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Business Profile

Commercial Collection Agency

Aquarion Asset Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Collection Agency.

This business has 1 alert

Complaints

This profile includes complaints for Aquarion Asset Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to receive voicemails from Aquarion Asset Management about a debt they refuse to tell me information about. The 1st time I received a threatening voicemail about garnishing my wages, taking me to court, and seizing my assets, I called and wanted to ask questions regarding the debt they were calling about. The woman was rude, hateful, and started yelling at me, so I hung up on her. I refuse to be spoken to that way by anyone, let alone a debt collector who is unwilling to even provide me with information about the supposed debt. I block each number they call from, and I also downloaded a robot caller blocking app that blocks the calls. I just want the threats to stop. I know that I have rights, and that by law they are to not threaten me.

      Business Response

      Date: 05/03/2024

      Aquarion Asset Management acquired this account, showing the customer ********************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

    • Initial Complaint

      Date:04/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its a scam they keep on contacting me.

      Business Response

      Date: 04/29/2024

      Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ******************************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, he is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

      Customer Answer

      Date: 04/29/2024

       
      I am rejecting this response because:

      I am still being contact numerous times and multiple numbers. I contact them directly and they are unaware of why I am being called. This is an Attempt to collect my information for possible theft and/ or Criminal Activity. This company and its numbers are known of possible scam over the internet. Many complaints have been issued. Being in the US Military I have an obligation to report criminal and possible scams. 

      Business Response

      Date: 04/29/2024

      Based upon the information provided I am showing an account with the consumer's name on it. I'm showing that he has a valid debt in our office and if he would like to dispute it or claim it as fraud he is more than welcome to call in and dispute the information we have on file. Due to this being an outstanding debt, phone calls are made so this past due debt can be resolved. The customer may contact us back at ************.

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received calls from this company multiple times within the last two weeks stating I owe $1,219.69 from an unpaid payday loan. This loan was paid over 15 years ago. They stated it's still unpaid and have threatened legal action including garnishing my wages. It is completely unacceptable to be targeting people non-stop with no viable reason.

      Business Response

      Date: 04/25/2024

      Thank you so much for reaching out about your concerns with the account in question. ********************** acquired this account, showing the customer ********************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

      Customer Answer

      Date: 04/25/2024

       
      I am rejecting this response because: as i mentioned on the phone this does not belong to me. I didnt take out a loan with these folks.

      Business Response

      Date: 04/26/2024

      "I have received calls from this company multiple times within the last two weeks stating I owe $1,219.69 from an unpaid payday loan. This loan was paid over 15 years ago." This was stated by the consumer. If the consumer feels that this account has already been resolved you are more than welcome to call and provide us with the necessary information proving the account payoff so we can get the account notated properly. As of today, Aquarion Asset Management acquired this account, showing the customer ********************* as the responsible party. Let us know how we can assist in any way possible. 

    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling me. I have to use a text assistant on my phone. When I activate it, it clearly explains it, yet they keep hanging up. If they aren't going to communicate with me at all, then they really need to stop calling me.

      Business Response

      Date: 04/22/2024

      Thank you so much for reaching out about your concerns with the account in question. Here at Aquarion Asset Management we take pride in making sure our customers are given the best quality customer service and respect and ensure satisfaction in the resolution of outstanding balances. Aquarion Asset Management acquired this account, showing the customer ********************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

    • Initial Complaint

      Date:04/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never done business with these people or this company. I have received over 27 calls in the past year (not legal) about a debt I owe them. Yet, I have no debt to owe them, do not have any debt period, and have no history of debt. What makes this more illegal is Im a minor, this company cannot reach out to me, or have a debt carried for me. This is a scam and highly illegal. They will not stop calling me, even after I block their numbers, they just call from another number, when I try to ask for a report of my debt (something by which they are legally required to give me) they have never once provided any information.

      Business Response

      Date: 04/19/2024

      Thank you so much for reaching out about your concerns with the account in question. Based upon the information provided, we see that this person was associated with an account with a different name. We have removed the consumer from the account due to no relationship or connection to the debtor. If there was a misunderstanding of what was communicated, we do apologize. 

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls from Aquarion Asset Management stating I owe money for a ********* account that I have never had. They call me daily. I have never had any type of loan like this,

      Business Response

      Date: 04/15/2024

      Aquarion Asset Management acquired this account, showing the customer *********************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

    • Initial Complaint

      Date:04/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I answered a call and ask the agent to inform me of the debt trying to be collected. I have no outstanding debts. The agent informed me the call was a erroneous. I continue to recieve calls from this debt collection service.

      Business Response

      Date: 04/12/2024

      Thank you so much for reaching out about your concerns with the account in question. Aquarion Asset Management acquired this account, showing the customer ******************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, he is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

    • Initial Complaint

      Date:04/12/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company contacts me every 3 days to attempt to collect a debt by stating they have filed suit against me for a medical bill from 2009. I reside in *****, I do not have any outstanding medical bills and if I did the statutes have expired many years ago. So implying false legal action is deplorable and in violation of the ******

      Business Response

      Date: 04/12/2024

      Thank you so much for reaching out about your concerns with the account in question. Aquarion Asset Management acquired this account, showing the customer *********************** as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

    • Initial Complaint

      Date:04/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling me telling me about a payday loan from 2012 and they hang up when you ask them questions about it

      Business Response

      Date: 04/11/2024

      Thank you so much for reaching out about your concerns with the account in question. Aquarion Asset Management acquired this account, showing the customer ************************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

      Customer Answer

      Date: 04/11/2024

       
      I am rejecting this response because:
      When I call and ask for it in writing they hang up or tell you good luck in court if this was real no one would wait 10 years to come for $700 lol 

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aquarian Asset Management has called me multiple times requesting payment for a debt not owed. I've called them and informed them I don't owe any debt. They said it was from 2016 and they have threatened legal action if I don't pay it. I continue to be harassed and stalked. It's getting old. They said the address ********************************* was used to take out the loan. Sorry to inform, but I was living in *******, ** during 2016. I want them to stop contacting me. I've asked them multiple times and they continue. I've even requested official documentation and they told me I was not allowed to receive any documentation besides a text message. I've already reached out to ************************************ requesting help with this.

      Business Response

      Date: 04/09/2024

      Thank you so much for reaching out about your concerns with the account in question. Aquarion Asset Management acquired this account, showing the customer ******************* as the responsible party. If the consumer feels that this account has already been resolved or is fraudulent, she is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

      Customer Answer

      Date: 04/09/2024

       
      I am rejecting this response because:

      you and your organization continue to call and harass me. Yall have been calling and harassing for over a year. Yall have threatened me with legal action. I have requested four official documentation, per my rights, federal and state law that you are required to provide, and yall have refused to provide it. I am not calling and providing any information. I am requesting official documentation that I am obligated to receive. I am not going to be calling anymore. I hope that you either send me official documentation, take me to court, or stop calling and harassing me.

      Officially, please be advised: 

      You are to provide evidence of the debt, per the Fair Credit Reporting Act. By law, you must send me proof in writing. I will not call you due to the actions of your staff on multiple previous calls.
      Name and mailing information, along with the name and mailing information of the debt collector
      The name of the creditor I allegedely owe the debt to
      The account number associated with the debt (if any)
      An itemization of the current amount of the debt that reflects interest, fees, payments, and credits since a particular date The current amount of the debt when the notice is provided
      Information I can use to reply to the debt collector

      Business Response

      Date: 04/10/2024

                     
      Thank you so much for reaching out about your concerns with the account in question. ********************** acquired this account, when we did contact ************ and he verified himself as the responsible party on a recorded line. If the consumer feels that this account has already been resolved or is fraudulent, He is more than welcome to call and provide us with the necessary information so we can get the account notated properly.  

    Aquarion Asset Management, LLC is NOT a BBB Accredited Business.

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