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Average of 3,279 Customer Reviews
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Review fromTray J
Date: 10/07/2022
1 starTray J
Date: 10/07/2022
If I could give zero I would normally not the one to leave reviews but this company has been horrible. I have been paying $69.99 a month the past 6 months without notice all of sudden it's $133.99 talk about bait and switch. Called customer ********************** last week and supposedly management was looking into it and would get back with me within 24hrs low and behold week later called customer ********************** and was informed no management call has been put in on my behalf and I would need to wait another 24-48hrs. I canceled right then and there and will not deal with this unprofessional company again and will advise any and everybody to go else where.
CarShield
Date: 10/10/2022
Per the notes on your account, you have been refunded and your contract has been cancelled. We are sorry to lose you as a CarShield customer. Customer RelationsReview fromKevin E
Date: 10/06/2022
1 starKevin E
Date: 10/06/2022
CarShield is the worst Chevrolet had my car over a week to find out today they don’t cover anything needed to fix my car which is well over $4000 & they won’t approve a rental I’ve paid my bill faithfully for over 2 years & now when needed they don’t cover Nothing all those fake misleading commercials which they got probably got paid was just ** to get your $ Don’t use CarShield!!!!!!!!!!!!! DONTCarShield
Date: 10/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service ContractReview fromCorlisa L
Date: 10/06/2022
5 starsCorlisa L
Date: 10/06/2022
I think it was a wise investment for myself. It's something I would definitely recommend to others with a car or suv that is out of warranty.CarShield
Date: 10/10/2022
Thank you for being a CarShield customer and taking the time to leave a positive review! We love our customers!Customer RelationsReview fromLisa C
Date: 10/06/2022
1 starLisa C
Date: 10/06/2022
It is a scam no body take because they don’t pay the bill n u end up coming out your pocket paying 90 percent of the cost they are **** ****CarShield
Date: 10/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.CarShield
Date: 10/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromDeCarlos H
Date: 10/06/2022
1 starDeCarlos H
Date: 10/06/2022
Car shield warranty is a rip off.Do not buy this warrantyCarShield
Date: 10/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromEdward W
Date: 10/05/2022
1 starEdward W
Date: 10/05/2022
No ?'s because, I paid hard earned money and was treated like **** Takes forever, for a policy approval to fix your car. For a $836.00 repair job I was discounted down to $336.00. If I'd known it would of taken so long to get done. I would have just paid for it myself. Very poor customer service. They talk over you and do not listen. Alot of work from home, Diva attitude.CarShield
Date: 10/10/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromPamela F
Date: 10/05/2022
1 starPamela F
Date: 10/05/2022
Had a policy for over a year want to have my car service three different places telling me that they don't take cars you finally I called car she don't tell them I can't use this policy they tell me oh we sorry that one doesn't work you don't have to update it how you not inform me but keep taking my money out of my account monthly but not have no service until I call you to tell you I can't use it and they refuse to cancel it they want me to buy another updated service but you don't call me to tell me poor business and now that I've canceled my account but you can't get funds out they want to put me in collections when I request it to be canceled and they took the funds out the next month and they still trying to take funds from me how do you cancel a policy how do these people hold you hostage I am so upset and disappointed in this company no mails no emails no no kind of notification to inform me that this policy was no longer valid but you steady taking my money car Shield is a scam.CarShield
Date: 10/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at ****************************************************************Review fromTessa D
Date: 10/04/2022
1 starTessa D
Date: 10/04/2022
This company is a scam and false advertise on their commercials. They refuse to pay for an issue with my car because of another issue they considered pre-existing, but were proved by a mechanic that one problem is not because of the other. This is bad business and it probably does not help that I'm a woman and they tent to take advantage of that tooCarShield
Date: 10/11/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failure of the parts requested for replacement occurred prior to the purchase of the Vehicle Service Contract or during the waiting period of the Vehicle Service Contract. Therefore, this failure is not covered by the Vehicle Service Contract.Review fromWendy H
Date: 10/03/2022
1 starWendy H
Date: 10/03/2022
Carshield truly is a scam. I wouldn't even give it one star if I could. They sure know how to pay these has-beens to lie for them, but when it comes to getting your car repaired, or reimbursed for a rental car when there is a problem, good luck with that one. They don't even want to put the factory part back in your vehicle, and use refurbished parts. What a rip off. I had them for 18 months, and had one thing repaired which cost them *****, but cost me 5 days without a car. So on the 5th day I went and rented a car from Enterprise, which they told me that's the place they use. They were getting me a starter, and was ordering it from somewhere. When I asked my ****** dealership why didn't they just put the one in from ******, and ****** told me that they hate working with carshield because they never want to put the correct parts back in cars. They paid a whole ***** for the starter, and I had a hundred dollars deductible. To top it off, after not having a car for so long, I rented a car the 5th day, I wasn't even reimbursed for it. They had the nerve to give me *****, for the entire time, saying that they only pay for as many hours it took for them to put the part in. I had to wait 5 days without a car because they wanted a cheap part, and I got screwed. Do Yourself A Favor People, Stay Away From Carshield. FAR, FAR, AWAYCarShield
Date: 10/06/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromCarolyn D P
Date: 10/03/2022
5 starsCarolyn D P
Date: 10/03/2022
I purchased my warranty on Oct 3, 2022 Spoke with sales agent ******* who was very professional, pleasant knowledgeable and he kept it real with me. I still have an existing policy that will end on January 2023. After see the commercials and reading all the excellent reviews Im glad I signed up today. My car has no issues, so I have used the insurance yet, but at least Im have the coverage.CarShield
Date: 10/05/2022
Thank you for being a loyal CarShield customer and taking the time to leave a positive review! Customer Relations
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