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Average of 3,284 Customer Reviews
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Review fromLangston B
Date: 09/01/2022
5 starsLangston B
Date: 09/01/2022
Just fine. Just fine. It's good to have it on hand.
CarShield
Date: 09/07/2022
Thank you for your positive review and being a CarShield customer!Customer RelationsReview fromDominic K
Date: 09/01/2022
1 starWhy do u have all senior citizens in ur commercial? *******************, he's a 103 years old, ********* is like 70 and who the f*"! Is the 3rd guy in the commercial, not famous I've never seen him before and I'm 45 lmfao USE YOUNG PEOPLEReview fromBenjie B
Date: 08/31/2022
1 starBenjie B
Date: 08/31/2022
I took my vehicle to an approved dealer for a transmission leak. A a new customer i wasn't aware that they had to be called before the repair. The car is still at the repair shop and Car shield denied the claim. What a waste of money. I will have to cancel my subscription. VERY DISAPPOINTED FOR AN HONEST MISTAKECarShield
Date: 09/07/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.Review fromRichard P
Date: 08/31/2022
5 starsWorks great. I'm happy with it. Anything that fixes my car meets my expectations.Review fromKaren T.
Date: 08/31/2022
1 starI've been paying into this company for 3 years and when I needed to get my car repaired, I thought I only had to pay the deductible but I ended up paying over $500.00 out of pocket for a covered repair. This company is a rip off.Review fromPhyllis C
Date: 08/30/2022
1 starPhyllis C
Date: 08/30/2022
CarsSheild is a waste of money! I contracted them for car protection and paid for 2 and a half years before I needed to use it. I contacted them for a repair, started the process. Which was beyond confusing. Unfortunately, due to parts availability, had to wait a considerably long time. Nearly six months later when my parts finally arrived, I scheduled the repair with my chosen mechanic. In the meantime, ********* had cancelled my request without informing me. So, as a result my very expensive repair was considered unauthorized. Both my mechanic and I called multiple times, spoke with several very rude and condescending people who totally refused to assist. Apparently, once a ticket is opened, you have to continue to work with the same rep you started with. The representative I had originally been dealing with would not return any of my calls. Dispite the fact I had the claim number, the name of the rep and his extension. They just kept insisting my repair was unauthorized. So as a result I wasted 3 years worth payments for this so called protection and ended up paying over $8000 out of pocket for a major repair that should have been covered. I'd prefer to give no stars, on a scale of ****, I'd rate carsheild with a negative 99.CarShield
Date: 09/01/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that you initiated a claim and were advised of the contractual claims process. This process was not followed, therefore the claim was not approved or authorized. This claim did not fall under the requirements of the Emergency Repairs section and refusal to follow the claims process has resulted in claim denial.Review fromCourtney J
Date: 08/30/2022
1 starCourtney J
Date: 08/30/2022
Definitely buyers remorse,Oh I bought my CarShield plan in February2022, in August my engine locked up on me so I started the claim process first Car shield wanted my maintenance history, I gave it to them, no problem, The next they told my mechanic to break down the engine, take a picture, and send it to car shield so they can see what happened to the engine, a $4000 labor fee that car shield do not cover, myself and my mechanic we both asked how can you look at a picture and determine what happened, right away felt like this is car shield way of not repairing my car with without them saying no, here is September and my car is still no fixed, but they call like clock work for that monthly payment.CarShield
Date: 09/01/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromRichard S
Date: 08/30/2022
5 starsRichard S
Date: 08/30/2022
Good. They came through when I needed them. That's what counts.CarShield
Date: 09/01/2022
Thank you for being a loyal CarShield customer!Customer RelationsReview fromKatrina M
Date: 08/30/2022
1 starHorrible scam. They will find any loop hole they can to ***** you and tell you its in the contract. Don't use them its a scam.Review fromSteven T.
Date: 08/30/2022
1 starSteven T.
Date: 08/30/2022
Took my car in for service at Ford dealership. Vehicle is equipped with electric power steering which needed to be replaced. My $100 deductible became $400 and my seven day rental I was told I would only be paid for two days, then they said one day. Still haven’t received it and they say it’s because of the receipt.I talked to Manny service reps most of them were OK so we were very rude. They refused to pay for the programming of the steering rack even though the new rack would not operate without being programmed after talking to several reps they found that if the dealer told them the rack does not operate they would pay for the programming even after that it took several more calls to get them to pay for it and then they only paid a third of what it cost. Again the alignment is necessary when you remove the steering rack but they consider in maintenance and refused to pay for it. I agree alignment is maintenance but not when in conjunction with the removal of the steering rack. I manage service centers for 35 years and it’s the first time I have to have my car serviced somewhere and it’s been a nightmare. I’ve dealt with warranty companies like this but I didn’t expect it from Carshield. Obviously I canceled my policy and going to find another company
CarShield
Date: 09/01/2022
******************** examined your experience based on the review you have provided. ******************** is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with us, please feel free to select another repair facility. Repair facilities that work with ******************** can be located in your area at ****************************************************************
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