Reviews
Customer Review Ratings
Average of 3,281 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAudrea G
Date: 09/27/2022
1 starAudrea G
Date: 09/27/2022
Terrible service response for repair service that is covered in my contract. A repair that would take 3 hours to repair. I had to wait almost 2 days for approval of payment. Lost 2 days of work because of this. I will never recommend this service to anyone. I will be cancelling my contract effective immediately. Also, can not find a repair service that will accept this coverage. It took me 8 hours to find someone who would, but really did not want to use this service but did to help me out. It took 2 days for approval.
CarShield
Date: 10/04/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromT. J.
Date: 09/27/2022
3 starsT. J.
Date: 09/27/2022
Im only giving 3 stars because they actually fixed my car. My only complaint is the rental car reimbursement. They had my car for 46 days and only paid for a 3 day rental. The adjuster took 2 weeks to even get to the car and then another 2 weeks to get the part. This is ridiculous and Im paying for their non sense of urgency never mind my inconvenience this has caused me.CarShield
Date: 09/28/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsT. J.
Date: 09/28/2022
You guys arent going to properly address anything because *** contacted you about this and Im still out $600Review fromReginal S
Date: 09/27/2022
1 starReginal S
Date: 09/27/2022
CarShield is a scam/fraud they will take your money and deny your claims. I made 4.5 years of payments without filing a claim until something went wrong with my car. ********* denied the claim. I've paid almost $5000.00 over the last four n half years people kept warning me about Carshield how they're going to rip me off that I should cancel my membership and run. I already invested so much money I would loose it all; so I stayed. A very bad decision on my part when they denied my claim it really hurt I felt like I just lost a million dollars. This company is a fraud ripping off millions of dollars of hard working people which most of us are living check to check. I thought this was a good company and boy was I wrong, I've loss thousands of dollars dealing with this company I can just hope one day in the very near future Carshield gets sued. This will be the only way I would get my money back.Sincerely,*****************************CarShield
Date: 09/29/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromjerrad d
Date: 09/27/2022
1 starjerrad d
Date: 09/27/2022
Horrible They Accepted a forged invoice from the mechanic that supposedly had finished my vehicle, he had not. when i called to find out what was the issue they stated they had an invoice i signed off on stating the car was finished, and there was nothing they could do to help.they will not give a rental because the invoice says the car is finished, which once again was not.and the mechanic refuses to finish the repair because carshield has already paid. I would recommend to anyone who uses this service to not accept one of there vendors and take it to a place you know will do quality work and not mess you around, as the people at carshiled are either incompetent or they just don't careCarShield
Date: 09/28/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromScott E
Date: 09/27/2022
1 starScott E
Date: 09/27/2022
They wont cover what they promised also dealerships will not take this warranty as they wont pay after service is done and its wasnt just one dealership they all in my area said the same thing about CarShield not paying them so Im stuck with a broke truck nowCarShield
Date: 09/29/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at https://**********************/find-a-preferred-repair-facility/Review fromGary F
Date: 09/26/2022
1 starDO N0T, DO NOT Get involved with this company. First they were extremely disorganized. Asking for info. that was already sent and eventually found the info. They have a process that when they ask for info. and it is sent they have 24 to 48 hrs. to respond so they ask one question at a time to delay the process, I NEEDED my truck for work and it was done for two weeks and they would not allow me to take it or void the warranty. It was like they were trying to out last you so you would give up. Finally after a month they settled and paid only 1/3 of what it cost. originally the car repair shop and others said they refuse to deal with Car Shield because of similar experiences. I am so angry with the way they treat customers. we DO NOT come first. my other car just broke down and the ***** DEALERSHIP said they will not deal with Car Shield and they were even in a different state, I told them to give me a good trade in value and I bought a new one just to get rid of all my problems. I want to take them to small claims so they stop doing this to others. I wish I would have read all of these complaints before I sighed up. STAY AWAY AND TELL OTHERS!!!!! You wanted me to leave a star rating. There was not one low enough!!!Review fromTimothy S
Date: 09/26/2022
1 starIt's a totally scam, and it should be against the law to operate a company like this.Review fromRickie F
Date: 09/26/2022
1 starRickie F
Date: 09/26/2022
What a bunch of liars the only way you get it want a $100 deductible if your car sits in the shop for six months waiting for a junkyard part that you need they will not use new parts. They will always try to put used parts in your car, my insurance cover $3800 of my $7500 transmission repair so they are false advertising. It should say if you accept or reuse junkyard parts so we can make a huge profit.CarShield
Date: 09/27/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromDan K
Date: 09/25/2022
1 starThank you for your reviews I was looking into this for my truck and now I have the information. I would never use this companyReview fromWilliam D
Date: 09/24/2022
1 starWilliam D
Date: 09/24/2022
Car Shield is the most one of the underhanded company I have ever dealt with. I was paying my bills on time each month and then as soon as something happened to my car, I can not find no dealer that will take the plan. this company is a scam!CarShield
Date: 09/26/2022
Please contact our customer ********************** department at ************ and one of service representatives would be happy to help you locate a repair facility in your area that has worked with CarShield in the past. Customer Relations
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.