Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
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  Bank of America

  201 Townsend St Lansing, MI 48933-1551

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  Bank of America

  12890 S Saginaw St Grand Blanc, MI 48439-1833

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  Bank of America

  17430 W 13 Mile Rd Beverly Hills, MI 48025-5439

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  Bank of America

  940 E Long Lake Rd Troy, MI 48085-4876

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** debit card for $250 (card no,. *******************) as a reward for performing work for *********** Group. Unfortunately, I did not realize that it expired 6/22. When I noticed in early July, I contacted *********** to see if they could extend the date. I heard yesterday from them that I would have to contact the issuer **** (Bank of America). I contacted them and they are both unwilling to extend the date and also are playing games with my request. The first supervisor told me "no, they could not extend". When I asked to speak to her supervisor, she honored the request but (perhaps) hung up on me. I called back and the new person said he would escalate it to his supervisor. I am now on hold waiting for that person, and it has been at least three quarters of an hour. The attendant comes back on the phone every 6-8 minutes and says, "I am sorry, we are waiting for the supervisor". I asked this person to have the supervisor call me, but OF COURSE they are unwilling as that is not their policy. They have no value for a customer's time but, in my mind, are just playing games with me hoping I will go away. If I were making a request to get their credit card, I know I would not be put on hold for this length of time.I understand that the expiration date has passed by three weeks, but I also know they have been paid by *********** Group. I think there is nothing but greed on their part in that they are unwilling to extend the date, especially given these difficult covid times. I believe a multi-million dollar company could do much better and SHOULD do much better. I am not happy at all with the way I am being treated, being placed in an unlimited queue to speak to someone, nor am I happy that they are making it so difficult to speak to the supervisor.If there is anything you can do, it would be much appreciated. I got a flat tire this week which will cost $290 to replace so thee money would be helpful. THANK YOU MUCH!!!

  Business Response

  Date: 08/19/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on August 19,2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  

  *********************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My checking account was debited twice in error from the bank. Representatives started bouncing me around and transferring me employees when I explained the issue multiple times. I asked to hold and wait to be transferred to a manager and the employee disconnected the call. Then I was told to dispute the item due to bank error. I applied for an apartment and didnt get it. The merchant refunded me back which was confirmed. My account was credited through an overdraft transfer the day the transaction occurred. So I was not overdrawn. Then Bank of America reprocessed the transaction again on the 13 or 14th in which I was told to dispute. A week later this has not been resolved and another $400 has transferred over to pay the $400 that was debited again. So now I have been debited $800 and no resolution. The manager is telling me that cant see my account history yet the dispute center and regular employees were able to see the first initial transfer of $400.

  Business Response

  Date: 08/19/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.

  *********************

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been having BOA for years , in April I was a victim of fraud the amount was 6k dollars I filed a claim with the fraud department they denied the claim so I submitted paper work from my attorney , also in April and May I had various apps taking money out of my account I made a claim and they assure me that those merchants would not have access to my account anymore , it kept happening so I kept having to file claims since they wouldnt stop the money coming out of my account the claims department would just tell me to file a claim , finally in June ***** filling a report with the **** I was able to recover 4K out of my 6k and I asked why they only refunded 4K and they said that they were still working on the other 2k , the day they recovered the other 2k they closed my account which was in June , they denied me access to everything they said they cant release my money because my account is in the process of closing Ive talked to various supervisors went into the branch the supervisor said the same thing that my account is in the process of closing and it could take various months or a year for them to send me a cashiers check , another supervisor said that if I wanted to expedite the process that I would have to close my claims which is not fair because I was a victim of fraud and that after I close my claims they would only refund me 700 out of the 2k , since my account is in the process of closing they are still charging things into my account and Im afraid they will keep the whole balance they also charged me a monthly fee but I dont understand why if Im not a member anymore another supervisor told me that they closed my account in regards to me reporting them to the **** , Ive truly been humiliated by all the supervisors over the phone one of them even laughed when I said I am single mom and need to pay for a hospital **** before it goes into collections and told me to just keep calling into they change their mind.

  Business Response

  Date: 08/19/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 19, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************************

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This week, I purchased a car via writing a check with Bank of America. That check was cashed by the dealership. The appropriate funds were removed from my account. The following day, the check was returned. I was not notified by Bank of America at all about the check being questioned. Bank of America did not allow me to use my own, hard earned money to purchase a car. I called customer service and was mistreated by Supervisor ******** ID# *****, who did not acknowledge the bank's mishandling of the situation. He did not provide a resolution to the problem and was not able to reassure me that this would not happen again if the check was cashed a second time. This is inexcusable. After over a decade, I will be closing my accounts with Bank of America. I filed a complaint with Bank of America, the number is: 220721CR0059344

  Business Response

  Date: 08/19/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 19, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.

  
  *************************

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America has been continuously withholding money from me at times when I desperately need it. I went to the branch and deposited a small business relief ***** *****. I specifically asked the teller twice if a hold was going to be placed. He assured me twice there wouldnt be. I have a receipt from them that says the deposit would be available the next day. It said so in my app too. Later today, I got two e mails back to back stating they are holding my funds till August 1st. This is completely unacceptable. I asked prior to depositing if thered be a hold. Had I known this was going to happen I would of cashed it somewhere else!!! When I called in, I spent a hour and a half being told I couldnt get my money, I have to wait and all that. This is so wrong on so many levels. Its a ***** ***** for small business releif from the city I live in!!! I was told and have receipt that my ***** would be available tomorrow!!!! This is the 6th time this year they have done something like this!!

  Business Response

  Date: 08/16/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on 08/16/2022  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***************************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account online with Bank of America. Within 24 hours I was locked out of the account and told that I had to go to a financial institution to verify my information. I did that, and was told that I could not have any of the money that I had put into the account because there was "no manager on location, and there would not be one for 2 weeks". Then they proceeded to tell me that my account was closed. (This location was *********************************************** *****). I then called the corporate customer service number again, only to be hung up on, on 2 separate occasions. I then went to another financial institution (located at **************************************************** *****) this bank told me that my account was NOT closed, however they could only give me a small portion of the money in my account despite requesting to close it out and give me the $1700 that was in it. At that time, I went to another branch that told me again that my account was not closed, and offered to reissue a new debit card as well as give me the money. At that time, I was told that they opened a new account for me, so I took the amount that I needed and left $300 in the account. I received an email on Monday 7/25 stating that my new debit card was on the way. I again received an email today, 7/21 stating that my new account had been created. I went back to the institution located on ***************************************************** to try to take cash out, and I was told at that location that my account had been closed as of Tuesday 7/19 and that a check was mailed to my address. This is all of the money that I have to my name. The teller there told me that a check was mailed but could not give me a date nor a time frame when to expect it. I immediately contacted the customer service number, in which I was hung up on again. I called back and was told that they don't provide tracking information for checks sent out and "there's nothing we can do". At this point I still don't know where it is or when I will see it.

  Business Response

  Date: 08/18/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August *************************** of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  *************************

• Initial Complaint

  Date:07/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jul 12 Bank of American decided I didnt meet the requirements for $100 online opening of account. This was the original reason why I opened it in the first place.Two agents on two separate calls told me I met the requirements.One agent even put in a ticket saying I met the requirements.Now I am being told that I didnt meet the requirements. Because I had a deposits of from the *** totaling almost ***** and not from my business. I feel I was misled by two representatives by telling me I did everything correctly. This is not okay. And a simple apology doesnt fix this.I trusted in the agents to be knowledgeable and give me the correct information. Because I was told I did everything correctly I didnt feel the need to *** anything else.

  Business Response

  Date: 08/19/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  
  
  As you requested, we addressed this matter directly on August 19, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  
  
  ***************************

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/14 I noticed an unauthorized charge on my banking account. I immediately called, opened a claim and requested a different card. The rep told me the money would be back in my account by 7/15. It was not. I called 7/15 and the rep advised her supervisor promised it would be back in my account by 7/16. Once again- it was not. The supervisor I spoke to was incredibly rude and laughed at me stating well the others you spoke to lied to you and gave you false information- it wont be back in your account until Tuesday. Tuesday, its still not in my account, my account was overdrawn due to this and I have no correspondence with the bank- in writing, email, phone call. Nothing. I called to check the status and the rep told me they are closing my account and keeping the money- theres nothing I can do. I called my employer to have my direct deposit for 7/22 cancelled. My employer requested it and boa refused to cancel the direct deposit. I called inquiring why and when I would get that back. The rep told me they have till October to make a decision and dont have to return any of my funds including tomorrows direct deposit if they dont want to. I need my money back. What they did and are doing is wrong

  Business Response

  Date: 08/12/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.
  
  As you requested, we addressed this matter directly on August 12, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details.
  
  For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the victim of a so- called, me to me fraud. Bank of America allowed the funds to be transferred from my account through ***** to the perpetrator's account without obtaining my verbal or written permission and then refused to return the stolen funds

  Business Response

  Date: 09/20/2022

  
  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on September ******* by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***************************
  

• Initial Complaint

  Date:07/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BOA posted an erroneous $56 late fee to account in November of 2021. I have been attempting constant communication with them> I have this account for several years and have never been late. This error was due to a problem with their system not my payment. Terrible customer service to military veterans! It is causing credit and employment problems!Account# *******************

  Business Response

  Date: 08/18/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

  
  As you requested, we addressed this matter directly on August 18, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************