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Business Profile

Bank

Bank of America
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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7,689 total complaints in the last 3 years.
    • 2,591 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my account 6 times in the past week. This time they will not unlock my account. I can not access my money. I have been hung up on and lied to

      Business Response

      Date: 08/24/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
      As you requested, we addressed this matter directly on 08/24/2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
      I thank you for taking the time and effort to bring this issue to our attention.

      *******************************

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bank of America offers credit card pre-qualification that does not actually do a credit inquiry. Anyone and everyone who fills out the fake pre-qualification form is encouraged to apply for a credit card. I fell for this scam and my credit score has taken a hit... Twice - once in February, then I improved my credit score thinking I had a better chance of being approved - since I had already pre-qualified once, I assumed I was close to what they were looking for and the work I had done on my credit would bring me up to par, and unfortunately did it again and was denied a second time. Did some research online and determined you can literally put ANYTHING in the pre-qualification form and it will tell you you are pre-approved, and your offer expires (todays date). I would like these hard inquiries that were done under false pretenses removed from my credit report or I will be exploring other options such as filing a formal complaint with the **** and potential class action lawsuit. It is clear that bank of america is not interested in paying to obtain a soft credit pull and instead it is more cost effective for them to just have everyone apply, with no regard to those of us who are trying to improve our credit.

      Business Response

      Date: 08/24/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 24, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 18th, 2022, I went to a convenience store to try to use my debit card and couldn't make a purchase. I called Bank of America risk **** and they informed me that the account was going to be closed. No explanation was given. I then proceeded to go into the branch and the customer representative told me that the account was still open but the debit card was being closed. She allowed me to withdraw funds from the account and informed me that if the account was being closed, then I would not have been able to withdraw. On Friday, July 22, 2022, I went into the branch again to make a withdrawal but this time was informed that the account was being closed and that no withdrawals or deposits will be allowed. Disturbed, I called Bank of America risk **** again and they confirmed that the account was being closed and that no deposits or withdrawals will be allowed. I informed them that I am very low-income and I need the funds to help support my ailing aunt who is suffering from Covid-19 at ***************** Again, I was rebuffed over the phone and told that my funds may not be available for 30 days. By now its apparent that Bank of America would risk endangering the safety and security of others just to keep me from accessing my little checking account.

      Business Response

      Date: 08/18/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 18, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This the leasing administration office in ******** I apply for the 3 months payment release program back in September went I was sick with Covid-19 they approved in January a new lady got the case *********************** she may my life a living h*** calling every month to bothering an collect all the money at once until she manipulate the payments an didnt collect the moths off July so it will look in the sistem that I miss 4 months an I will loose my business went I got all the paperwork that Bank of America approved my request they over charge me 2000$ in late fees so beware of this bank people an especially off that lady *********************** she is a racist manipulative person

      Business Response

      Date: 08/31/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on  8/31/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *****************************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have checked my credit report recently and upon viewing it I have noticed a derogatory report from Bank of America. It states that the credit card went to collections and that it was eventually paid off. I then disputed the charge on all three major credit bureaus credit reports and the information was "updated."Upon contacting Bank of America on July 20, 2022, they have confirmed that no such account exists on their database. I spoke to collections, credit, fraud, claims and SCRA and not a single department can verify the account. I have spent numerous hours trying to fix this issue yet they cannot assist me in any way and continuously transfer me from department to department. If they have no information on this account then they shouldn't have it on my credit report and they should delete it from the credit report. I have contacted them numerous times and I have received not a single source of support nor recommended path of action.

      Business Response

      Date: 08/09/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on 8/9/2022 by way of letter. If a letter has been sent, it should be received within the next five business days. However,in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

       *********************************

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $12 monthly maintenance fee. During the last month, we had a baby born. I religiously keep my account over $1,500. In communicating with a daycare, I had believed that the check would be kept but not deposited. Unfortunately, the check was deposited, causing my account go go $18 below $1,500 for one day. Immediately upon seeing this, I sent $30 to Bank of America from a brokerage account, so that Bank of America will have funds below $1,500 for one day. I called Bank of America and waited for a call back. I am currently speaking to ***** from Alabama. She says that Bank of America cannot refund the fee as a one-time courtesy, even though there was inaccurate information in my interactions with the daycare.I kindly request, in light of the birth of my son, in light of the inaccurate information, and in light of me religiously keeping my account over $1,500, that you refund the $12 fee.My account number is ************, and I have been a Bank of America customer for roughly 20 years.

      Business Response

      Date: 08/03/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 3, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a huge payment on my credit card and was about to make another payment to pay off my credit card. And they reduced my limit. Which will not help my credit. I just paid a bunch of credit cards off and alot of them were reduce to the 30%. And the day after i made a payment they reduce my limit. Which now makes my credit card once again close to the credit limit. None of my other banks have done this. They did this once before when i had paid it from 10k to 5k

      Business Response

      Date: 08/24/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 24, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************

    • Initial Complaint

      Date:07/25/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've reached out to Bank of America to correct my old accounts, one of the accounts had wrongful charges and after placing a complaint with a resolution management against the fraudulent charges on acct: ************, she was working on the account and did not follow up again. Second account I was charged about $200 in fees over an insignificant charge of $29 on acct# ************ I would like them to credit the bank fees.Because of these accounts, it is preventing me from oppeninh any new Bank account anywhere. I would like Bank of America to assist to properly care for the accounts and clear the system on their end so that I may open a new account. Thank you kindly.

      Business Response

      Date: 08/23/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 23, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *****************************

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reported fraudulent activity on my account in April 2022. Despite my action it has continued to occur. I reported it again to BOA in may. And closed all my accounts. I reported it a third time in June. Yet continue getting overdue notices and penalties. I tried contacting the bank again today and was shuffled between 3 different people then placed on an extended hold with no indication of how long and no opportunity for a call back. After 45 minutes I gave up. This is the worst bank and customer service I have ever experienced. You would think fraud reporting and detection would be more of a priority. I am at a total loss to explain their inaction. And have no recourse it seems. I will never use this bank again for anything Please remove all charges on all accounts. All of it is fraud. As I have previously reported 3 separate times Thank you.

      Business Response

      Date: 08/09/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly with on August 9, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***********************

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received refunds and credits to y personal credit card account. These items were fully paid for, and my credit card held a $0 balance. I requested a refund check from Bank of America to be sent to my home from the account ending in ****. I was told 10 days on Jun 28, 2022. I had not received the refund as of July 13, 2022, so I called the 800 number for Bank of America and was told it was being processed although I continued to see the credited amount in the account. After one week, I used the chat feature today. ***** was the clueless agent who told me he was submitting a refund request and it would take 15 days to be processed. as of now, Bank of America has held my refund for more than 30 days. There is a credit amount of $ ******** on the account. I request a refund check be sent to my ***** home address on file immediately and the same late fees that I would be assessed from the bank for late payments, they pay to me.

      Business Response

      Date: 08/22/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
      As you requested, we addressed this matter directly on 8/22/22 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
      I thank you for taking the time and effort to bring this issue to our attention.

      Ama *******

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