We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Bank of America
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bank of America has 2995 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7,689 total complaints in the last 3 years.
    • 2,596 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** and his wife *************************** have been stealing my mail for over 20 years...obtained bank information about my inheritance and proseedes to act like we are together.havent seen these people in 15 years. Opening ** many accounts in my name .I spoke with bank of America.i get no answers.these people steal and should not be able to pretend to be people to steal and the bank is not doen anything about this fraud/ forgery that has dystoyed me and my childrens lives...there is an order of protection and a fraud case in court..he doesn't show up....can you please help

      Business Response

      Date: 08/16/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 16, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***************************

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A fraudulent account was opened with my information on the 13th. I immediately called Bank of America to open a fraud claim. They assured me at the time that the account was closed. I received another email a few days later with activity and called again, again they assured me that the account had been closed and I could ignore the email. It is now the 20th and I received more emails about activities so I called again. The fraud case had been closed and now that there was a transaction they had to open a new investigation. This should not have happened. I want confirmation that this account is actually closed and an apology for being lied to twice would be appreciated.

      Business Response

      Date: 09/14/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on September 14,2022  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *****************************

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1.I have never had an account with this company BANK OF AMERICA 23**, REMOVE from all credit agencies from reporting. 2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code ****a (3) 3.This letter is in pursuing 15 U.S. Code ****c (c) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code ****a (3) You are BANK OF AMERICA the debt collector ***************** (5) I am invoking specified remedies under use 15 U.S. code ****c (c) (2) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code ****c (c) (1) 5.I am the executor under the 15 U.S. Code ****c (d) pursing to 15 U.S. Code ****d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: (1) (2) and (4) 6.According to 15 U.S. Code 1962e (8) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed. **** U.S. Code ****e (12) The false representation or implication that accounts have been turned over to innocent purchasers for value. 8.As mentioned in the 15 U.S. Code 692f Unfair practices (8)9.While pursuing to ****g (b) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt. ***** U.S. Code ****k Civil Liability (a) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of (1) (2) (A) (B) (3)

      Business Response

      Date: 08/19/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on8-19-2022 by way of  letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      ***********************************

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March of 2022 someone opened a fraudulent bank account in my name through Bank of America. I was only made aware if the situation when I received the bank statement in the mail. After a few hours we were able to finally close the account. On March 27, 2022, Bank of America ran a hard inquiry on my credit for a credit card that I did not apply for. Because of the fake bank account, I was closely monitoring my credit and found this. Again, after a few hours of holding and multiple transfers I was able to cancel that account as well. I was promised that my name and social would be flagged. It was not. I paid to have my credit frozen/blocked. On July 18, 2022, I received an alert that Bank of America again processed a hard inquiry on my credit. According the reports, I received it was blocked. However, after multiple phone calls and TWO promises that the account would be canceled, it was cleared from my credit report. How can Bank of America approve a credit card if the credit report is blocked? Also, I have confirmation numbers saying the cancelled it twice. I am nervous that this keeps happening with Bank of America.

      Business Response

      Date: 08/19/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry. 

      ********* Quintana 

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 3, 2022, ****** sent me and email saying one of my buyers, *******************************, opened a case against me to refund $1400 for an April 7 payment. The only thing is, she never filed the case. She is my daughter, and she used Paypal to pay me money she owed me. We both investigated and learned her bank, Bank of America, filed the case in her name, because ****** had reported suspicious activity on her debit card account. The payment she made to me was not part of the suspicious activity. Since then, ****** has been hounding me for the money, imposed a $15 dispute fee, and takes any money paid to me via Paypal. They have also frozen my account,so I can't use it. My daughter contacted Bank of America, & has been given the runaround about this. They claim they refunded the money, but neither she nor I have seen ANY evidence a refund was issued. ****** says the problem is with the bank. They're still harassing me about it,& taking any other money sent to me."Here are the case details:Buyer's nameRachel Schraeger Buyer's ************************ Buyer's transaction ******************* Your transaction ******************* Transaction dateApril 7, 2022 Transaction amount$1,400.00 USD Disputed amount$1,400.00 USD $1,400.00 USD has been debited from your PayPal account because of the following reason(s):Other.We have charged you a Dispute Fee of $15.00 USD, since your account was categorized into Standard Dispute Fee tier when this dispute was filed."

      Business Response

      Date: 01/27/2023

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customer's inquiry.

      As you requested, we addressed this matter directly on July 26, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days.However, in the interest of protecting our customer's confidentiality, we are unable to provide you with the details.

      For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter. I thank you for taking the time and effort to bring this issue to our attention.

      *******************************

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 3/18 Amount of $787. I bought a ticket from GOTOGATE agency, after asking to dispute my money from BOA due to the agency is not existing in *** and never answered my emails, only auto reply, the agency canceled my reservation and I have never used the ticket. Requested to dispute my credit card, however BOA denied it. Tried to call agency, however agency asked me to follow up my money from BOA. Order# LGUYQZ

      Business Response

      Date: 08/19/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 19, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *********************************

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings,Bank of America (BoA) is reporting incorrect data on a previous account I had with BoA to Experian, and they have refused to correct it even when presented with proof.In short, BoA filed suit on an account my former spouse and I had with them during a divorce. The suit was dismissed and the debt vacated by Judge ************************* (proof document attached). This occurred on April 18th, 2017. BoA is continuing to report to Experian that the debt was then charged-off 56 additional times continuously through September of 2020. This is impossible, since the debt was dismissed in April of 2017, and only occurred once, not 56 times.We respectfully request BBB to assist us in having BoA correct their mistake and show the correct date of the debt dismissal as April 18th, 2017. If not corrected, I will be greatly harmed, as BoA will have caused my credit report to have an over 10 year charge-off debt on it, when the debt was dismissed and should have already been removed from the report. The original account # for this complaint is: *******************.

      Business Response

      Date: 08/19/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.


      As you requested, we addressed this matter directly on August 19, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.


      I thank you for taking the time and effort to bring this issue to our attention.

      *********************

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 27 we inquired regarding a property listening with address ************************************ . That same day we were contacted by a suppose owner stating information on property. He sent over an application we filled it out. On May 2, 2022 we received an email stating we had been approved with an attachment doc. Tenancy Acceptance letter signed by landlord. I have attached this document. We sent over $5,100.00 as it was request for downpayment to lease home. He was asking for venmo, but we asked for bank account info to wire or transfer. He sent over following bank info. Account name: ***** J MAYLOT ROUTING #: ********* ACCOUNT#: ********************************************************************************* We felt secure to sent funds since we were banking with the same financial institution and we were told by clerk it was safe. We sent $5,100.00. We were frauded out of our money the property didn't belong to this person. We contacted the correct property management company " ****** Properties" Main #: ************ email *********************** I have attached there response. I filed a police report May 4,2022 with the ***************** Department with case #: 22-17549 I have attached that as well. I made a dispute against this account with Bank Of America on May 5,2022. Claim #: 05MAY2022-906124. I received a letter in the Mail dated July 11,2022 stating that they couldn't recover our funds I am confused as to why Bank Of America has been unable to recover our funds with all this evidence presented. I believe BOA is able to return my funds since the account money was sent to is also a Bank of America account. I am requesting Bank of America return funds immediately. As I am a victim of Fraud I paid for goods and services not received.

      Business Response

      Date: 08/10/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.

      As you requested, we addressed this matter directly on August 10, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly.Please let us know if we can assist further regarding this matter.

      I thank you for taking the time and effort to bring this issue to our attention.

      *************************

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have now tried a total of 3 times to close my account and each time I have called I was informed that I successfully closed my account. They also attempted to charge fees for doing so. Overall, their behavior is slimy and unethical. In addition, I am now being asked to go into a physical branch to cancel my account which makes absolutely no sense. It is completely unethical and I'm certain also illegal to make it this difficult to close an account.

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a checking and savings account via online. I received my routing and account number instantly. After thinking that I was good to go, and receiving all the welcome emails from BOA. I had a check deposit into my new account. Only to ten wake up the next day and finding out that the closed my account because they couldnt verify(information unbeknownst to me) I was then told to go into a BOA location. When I did that the rep told me that they couldnt pull up my information because that account was closed. That they could open up a new account for me, but couldnt reopen the one I did online. I informed them that I already had money being deposited into my new account. There was nothing they could do. I called this morning to see if the money had been deposited into the account and it had, but since the account had been closed I couldnt summit a request to pickup the funds in person, and they dont even have control to reject them because the system is in control of that. So now I have to wait for that to clear before my money is sent back. This has been the biggest inconvenience for me. I opened the account because I thought BOA was dependable and took care of their clients. However, this situation has 100% changed my mind and I will not be opening any new accounts with them now nor the future. Im highly upset that they didnt give me an alert about closing my account. No phone call no nothing. Im very disappointed in this company. Now it is day 5 and they just told me that my account wasnt closed all the way and that I will need to wait until the account is closed all the way in order to receive my money my check! Im beyond ****** off because this money was to prevent me from being late on my bills and BOA just ruined my credit score with their ridiculous antics! I demand my $2000 now! Today in person and not by check!

      Business Response

      Date: 08/01/2022

      We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
      As you requested, we addressed this matter directly on 08/01/2022 by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
      I thank you for taking the time and effort to bring this issue to our attention.

      *******************************

    Bank of America is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.