] emailed a copy of my electric bill as proof of new address.I was advised by Supervisor Lazine that my card would be on the way within 72 hours.I expressed concern of late payments and she stated I could give payment information to her.I declined as I had no proof of who she is and if my card would be secure. I told her I have no account as of right now, no card, and didn't know who they were now and what their website was. Even if I had access to their website to pay, I don't have a credit card or account number to use to create an account to make a payment and she was unwilling/unable to give that to me.Supervisor ****** said she would note the account so I was not charged a late fee or recorded as "late" and to activate the card and make a payment once it is received.This evening I received a text message to call about my account.I called the number provided to find a Today card rep telling me my account is late and have late fees.I reiterated the call I had with Supervisor Lazine a week prior. I asked for a supervisor in the ************* because he apparently they could not see the "notes" ****** left.Supervisor ***************************** got on the phone, and I explained again. She said they will not send a card because NOW the card is passed due. IT'S PAST DUE BECAUSE OF YOU AND THE **** DEALING WITH THIS ISSUE I've been told numerous times my card is on the way and the card never arrived; it's been a month.PULL THE RECORDED PHONE CALLS

      Business Response

      Date: 04/05/2024

      Hello,

      Please see the attached response.

      Thank youl,

    • Initial Complaint

      Date:03/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is reporting errors on my experian credit report. I've asked them to correct erroneous items with no response. Then I dispute it with the credit bureau and it comes back no change. I want these items removed from my credit report immediately.

      Business Response

      Date: 04/12/2024

      Attached please find our response to Complaint ID ********.

    • Initial Complaint

      Date:03/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm reaching out for assistance in addressing an inaccurate entry on my credit report attributed to Bank of Missouri Fortiva, where a fraudulent account is incorrectly marked as late. I'm seeking to have this erroneous information removed from my credit report.

      Business Response

      Date: 04/05/2024

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:03/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      whom it may concern, I am contacting you account. because I have found some information that is PRIVATE BY LAW on my bit repor You are reporting a late payment on 3/23 4/23 5/23 6/23 and 7/23 on the account (Aspire ).and accordance with the fair credit act #*****, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.11.8K 15 USC 1666B: A creditor may not treat a payment on a credit card account under an open end 362 consumer credit plan as late for and purpose 15 USC 1681 S-3: ANY REPORT CONTAINING INFORMATION SOLELY AS TO TRANSACTIONS OR 164 EXPERIENCES BETWEEN THE CONSUMER AND THE PERSON MAKING THE REPORTI This PRIVATE I request that you verify the information and update the payment history account as "PAID, NEVER LATE"this company has violated my rights. I dont owe them any money. The account was not charged off they have violated at my privacy.They have inaccurate derogatory information on my credit report. My husband just died and they just took my money and they took advantage of me. They told me they would fix it. I dont owe them a dime. I am no debt and no further obligation to them and they have derogatory things on. My credit report is no way that you could be 90 lays date three times in a row. Please help me. Im getting a attorney.

      Business Response

      Date: 04/05/2024

      Hello,

      Please see the attached response.

      Thank you,

      Business Response

      Date: 04/05/2024

      Hello,

      Please see the attached response.

      Thank you,

      Business Response

      Date: 04/05/2024

      Hello,

      Please see the attached response.

      Thank you,

      Business Response

      Date: 04/05/2024

      Hello,

      Please see the attached response.

      Thank you,

    • Initial Complaint

      Date:03/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not Liable for this debt. I do not have a contract with The bank of Missouri. They did not provide me with the original contract as requested.

      Business Response

      Date: 04/05/2024

      Attached, please find our response to complaint ID ********.

      Thank you.

    • Initial Complaint

      Date:03/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with 08 THE BANK OF MISSOURI, DATED 08/28/2023. I do not have a contract with PORTFOLIO RECOVERY and they did not provide me with the original contract as I requested. I demand this account to be removed from my credit report as it is unauthorized and fraudulent.

      Business Response

      Date: 04/12/2024

      April 12, 2024


      Better Business Bureau
      ***********************************************************************************************

      RE:Better Business Bureau Complaint ID: ******** *****************************

      To whom it may concern:

      We are in receipt of your correspondence received March 19, 2024, regarding the above-named individual. We are reviewing the consumers concerns, and sending a response directly to the consumer.Please allow 5-7 business days for the consumer to receive the response in the mail.

      Please do not hesitate to contact our office if you have additional questions or concerns.

      Thank you.

      Customer Relations Contract Services
      ********************

    • Initial Complaint

      Date:03/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for a debt with Bank of Missouri. I do not and I have never had a contract with them. This account is identity theft and I have already disputed this identity theft account as fraud with all credit bureaus and the ************************* Equifax is the only bureau currently reporting this account but I need it to be permanently blocked from my credit profile so that it will never be reinstated on any credit profile.

      Business Response

      Date: 04/05/2024

      Attached, please find our response to complaint ID ********.

    Bank of Missouri is NOT a BBB Accredited Business.

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