Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

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  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

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  Bank of America

  825 W Long Lake Rd Bloomfield Hills, MI 48302-2011

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  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited a check in person for the amount of $10,000 on 7/8 at the Woodbury branch of Bank of America. For context purposes I sold a motorcycle to a local dealership (************** motorcycle dealership) that goes through the Sterling state bank of *********. The check cleared 7/9 and made payments to Apple and Discover for the amount of $10,000. On the date of 7/12 I received multiple notifications Apple, Discover, and other various smaller transactions that are auto payed that they are all declined. I received three letters in the mail that day saying that they've made the decision to close all the accounts associated with my name that goes their bank and that my balance doesn't cover the payments to apple and discover I made. On 7/13 I got a letter stating the check of suspicion is now only on hold. After having multiple delays from the call center they finally inform me that the check was counterfeit so they closed my accounts and that the funds was returned to the dealership. They would not state the reason that the check was deemed counterfeit, not any other information regarding when I will receive my remaining funds of ~$4000 that was in the account prior to them closing it or if I am able to get the check back as evidence of counterfeit to resolve the issue with the dealership either. The next day I got in touch with the dealership and they sent me statements that showed the check as cashed and is currently is still cashed. I then called back the call center and once I informed them that I have statements showing it's currently cashed and not returned the conversation immediately changed to "there was just a small discepency with the check and we'll have your remaining ~$14000 mailed whenever the process is done (ETA on this changed twice between the two calls with their call center. I have since received account statements saying I'll have ~$12000 returned to me, but I still have not received my funds and I am financially taking damages due to this delay.

  Business Response

  Date: 08/25/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly on August 25,2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details.
  
  For further details, please contact the customer directly.Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: June 23rd, 2022 What the business committed to provide you: Satisfactory results.What the nature of the dispute is: My account was compromised, resulting in the loss of crucial medical funds to the amount of ******** dollars.Whether or not the business has tried to resolve the problem. BOA customer support has continued to fail to secure my account. : My account was hacked multiple times after my first complaint of fraud was not handled correctly Account order tracking number:

  Business Response

  Date: 09/08/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September 8, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint about the service I received from BofA. I am a Platinum Honors client at Merrill/ BofA. I have a Premier Rewards credit card and have enjoyed this card for over 2 years. However, my issue started on July 2, 2022 when I booked a seat upgrade on an ******** airlines flight for $49. My BoA credit card includes reimbursement of $100 in Airlines Incidental credit. But for some reason I did not see any reimbursement. Initially I called to inquire about this on July 22nd and was told that the reimbursement was missed and would be escalated. I was told it would take up to 7 days. However, when I didnt see any credits posted to my account to date, I called back on 7/28/2022. After spending over 3 hours with representatives from the bank today, and being transferred to different departments, it was ultimately explained to me that ******** is not an airline that is reimbursed. This came as a complete surprise to me since Ive checked every website related to my card and no where on the BofA website does it mention this. In fact, Ive only found details about the airlines that arent honored but nothing about ********. When I explained this to the associates during my 3 hour call, I was told that they could not help. I asked if any one time exception can be made given this was an innocent mistake on my end and I was told no. The associate I was speaking with (******, who I was told was a supervisor) said she respectfully couldnt provide any accommodations. She even made a comment about this not being a ********* so I couldnt have it my way. I asked if **** was willing to lose a client for $49 and her response was I cant make that decision for you, but Im happy to close your account for you if thats what you want. It should be noted that at no time during my call did I mention closing my account. The exchange with ****** was appalling, vexing and unwarranted. Im hoping for an accommodation given the understandable mistake on my end.

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 08/31/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  *********************************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I transferred funds (a good amount) into a BoA credit card account accidentally instead of my BoA checking account as they all appear on the same screen in my bank account online on July 25,22. I called BoA immediately and they told me that they could not reverse it to call ********* I called ******** and they told me that they had not received the funds to call tomorrow. July 26, 22 I called ******** that they would reverse it and I should receive it within 2-5 days. July 29, 22, I called to get a status and they told me that it was not going to be 2-5days but 2 billing cycles. Can this be believed that a bank will take your money and sit on it for 60 days before they release it while they can see all the information that the money is yours but will not give it back to you?

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 31, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************
  

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BofA took 2 payments of $2,250 without my approval and 2 weeks later I have no money and no one there can tell me any confirmed answer when I will get my money back. This is ridiculous!!

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 8.31.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***************************

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed 10 complaints with Bank of America through all kinds of Bank errors that they put me through this week. It all started when I attempted to have one of my accounts closed over the phone and they closed the wrong one my main account which my money goes into. They told me three different stories about how long it would take to get open even though it was their air and by the second day when I called the correct team member he said he could open it over the phone right then which I was never even told. So I look at my account online yesterday and there was a fee on there that I had never heard of before so I called the bank and they discovered that was another bank error. I had called the bank about my debit card attached to the main account they reopened because it was for no reason at all reported lost or stolen and I was not even able to use it. It was not lost it was not stolen and I never reported such a thing. So the bank person said they would overnight me a card and I received that card tonight and it's not even the correct bank card it is my other account card which I already had one!!!! so when I just called the bank they said oh they linked it to your second account instead of the main account... It has been a nightmare one thing right after the other every day of this week and I've had this account over 14 years. I feel that I deserve some kind of compensation for all their errors and what they put me through this week and the stress of worrying about my paycheck going into that account on Wednesday that they had accidentally closed!!!!

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 31, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, 7.29.22, Bank of America ******************* decided to end our 14 year relationship and abruptly close my account! My direct deposit had just been deposited from my job and I only found out because I tried using my debit card and logging in to my account on the app, which wasnt successful, so I then had to call. A representative told me that the bank decided to close my account and they were going to mail me a cashiers check with my funds and that it could take an extended amount of time. I told them that it was unacceptable and that I am over 9 months pregnant and due any day, the 1st of the month is Monday, and I have bills to pay now and I have kids as well and I need MY money now! I also advised that I will get legal aid if I have to because they are making me wait for my own money that I need to pay my bills and take care of my family with and that I work for! It caused me horrible distress, anxiety and stress! This account is where all of my direct deposits come from and I need my money to pay my bills and this is my life they are playing around with. The representative then told me that he could put in a REQUEST for me to get my money at a branch in a casheirs check but that it would only be a request and not sure if I would be allowed to and that the request could even take 1-5 business days to even get an answer on if I can go into a branch to get MY own money! This is very unacceptable and I have never experienced as such! I have bills to pay and had an important bill to pay on Friday that was extremely important! I also cant pay my mortgage late because of this bank! I am speechless and this has caused me very high stress over these past few days and I am due to go into the hospital for labor on this coming Tuesday and now have to worry about getting my bills paid because this bank is holding my money hostage and making me wait for a cashiers check to be mailed and going back and forth. I need my money now and need to go into a branch!

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  ***************************
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America has held my cheque from a settlement for more than the days it said it was going to my receipt says finds available on the 26th and I have yet to be able to access my funds I have called and they said there is no reason for the extra hold in there system the check has clears and they still have a hold on it till the 2nd of august

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry. 
  As you requested, we addressed this matter directly on August 3, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. 
  
  Please let us know if we can assist further regarding this matter. 
  
  *************************

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America charged $147 transaction fee from our debit card without any notification when checking out from the merchant's site. It's an international transaction but it is a debit card that we used which I understand that the fee is around 0.5-1%. BOA charged our company the full 3% for a $4900 transaction. We thought the fee would be the same international wire transfer since we used a DEBIT CARD. The fee is unacceptable and very unfair. They are banks like CapitalOne that charges 0% international transaction fee. We are consider closing our business account at Bank of America because of this shady operation.

  Business Response

  Date: 08/10/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 10, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied a Bank of America secured credit card years ago and stop using it after I closed my Bank of America checking account in 2017. However, I found that secured credit card shows as charged-off on my credit reports when I checked for my credit last year. It shows I owed a balance of $135 out of $500 limit. I believe this is a mistake or from fraud activities. There is no reason anyone will not pay for a secured credit card and for such small amount of money. I wrote a Debt Verification Letter to Bank of America on 10/08/2021 through **** certified mail. But they have never ever replied. I also have tried to contact *** several times during the past year and have never heard anything back from them. Please investigate on this case and kindly remove that charged-off account from my credit reports from all credit bureau. Thanks!

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 31, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************