Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  55 W 12 Mile Rd Madison Heights, MI 48071-2401

• 

  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

• 

  Bank of America

  134 W Michigan Ave Jackson, MI 49201-1321

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving our monthly bank statement on 8/1/2022, we were unable to understand if things were credited or purchased. there is also a $6,000 plus charges that we NEVER made or gave anyone permission to make. I called Bank of America customer line at ************ on 8/1/22 @ 9:15 pm. I was placed on hold and the automated voice had glitches & kept repeating herself even though I entered the asked information several times. I was on hold for 15 minutes due to a "had a high call volume". I then hung up. I then called to report a FRAUD on my card. The automated voice, again, continued to have glitches even after I entered my information that was requested several times. I was placed on hold. I held for 20 some minutes with the same voice saying they had a "high call volume" and saying I could get help if I went online. I hung up. I then went online. I then went online to my acct but was unable to make necessary disputes there and was referred to CALL THEIR NUMBER which I had already done 2 times. Again, I attempted to call ************, and was placed on hold at 10:14 pm. I was then disconnected by their end at 10:14. We originally made charges through Expedia to book a hotel room, THEN CANCELLED. I am unable to contact them amazingly they have no address or phone even though I did text: no reply. I need to speak to someone so that I can dispute the charges and I need to also go over the rest of the bills that I am unable to understand by looking at my statement. Again, this appears to be $6,000 and some dollars that I NEVER SPENT AT A SCMAGNOLIAS. We did eat dinner at a place called "Magnolia's" but we had the buffet which came to $30.00 for my wife and I. I don't even know if this is the correct place they have listed on my statement. I NEVER SPENT $2,000 DOLLARS AT A SCMAGNOLIAS. I need to speak to a higher up who knows what they are doing. This is a HUGE amount and It is ridiculous that I can not contact ANYONE at this company.

  Business Response

  Date: 09/01/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 30, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************************
  

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an account with Bank of America since the ****s. I tried to use my debit card at HEB. I couldnt because my bank account was restricted. I dont need BANK OF AMERICA to babysit me when I spend my hard earned money. I called fraud department and got the account unrestricted. 12 hours later I try to use my card and once again its restricted. Groceries are expensive! Thats why Im paying a lot of money at grocery store! I work hard, Im tired and then I cant spend my money without checking in with Bank of America?!

  Business Response

  Date: 09/01/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

  
  As you requested, we addressed this matter directly on September 1, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.

  
  *****************************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a request to receive a check in the amount of $447..16 approximately 6 months ago.At the time I placed the request, I instructed Bank of America to send the check to my address in *********, **.The check has never arrived and despite many attempts I cannot reach a live person on the phone over this issue.

  Business Response

  Date: 08/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 16, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an authorized user on a credit card from ********************** Credit Card. For the longest time they were reporting the credit card on my credit report with Equifax, Experian, and Transunion. This was significantly helping out my credit.Then, one day, they pulled the reporting from the 3 credit bureaus with no reason given. This caused my score to drop over 100 points,I have tried multiple times to contact anyone at Bank of America Credit Card that can help me out, and have gotten zero response.

  Business Response

  Date: 08/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 8.30.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to withdraw funds and close an account with a fraud restriction. After being hung up on multiple times, I spoke to ******** in global fraud at *****pm pacific time on 8/1/22.******** (in fraud services) advised me that I would need to open a new account, link accounts and transfer funds. When I arrived at the branch I was told that linking accounts would be impossible. I have been trying to withdraw money and close the account on 3 separate business days. 7/28/22, 7/29/22 and 8/1/22. And I have spent nearly 6 hours either on hold, or waiting in lines or talking to Bank of America agents. All I want is to withdraw the ******* dollars in the account of **************************** and close the account.

  Business Response

  Date: 08/30/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on August 3, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.

   

  ***************************

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I missed a payment on my credit card due to the fact that the notice sent to me electronically coincided with numerous emails from Bank of America which constitute spam. This happened in June of 2022. It wasn't until I received a second notice that was labeled important that I realized my error. I called Bank of America, rectified the situation and made more than the minimum payment which was received on 7/27 according to their records. That being said I made the payment on July 16th. I received a letter from them downgrading my credit even though I have paid over ****** dollars in payments to them since I owned this NEA credit card for educators. I immediately cancelled my card due to this fact. They then made my account delinquent, which is not true (I have the statements) and downgraded my credit score. This seems like retribution for me cancelling my card and the fact that I missed two payments due to a lack of appropriate communication on their end. I would like them to remove the delinquency from my account as well as restore my previous credit score. The current balance I have on this card is only something like ***** dollars. I have another payment scheduled for this card on August 8th.

  Business Response

  Date: 08/23/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly with on August 23, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to remove my account and there has been zero answered calls. The wait time has been over 20 min each and I have already tried to call 4 times. They are charging me $90 when I havent even used the account at all.

  Business Response

  Date: 08/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 4, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello someone needs to call me from corporate about an application in the credit department.

  Business Response

  Date: 08/17/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 17, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/02/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Loan specialist ****** ***** did not do her job calculating our loan approval and lie do us made us a fake approval for a house. So I spend **** to an a appraisal ordered for the house we thought we were buying with her help but after all that we spend she tells us at the end we were not approved and all the money we spent was lost. Worst experience from Bank of America I cannot get one to help me or respond to my emails

  Business Response

  Date: 08/29/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 29, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.

  
  **************************************

• Initial Complaint

  Date:08/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act BANK OF AMERICA : Account # ****************, ********************** has violated my rights. >> 15 U.S.C **** section 602 A. States I have the right to privacy. >> 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions >> Section 5 of the ************************ Act (FTC Act) (15 USC 45) prohibits unfair or deceptive acts or practices. - They refused to talk to me and instead referred me to Couch and ******* (who I have no knowledge of). Who claimed they have a summon which I signed ( Big Lies) and when I requested to have a copy showing my signature, they refused to show me.

  Business Response

  Date: 08/19/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 19, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************