Reviews
Customer Review Ratings
Average of 3,277 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJames Crosby
Date: 10/12/2022
1 starJames Crosby
Date: 10/12/2022
I took my car for repair and was approved by auto/ car shield yo fix my engine and repair a faulty tire rod. But to complete the repairs car shield / auto shield want to pay for a front end alignment win should be part of the repair because I am not doing maintenance. I get my cat repaired
CarShield
Date: 10/18/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided.? The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.Review fromJune C.
Date: 10/12/2022
1 starJune C.
Date: 10/12/2022
They are a scam, 3yrs pymts n never got help. DO NOT USE THEM. They took my money then tris to charge again for roadside assistance. To much to text but please BEWARE, THEY ARE HORRIBLE!CarShield
Date: 10/14/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.CarShield
Date: 10/18/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromWilma G
Date: 10/11/2022
1 starWilma G
Date: 10/11/2022
Carshield is a rip off. Mr ********* on my car needed repair. I had Carshield for 3 months. They denied my claim stating due to road deprie is the cause of my condenser not being covered. This is such a ripoff. I immediately canceled my policy. Over $300.00 they got from me foe nothing. Please beware and protect you wallet.CarShield
Date: 10/12/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the damaged parts are not covered by your Vehicle Service Contract as the damage occurred from an outside influence. This may be covered by your collision insurance.Review fromNATALIE L
Date: 10/11/2022
1 starNATALIE L
Date: 10/11/2022
i give it 0 stars because the company is a RIP OFF, but couldn't submit, so i gave them a 1. You pay money monthly and when you do have a claim, it is denied. They will not even pay a $100 claim that should have been included with my plan. I cancelled my contract with them and am looking to join a CLASS ACTION SUIT.CarShield
Date: 10/12/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromC. D.
Date: 10/11/2022
1 starC. D.
Date: 10/11/2022
I had the worst experience before I even started with this company. Originally called to get a quote on two of my vehicles, the first time I called they quoted me one price and told me that I cannot post date a payment. So I decided to wait than was actually contacted by a representative and told them my situation that I needed to wait until my pay the upcoming Friday. They quoted me a quote for $52 cheaper for my cars I decided to go with that offer and post dated a payment for this upcoming Saturday on October 8. After realizing I had more bills to pay I called the day before to postpone my payment to my next payday which will be October 22. I was told four times that they canceled the payment to come out of my account on October 8. I had to call back four times because I never received a cancellation or postponement email stating that they canceled out my payment for the 8th and changed it to October 22, 6 oclock in the morning on October 8 my phone buzz I got an alert from my bank that they withdrew $198 from my checking account. To make a long story short they lied to me and told me it was changed it was not gonna come out on the eighth and it did. I finally got a hold of the company on Saturday and they recognize that the four agents never canceled out the payment as they told me they did. I asked the representative if this causes overdraft fees will they take care of the overdraft fees I was told no even though it was their fault thats not a company I want to use when they cant take ownership of their mistake. This morning I received one of my refunds back into my account I have yet to receive the other one. When I called they told me that the emails are generated out and I said to them why dont the refund email have my contract number on it and a cancellation confirmation number they told me they were not allowed to do that but they were able to give it to me over the phone Im still waiting on my other refund. I will not use this companyCarShield
Date: 10/11/2022
Your refund have been processed. Please allow 3-5 business days for the refund to be credited to your account. The transaction ID for the Chrysler is ********** - Authorization Code ******. The transaction ID for the *** is **********, Authorization Code ********. Please contact the card issuer for an update on when the refunds will be credited to your account. We are sorry to lose you as a CarShield customer.Customer RelationsC. D.
Date: 10/11/2022
It should not have taken me to write a poor review for me to her my answers! This is poor business! And HORRIBLE CUSTOMER **********************! You still are not taking OWNERSHIP of the overdraft!Review fromJohn C
Date: 10/10/2022
1 starJohn C
Date: 10/10/2022
Horrible customer service. Incredibly slow in processing my claim. They incorrectly stated my beginning mileage when I started with them. Could never get anyone on the phone to be able to give me answers. Absolutely horrible experience. There are other companies that I'm sure do what I pay for...CarShield
Date: 10/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromManuel M
Date: 10/10/2022
1 starManuel M
Date: 10/10/2022
I would strongly NOT recommend this company or service. All of the customer service representatives are worthless and unhelpful. I only had one lady that assisted me with getting my claim approved and fixed after days of calling and going back and forth with them. They wanted to deny my claim to have my AC fixed because I had a 6 lift on my truck. After reviewing my initial call recoding of when I got my coverage they were able to determine that I did in fact tell them I had a lift kit! CARSHIELD F***** up my contract initially and made my whole experience very stressful and upsetting because I had a 6 lift kit on my truck, that they knew about! It was a basic repair at only $3-400, and when it came to paying for my repairs they didnt want to pay and made it difficult. They wanted to charge me an additional charge because I had a lift kit, and would not approve my repair until I agreed to the sur-charge. It was CarShields error NOT MINE, and then they want to increase my monthly bill from $89 to over $110 a month. Which I initially told them I was not going to pay for. I strongly do not recommend Carshield to anyone.CarShield
Date: 10/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided.? The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.Review fromDwonna S
Date: 10/10/2022
1 starWe have taken our truck in for a covered repair that must be handled in 1 day and the shop has now stopped working with CarShield. No one else is available until 10/18/22 and today is the 10th. This means we must pay out of pocket and ask to be reimbursed for about $300. Weve had this plan almost 2 years and Ive been on the phone 1 hour trying to get pre-approved before any work is done as one person instructed. Since they still want the dealer to send them an estimate of the bill now, which they dont do because CarShield pays too slow and they dont want anything to do with them, they are telling me they will will not pay for the repairs nor reimburse me. If a legitimate bill is presented you should be reimbursed. You dont have a real reason not to reimburse me other than trying to eliminate or reduce payouts for repairs. I have paid you for this repair several times already. Sure I will be canceling and save my own money in a jar for repairs. Youve done us wrong and should right this!!!!!!!!!!Review fromAngel S
Date: 10/07/2022
1 starAngel S
Date: 10/07/2022
Totally a rip off I paid my bill on time but when it came to fix my 2014 Chrysler 300for a oli leak called to make a claim and it was denied and I had engine and all the bells and whistles and still denied my claim I had to pay $1400 out of pocket. These people take your hard earned money each month and makes an excuse not to pay out claims. SCAM All the way aroundCarShield
Date: 10/12/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no recent claims have been filed or called in for this issue. If you have experienced a mechanical breakdown please reference your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.Review fromVernon T
Date: 10/07/2022
1 starVernon T
Date: 10/07/2022
CARSHEILD IS ONE OF THE BIGGEST SCAMS! I canceled with them and a month later they took $200+ out of my account. When I called about getting my money back, I was informed they would have to review my cancellation and I MIGHT get a refund!CarShield
Date: 10/10/2022
Your refund has been processed. You will receive one payment back to the card on file and the remainder will be sent vi check within **** days. We are sorry to lose you as a CarShield customer. Customer Relations
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.