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Review fromDon S.
Date: 08/30/2022
1 starDon S.
Date: 08/30/2022
I paid my account faithfully with CarShield. I filed a claim in April of this year. It has taken them until now to tell me that my claim was rejected. I called, called called them almost every day and they kept give me all kinds of excuses. Now I’m out of a car for 5 months. They tell the shop to tear the motor down now that’s $1500. That I’m left to pay plus getting car fixed. The adjuster said that I put water in the motor. Me, being a woman have never put anything in my car. I had regular oil changes and tune ups. I am so frustrated and disgusted with this company that I could scream. I don’t know what I’m gonna do other than pray for a miracle
CarShield
Date: 09/01/2022
I feel car shield is not fulfilling its part of the contract which was purchased through them. on Saturday 8/ 27/2022 at 10am I took my vehicle for service at ********* in ******* ** for an oil change and have them look over the vehicle to recommend any repairs or services needed and found the following (see attachments) ********* contacted car shield for approval for repairs to be made. later I was contacted by ********* and advised car shield was requesting photos and video of the parts that needed to be replaced and the condition they were in. ********* submitted the info. ********* then informed me that car shield was requesting documentation for the last 12 months of vehicle maintenance no where in the contract does it state the need to supply the past 12 months of service records only states may ask for copies of service records ....these repairs have nothing to do with regular servicing of the vehicle . ********* asked me if I wanted to leave the vehicle or pick it up since they were still waiting on approval and car shield was closed after3pm which I did pick up since I needed to get to work. on 8/30/2022 I contacted car shield at about 2pm and they advised me the claim was inactive since the vehicle was not at the shop. The rep then advised me the claim adjustor needed 12 months of service records and when I purchased the vehicle and video of the wheel hub issue and would take 24hrs before a decision would be made if the claim would be approved or not .( I dont understand why car shield did not contact me ) she also advised the shop stated the car is not safe to drive with the repairs needed. I asked her if I could get the rental car that is part of the coverage, and she advised no only if your claim is approved would you get that depending on your coverage. I feel car shield misrepresents how easy the process is to have the vehicle repaired and no where in contract does it state it will take 24hrs to be approvedReview fromMichel R
Date: 08/30/2022
1 starMichel R
Date: 08/30/2022
I put a policy on my 29 year old sons Ford F-150 his engine began making a ticking. His truck sat at the Ford dealer for over two months. Each time we called the dealer said car shield didn’t give them the okay to repair yet. After many calls and them ordering many expensive test to be done they gave the okay to repair and then refused to pay for all the test they ordered to be done to the engine. Although the repairs were covered under the plan. Do NOT get ripped off by this crooked company!!!!
CarShield
Date: 09/01/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromPenny P
Date: 08/30/2022
1 starPenny P
Date: 08/30/2022
I have been a customer for 22 months. I have tried to use CarShield 3 times, to only be disconnected and not called back when they knew I was stranded needing a tow, the second time, was stranded at home, but it was Friday night and Carshield was closed, now today, I have a claim to file and am told I can't when ******** on 8/23 at 12:00 told me I could. The print adds also state I can take my vehicle to any dealer or certified ASE mechanic of my choice. I took my vehicle to the dealer, they fixed it and now I'm told I can't file a claim. I tried to cancel and of course the customer ********************** operator wouldn't help me. I'm really mad that I'm out all this money for premiums not realizing what a scam this is. Yes, I have my contract number, yes I tried to file a claim online, only to get an error message "No URL found". This is on YOUR website. I want to file a claim and have my expenses covered as promised, or I want my premiums returned to me. $1869.78 for 22 months please.CarShield
Date: 09/01/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract is willing and able to work with any repair facility to adjudicate claims according to the terms and condition of your specific contract. If your chosen repair facility refuses to work with you and the administrator, please feel free to select another repair facility. Repair facilities that work with the administrator can be located in your area at ****************************************************************Review fromLorenzo M
Date: 08/29/2022
1 starLorenzo M
Date: 08/29/2022
Was denied coverage on my 2017 *********** due to mechanic putting wrong mileage on paperwork, My claim was denied, therefore I told the rep I want to cancel my policy. I was told to call back to cancel but however the rep insisted I keep the policy or transfer it another vehicle thats already fully covered, I called in on Monday 8/29/2022 and was told its too late to cancel and I will be charged and then I was offered a cheaper rate to stay in my contract. After being told I might as well keep the coverage, I placed another call back to carshield and spoke with a rep by the name of ******, I requested to speak with a supervisor and was told that she spoke with the supervisor and theres no refund or anything that they can or will do, I asked to speak with a supervisor numerous times and was spoken to in an unprofessional way, rushed off the phone and told that theres no need for her to connect me with a supervisor but however she have one contact me within 48 hrs. I normally dont leave negative reviews, but ****** nonchalant I dont care attitude was very unprofessional and definitely not someone I would want to represent me or my company, training your customer ********************** or certain individuals will improve business and maybe help with customer relationsCarShield
Date: 09/02/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failure of the parts requested for replacement occurred prior to the purchase of the Vehicle Service Contract or during the waiting period of the Vehicle Service Contract. Therefore, this failure is not covered by the Vehicle Service Contract.Review fromDan S
Date: 08/26/2022
1 starDan S
Date: 08/26/2022
Not worth it. Have a *** X5 2018 and a high voltage expansion/shutoff value went out. I have the Diamond coverage and it states in bold print, parts not covered are in section B. My part wasn't listed in section B. Repair shop called carshield and they said part wasn't covered. I called them and they said they don't cover batteries or cables as stated in section B. I said this isn't a battery or a cable. They then came back and said, well if you look at section D subsection t, that states older or high mile vehicles, valves aren't covered so **** out of my pocket on top of my payment to carshield. Remind you, it is a 2018 so not old. It has ****** miles on it so not high miles in fact under average for that year. They told the dealership where i had the vehicle to be repair, i could go thru arbitration and see if i could get anything done. So not only pay for it but spend more time dealing with it. Not worth the money to be member of carhield.CarShield
Date: 09/01/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim has been adjudicated correctly according to specific terms and exclusions of the Vehicle Service Contract.Dan S
Date: 09/03/2022
Of course they did. Wouldn't have thought any different as they work for you and are good at ripping customers off. Would like to know what you consider high mileage. Oh I did figure that out ANYTHING OVER MANUFACTURERS WARRANTY!!!!!!!!!!Review fromTaylor M.
Date: 08/25/2022
1 starTaylor M.
Date: 08/25/2022
Not worth it! Mislead me while receiving coverage only to later find out my vehicle condition voided the warranty so wasted a year and a half of paymentsCarShield
Date: 08/29/2022
CarShield will refund your last 6 payments. You will receive one payment back to the card on file and the remainder will be sent via check within **** days.Customer RelationsReview fromAsya w.
Date: 08/25/2022
1 starAsya w.
Date: 08/25/2022
My clutch went out in my car & I had to pay $2700 out of pocket & paid over $2000 in a rental car! Car shield is a rip off! They claimed the clutch wasn't part of my MANUAL transmission!CarShield
Date: 08/30/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown please reference your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.Review fromTIBERIUS L
Date: 08/24/2022
1 starTIBERIUS L
Date: 08/24/2022
I have a 2009 ******** SL 550 hard-top convertible, so when my initial warranty plan expired, and after seeing all these actors on TV glorifying Car Shield, I decided to go with them, and I bought the most expensive plan that showed a laundry list of items this DIAMOND COVERAGE PLAN covers. The plan states that it is like having a "NEW CAR COVERAGE." I also got my daughter the same coverage for her 2016 *** 328. Every time her car was in the shop they would not repair anything, NOTHING, so I tried to cancel her plan after 6 months, and it was next to impossible.Finally, I called **************** and they refunded me the money I paid for her policy. With the ********, the past 3 years Car Shield has only paid for a few "small" items. They would not cover *****% of my ******** claims, it was always lipped service of why it's not covered, they made up stories, after stories, and not cover most of the claims. I have paid out of my own pockets close to $4,800.00 for repairs. 6 months ago I tried canceling my plan many times, it was exhausting to deal with Car Shield customer **********************, and every time they tell me, this time it will be canceled. 6 months later here I am. So today I got a phone call from renewal, asking if I would renew my plan, explaining that they fired the previous company that was managing the claims. I smell ** on that! So I guess it's still not canceled, so no refund checks in the mail. This company is a SCAM!CarShield
Date: 08/25/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromRon
Date: 08/24/2022
1 starRon
Date: 08/24/2022
First time I use their service I had an issue with my front end they denied me stating that it was caused by a seal and seals are not covered end result I had a $2,700 repair **** cancel car shield immediatelyCarShield
Date: 08/29/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your experience based on the review you have provided. The Administrator of your Vehicle Service Contract has checked your specific VSC and phone number of record and find that no claims have ever been filed or called in. If you have experienced a mechanical breakdown please reference your contract and follow the claim process and have your repair facility contact the Administrator to facilitate adjudication of your claim.Ron
Date: 08/29/2022
Carshield is not being forthright a claim was made and denied I stand with my advice and review never go to carshield read all the fine print don't be misledRon
Date: 08/29/2022
Carshield is not being forthright a claim was made and denied I stand with my advice and review never go to carshield read all the fine print don't be misledReview fromAudra D
Date: 08/24/2022
5 starsCar shield customer ********************** was very helpful. Most shops in the small town that I live in did not accept warranty coverage. Car shield found a shop 25 miles away. Towed vehicle, got it fixed and I'm back on the road.
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