Complaints

This profile includes complaints for Bank of Missouri's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Bank of Missouri has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Bank of Missouri

  906 N Kingshighway St Perryville, MO 63775-1204

• 

  Bank of Missouri

  1622 N Kingshighway St Cape Girardeau, MO 63701-2120

• 

  Bank of Missouri

  372 S Kingshighway St Cape Girardeau, MO 63703-5710

• 

  Bank of Missouri

  308 Conrad ave Marble Hill, MO 63764

• 

  Bank of Missouri

  Highway 51 and 72 Patton, MO 63662

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aspire credit card offer thought the Bank of Missouri has posted a charge on my account for $1,344.03 and claimed it was from *********** Airlines (I have never used this company). I reported it as fraud immediately while the transaction was still pending. They not only approved it, but they, are also refusing to investigate and won't remove the charge from my bill. After months of trying to reach *********** Airlines, I was able to talk to someone (they responded to a bad review a gave them online on Trustpilot), and this is what they told me:Good day,Thank you for your email,I have spoken with our accounts team, and if you have a payment dispute, your bank will need to investigate the transaction. ***** Customer Service Executive *********** Airlines This is how they posted it on the credit card bill:************************* TRANS DATE POST DATE DESCRIPTION OF TRANSACTION AMOUNT 08/10/22 08/10/22 ALTERNATIVE AIRLINES *********** DE $1,344.03

  Business Response

  Date: 02/08/2023

  
  
  
  February 8, 2023
  
  
  Better Business Bureau
  211 ***********, Suite 2060
  ********, ** 63102
  
  RE:Better Business Bureau Case # ******** *************************
  
  To whom it may concern:
  
  We are in receipt of your letter received January 25, 2023, regarding the above referenced individual. We are reviewing the consumers concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.
  
  Please do not hesitate to contact our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations Contract Services
  ********************
  
  
  

  Customer Answer

  Date: 02/15/2023

  Complaint: 18895260
  
  I am rejecting this response because: They are not resolving the issue, on the letter they explain, that a letter denying my claim was provide. Yes I received
   the letter but they did not give me a full explanation like they say.(and since this is a fraud, I have requested multiple times a full investigation) I currently don't have access to upload the letter and my full response to this email. But I do not want to miss the deadline to rejet their response. 

  Next week I will upload the evidence (DOC) I have supporting my case.

  
  

  Thank you so much for your help!
  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/27/2023

  Hi,

  See my attached letter.

   

  Thank you!

   

  Attached you will find a copy of the letter that was mailed to me by The Bank of Missouri. I am not accepting; their response, and I am willing to fight this in court. In this letter, they stated that a letter was, mailed denying my claim with a full explanation. (l have attached a copy of this letter) On August 9,2022. I was trying to login and, after resetting my password, I was able to. (attached is a copy of my activity) On that day my balance was $0.
  8/10 1 tried to purchase sneaker online at Saks using the card, and it was declined. (attached, you will find a copy of that order. I used a different card to complete the purchased.) logged into the Aspire account and saw the pending transaction for $1,344.03. I immediately reported it. They claim I did not report the card lost/stolen. Why would I report the card lost when I had both card? I told them this. (l even asked them to listen to the recording) This was a new card, never used the numbered was not stored anywhere online, yet it seems they were just waiting for me to activated to use it. Maybe they should investigate why would someone have a duplicated of my cards. On multiple times I have asked for a full investigation; I don't think they have even try contacting Alternative Airline; since the information they provided in the account statement if for a different company. Alternative Airlines does not have; any information on me. They also said, "that my bank has to investigate the claim."
  If they are claiming I made this purchased, I want proof. Alternative Airline could not even look me up. Aspire **************** has no idea what they are doing; after receiving this joke of an explanation, I asked them multiple times to investigated. They told me: "the request has been processed" and when I called back to check the status, nobody knows anything. I have also email them with no response.
  I don't trust this company and want all communication with them in writing.
  Thank so much for assisting me with this, i work hard for my money to just give this bank $1,344.03. I
  feel my hands are tied because Alternative Airline would not give me any information.
  Kindly,
  *************************
  
  

  Business Response

  Date: 02/28/2023

  To whom it may concern,

   

  We responded yesterday, February 27, 2023, to the customer's last rebuttal dated February 8, 2023, regarding the same issue. The customer has not received our most recent response yet; therefore, we ask again, as we did on February 27, 2023, when we sent the BBB a letter, that you please allow 5-7 buisness days for he consumer to receive the response in the mail. We have attached the letter we sent to the BBB again for your review. 

  Thank you.

  Customer Answer

  Date: 03/02/2023

  Complaint: 18895260
  
  I am rejecting this response because:
  
  As of this morning, I have notice that the Bank has reverse the fraudulent charge. Attached is a copy of my online account.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/03/2023

  Hi,
  

  I have received an official letter from the Bank of Missouri granting my request. I have attached the letter for your records.

  
  

  Thank you so much for your helped with this situation.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account Name: *********** ********* **************** Please investigate discrepancy with listed account as other discrepancies were found on my credit report. In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality. 15 U.S.C 1681 section 602 A. states I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 USC 1692 Section 806 Section 5 Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. Please delete this account immediately.

  Business Response

  Date: 02/08/2023

  
  
  
  February
  8, 2023
  
  
  Better
  Business Bureau
  *** ** ********* ***** ****
  *** ****** ** *****
  
  RE:
  Better Business Bureau Case # ******** – ****** ******
  
  To
  whom it may concern:
  
  We are in receipt of your letter
  received February 25, 2023, regarding the above referenced individual. We are
  reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the
  consumer to receive the response in the mail. Upon receipt of the signed
  disclosure consent form from the consumer, we will forward a copy of the
  response to your office.
  
  Please do not hesitate to contact
  our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract
  Services
  The Bank of Missouri
  
  
  

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a ******* credit card through Bank of Missouri and I closed the account last year. They've continued to charge me a $10 monthly maintenance fee because the card has a balance since I've been paying off and maintaining a balance. A few days ago they also charged me an annual fee... for a closed account that I cannot use anymore. I called up and said remove the fee and I will pay off the balance in full right now. They refuse to remove the annual fee. I am also filing a complaint with the NYS AG office against this business.

  Business Response

  Date: 02/03/2023

  
  
  
  February
  3, 2023
  
  
  ****** ******** ******
  *** ** ********* ***** ****
  *** ****** ** *****
  
  *** ****** ******** ****** **** * ******** * ******* *******
  
  To
  whom it may concern:
  
  We are in receipt of your letter
  received January 24, 2023, regarding the above referenced individual. We are
  reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the
  consumer to receive the response in the mail. Upon receipt of the signed
  disclosure consent form from the consumer, we will forward a copy of the
  response to your office.
  
  Please do not hesitate to contact
  our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract
  Services
  The Bank of Missouri
  
  
  

  Customer Answer

  Date: 02/04/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  

  I have not yet received any communication from them and I do not want this case to close automatically while I wait for it.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over charges customers as well as can never get a answer for my account. Made two payments in December and still got charged a late fee for January. I asked the worker ****** employee number ***** why am I late when I made double payments. He expressed that it doesn't matter even though it says my next due payment is February 21 2023. I asked him was this written in terms he expressed that it wasn't.

  Business Response

  Date: 02/03/2023

  
  
  
  February
  3, 2023
  
  
  ****** ******** ******
  *** ** ********* ***** ****
  *** ****** ** *****
  
  *** ****** ******** ****** **** * ******** * *** ***
  
  To
  whom it may concern:
  
  We are in receipt of your letter
  received January 23, 2023, regarding the above referenced individual. We are
  reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the
  consumer to receive the response in the mail. Upon receipt of the signed
  disclosure consent form from the consumer, we will forward a copy of the
  response to your office.
  
  Please do not hesitate to contact
  our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract
  Services
  The Bank of Missouri
  
  
  

• Initial Complaint

  Date:01/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BANK OF MISSOURI has violated my consumer rights under the Fair Credit Reporting Act by reporting inaccurate information to the consumer reporting agencies. This company has violated my rights under 15 U.S.C 1681 and 15 U.S.C 6802 by willfully not complying with federal laws and regulations under the Fair Credit Reporting Act. I sent a letter to BANK OF MISSOURI on November 9th, 2022 and numerous other occasions about the false reporting and I still have not received a response.This companies willful non-compliance to not follow federal laws and regulations has caused severe damage to my character, my reputation and general mode of living; causing me and my family extreme mental, emotional, and financial distress.
  ACCOUNT #: ****************

  Business Response

  Date: 02/03/2023

  
  
  
  February
  3, 2023
  
  
  ****** ******** ******
  *** ** ********* ***** ****
  *** ****** ** *****
  
  *** ****** ******** ****** **** * ******** * **** *****
  
  To
  whom it may concern:
  
  We are in receipt of your letter
  received January 22, 2023, regarding the above referenced individual. We are
  reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the
  consumer to receive the response in the mail. Upon receipt of the signed
  disclosure consent form from the consumer, we will forward a copy of the
  response to your office.
  
  Please do not hesitate to contact
  our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract
  Services
  The Bank of Missouri
  
  
  

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a payment on my ******* account due on the 19th. Instead of crediting it to my account they never posted and charge me a late fee.
  
  Dear *******,
  
  Your ******* Credit Card payment in the amount of $48.77 has been scheduled for processing on 01/19/2023. Confirmation Number *****************.
  
  LATE PAYMENT CHARGE
  Jan 19, 2023
  
  $28.00

  Business Response

  Date: 01/31/2023

  January
  31, 2023
  
  
  ****** ******** ******
  *** ** ********* ***** ****
  *** ****** ** *****
  
  *** ****** ******** ****** **** * ******** * ******* ********
  
  To
  whom it may concern:
  
  We are in receipt of your letter
  received January 20, 2023, regarding the above referenced individual. We are
  reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the
  consumer to receive the response in the mail. Upon receipt of the signed
  disclosure consent form from the consumer, we will forward a copy of the
  response to your office.
  
  Please do not hesitate to contact
  our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract
  Services
  The Bank of Missouri
  
  
  

• Initial Complaint

  Date:01/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** **** services are engaging in discriminatory/predatory practices by not allowing customers to pay via their bank account. Most professionals like myself work during post office hours. As a result, there's a strain to pay bills on time. Furthermore, I spoke to one of the managers at ****, who promised me a callback and f****w-up over a week ago, and it's yet to happen. I've been on the phone for nearly two hours and cannot speak with a supervisor directly. How can an effective call center run w/o supervisors being available to take escalations? Other excuses provided include "someone will call you back" and "they're in a meeting." NO WAY I'M USING THIS CARD EVER AGAIN.

  Business Response

  Date: 02/03/2023

  
  
  
  February
  3, 2023
  
  
  ****** ******** ******
  *** ** ********* ***** ****
  *** ****** ** *****
  
  *** ****** ******** ****** **** * ******** * ******* *****
  
  To
  whom it may concern:
  
  We are in receipt of your letter
  received January 19, 2023, regarding the above referenced individual. We are
  reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the
  consumer to receive the response in the mail. Upon receipt of the signed
  disclosure consent form from the consumer, we will forward a copy of the
  response to your office.
  
  Please do not hesitate to contact
  our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract
  Services
  The Bank of Missouri
  
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a federally protected consumer, and I am making this complaint against ***** ***** for committing fraud. I never gave ***** ***** authority or written consent to use my nonpublic personal identifying information to furnish inaccurate or incomplete information on my consumer report. The original charge-off of $429 was reported to the Internal Revenue Service as gross income or ordinary income. Income does not get reported on a consumer report. Therefore the reporting of this item is inaccurate. ***** ***** has failed to certify the purpose for which the information is sought, as well as how the information will be used. ***** ***** never maintained reasonable procedures designed to avoid violations of the Fair Credit Reporting Act. Failure to follow any requirements by Law per FCRA, this matter will result in litigation being taken against ***** *****.

  Business Response

  Date: 01/31/2023

  
  
  
  January
  31, 2023
  
  
  ****** ******** ******
  *** ** ********* ***** ****
  *** ****** ** *****
  
  *** ****** ******** ****** **** * ******** * ***** *******
  
  To
  whom it may concern:
  
  We are in receipt of your letter
  received January 19, 2023, regarding the above referenced individual. We are
  reviewing the consumer’s concerns and sending a response directly to the
  consumer with a disclosure consent form. Please allow 5-7 business days for the
  consumer to receive the response in the mail. Upon receipt of the signed
  disclosure consent form from the consumer, we will forward a copy of the
  response to your office.
  
  Please do not hesitate to contact
  our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations – Contract
  Services
  The Bank of Missouri
  
  
  

• Initial Complaint

  Date:01/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have submitted this letter to you over a month ago and i am yet to get a response. the following tradeline is reporting inaccurate and i would like to delete this false reporting information from my consumer report asap.

  Business Response

  Date: 01/24/2023

  ******* *** ****
  ****** ******** ******
  *** ** ********* ***** ****
  *** ****** ** *****
  *** ****** ******** ****** **** * ******** * ***** *****
  To whom it may concern:
  We are in receipt of your letter received January 17, 2023, regarding the above referenced individual. We are reviewing the consumer’s concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.
  Please do not hesitate to contact our office if you have additional questions or concerns.
  Thank you.
  Customer Relations – Contract Services
  The Bank of Missouri

  Customer Answer

  Date: 01/25/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  please submit the alleged form you claimed to have sent through BBB portal to avoid the failure of conducting a reasonable reinvestigation and a frivolous response. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 01/26/2023

  We do not send this information through the BBB portal. Moreover, we just mailed our response along with the disclosure consent form to the customer yesterday, January 25, 2023. Please allow 5-7 business days for the customer to receive them.

  Please let me know if you have any questions.
  

  Thanks,

  Customer Relations – Contract Services
  The Bank of Missouri

  Customer Answer

  Date: 01/27/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  it has been over 30 days and you have failed to correct update or modify the false reporting information on this tradeline therefore it must be deleted under 15 USC 1681i(a)(5) Treatment of inaccurate or unverifiable information. I also hereby request your reinvestigation procedure to see all steps your company has taken in accordance with 15 USC 1681i(a)(7) Description of reinvestigation procedure. by law you must provide this information within 14 days of request or you shall be in violation of law once again and the following information must be deleted from my consumer report immediately. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:01/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/14/2023. I received a Pre-Selected $700.00 Credit Limit for a Milestone Credit Card. I checked the BBB rating for the issuer Bank of Missouri, their BBB profile says that their BBB Profile have been revoked but on the bottom of the letter it says BBB Accredited. I'm just letting someone at BBB know what's going on with The Bank of Missouri if their BBB Profile have really been revoked. Thank you.

  Business Response

  Date: 01/24/2023

  
  
  
  January 24, 2023
  
  
  Better Business Bureau
  211 ***********, Suite 2060
  ********, ** 63102
  
  RE:Better Business Bureau Case # ******** *************************
  
  To whom it may concern:
  
  We are in receipt of your letter received January 15, 2023, regarding the above referenced individual. We are reviewing the consumers concerns and sending a response directly to the consumer with a disclosure consent form. Please allow 5-7 business days for the consumer to receive the response in the mail. Upon receipt of the signed disclosure consent form from the consumer, we will forward a copy of the response to your office.
  
  Please do not hesitate to contact our office if you have additional questions or concerns.
  
  Thank you.
  
  Customer Relations Contract Services
  ********************
  
  
  

  Customer Answer

  Date: 01/25/2023

  Better Business Bureau:
  
  This resolution is satisfactory to me. I only filed the complaint because Bank of Missouri shows on BBB that they have been revoked & that Bank of Missouri is still sending out promotions showing that they are BBB Accredited. Thank you.
  
  Sincerely,
  
  *************************