Business Profile

Parking Enforcement

LMS Parking Enforcement

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Pattern of Complaints

Complaints

This profile includes complaints for LMS Parking Enforcement's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

94 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 31, 2024 **********, ** I used the ** code (in the parking space) to put in parking info, which I thought I did correctly. Come back to parking LMS had just put the boot on my vehicle. I didn't understand why. Found out my ** experience didn't go through. Tried to explain but LMS could care less. They were very busy booting other vehicles. We touched the boot and then it was an automatic additional ******. After I paid money and wanted a receipt, LMS tried to email me but it never went through and I have not received it yet. LMS said it was probably not a good signal in the parking garage. Same problem I had with originally paying for parking when I got to parking garage. It is okay for them to have an excuse but not me. Very very bad customer service. After we paid, a number of other people on the same side of the garage, booted had the same issue. Terrible company.
Business Response
Date: 06/03/2024
Hello,
LMS Parking manages and enforces parking regulations set up by the management/ownership of the parking garage. Registration forms specifically state if a confirmation email is not received the vehicle owner will need to register again. LMS Parking has no control over a vehicle owner's cellular service. Tampering with a wheel lock immobilization device will result in higher fees.
Respectfully,
LMS Parking Management
Customer Answer
Date: 06/03/2024
I am rejecting this response because: Please advise where that is stated about getting notified. Not familiar using QR codes and I filled in all information. Did not see a submit button. I thought it was done correctly. You aren't responsible for cellular issues but I didn't know there was any issues to begin with. LMS takes my CASH MONEY and DEBIT CARD MONEY with no receipt because LMS couldn't get service on their phone. I have to submit 2 complaints to LMS to get 2 receipts 48 hours later? Somehow you should be held accountable for your actions also.
Initial Complaint
Date:04/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LMS illegally booted my guests vehicle. We were forced to pay $160. I live in the building and my guests vehicle was registered.
Customer Answer
Date: 04/28/2024
I am a resident of the property where my guests vehicle was booted. Again, I am a RESIDENT. I tried explaining this to the *** dispatch officer and they hung up in my face. I was then charged an exorbitant amount of $160 and heckled by an unprofessional employee who arrived late (after being told that hed arrive no less than 45 mins).
Customer Answer
Date: 04/28/2024
Ive shared clarification multiple times. Please let me know exactly what else you need me to share, and I will gladly comply.
Thank you,

Customer Answer
Date: 04/29/2024
Hi *******,

Here is the invoice I paid. They took the money in cash and drove off before issuing me a receipt, even though I requested one multiple times. Ive also included footage of the driver.

Please let me know the next steps.

Thank you,
Business Response
Date: 05/02/2024
Hello,
Thank you for providing that information. We see you registered your vehicle, through the information you provided, on April 28th at 11:00 am until 9:00 pm. Unfortunately your vehicle was wheel locked on April 27th due to your vehicle not being registered to park within this parking lot at that time. All vehicles must be registered to park at all times while parked within this parking deck by scanning the ** code found on the Parking Boss signs throughout the parking area. For a receipt please contact your local LMS Parking office for a copy to be reprinted.
Respectfully,
LMS Parking Management
Customer Answer
Date: 05/02/2024
I am rejecting this response because:

1. I clarified that I was a resident when I spoke to LMS dispatch. The dispatcher was extremely rude and hung up twice.
2. The receipt should have been given upon request, the same day the transaction was finalized. I should not have to contact LMS for a receipt of my cash payment.
3. The employee that came out was late. I was given an exact time frame of 45 minutes or less. The employee did not arrive in 45 minutes or less.
4. North Carolina House Bill 871 outlines that fees should never exceed $100 for parking infractions. This business is extremely predatory and charge well over the $100 legal limit. I have a photo of their unethical practices and prices.
Initial Complaint
Date:04/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parked and registered my F150 truck in the visitor parking lot at ****************** 5 empty parking spaces on either side of my vehicle. LMS parking booted me due to my tires being on the white line of my parking space. I was told that it wasnt LMS responsibility to clearly post violations such as day limit, and tires touching a white line. Had a policeman meet me onsite with LMS parking attendant. The officer agreed no way my standard truck could physically fit completely inside the lines also agreed there was no signage for me to know I was in violation prior to my parking the vehicle. Fraudulent practices and collection of fees. According to LMS even though you would have no prior knowledge that you are in violation as a visitor, the only way to avoid a boot is to contact LMS before parking to inform them you have a large vehicle and tires are touching the white line. Before the officer departed we had to get verbal confirmation from the attendant he wouldnt boot me again. The parking spaces are not consistent in size. My vehicle is not oversized. LMS is collecting payment in exchange for complete parking violation instructions that should be posted clearly on lot signage. The only way to discover these unposted rules are to experience a boot and pay the fine. THIS COMPLETE SCAM.
Business Response
Date: 04/27/2024
Hello,
LMS Parking manages and enforces parking regulations put in place by the private property's owner or management team. Parking space boundary lines are not suggestions. Vehicles do need to park within one parking space, that is a universal regulation not specific to LMS Parking Management.
Respectfully,
LMS Parking Management
Customer Answer
Date: 04/30/2024
I am rejecting this response because:

There is no signage communicating that tires touching a white line is a parking violation with fines ranging from $100-200 depending on what LMS deems appropriate. This is not a standard parking procedure and is a noncommunicated/nonposted rule violation. The only way a consumer would be aware of this rule is if they violate it. This system strips the power to choose to violate the unwritten rule away from the public.This is absolutely a predatory system.
Initial Complaint
Date:02/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 3, 2024 a boot was placed on my car. The worker ******* said my parking pass needed to be updated and the cost would be $200 cash or $220 card to remove the boot. I showed him the email saying the parking passes needed to be updated in the system by Feb 23, 2024. He then decided to reduce the price to $100 cash or $120 card since it wasnt my fault. Said he couldnt take the boot off for free but would provide a receipt so I could request a refund. Many of the cars at my apartment complex got boots that day. I am now afraid to park on the property at all because I dont have extra money to keep giving the company, I park else where and walk a long distance to my apartment which is not safe.
Business Response
Date: 02/15/2024
Hello,
LMS Parking manages and enforces parking regulations put in place and as instructed by the community.
Respectfully,
LMS Parking Management
Initial Complaint
Date:02/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/7/24 I parked in the designated visitors spot and registered my vehicle. I received confirmation from LMS via email. The next morning on 2/8, there was a wheel lock on my vehicle.

When I contacted the number listed to inquire, I was rudely informed that there’s a 7 day limit. However if that’s the case, WHY WOULD THEIR SYSTEM send me confirmation that I could park in this location if it wasn’t allowed? I was not aware of this rule but they clearly are. This is very much a flaw in their system and they should be held responsible. If this is their company parking rule, then their system should not allow for a confirmation to be granted. Instead it should give a denial with the reason. HAD I WOULD HAVE KNOWN, I WOULD NOT HAVE PARKED MY VEHICLE. I would’ve parked it at my mothers house as I’ve done in the past since I have 2 vehicles. This is giving scam to beat hard working people out of their money.

Anybody would clearly think their vehicle is fine since a confirmation was received.
A confirmation email giving approval is just that… approval to park and that should be honored.
I am highly upset about this whole ordeal and had to take unpaid time off work.
Business Response
Date: 02/13/2024
Hello,
LMS Parking enforces the regulations put in place by the apartment community's management team in accordance with local ordinances. It is the vehicle owner's responsibility to adhere to the community's posted parking rules. All registration forms list out these rules, which must be agreed to before submitting. Any vehicle found to be parked in violation of the community's parking rules is subject to being wheel locked or towed.
Respectfully,
LMS Parking Management
Customer Answer
Date: 02/13/2024
I am rejecting this response because:
Initial Complaint
Date:01/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently got my car booted, my friend recently moved in the apartments and I tried calling multiple times to get the boot off but nobody answered. I emailed the company and still haven’t received a reply. It’s been 2 weeks and they towed my car. I was helping my friend move his stuff into his apartment and I left my car in an empty parking spot and I didn’t know that there were visitor parking spots available at the time. I decided to stay the night since it was getting too late. In the morning my car was booted and I tried removing it that same day and asking for forgiveness since I didn’t know. But nobody answered. I find it very unfair to have to pay to get my car back after being towed and paying all that money when they don’t even pick up the phone or answer their emails.
All I want is to get my car back.
Business Response
Date: 01/24/2024
Hello,
To retrieve your vehicle please contact your local LMS Parking office at 828.263.8626.
Respectfully,
LMS Parking Management
Customer Answer
Date: 01/24/2024
I am rejecting this response because:

I don’t think it’s fair that I should pay so much for my car when I’ve been trying to call, email, and just trying to get in contact.
Initial Complaint
Date:12/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Monday, November 13th, I went to a friend's apartment to work on an assignment. The resident gave me a code to enter, and I entered all necessary information into the LMSparking website before leaving my vehicle in the lot. For those unaware, the "guest parking lot" has an online sign in. Shortly before midnight, I returned to my car to find it booted. I called the number, and someone came to unboot my car. After I explained and went through the exact information I had entered as well as the password given to me by the resident, the employee stated that my car won't be unbooted until I paid, and that I had to take their word that my car was not in the system as they "had no way to know if I was trustworthy", but that I could contact the office to discuss further. When I called, I was given an email of someone I could talk to. I reached out and have waited over a month for a response even after multiple follow up calls. I have dealt with this company before and was extra careful with following their procedures. After this experience, I consider this company and their practices predatory against Boone and specifically the college students that make up most of the population that cannot fight back against them financially.
Business Response
Date: 01/02/2024
Hello,
LMS Parking manages and enforces parking regulations put in place by the community's management team. All vehicles parked within this community must be registered accurately for the full duration of their stay
Respectfully,
LMS Parking Management
Initial Complaint
Date:11/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Work truck was booted and I pay for parking. I reached out to speak with a Manager he was very rude, this is by far the worst experience I’ve had with a company and customer service. I’m late and probably going to miss work when I already pay a parking fee to park here for two cars. I do not recommend living anywhere that deals with this company.
Business Response
Date: 11/26/2023
Hello,
All vehicle's parked within the community would be required to have or be registered for, where required, a parking permit that authorizes the vehicle to be parked there. For any questions regarding your vehicle please feel free to contact your local LMS Parking office.
Respectfully,
LMS Parking Management
Initial Complaint
Date:11/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/4/2023. LMS placed a vehicle wheel lock on my vehicle, despite my vehicle being registered as a visitor in advance (1 day prior) and being parkerd in front of the Register your vehicle sign. Despite the person making the boot, stating that he was aware that the vehicle was registered, he placed the boot anyway. Mr. Damian, was rude and condescending. He stated that it really didn't matter that the car was registered, and parked in front of the visitor registration sign, he didn't view the spot as a visitor parking spot. He continued, that he was not concerned, because I could pay now or I would be calling him later to remove the vehicle wheel lock. He refused to provide any form of identification, he had nothing indicating that he worked for LMS and was in an unmarked vehicle. He reiterated that the cost would be $220 if I paid with CASH. He also stated that I could have parked the car ion the street around the corner from the apartment complex and walked over. The entire interaction felt fradulant and as a woman, I felt the inappropriate placement of the vehicle wheel lock and conversation in the middle of the night was dangerous for me as a women and the interaction felt very not valid. It became very obvious as the night went on that this was just an attempt to receive money and Mr. Damian knew that I was at his mercy if I wanted to move my car. The entire interaction felt like a planned, executed money grab by LMS.
Business Response
Date: 11/15/2023
Hello,
LMS Parking enforces and manages parking rules put in place by the community's management. Parking rules are enforced 24/7, parking within the guidelines of the community will keep your vehicle from being wheel locked or towed. For any information regarding specific vehicles please contact your local LMS Parking office.

Respectfully,
LMS Parking Management
Initial Complaint
Date:11/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car was booted because I parked over the white line at an apartment complex that I have a parking pass for, visibly in my windshield. My boyfriend’s car was booted in a visitor parking spot that he ALWAYS parks in. Damien came to remove the boot and told us that the card machine was down so we would have to go get cash from the bank. We then had to pay an additional $20 because he didn’t inform us that we needed to get cash. I asked did we need to move the car or was it fine, he said that it was fine because they can’t boot the same vehicle twice in 24 hours. Well 2 hours later his car had been booted again!! I called and reported Damien and the “manager” said we still had to pay the $200. A $200 fee to get a boot removed is expensive and ridiculous. And Damien told us that the car was fine until the rest of the day. I want my money back!
Business Response
Date: 11/08/2023
Hello,
LMS Parking enforces and manages parking rules put in place by the community's management. Parking rules are enforced 24/7. For any information regarding specific vehicles please contact your local LMS Parking office.
Respectfully,
LMS Parking Management
Customer Answer
Date: 11/08/2023
I am rejecting this response because: YOUR employee Damien told me that the car was fine because LMS cannot boot the same car twice without 24 hours. The car was booted again after paying the $200 to remove it the first time. I want a refund because this whole situation is the fault of YOUR employee, not me!!

Business Response
Date: 11/10/2023
Hello,
LMS Parking enforces and manages parking rules put in place by the community's management. Parking rules are enforced 24/7, parking within the guidelines of the community will keep your vehicle from being wheel locked or towed. For any information regarding specific vehicles please contact your local LMS Parking office.
Respectfully,
LMS Parking Management

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This business has 1 alert

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LMS Parking Enforcement is NOT a BBB Accredited Business.