Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

• 

  Bank of America

  20202 Eureka Rd Taylor, MI 48180-5317

• 

  Bank of America

  4975 Bay Rd Saginaw, MI 48604-2523

• 

  Bank of America

  1509 Emerald Parkway College Station, TX 77845

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 8, 2022 I reported fraud on my credit card to Bank of America. A representative from Bank of America told me on July 7, 2022 someone requested an $1,000.00 refund on a payment. Bank of America issued an $1,000.00 ACH Payment Refund to an account and routing number they did not have and the refund did not go to my account. After three weeks of repeated calls and being transferred from one department to the next, I was told the claim had been approved and my account would be credited on Thursday July 28, 2022. The credit has posted to my account and when I call (again bounced from one department to another) they have no record of my claim. I cannot get an resolution from Bank of America. I very concern that this is going to mess up my credit score (I'm planning on buying a home so my credit score is very important). If Bank of America has changed their mind and declined my claim, I need an official letter so I can submit a report to Norton/Lifelock. Please help me. I have also gone to a branch ***** office and all they can do is call the same phone numbers as I have called. I have attached my write up from my conversations and documents. Bank of American gave me a reference number of 1567-3400-0008-4700-01153AJ

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America won't stop sending me mail. I have no account with them. They had someone else using my SSN or information and they refuse to do anything about it. I don't want there mail.

  Business Response

  Date: 09/01/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in the Regulatory ********************** I welcome the opportunity to respond to the customers inquiry. As you requested, we addressed this matter directly on September 1, 2022 by way of phone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  ***************************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/8/22, at 11:06 a.m., I received an email from Bank of America that an online application was in progress for the Bank of America Advantage SafeBalance Banking Account and a Bank of America ***************** account. The email referenced a confirmation number *********. Also, on 6/8/22, at 11:06 a.m., I received a second email that said the new accounts were open. I NEVER REQUESTED TO OPEN ANY ACCOUNTS! Also, on 6/8/22, at 12:25 p.m., I received a third email with the headline - "Here's the information you requested". I NEVER REQUESTED ANY INFORMATION! I immediately contacted Bank of America's fraud department to alert them to the fact that someone besides myself opened these accounts and that I feared my personal information has been compromised. They gave me a claim number 08JUN2022-977278. The person I spoke to said the fraudulent accounts would be closed. Since then I have receive 2 statements on these accounts. The accounts have no money in them. The most recent statement I received is for June 17 - July 18, 2022. When I received the 2nd statement, I called BOA again on 7/29/22. If the accounts were closed, why am I receiving statements?? I spoke to "*****" in ********. I was transferred to different departments, none of which could assure me the accounts were closed or help with the situation. Bank of America is not taking this situation seriously! I need written confirmation from BOA that proves these fraudulent accounts have been closed. They obviously don't take fraud seriously or they just don't care about their customers.

  Business Response

  Date: 10/05/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, We have contacted the client and will work this matter directly to respond to the customers inquiry.

  ***********************

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father died and had bank of America account with about $10,000. We paid taxes on the money to the department of revenue. I went in to the ******* branch to talk to someone about getting it back. We went in and talked to ******************************* she was very kind after we talked and showed her the information we had to prove that it is our money. She agreed but she had to ok it with bank manager. So she did and they wanted more information proving it is our money. We got them all the information asked for then they said we missed a couple of things. So we provided it. Now I have not heard from *******. I tried to contact her but she and her managers ignore me and quit sending bank statements after I have provided them with everything they ask for. It was never their money my father put it to the bank. This is the last thing I have to do so I can close the Estate. Thank you very much!

  Business Response

  Date: 09/01/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on September 1, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  
  
  ***************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a new checking account with b of a in march 22 i am a property owner and my tentants were getting help on rent owed threw ca covid *********************************************************************** my tentants names because it was all past due rent i had my own bills to pay and made two large payments to my attorney rite after that b of a closed my account and will not give me my remaining balance of **** dollars they haven't givin me an anwser as to why they closed my account and wont give me my money first they said they mailed out my remaining balance and i w would get it in 7 to 10 days after 2 and 1/2 weeks of waiting I called nobody seemed to know anything then I got a letter in the mail saying that they will not be giving me the remaining balance until they can verify the checks that I deposited for my tenants were good which they are they come from the state and the **** the money cleared I'm sure they verified with rental assistance my tenants at my address and they still will not issue me and my remaining balance how could they just close your account whenever they want and give you no explanation or your money back

  Business Response

  Date: 08/17/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 17, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***************************

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a business account with *** in April of 2022, in July 2022 I made payments to my business account, check by phone, 1st payment was around July 11th for $180.00 and 2nd payment also check by phone was July 22nd for $600.00. The 2nd payment I received an email saying the my line of credit was reduced, then a few days later i received an email saying my line of credit had been increased. Then by July 29th i was informed my business account was closed!! I'M SO CONFUSED!!!! I went to *** at **************************************. No Banker could help me,one of the *** staff advised me to call *************.One representative informed me that my account was closed due to ,two payments being rejected. I was never informed of this when i made 1st payment was made so we could correct , also this was do to human error on *** side. I made both payments using check by phone my checking account information given to representatives who could of mis-typed my checking info. I'm very disappointed & dissatisfied with ***, I was building my credit with my own money, I understand my account is new, i would never do anything to jeopardize my credit line. I'm in the process of starting a business and *** just delayed that process by shutting down my business account for an error i believe a representative made over the phone entering wrong information for my payment. I was not given the opportunity to rectify the situation. I walked the cash in the branch in *********** and my business account is still closed. VERY POOR CUSTOMER SERVICE!! No one could help or provide definite reason as to why account was closed and I'm being penalized.

  Business Response

  Date: 08/29/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly with on August 29, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I've been a client of Bank of America if not 20 plus years 18 years. I deposited a check to them for $32,000 from my credit union account because we're displaced from my home and Geico put the money in the account for us to buy back the home furnishings. The bank is 50 mi away so I wrote a check to Bank of America. The bank is saying that it's going to take 7 Days plus to release my money. The credit union already debited the money and gave it to Bank of America. I don't understand what's the holdup. I work for the ***************** I'm in college to become a nurse in the ***************** so I don't know what the problem is or why they would hold my money after they debited the funds from my credit Union. I pay my credit cards such as cap one Amex,Macy's and Target out of the Bank of America account. My daily ********* purchases and some of my payroll is deposited into that account. I have excellent credit I am not a criminal and they're holding my money as if such. Since January 14th 2022 when my home was leveled from a frozen pipe explosion I've been depositing checks in my Bank of America account that Geico has been depositing into my credit union such as living expenses for food clothing a monthly stipend to pay for rent just last month when they finally found me a temporary place. I Feel that Bank of America's is bias against me and I would like for them to release my money forth with being how they already retracted the money out of my credit union account in one business day I deposited the check at 9:00 p.m. July 26th 2022. The last #s to my accout are ****** The exact depoit is *********

  Business Response

  Date: 08/09/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 08/09/2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continues to disable my access to my own accounts. At first it was disabled because they said that they identified potential fraudulent activity and after calling on three different occasions and confirming the transactions were valid the company still fails to provide me access to my account or my phones.

  Business Response

  Date: 08/11/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 11, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************************

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YES WHAT INCOMPETENT HUMAN DID THIS????? Has Covid really messed up someone brain at the Bank of America to be so ignorant and stupid algorithm. Who is CA I aint been I dont fool with that state????

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As requested, we resolved this matter with the customer by way of a telephone conversation on August 26, 2022. 

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since February of 2022, Bank of America has claimed that we have made fraudulent charges on our credit card. After filing a fraud claim and then doing an investigation, they found that the charges were made from an IP address in **********. We do not live or have visited ********** this year. We live in the ****************. We are on the fifth time BoA has reissued a statement that we made the fraudulent charges. The initial claim was for $2580.23, however the statement is well over $3000 due to late fees. We request help in resolving this issue with BoA that they state the fraudulent charges are in fact fraudulent and clear the account of all fraudulent charges. BoA has been a detriment to our lives and does not value customer satisfaction nor believes in what their customers say. We have provided documentation proving we did not make said fraudulent charges. We also requested twice the findings of ***'s investigation however we have not received them. We have reason to believe they are trying to black mail and force upstanding citizens to pay for fraudulent charges and that their investigation proved us the customers correct and BoA wrong.

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I will work this matter directly to respond to the customers inquiry.
  

  *********************