Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  201 Townsend St Lansing, MI 48933-1551

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  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

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  Bank of America

  12890 S Saginaw St Grand Blanc, MI 48439-1833

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  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the Alaska Air business credit card with Bank of America on July 16 2022, in response to the limited time promotion offer of (1) ****** bonus alaska air miles, (2) companion fare for $121 and (3) $200 statement credit, after spending $2,000 within first 90 days of account opening. I have saved the screenshot of this specific promotion that I applied for.Upon receiving the credit card ending in ****, I called customer service to confirm the all 3 parts of the promotion above. However, customer service could only validate the first two parts but told me I am not eligible for the $200 statement credit, even though I told them I have the screenshot saved down.To me, this is an issue with Bank of America to track the specific promotion of each individual credit card application. I ended up spending 1 hour with the customer service (phone call was made on July 25, 2022 around 4:41pm, ET) but still could not get the offer (specifically the $200 statement credit part) that I applied for and I definitely deserve.I requested Bank of America to fulfill all parts of the specific promotion I applied for including the $200 statement credit. Also to properly compensate me for the 1-hour time wasted on the phone, I request a one time ****** Alaska Airline miles to be added to my account.

  Business Response

  Date: 08/25/2022

  As you requested, we addressed this matter directly on August 25, 2022 by way of  letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************************

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A company re used my credit card without authorization and the funds have not been returned and it has been over a month.

  Business Response

  Date: 10/21/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 10.21.2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint relates to the currency exchange rates used by Bank of America (B of A) on a wire transfer from abroad on July 21, 2022. A wire in the amount of ***** CHF (***** Franc) was sent to me by a publisher to my B of A account. The official exchange rate on that day was 1 ***** ***** = **** US dollar. I should have received about $3,090. However, I only received $2,993.71; i.e., $96.29 less. When I contacted B of A, they told me that B of A does not use the market exchange rate and has its own established rate. I was not informed about this at the time of the exchange, and feel short changed by B of A. Upon further conversations on July 25, 2022, B of A indicated they would provide another $22.19 to make it a total of $3015.9. However, this amount would still be $74.10 lower than what I should have received. Therefore, my request is to receive my remaining full $96.29. Since I have a "Preferred" customer status with B of A, there are no international wire fees.

  Business Response

  Date: 08/25/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 25, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Being loyal 20-year customers' of Bank of America in very good standing, my husband and I never missed a payment and put quite a bit of money through a Bank of America credit card.We accidentally missed seeing the July statement leading to missing the payment for $749.99 due by 7/10/22. The statement could be not received in the mail due to a **** issue. Once the next statement arrived, we discovered the issue and immediately paid the full amount due which was $2,304.45 (with the due date of 8/10/22). Both my husband and I are unemployed at this time, the payment was significant, but as I previously stated we never miss the payment and are paying close attention to our credit history which has been excellent. Once I called customer service to discuss, I spoke with the rep, explained what happened, and asked for a one-time courtesy to a 20-year customer - specifically to have the late fee waived and to ensure no reporting to the credit bureaus. It appeared that NOBODY cares much about long-time loyal clients at Bank of America and I received "NO" to every question asked. There was no empathy, no solution offered, even when my husband informed the rep that we will be closing our account upon receiving a check with rewards accumulated in the mail. What a shame for a financial institution that positions itself as reputable.As an experienced banking executive, I can validate that Bank of America has no proper way of appreciating business or handling issues.I will appreciate your assistance with the matter as it is very important for us to continue maintaining spotless credit history as well as to receive the late fee back, and I thank you in advance.Inna and ***************************

  Business Response

  Date: 08/04/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 08/04/2022  by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  
  
  *************************
  

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered a debit card in the amount of $140, which I had received as a rebate a few years ago. When I attempted to use the card, I was told that it had expired in 2019. I realize that I made a mistake by misplacing the card, but don't feel the card should have been able to expire. I received the card when I purchesaed a set of tires, and would not have bought them without the rebate. I contacted the company, and they told me there was nothing they could do, since the card had expired. Thank you for any assistance you can give me in this matter. *********************

  Business Response

  Date: 08/24/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 24, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My EIN was hacked and used fraudulently. I called and reported info to Bank of America, the man i spoke with confirmed and verified this was a fraudulent account and was suppose to get this deleted i was on hold for 2 hours no one ever came back to phone i am in distress as to i cant get information that was fraud taken off my account after they told me this was fraud. I demand Bank of America to remove this from my credit report or i will be filling federal charges

  Business Response

  Date: 08/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in
  Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 8/12/22 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

  I thank you for taking the time and effort to bring this issue to our attention.
  Ama *******

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone hacked my account on07/19/2022. The bank called and informed me so they suggested I open a new account and get that one closed ASAP. I did exactly that and by the next morning I tried to login my account from the app and it wouldnt let me through. So I called the bank and they told me they were closing my account and wouldnt let me know why. They also said I couldnt receive my funds that where on there and my job deposits that hit right after until the account was closed which they said would take 38 days or longer.

  Business Response

  Date: 08/22/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *****************************

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bank of america accuses my card of being used for fraud, and locked me out of my own account. After calling yesterday, and being assured the card was active again, I was so mentally exhausted I couldn't do anything about it yesterday. Now, today, taking them at their word, I try to get fuel and food again, and once again I can't use my card at all. And bank of america refuses to provide any resolution that would let me use my funds as I have them available to me. I'm now where I can't purchase food or fuel anywhere, because I literally can't use my card as I need to.

  Business Response

  Date: 08/24/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 24, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2022 I tried sending $500 to my account through another bank and accidentally clicked on someone else name, which I have sent money to before. I called Bank of America immediately and had to wait over an hour to speak to someone and then was told it was the wrong department and I had to speak with a different department and was transferred again. Then had to be transferred back because that was not the right department. A claim was made and I was told it could take up to 45 days. I called and spoke with the person I sent the money to and she said that she would try to have her bank send the money back, but that her account was negative $500 plus dollars, which is why she was why she was unable to just transfer the money back. I waited and waited for my money. I called and called. Then I received an email saying that Bank of America could not temporarily give me my money back and that claim was denied, but that they would keep trying to retrieve my money. I called July 21, 2022 and was told after holding an hour that it was the wrong department again and that I would need to be transferred. Once someone came on the line she told me that another email was sent out saying that the claim was denied and they tried to retrieve my money. And that she understood my frustration. I informed her she could not understand the frustration that I was feeling. This is not a mere $20. This was $500 and it may not be much to some people but in these trying times it means a lot me and my children. There needs to be a way that someone can cancel a Zelle is it is unintentional as well and my money is supposed to be secured. How come its not secured if I sent it unintentionally to the wrong person. I have thought of removing all of my money from Bank of America and going somewhere else. I dont have overdraft issues, or low balances or any problems with my accounts so its frustrating to bank with a bank that does not care that someone else accidentally received my funds.

  Business Response

  Date: 08/04/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 3, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Bank of America EDD card was stolen out of the mail and someone activated the card and spent $2922.99 in nearby cities and stores that I do not frequent. Bank of America has denied my fraud claims twice. I contacted the police and reported stolen mail with the Postal Inspector and have done everything they have asked for. The statement shows the individual(s) who stole my card went to two different Bank of America ATMs and I know they have camera footage. This individual also called in to Bank of America and fraudulently claimed to be me to activate me card. Bank of America keeps all of their calls recorded and can easily see the phone number is not of my own. All I want is the money back that was stolen from me. This should of been a quick close and shut case.

  Business Response

  Date: 08/24/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *******************************