Complaints

This profile includes complaints for Bank of America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bank of America

  100 N Tryon St STE 220 Charlotte, NC 28202-4031

  
• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  29405 Greenfield Rd Southfield, MI 48076-2226

• 

  Bank of America

  134 W Michigan Ave Jackson, MI 49201-1321

• 

  Bank of America

  6100 S Pennsylvania Ave Lansing, MI 48911-5717

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/15/22 I received my funds from an inheritance check on hold since 07/06/2022. The amount is 6 figures. I paid my overdue collections, made some investments, and booked a dental implant surgery. This in total came to about $20,000 of the 6 figures, with 6 figures still remaining.It is now 07/18/2022 and Bank of America has frozen whatever funds are left in my account (still 6 figures, roughly a quarter of a million dollars). They claim the check I deposited was altered, my account is in credit only status, and the accounts will be closed as of 07/21/2022. As of that date, I would have a cashiers check mailed out with the remaining balance, and it would arrive within **** business days with no option to insure or rush the delivery.So a quarter of a million dollars that is mine will be traveling the Earth .. and the only thing Bank of America can tell me is the check is altered (it is NOT) and they will send me the remaining funds. What a contradiction. If a check is altered or fraudulent, why would you close the account and disperse the remaining funds? If anything, you want to freeze the account, and interrogate the client to see what is going on. Nope. 15 phone calls in 36 hours later, 2 hours on hold. Their decision is final. They dont want my business because I am a risk based on my transactions.I placed a $5,000 deposit for a $40,000 dental implant surgery expected to take place in ****** this upcoming week. It is a matter of life and death surgery. I have severe periodontal disease and need this surgery. I have been waiting for this inheritance money for TWO YEARS, then I waited 9 days for the check to clear. BofA doesnt want to hear it. They dont want my business. If I dont get the funds from the cashier check soon enough, I will be taking a $2,000 trip to ****** for nothing. Its too late to cancel it. I wont be issued a refund. I have poor credit. This money was about to change my life, until BofA said No..

  Business Response

  Date: 08/17/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 17, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *****************

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference my previous complaint code: 45978047-F14AD Bank of America did respond, but this account is still open and it shows in my credit reporting now that I am late paying the $59 annual fee. Again, I did not ever open this account. A credit card from BOA was sent to me along with a statement for an annual fee of $59.00 I want this account closed and the Credit Bureau's notified that this account in my name from Bank of America was opened in error by them and not me. Therefore, my credit rating should not be penalized because of Bank of America's error. That account with BOA is :*******************.

  Business Response

  Date: 08/17/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on August 17, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  

   

  *********************

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15th 2022 the Bank of America in ***** ** on ************* refused to cash my paycheck. I have an account with Bank of America and the paycheck was written on a Bank of America business account. The funds were also verified to be in my employers account. The bank representative stated the reason why they are refusing to cash the check was because the signature on the check did not match the one that is randomly generated by their system. I then took the check to another branch on 10th street in ***** and cashed it without incident. I also looked through the entire deposits and declarations documentation and could not find any such policy. After that I called customer service and confirmed that no such policy exists.

  Business Response

  Date: 08/01/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 1,2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ******* Acosta 

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2022, Bank of America placed a $25,000 hold on my account for a wire transfer from February 2022 that they claim is "not authorized". They have frozen my account with approximately $4700 of my money being held in limbo while they investigate which I'm told will take 60 days. I was given no notice. I have been a customer for over 14 years. I was told that I violated the agreement that I signed when I opened the account.....14 years ago. I had to immediately open an account at a new financial institution. I had to change all of my bills over to the new account. I've had payments returned and been charged returned check fees. I had no access to any of my cash for days while I sorted out a new account. I couldn't buy food or gas. They blindsided me.

  Business Response

  Date: 08/31/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I have contacted the referenced customer and will work this matter directly to respond to the customers inquiry.
  
  *************************;

• Initial Complaint

  Date:07/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,Bank of America holds the mortgage for my home. The property is not required to have flood insurance as declared by a certified FEMA Certificate issued by a Contractor hired by FEMA. However, BOA has demanded that I purchase *************** for my property - I did acquire the insurance and provided BOA with all pertinent documents, including the flood map certificate with highlighted verbiage indicating clearly that Flood Coverage is NOT required. BOA has avoided for 3 months and in view of multiple requests on my part to remove the requirement and make arrangements to reimburse me for the unnecessary insurance. Please **** BOA's record with the highest level of negative scoring possible for their refusal to communicate & cure this problem.Please make contact with BOA and let them know the negative impact their unreasonable requirement is having on my family.Your assistance in this matter is greatly appreciated. J Knight ************ ******************

  Business Response

  Date: 08/17/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 17, 2022,  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a billing statement from Bank of America back in January for an account that was fraudulently opened in my name. I have attempted to reach out to them that I didn't open this account, it took many calls and many hours to try to get this handle. Supposedly they said they closed the account and corrected that but I am still receiving letters stating that I have applied for another charge card which I have not. Why hasn't this bank flagged this as an alert that this is happening again. I want my identity secure and this bank is doing nothing to protect it. I have never used this bank and never will! It's very hard to talk to a person at this bank and they just keep transferring you to someone else and no one accountable to handle this problem.

  Business Response

  Date: 08/17/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 17, 2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *******************************

• Initial Complaint

  Date:07/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2022, I was fraudulently charged by a rental car agency on my Bank of America card. I contacted the rental car agency without any resolution, so I disputed the charge with BOA. I got a letter from them today stating that the rental car agency provided proof that I rented the car. I did not rent the car. I repeat, I did not rent the car. I am asking they reopen the fraud claim and this time listen to the fact that this was fraud and I did not rent a car.

  Business Response

  Date: 08/08/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on 08/08/2022 by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bank of America have stolen and overdrawn my account and stolen my SSI and SSDI money since I opened the account in ************ in February 2022. The new social security office are playing a game with everyone else also

  Business Response

  Date: 08/02/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on August 2, 2022  by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  

  ***************************

• Initial Complaint

  Date:07/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My replacement debit card came in the mail. I activated it via the phone number provided on the new card. When I went to the *** I was not able to access my account because there was no pen. In addition I was not able to create a new pin at that *** which was a ********************** ***. I then called the Bank of America customer service line, and I was told to go to the automated ***** for information on how to reset my pin. When I went to the automated *****, I was told that I have to go into a financial center to reset my pin . This is disgustingly cumbersome and terrible customer service. I am not able to access my money and that is a terrible grievance.

  Business Response

  Date: 08/17/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  As you requested, we addressed this matter directly on August 17, 2022, by way of telephone or letter.If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  I thank you for taking the time and effort to bring this issue to our attention.
  
  *********************

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around June of 2022 I filed fraud dispute concerning the merchant ******* regarding several charges That was charged from my account with out my knowledge I explain to bank of america of this issue. On June 16, 2022 I spoke with several female agents that was insensitive to this matter or resolving this matter Even after my son *** ******* who is also my power of attorney filed Attorney general complaint on my behalf Case# No.22-02719 See exhibit below

  Business Response

  Date: 08/18/2022

  We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist in Regulatory Complaints, I welcome the opportunity to respond to the customers inquiry.
  
  As you requested, we addressed this matter directly on August 18, 2022, by way of telephone or letter. If a letter has been sent, it should be received within the next five business days. However, in the interest of protecting our customers confidentiality, we are unable to provide you with the details. For further details, please contact the customer directly. Please let us know if we can assist further regarding this matter.
  
  I thank you for taking the time and effort to bring this issue to our attention.
  
  ***********************