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Average of 3,281 Customer Reviews
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Review fromAndrea C
Date: 09/23/2022
1 starAndrea C
Date: 09/23/2022
Very poor service. I've asked the number of times where can I take my vehicle to get it looked at or serviced and all they ever told me was what my warranty covered and never got back with me on any of my questions or concerns. I canceled my coverage with them and they are telling me that I am not entitled to any of my money back. I never used their service and I believe that they should give me some of my money back because I have been with them over a year and never used their services for anything. This company needs to be reprimanded and possibly shut down because they're giving people false promises and a bunch of Lies. No worries because God sees it all and I know that he will take care of it
CarShield
Date: 09/26/2022
Monthly renewing contracts are not refundable after the first 30 days of coverage. Much like car insurance you do not receive money back or a refund just because you don't file a claim. As a courtesy, CarShield will refund your last 3 payments. We are sorry to lose you as a customer.Customer RelationsReview fromDarryl T.
Date: 09/23/2022
1 starDarryl T.
Date: 09/23/2022
Customer service operator was very rude, I was given information from a prior call about my account that differs from my recent call. Totally useless warrantyCarShield
Date: 09/26/2022
Thank you for bringing this to our attention.We will review the call and address any issues with the customer ********************** representative. We are sorry to lose you as a customer. Customer RelationsReview fromDonna T
Date: 09/23/2022
1 starDonna T
Date: 09/23/2022
I wanted to cancel I was transferred to 3 different people finally the last person made me feel so guilty and I had to jump off the call for work and haven't been able to cancel. I want to cancel and would like to refund of my fees paidCarShield
Date: 09/26/2022
Monthly renewing contract only receive a refund within the first 30 days. We have cancelled your contract as requested and will refund your last 3 payments as a courtesy, Customer RelationsReview fromJames L
Date: 09/22/2022
1 starJames L
Date: 09/22/2022
Rotten customer **********************. Their coverage (or lack there of) is a joke! I was told when I took out our two policies that I could rest easy because having CarShield is like driving a new car NOT!! When I called to cancel the representative actually hung up on me!!After I cancelled I received emails offering me a lower rate ??CarShield
Date: 09/26/2022
We will review the call and address any issues with the customer ********************** representative you spoke with. We have also added your information to our do not contact list. Customer RelationeReview fromDarius S
Date: 09/22/2022
1 starDarius S
Date: 09/22/2022
Car Shield is a SCAM! Do NOT use them. They do not honor thier contract and will deny your claims for reasons that have NOTHING to do with you or your car! READ all the complaints by just googling car shield reviews. Multiple class action lawsuits and a long history of complaints with the Better Business Bureau! Weve put money into it every month and they deny claims because the car is still operable and then when the car breaks down because of the same issue, they deny it because we drove the car. Every single claim has been denied.a MAJOR scam! Nothing in the printed contracts are actually covered without being interrogated and wanting to see ALL of your maintenance receipts. This company should be shut down IMMEDIATELYCarShield
Date: 09/23/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromKeith S
Date: 09/21/2022
1 starKeith S
Date: 09/21/2022
I had car shield for there years before I first put in a claim. On my first claim they only paid less than $200.00 I had to pick up close to $1800.00. Second claim was denied and third only paid again a very small portion I paid $1200.00 I cancelled it's cheaper to pay out of my pocketCarShield
Date: 09/28/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromElisa T
Date: 09/21/2022
1 starElisa T
Date: 09/21/2022
Huge Scam!! Do not use this company. A sensor went out on my vehicle and we took it to the dealership immediately. The Dealership initiated a claim. We waited for 5 days and the company did not contact us. We called and they said someone will all us back. The Dealership said they have a bad reputation for not paying out claims. But in good faith we continued to call and wait for a call. It was day 12. and we authorized the dealership to fix the car. On day 15 in the afternoon, Car Shield called and said oh you have a claim you want to discuss. The Representative started to ask me questions about how i discovered the issue. I explained and then let him know that the car is at the dealership and I authorized the charges because I could not wait any longer. He clearly told me we will not pay out, the contract stats on every page that very clearly that No claim will be paid out without prior authorization. He said yes, he knows that they took longer than normal but he could do nothing for me. The scam is for you to pay on time every month and when you submit a claim you are at their mercy. You have to wait for them no matter how long they take. BIG SCAM! NOT WORTH THE MONEY! SAVE YOUR MONEY!CarShield
Date: 09/26/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown please reference your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.Review fromDavid G
Date: 09/21/2022
1 starDavid G
Date: 09/21/2022
These guys are very corrupt. I gave them a one star review through a site called ***** *****. They had it removed.I would stay clear of these guys and don't trust anything you read on ***** *****. It's controlled by the almighty $$$$.CarShield
Date: 09/26/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromDeidre W
Date: 09/21/2022
5 starsDeidre W
Date: 09/21/2022
It was great. I feel that Carshield really helps when it comes to having major work on your car when you don't have the money for it. It's a great opportunity to get your car fixed.CarShield
Date: 09/22/2022
Thank you for being a CarShield customer and taking the time to leave a positive review!Customer RelationsReview fromSharon J
Date: 09/21/2022
1 starSharon J
Date: 09/21/2022
I purchased CarShield after a pricey repair ($1600.00+). When it was time for more repairs, I called CarShield and asked what to do prior to bringing my car in. I was instructed to bring the car in to the repair shop and give the person checking me in numbers to reach CarShield and start a claim. I was told by the CarShield representative that would be all I needed to do. This was in the beginning of August (8/8/22). After leaving my car in the repair shop for a few days, I received a call from the shop with estimates on when parts would arrive, and work would be done (late September). I was also told they couldn't get in touch with anyone at CarShield to start a claim and find out what was needed which prompted me to call CarShield for help. I was told by CarShield the repair shop needed to send documentation. This is something that should have been communicated between CarShield. I relayed the information to the repair shop who informed me CarShield was not very responsive. Five weeks later, the repair shop called me to say my car was ready however they've not had any communication with CarShield. Again, I called CarShield to see what was holding up the process and was told the repair shop should reach out to the adjustor with a final invoice and after 2 hours, payment would be sent. As this was the end of the day, the repair shop and I agreed to speak in the morning. Again, I relayed the information, and the invoice was sent. The next day I checked in with the repair shop to see if payment had been received so I could pick up my car and found no payment had been received. Both the repair shop and I called CarShield. I spoke to representatives who said they'd check on it. After getting off the phone with CarShield, I received a phone call from the dealership stating, "I'm so sorry to tell you this but CarShield is saying they aren't paying the claim because the work was not approved because of something you did not tell us was in your contract".CarShield
Date: 09/23/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.
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