Complaints

This profile includes complaints for LMS Parking Enforcement's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LMS Parking Enforcement

  PO Box 49 Boone, NC 28607-0049

• 

  LMS Parking Enforcement

  PO Box 49 Boone, NC 28607-0654

• 

  LMS Parking Enforcement

  PO Box 49 Boone, NC 28607-0654

• 

  LMS Parking Enforcement

  1919 Boulevard St Suite E Greensboro, NC 27407

• 

  LMS Parking Enforcement

  PO Box 415 Boone, NC 28607-0665

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30th, I had received a boot on my vehicle. I have been a part of LMS parking for the last two years with my apartment complex **** *****. It wasn’t til today that I have ever received a boot from them, I making this complaint due to the fact that I have word from my apartment complex manager that we residents are allowed to park in visitor if and only if at the time of parking isn’t available for residents due to the amount of spots in a parking lot. My apartment complex manager stated that she will be taking action due to this issue not only affecting me but other residents.

  Business Response

  Date: 04/01/2023

  Hello,

  LMS Parking manages and enforces parking regulations put in place by the community's management in accordance with local ordinances. For more information about your vehicle or community's parking rules please feel free to reach out to your leasing office or local LMS Parking office.

  Respectfully,

  LMS Parking Management

  Customer Answer

  Date: 04/01/2023

   I am rejecting this response because:
  The apartment complex in question has already reached out to LMS Parking stating that they allow residents to park in visitor in a case which no available parking spaces are present to the resident. This in turn is still why I’m responding to this message!

  Business Response

  Date: 04/05/2023

  LMS Parking manages and enforces parking regulations put in place by the community's management in accordance with local ordinances. For more information about your vehicle or community's parking rules please feel free to reach out to your leasing office or local LMS Parking office.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** **
  
  My car was booted on March 16, 2023, some time after 10pm.
  I noticed the boot around 9am on March 17th and immediately began to call because I had to work. No answer. Continued to call throughout the day, I started emailing, no response. Kept calling the individuals phone. It was going straight to voicemail, I left voice messages and also sent out text messages. I didn’t receive a call until after 10:30pm Friday night. Which wasn’t the same guy that put the boot on. The guy that came out wouldn’t give me his name, but gave me the business name which was the lms parking, his managers name(he said he was the head guy and the only one I could speak to) but he gave me an email address lmsparking/owner.com (that didn’t work) and told me to send my complaint to that address. He also didn’t give me a reason why I had to wait over 12 hours for a boot that was placed on my car to be removed that I was ready to pay for when I noticed it. I’m requesting a refund of the $160.00 that I had to pay after I had to wait 12+ hours, miss work, and any other important errand I had to do with my vehicle. I did not receive a receipt or anything, he said he didn’t have the machine with him that did all of that. I would take responsibility if my calls, voicemails, and text were answered in a reasonable time and more explanation was given to why I had to wait so long to hear from someone.

  Business Response

  Date: 03/29/2023

  Hello,

  LMS Parking manages and enforces parking policies set in place by the community's management team in accordance with local ordinances. For any issues, to provide feedback, or to receive a reprinted receipt please feel free to contact your local LMS Parking office at 828.263.8626.

  Respectfully,

  LMS Parking Management

  Customer Answer

  Date: 03/29/2023

   I am rejecting this response because:
  
  
  
  
  I don’t believe the issue was resolved. I believe this is an automatic response and I have called the 800# as well as sent this company numerous emails. 

  Business Response

  Date: 04/01/2023

  Hello,

  LMS Parking manages and enforces parking policies set in place by the community's management team in accordance with local ordinances. If you would like a reprinted receipt please feel free to contact your local LMS Parking office

  
  Respectfully,
  LMS Parking Management

  Customer Answer

  Date: 04/03/2023

   I am rejecting this response because:
  
  
  
  
  I didn’t request a receipt. I requested a refund for waiting 12+ hours for someone to come out and take the boot off my wheel. I have spoke to the community manager which they suggested I reach out to lms as I did immediately. 
  i know the community policy and I also read lms note that was left on my window.

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern:
  On March 7th we used a parking deck next to a restaurant in downtown ********** where I have resided my entire life.
  I’ve never had this happen before this night and I’m still confused and concerned.
  LMS put a boot on our car for parking our car in the deck next door.
  We arrived at 6:15PM and were told to park in the deck beside them due to construction.
  The parking deck signage said the first hour was free and then $5 afterwards. There was no ticket upon entry given or clear instructions.
  There was no signage posted alerting those of us going to the restaurant that we would have a boot placed.
  We arrived back at 8PM and two different cars including mine had a boot.
  The guy arrived in moments as if he were waiting around the corner.
  No signage in this particular parking deck said they used LMS to enforce parking.
  The sign on our car told us to contact them directly in handwriting.
  We believe we have been scammed out of money from this company.
  We will report to BBB and hope for a better outcome.
  We did try to settle this civilly with the company the night of.
  I also emailed their company with no response.
  We hope to hear back in a timely manner as we wanted to report this to the police in case this is happening to other patrons.
  
  Sincerely,
  ******* *********

  Business Response

  Date: 03/19/2023

  Hello,

  Posted signs are located as required by local ordinances. Vehicles utilizing the parking area must pay to park. Signs can be found with the Zone Number along with a scannable QR Code and website that can be used to pay for parking. Vehicles that have failed to pay for parking are liable to being wheel locked or towed at the vehicle owner's expense.

  Respectfully,

  LMS Parking Management

  Customer Answer

  Date: 03/19/2023

   I am rejecting this response because:
  
  I’d like to see the signage attached. This was a group of educators and I assure you, the signage was not clear.
  We intended to pay after the first hour and nothing was noted to the contrary. 
  No signage said if you do not scan a QR code before parking, you will be wheel locked.
  we were only made aware of this afterwards and that’s unethical. 

  Business Response

  Date: 03/20/2023

  Hello,

  Enforcement signs may be found at the entrances to the parking area as required by local ordinances. MyParkQR signs can be found throughout the parking area.

  Respectfully,

  LMS Parking Management

  Customer Answer

  Date: 03/20/2023

   I am rejecting this response because:
  
  The signage does not state your intentions clearly. I am trying to resolve this civilly..

  Legal council will not. 

  
  

• Initial Complaint

  Date:03/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 03-18-23
  
  Ammount: $180
  
  What they provide: Contract company that provides towing and parking enforcement to businesses
  
  Nature of dispute:The company put a boot on my car due to me violating parking regulations at the business they are in contract with "Latitude at mallard creek" I was to be parked in a visitor spot. I was parked in a residents spot that was marked in black paint(previously a vistiors spot but was marked out) My friend was parked next to me in a spot in the same situation. Both sports were right next to two vistior parking spots so it was hard to differentiate the parkinf spot from the two vistior parking spots. There were another two parking spots next to mine and his and they did not have any black paint which aided in the confusion. I called to the compay to ask as to why my car was booted but no my friends car who was violating the same parking regulations. I was told that they either didn't have enough boots or he was parked in the correct parking space. When the agent came out to remove the boot from my car we explained the situation to him. He then informed us that he had to come out earlier in the day to remove a boot from someones car which my car did not have a boot on it at that time. I am still not getting any clear answer as to why my car was singled out or that my space was indeed a visitor parking spot but had been washed away somehow.
  Has the company tried to resolve the issue:No the comany has not reached out since I have paid them.

  Business Response

  Date: 03/19/2023

  Hello,

  Any vehicles found parked in violation of the community's posted parking rules are liable to being wheel locked or towed. Visitor parking spaces a limited by the community to ensure adequate parking is available for lease holding residents.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They boots cars and place a ticket that states the boot must be removed before the date below but then do not leave a date, they tow cars without warning or contacting anyone, they use 3rd party contractors to tow the cars who have been seen drinking and driving, and they do not verify information of when a vehicle was towed before they tell you when it was towed so people are paying more than they should because they lie. There are photos on google of their tickets with no dates on them and they are charging different prices to remove boots for the same situations just because they can.

  Business Response

  Date: 03/18/2023

  Hello,

  LMS Parking manages and enforces parking regulations set in place by the community's management or ownership in accordance with local and state ordinances. All agents are required to wear body cameras. Parking violation fees do differ dependent on the specific circumstance and whether additional fees apply. All vehicles wheel locked or towed are time and date stamped in our system. Towed vehicles are reported to the local municipal police department at the time of the vehicle's removal.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered to park per the instructions on the sign. I, had a clerical error where I endered 10”4”5 and not the correct, 1055. Given I provide my vehicle description, 6 correct numbers, and this lot has less than 20 vehicles, it was obvious my vehicle was registered, however, I was still booted by the company. I told a company representative on the phone this happened, and that I had a confirmation email, but he did not care I registered, he cared that it did not match. I had to pay $160 to remove the boot even thought I followed directions. This is very predatory of LMS Parking Enforcement.

  Business Response

  Date: 03/03/2023

  Hello, 

  Vehicle information does need to be entered in correctly. The registration form does state, "Incorrectly entering your Vehicle Tag # could result in your vehicle getting wheel locked and/or towed."

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was booted this morning of February 27, 2023. I was not made aware of parking rules being changed because the apartments were bought by another company. Neither my office or the new one informed me of these changes, and I have been parking there for three years now. I cannot get in touch with the new owners, and I feel like I am being cheated out of my money.

  Business Response

  Date: 02/27/2023

  Hello,

  Any updates to parking policies and procedures comes directly from the leasing office.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got booted in a private lot for having an out of date tag, but the registration itself was up to date and was awaiting for the tag to come in. No resolution, been 3 hours, and the boot is still on my car.

  Business Response

  Date: 02/27/2023

  Hello,

  To speak with an LMS Parking representative to have the wheel lock removed, please call your local LMS Parking Office.

  Respectfully,

  LMS Parking Management

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 24, 2023. We had reservations to eat at *** *****, and parked in their designated parking lot. We arrived early, and patronized (spent money) at two local businesses (****** & *** *** *****) adjacent to the lot. When we finished dinner at *** *****, our car was booted with $160 cost. Their reasoning was we didn’t go from our car directly to *** *****. We had reservations at *** ***** with our in-laws. Not only did we spend our hard earned money at *** ***** we also financially supported 2 other local businesses. We were penalized for this. This charge from LMS is predatory. Employees at *** ***** confessed & commiserated that LMS (aka ***** ****** in Boone) actions were predatory and have been in their experience as well.

  Business Response

  Date: 02/25/2023

  Hello,

  LMS Parking Management enforces parking regulations on private property in accordance with local and state ordinances. Signs posted at the entrance state which vehicles can utilize this parking lot. Violations to the posted rules would make the vehicle liable to being wheel locked. LMS Parking Management is not associated with ****** ******.

  Respectfully,

  LMS Parking Management

  Customer Answer

  Date: 02/26/2023

   I am rejecting this response because: LMS Parking booted my car while my family & I enjoyed dinner at *** *****, with a $160 boot removal fee, while I was parked in the lot designated for customers. *** ***** was made aware and apologized on your behalf.
  
  
  
  
  
  

• Initial Complaint

  Date:02/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment building uses LMS for parking enforcement. My car was once booted because my sticker was not all visible (the windshield tint covered the top half). The responder acknowledged my sticker was partly visible and gave me half off for being half visible. This is not why I am submitting a complaint, but I do think half-visible is a contradiction.
  
  A friend is staying with me and parked in the visitor spots where you scan a QR code and pay on the LMS website. I paid for 2 days at 8:39 PM on 2/14/23. I received an expiration reminder on 2/16 (8:24PM). I clicked the link to extend the parking another 24 hours (8:30 PM) but the website wouldn’t load. I called their support line which is no longer in service. I switched browsers from chrome to safari, which worked— I got a bank notification that my card had been charged plus a confirmation email at 8:43 PM. At 2:30 PM on 2/17 we discovered a boot on her car and there was no sign saying who to call. No one answered the number from my previous boot so we went to the leasing office. They emailed LMS and after waiting a while, my friend and I went to grab lunch. The office left a voicemail at 3:04 PM to say the boot would be released in 30-45 minutes. At 4:52 PM, the car was still booted. The leasing office emailed LMS again. It was removed at 5:05 PM on 2/17. Apparently the link to extend the parking did not carry over the vehicle information initially entered. A sophomore CS major could make a more functional web form. Maybe I should have noticed the JavaScript variables in place of the parking details in the email, but I usually assume routine confirmation emails with the subject line “MyPark QR - Time Added” means that time was added to my parking. LMS made $90 off me because they couldn’t see my entire sticker. Perhaps they could take this money and make a WIX site, which provides online booking, transaction processing, cross-browser compatibility, and a custom domain for $59/month.

  Business Response

  Date: 02/18/2023

  Hello,

  We will take your suggestions into consideration.

  Respectfully,

  LMS Parking Management