Complaints

This profile includes complaints for LMS Parking Enforcement's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LMS Parking Enforcement

  PO Box 49 Boone, NC 28607-0049

• 

  LMS Parking Enforcement

  PO Box 49 Boone, NC 28607-0654

• 

  LMS Parking Enforcement

  PO Box 49 Boone, NC 28607-0654

• 

  LMS Parking Enforcement

  1919 Boulevard St Suite E Greensboro, NC 27407

• 

  LMS Parking Enforcement

  PO Box 415 Boone, NC 28607-0665

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This parking company has booted me at my own residence numerous times, is rude on the phone, and still makes you pay even in times of wrongful towing. This company boots me and others who PAY ($380) to park where we live, just to be booted illegally.

  Business Response

  Date: 09/19/2024

  Hello,

  LMS Parking enforces parking regulations put in place by the community. On information as to why the vehicle was wheel locked or towed please feel free to contact your local LMS Parking office.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:08/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This isnt shocking this company preys on young adults in the political city. Not bbb registered shady as heck and charge different prices to different people. We will be filing a court doc and will be seeking an attorney if this isnt handled. This bs about not typing in exactly your license plate We were one number off while out and about and there was no other black ***** suv. Granted the So on a technicality they was charge a college student 180 to remover the boot. Granted 160 cash. 20 fee. Now I can tell you as a business man there is no service fee to run a credit card for ***** in American. I would really like to know who they are using to process these charges because I can guide them in the right direction. My guess is someone on the city board has approved this company and getting a cut back. And we will soon find out. There wasnt a black ***** crv within miles. We checked ************ is a bunch of scam artists who take great pride in this game they play. Whats crazy is the city lets this bs go on. Clearly tells you someone on that board is involved in making money if this.

  Business Response

  Date: 09/19/2024

  Hello,
  LMS Parking manages and enforces parking regulations put in place by the ownership or management of the private parking lot. License plates are unique and specific to the vehicle they are assigned. When registering a vehicle for parking the license plate must be accurately submitted.
  Respectfully,
  LMS Parking Management

• Initial Complaint

  Date:08/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a boot placed on my truck on 8/23/2024 parked in visitor parking surrounded by nothing but empty spaces. I had left my phone in my company vehicle and got a ride to go retrieve it. I had no way of registering my vehicle. In any case I was surrounded by EMPTY spaces causing no issue for tenants, first responders, or any other living soul in regards to parking. This is extortion. Your company is predatory in nature and the fact that you have no appeals process speaks that very clearly. In a time where everyone is struggling financially to be extorted for the ridiculous $180 wheel lock fee is absolutely morally repugnant. Reading through these reviews and the generic replies herein shows that your business isn't in the business of making things right. Just making easy money preying on people in unfortunate situations.

  Customer Answer

  Date: 09/03/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 09/19/2024

  Hello,

  LMS Parking enforce parking regulations put in place by the community. To avoid being wheel locked or towed all vehicles must adhere to the parking regulations. 

  Respectfully,

  LMS Parking Management

  Customer Answer

  Date: 09/19/2024

   I am rejecting this response because:
  Its a generic pre written response. Company doesn't even take the time consider real world circumstances. I hope the owner steps on a **** and gets the clap.

  
  

• Initial Complaint

  Date:08/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am parked at my own apartment complex with a new vehicle I bought. The process that I was told was to talk to office and they will give a temp tag. I come out to my car and it is booted. On top of that the agent says the wait till be an hour to hour and a half. This is insane to ask me to wait when I have explained that I am ready to pay. The operator was also very rude when I was trying to explain the situation and wouldnt even let me finish. He would cut me off and say that the details are explained online. Now is this the way to treat someone that is compliant. i dont under why they do this or how it is legal to operate like this but something needs to be done. Clearly their process isnt explained online otherwise this would have never happened. My other vehicle was registered properly yet somehow this one didnt meet their standards.

  Customer Answer

  Date: 08/28/2024

  I have not heard from the business in response to my complaint.

  
  

• Initial Complaint

  Date:07/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 07-21-24 One the the employee in a previous boot incident charged me 180$ the incident that occurred on 07-21-24 the employee charged me 100 for the same thing , when I questioned him about it , he stated stated that the charge of 180 was not the correct price and I was over charged .

  Business Response

  Date: 07/22/2024

  Hello,

  All fees are listed on the window slip left on the immobilized vehicle. For any other questions please contact your local LMS Parking office.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged 11% extra for using a credit card after wrongfully booting car. These guys are criminals.

  Business Response

  Date: 07/22/2024

  Hello,

  LMS Parking fees are clearly listed on window slips left on a wheel locked vehicle.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10/24 at 10am, I registered a rental car at my sons building, ************ in *********. This required scanning a QR code in the garage and filling out a form. However, there is NO cell service in the garage. Therefore, I took the elevator to the lobby to get a signal. When prompted to fill in the plate number, I accidentally transposed two of the numbers. (This would not have happened if I could have filled out the form in the garage). The next morning, well within the time left in my reservation, I discovered a boot on my car. The company, LMS, demanded $160 in cash or $180 in credit card to remove the boot. My car was the only black **** Expedition in the garage at the time. It was registered, but due to tiny print on the mobile app, the fact that it was a rental, my lack of reading glasses and the absence of any signal in the garage, I made a simple typo with the plate. This seems to be a predatory company who looks for vulnerable people. I paid via CC because I was helping my son to move and we were in a tight deadline. I tried to appeal to the dispatcher, but without success.

  Business Response

  Date: 07/19/2024

  Hello,

  When registering a vehicle it is important the vehicle's information is entered in accurately. The registration form requires vehicle owners to type their vehicle license plate in twice to help avoid making a mistake. The form is accompanied with a large warning message that does state incorrectly entering in a vehicle license plate would result in the vehicle being wheel locked or towed at the vehicle owner's expense. A confirmation email is sent once that form is submitted to the vehicle owner with a receipt of the vehicle's information that was typed in along with the same warning message. LMS Parking does not control cellular service inside of parking decks. 

  Respectfully,

  LMS Parking Management

  Customer Answer

  Date: 07/19/2024

   I am rejecting this response because:
  
  1. The form referenced in the response as being "in very large letters" makes no sense. Users are required to scan a QR code and fill out the form on their mobile devices. This makes the print extremely small and hard to read.  Again, please keep in mind that the user is asked to use a system that REQUIRES  a wifi signal, even though there is almost never a wifi signal in the parking garage of this building. A system set up to fail! 

  2. I did not get the confirmation email from the vendor for several hours. This was also read on my mobile device and unless I read the ENTIRE thing, I simply assumed the confirmation meant that I had done the process corrrectly.

  3. There is NO room for human error in the vendor's system. I have seen online complaints from others like me who simply typed in one digit wrong. I was using a rental car and was in the middle of a giant moving project. Humans make mistakes and I typed a letter wrong. It should not cost me (or others) $180 for a mistake.  

  4. My car was the ONLY **** Expedition in the garage, and it was a large black SUV. I got the first four digits of the plate correct.  You need to train your employees to use a little common sense and make adjustments if they suspect a typo.

   

• Initial Complaint

  Date:06/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in an apartment complex called ****************** in *********, **. My complex utilities a parking company that requires online registration. My partner ****** in guest parking this evening and attempted to register their car and the website would not work to register their vehicle (screenshots and screen recordings attached). We tried on their mobile device, my mobile device, and a computer. All three devices would not populate the page required to register the vehicle. We kept trying the website for the next 2 hours, and it still has not loaded. In addition to this, we tried the company website for the parking company and the ******* isnt even listed. We also provided a paper parking pass (I am aware this is the old process but the current process wasnt working so we wrote on the pass the website was down). When we arrived back, there was a boot on the vehicle. We called the company and explained the website is not working and we additionally left a note. The operator on the phone said that there is nothing they can do because my partner has successfully registered their vehicle in the past. This is a system error and not a user error. The new ********************** process should not be implemented and enforced if its not working, hence I am very upset the company is unwilling to remove the charge and they should be responsible for paying the boot charge if you are using a parking enforcement company that is not fully functioning for its guests.

  Business Response

  Date: 06/21/2024

  Hello,

  Thank you for providing that screenshot, we are able to see the device being used had low cellular/data reception. Visitors are required to be registered while parked within the community by either scanning the ** Code found on the Register2Park signs or by visiting the *** listed. More than 1100 visitors have been able to successfully register their vehicle within this community without issue. 

  Respectfully,

  LMS Parking Management

   

   

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company put a boot on my vehicle, even though I paid for the parking service. I entered my plate, but they said I entered it wrong since it was a special plate. I will never park with them again.

  Business Response

  Date: 06/21/2024

  Hello,

  License plate numbers are unique and specific to the vehicle that they are associated with. It is the utmost importance when registering your vehicle that the license plate is entered precisely and accurately.

  Respectfully,

  LMS Parking Management

   

  Customer Answer

  Date: 06/21/2024

   I am rejecting this response because:
  
  I paid for the parking, and still was fined. The person who works for LMS Parking Enforcement knows that the plate was entered to the best of anyones ability, and they still choose to ticket and boot it. 
  
  

  Customer Answer

  Date: 06/21/2024

  Hello,
  
  You can see here i paid for parking, but it does not show the plate number. Even though it was entered correctly. 

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was directed where to park by a parking attendant, I paid 25 to park, returned to my vehicle to find a lock on my wheel. When I spoke with the attendant he told me I had to pay because I parked in an electric charging parking space. I questioned the parking attendant about the space and I was told it was first come first serve. I paid the $160 to be able to go home and then the charge was for $180. One scam after the other got this company. The police were called, they came, and told me it was fraudulent but they could not do anything about the wheel lock.

  Business Response

  Date: 06/21/2024

  Hello,

  Parking spaces can be reserved for specific vehicles such as ****************** or Handicap Accessible. Notations of which can be found via a sign in front of the space and/or marking on the space itself. Parking in violation to the parking lot's regulations will result in the vehicle being wheel locked or towed at the vehicle owner's expense. 

  Respectfully,

  LMS Parking Management